osTicket Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 16 osTicket reviews.

Based on 23 osTicket reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 25 osTicket reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 13 osTicket reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 26 osTicket reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 27 osTicket reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 32 osTicket reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 32 osTicket reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 31 osTicket reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 29 osTicket reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 24 osTicket reviews.

As reported in 30 osTicket reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 31 osTicket reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

As reported in 17 osTicket reviews. Central repository for account and contact information

Based on 24 osTicket reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 27 osTicket reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 10 osTicket reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

As reported in 10 osTicket reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting