---
title: osTicket Reviews
meta_title: 'osTicket Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 45 reviews by the users' company size, role or industry to
  find out how osTicket works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 45
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# osTicket Reviews
**Vendor:** osTicket  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 45
## About osTicket
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.





## osTicket Discussions
  - [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) - 1 comment

- [View osTicket pricing details and edition comparison](https://www.g2.com/products/osticket/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A06%3A54+-0500&secure%5Bsession_id%5D=e40a9030-8099-4734-97a2-2141cf2fe24a&secure%5Btoken%5D=b5de9f8e02437e5e56c4123cf9d421d5328792c3771364da65406421b7005fe0&format=llm_user)

## osTicket Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top osTicket Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews)
  - [OTRS](https://www.g2.com/products/otrs/reviews) - 4.4/5.0 (37 reviews)