
For media, whose currency is attention, clunkiness spirals into lost revenue with immediate deleterious effect. We added Page Flows to our product process 18 months ago and since then, it has been integral to competitive benchmarking and rapid prototyping. When our team opted to take on a major update to the dashboard experience for paid subscribers, we didn’t start from scratch. We used Page Flows to search for “Media,” “Paywall” and “Dashboard” to immediately find annotated flows from publishers such as The Information, Bloomberg, Substack.
That allowed us to have an evidence-based critique in our kickoff meetings. We would say, “Why does this paywall modal succeed where that one doesn’t?” Our editors and commercial teams in particular were fundamentally transformed by the screen recordings – non-technical people could see, vividly, exactly what the journey is that we’re trying to recreate; it just created unparalleled alignment. It turned subjective arguments over “feel” into objective conversations about the presence of an interaction pattern that someone could see, and even shaving 30ish percent off our discovery time. Review collected by and hosted on G2.com.
The big hole here for a media company is the relative dearth of digital publishing and subscription commerce examples. There are SaaS examples, but dynamic ad placements flows, newsletter sign-up optimizations, or personalized content recommendation modules are more difficult to come by. We often borrow principles from e-commerce or streaming services.
I’d also like to see a “Media & Publishing” vertical of insights on how to get the best user experience for ad (or subscription prompt) monetization (density, prompts etc.) A feature that could compare 2-3 approaches to the same problem (like 3 different article navigation patterns) side by side would be a gamechanger for decision making. Review collected by and hosted on G2.com.
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