# Zammad vs osTicket Comparison

| | Zammad | osTicket | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 10 | 44 | 
| **Largest Market Segment** | Small-Business (60.0% of reviews) | Small-Business (56.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 


---
## Ratings Comparison
| Rating | Zammad | osTicket | 
|---|---|---|
  | **Meets Requirements** | 8.3 (8 reviews) | 8.8 (41 reviews) | 
  | **Ease of Use** | 9.0 (8 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | Not enough data | 8.0 (29 reviews) | 
  | **Ease of Admin** | Not enough data | 8.3 (29 reviews) | 
  | **Quality of Support** | Not enough data | 6.9 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.4 (24 reviews) | 
  | **Product Direction (% positive)** | 8.3 (7 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Zammad

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### osTicket

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zammad** | 7.1/10 | 5 |
| **osTicket** | 7.4/10 | 33 |

#### Ticket and Case Management

| Feature | Zammad | osTicket | 
|---|---|---|
| **Ticket creation user experience** | 8.0 (5 reviews) | 8.6 (32 reviews) ✓ Verified | 
| **Ticket response user experience** | 7.0 (5 reviews) | 8.7 (32 reviews) ✓ Verified | 
| **Workflow** | 6.7 (5 reviews) | 8.0 (31 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (29 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.0 (24 reviews) | 
| **Attachments/Screencasts** | 6.7 (5 reviews) | 7.7 (30 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 7.3 (17 reviews) | 

#### Generative AI

| Feature | Zammad | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Zammad | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Zammad | osTicket | 
|---|---|---|
| **Customer Portal** | 7.0 (5 reviews) | 8.1 (24 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.0 (27 reviews) | 
| **Chat/Live Support** | Not enough data | 5.3 (10 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 5.3 (10 reviews) | 
| **Voice** | Not enough data | 4.0 (7 reviews) | 

#### Platform

| Feature | Zammad | osTicket | 
|---|---|---|
| **Mobile User Support** | Not enough data | 5.4 (16 reviews) | 
| **Customization ** | Not enough data | 7.1 (23 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (25 reviews) ✓ Verified | 
| **Integration** | Not enough data | 6.8 (13 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.2 (26 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.8 (27 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Zammad** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Administration

| Feature | Zammad | osTicket | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Zammad | osTicket | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Zammad | osTicket | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Zammad | osTicket | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Zammad | osTicket | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Zammad | osTicket | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zammad | osTicket | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Zammad** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Zammad | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Zammad (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Zammad | osTicket | 
|---|---|---|
| **Small-Business** | 60.0% | 56.8% | 
| **Mid-Market** | 30.0% | 34.1% | 
| **Enterprise** | 10.0% | 9.1% | 

### By Industry

#### Zammad

- **Information Technology and Services:** 20.0%
- **Research:** 10.0%
- **Primary/Secondary Education:** 10.0%
- **Medical Devices:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Financial Services:** 10.0%
- **Design:** 10.0%
- **Construction:** 10.0%
- **Computer Software:** 10.0%

#### osTicket

- **Information Technology and Services:** 22.7%
- **Education Management:** 13.6%
- **Computer Software:** 11.4%
- **Telecommunications:** 4.5%
- **Retail:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Internet:** 4.5%
- **Accounting:** 2.3%
- **Capital Markets:** 2.3%
- **Computer Games:** 2.3%
- **Other:** 27.3%

---
## Alternatives

### Alternatives to Zammad

- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7607 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)

### Alternatives to osTicket

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [OTRS](https://www.g2.com/products/otrs/reviews) — 4.4/5 stars (38 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7607 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

---
## Top Discussions

### Zammad

No discussions available for this product.

### osTicket

- Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment
  > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zammad-vs-osticket)