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Compare Zammad and osTicket 
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At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Zammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while Zammad received a lower score of 8.0, indicating that osTicket provides a more intuitive interface for creating tickets.
- Reviewers mention that osTicket's ticket response user experience is rated at 8.7, significantly higher than Zammad's 7.0, suggesting that users find osTicket more efficient for responding to tickets.
- G2 users highlight that osTicket's workflow management is rated at 8.0, while Zammad's is lower at 6.7, indicating that osTicket offers better tools for managing ticket workflows effectively.
- Users on G2 report that osTicket's response automation feature is well-received, contributing to its higher overall satisfaction, while Zammad lacks in this area, which may affect efficiency in handling repetitive tasks.
- Reviewers mention that osTicket's customer portal is rated at 8.1, providing a better user experience compared to Zammad's 7.0, which may enhance customer interactions and self-service capabilities.
- Users say that osTicket's ease of use is rated at 8.2, while Zammad shines with a higher score of 9.0, indicating that Zammad may be more user-friendly for new users, despite osTicket's strengths in other areas.
Pricing
Entry-Level Pricing
Zammad
No pricing availableosTicket
No pricing availableFree Trial
Zammad
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.3
8
8.8
41
Ease of Use
9.0
8
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
Not enough data
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
8.3
7
8.8
39
Features by Category
Ticket and Case Management
8.0
5
8.6
32
|
Verified
7.0
5
8.7
32
|
Verified
6.7
5
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
6.7
5
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.0
5
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zammad and osTicket are categorized as Help Desk
Unique Categories
Zammad is categorized as Contact Center Knowledge Base
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Zammad has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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