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# Zammad vs osTicket Comparison - What are their main differences?

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Reviews

**Zammad** [

4.5/5(10)

](https://www.g2.com/products/zammad/reviews#reviews)

**osTicket** [

4.4/5(45)

](https://www.g2.com/products/osticket/reviews#reviews)

Pricing

**Zammad**
No pricing available

**osTicket**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Zammad**
Not enough reviews yet

**osTicket**
\<1 month

Based on 17 responses

Return on Investment

**Zammad**
Not enough reviews yet

**osTicket**
8 months

Based on 12 responses

Perceived Cost

**Zammad**
Not enough reviews yet

**osTicket**
$$$$$

Average Discount

**Zammad**
Not enough reviews yet

**osTicket**
12%

 ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")

 ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Zammad**
Not enough data

**osTicket**
Not enough data

Screenshots

**Zammad**
 ![Zammad screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/160262/dashboard.png)

**osTicket**
 ![osTicket screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/33615/osTicket_Screenshot-1.png)

Ratings

Meets Requirements

**Zammad**

8.3

8.38

**osTicket**

8.8

8.842

Ease of Use

**Zammad**

9.0

9.08

**osTicket**

8.2

8.242

Ease of Setup

**Zammad**
Not enough data

**osTicket**

8.1

8.130

Ease of Admin

**Zammad**
Not enough data

**osTicket**

8.4

8.430

Quality of Support

**Zammad**
Not enough data

**osTicket**

6.8

6.828

Has the product been a good partner in doing business?

**Zammad**
Not enough data

**osTicket**

8.5

8.525

Product Direction (% positive)

**Zammad**

8.3

8.37

**osTicket**

8.5

8.540

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

7.1

5

7.4

34

Ticket and Case Management

Ticket Creation User Experience

8.0

5

8.6(won by 0.6)

33

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Response User Experience

7.0

5

8.7(won by 1.7)

32

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Workflow

6.7

5

8.0(won by 1.3)

31

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Attachments/Screencasts

6.7

5

7.7(won by 1.0)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated Response

Not enough data

8.4(won by default)

29

|

Verified

Service Level Agreement (SLA) Management

Not enough data

8.0(won by default)

24

Ticket Collaboration

Not enough data

8.3(won by default)

31

|

Verified

Customer/Contact Database

Not enough data

7.3(won by default)

17

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

7.0

5

8.1(won by 1.1)

24

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Email to Case

Not enough data

9.0(won by default)

27

Live Chat Support

Not enough data

5.3(won by default)

10

|

Verified

Social Media Integration

Not enough data

5.3(won by default)

10

Voice

Not enough data

4.0(won by default)

7

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

5.4(won by default)

16

Customization 

Not enough data

7.2(won by default)

24

|

Verified

User, Role, and Access Management

Not enough data

8.8(won by default)

26

|

Verified

Third-Party Integrations

Not enough data

6.8(won by default)

13

|

Verified

Reporting

Not enough data

7.2(won by default)

26

|

Verified

Activity Dashboard

Not enough data

7.8(won by default)

27

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Database Management 

Not enough data

Not enough data

Data Workflows

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Knowledge Management

Knowledge Base

Not enough data

Not enough data

Publishing Workflows

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Compliance

Policies and Controls

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Auditing

Not enough data

Not enough data

Customer Support

Intelligent Search

Not enough data

Not enough data

Suggestions

Not enough data

Not enough data

Decision Trees

Not enough data

Not enough data

Data Security

Risk Data Attributes

Not enough data

Not enough data

Data Transport

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Administration

Integrations

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

AWS Marketplace[Hide 3 FeaturesShow 3 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AWS Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews)

Zammad

Small-Business(50 or fewer emp.)

60.0%

Mid-Market(51-1000 emp.)

30.0%

Enterprise(\> 1000 emp.)

10.0%

[![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")](https://www.g2.com/products/osticket/reviews)

osTicket

Small-Business(50 or fewer emp.)

57.8%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

8.9%

Small-Business

(50 or fewer emp.)

60.0%

57.8%

Mid-Market

(51-1000 emp.)

30.0%

33.3%

Enterprise

(\> 1000 emp.)

10.0%

8.9%

Reviewers' Industry

[![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews)
Zammad

Information Technology and Services

20.0%

Research

10.0%

Primary/Secondary Education

10.0%

Medical Devices

10.0%

Health, Wellness and Fitness

10.0%

Other

40.0%

[![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")](https://www.g2.com/products/osticket/reviews)
osTicket

Information Technology and Services

24.4%

Education Management

13.3%

Computer Software

11.1%

Telecommunications

4.4%

Retail

4.4%

Other

42.2%

FAQs

## Zammad vs osTicket FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between osTicket vs Zammad?

Zammad stands out for its higher G2 rating and Ease of Use score, while osTicket is noted for its strong customization and open-source flexibility.

| [osTicket](https://www.g2.com/products/osticket/reviews) | [Zammad](https://www.g2.com/products/zammad/reviews) |
| --- | --- |
| 4.4/5 (45 reviews) | 4.5/5 (10 reviews) |
| — | — |
| 8.1 | — |
| 6.8 | — |
| Highly customizable, open source, easy to install and adapt | Modern interface, strong integrations, high Ease of Use (9.0) |

### How do the pricing models of osTicket and Zammad compare?

Zammad is favored for value with a higher Ease of Use score and positive reviewer sentiment on cost-effectiveness.

- **osTicket:** Reviewers highlight that osTicket is free and open source, making it attractive for organizations seeking a no-cost solution, but note that customization and setup may require technical effort.
- **Zammad:** Reviewers describe Zammad as a free, open-source platform with a low barrier to entry and strong value, especially for those hosting it themselves.
- **Switching reasons:** In recent reviews, buyers mention moving to Zammad for its modern interface and integrations, while osTicket is chosen for its cost savings and flexibility.

### What are the best alternatives to osTicket and Zammad?

Freshdesk, Zendesk for Customer Service, and Zoho Desk are the top alternatives to osTicket and Zammad.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [osTicket](https://www.g2.com/products/osticket/reviews) | 4.4/5 (45 reviews) | — | Free, open source, strong value for self-hosted deployments | Highly customizable, open source, easy to install and adapt |
| [Zammad](https://www.g2.com/products/zammad/reviews) | 4.5/5 (10 reviews) | — | Free, open source, low barrier to entry, strong integrations | Modern interface, strong integrations, high Ease of Use (9.0) |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Comprehensive feature set, widely adopted for support teams |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Scalable, robust ticketing and automation capabilities |
| [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5 (7842 reviews) | Small-Business | — | Flexible, strong automation and reporting features |

### Which AWS Marketplace features should I prioritize when comparing osTicket and Zammad?

Buyers should prioritize Customization, Integrations, Ease of Use, and Quality of Support when comparing osTicket and Zammad.

- **Customization:** osTicket is frequently cited for its high degree of customization and open-source flexibility; Zammad also offers customization but is more focused on modern workflows.
- **Integrations:** Zammad is highlighted for integrations with Slack, Microsoft 365, GitHub, GitLab, Twitter, Facebook, and Telegram; osTicket reviewers mention integration with email and cPanel, but fewer third-party integrations.
- **Ease of Use:** Zammad scores 9.0 on Ease of Use, while osTicket scores 8.2.
- **Quality of Support:** osTicket scores 6.8 on Quality of Support; Zammad's support is described positively in recent reviews, with a score of 7.0 in individual reviews.

### What are the pros and cons of osTicket vs Zammad?

osTicket's headline strength is its high customization and open-source flexibility, while Zammad's is its modern interface and strong integrations.

- **osTicket strengths:** Highly customizable, open source, easy to install and adapt, strong value for self-hosted deployments.
- **osTicket trade-offs:** Reviewers note an outdated UI, limited mobile responsiveness, and fewer built-in integrations compared to modern SaaS competitors.
- **Zammad strengths:** Modern interface, high Ease of Use (9.0), strong integrations with Slack, Microsoft 365, GitHub, GitLab, Twitter, Facebook, and Telegram, regular updates.
- **Zammad trade-offs:** Some reviewers mention less polished reporting and performance metrics compared to leading competitors, and a learning curve for advanced configurations.

### Is osTicket or Zammad better for small businesses?

osTicket is a better fit for small businesses due to its open-source model and strong reviewer sentiment on cost and flexibility.

- **osTicket:** Reviewers consistently highlight osTicket's suitability for small businesses, citing its free, open-source nature and ease of customization for smaller teams.
- **Zammad:** Reviewers describe Zammad as effective for small businesses seeking a modern interface and integrations, but most praise centers on its usability and workflow features rather than cost savings.

### Which AWS Marketplace platform has better integrations?

Zammad is favored for integrations, with reviewers citing a broader range of supported third-party tools.

- **osTicket:** Reviewers mention integration with email and cPanel, but few third-party integrations are highlighted in recent reviews.
- **Zammad:** Recent reviews cite integrations with Slack, Microsoft 365, GitHub, GitLab, Twitter, Facebook, and Telegram, with positive sentiment on the breadth of supported channels.

### How do osTicket and Zammad compare on customer support?

osTicket and Zammad are at parity on Quality of Support, with osTicket scoring 6.8 and Zammad receiving positive but similarly rated support feedback in recent reviews.

- **osTicket:** Reviewers describe support as helpful, with active forums and community resources, but note that official support options are limited for the free version.
- **Zammad:** Recent reviews highlight responsive support and helpful customer forums, with individual reviews scoring support as high as 7.0.

### Which is easier to implement, osTicket or Zammad?

osTicket and Zammad are at parity on Ease of Setup, with osTicket scoring 8.1 and Zammad receiving positive setup feedback in recent reviews.

- **osTicket:** Reviewers describe setup as straightforward for those with technical experience, with most citing ease of installation and configuration for self-hosted environments.
- **Zammad:** Reviewers highlight easy setup, especially for the community version on AWS or Debian, and note that the platform is quick to implement for most use cases.

### Which product has better Customization?

osTicket is more frequently cited for Customization, with reviewers highlighting its flexibility and open-source adaptability.

- **osTicket:** Reviewers consistently mention high customization, with many citing the ability to modify code, themes, and workflows to fit business needs.
- **Zammad:** Reviewers note that Zammad offers customization of workflows and integrations, but most praise centers on its modern interface and ease of use rather than deep customization.

Alternatives

**Zammad Alternatives**

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

**osTicket Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS")

[
OTRS
](/products/otrs/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)