Introducing G2.ai, the future of software buying.Try now
Compare OTRS and osTicket 
Featured Products
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
OTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansOTRS vs osTicket
When assessing the two solutions, reviewers found OTRS easier to use. However, osTicket is easier to set up and administer. Reviewers also preferred doing business with osTicket overall.
- Reviewers felt that OTRS meets the needs of their business better than osTicket.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over OTRS.
Pricing
Entry-Level Pricing
OTRS
No pricing availableosTicket
No pricing availableFree Trial
OTRS
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
9.2
33
8.8
41
Ease of Use
9.1
33
8.2
41
Ease of Setup
7.9
8
8.0
29
Ease of Admin
6.9
7
8.3
29
Quality of Support
9.0
28
6.9
27
Has the product been a good partner in doing business?
6.7
6
8.4
24
Product Direction (% positive)
7.1
32
8.8
39
Features by Category
Ticket and Case Management
9.1
27
|
Verified
8.6
32
|
Verified
8.8
27
|
Verified
8.7
32
|
Verified
8.9
25
|
Verified
8.0
31
|
Verified
Feature Not Available
8.4
29
|
Verified
8.8
23
|
Verified
8.0
24
8.7
25
7.7
30
8.8
27
|
Verified
8.3
31
|
Verified
8.5
18
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
19
|
Verified
8.1
24
|
Verified
8.4
22
|
Verified
9.0
27
7.5
16
|
Verified
5.3
10
|
Verified
Feature Not Available
5.3
10
7.8
15
|
Verified
4.0
7
Platform
Feature Not Available
5.4
16
6.7
8
|
Verified
7.1
23
|
Verified
7.5
8
|
Verified
8.8
25
|
Verified
8.7
5
|
Verified
6.8
13
|
Verified
8.3
21
|
Verified
7.2
26
|
Verified
8.6
23
|
Verified
7.8
27
|
Verified
Administration
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
Not enough data
9.3
20
|
Verified
Not enough data
Service Desk
9.3
20
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
9.1
20
|
Verified
Not enough data
Management
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Not enough data
Functionality
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OTRS and osTicket are categorized as Help Desk
Unique Categories
OTRS is categorized as IT Service Management (ITSM) Tools
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
OTRS has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
