NetSuite Reviews & Product Details

NetSuite is powerful because it brings accounting, billing, purchasing, and financial reporting into one unified system, creating a single source of truth for the business. For finance teams, it helps automate key processes such as invoicing, revenue recognition, and approvals, which reduces manual work and helps cut down on errors. The platform is also highly scalable, allowing companies to grow from startup to enterprise without needing to switch ERPs along the way. NetSuite offers strong real-time reporting and dashboards as well, giving leadership clear visibility into overall financial performance. On top of that, its ability to integrate with tools like Salesforce and other operational systems makes it a solid backbone for a modern SaaS tech stack. Review collected by and hosted on G2.com.

One downside of NetSuite is that its interface can feel complex and not very intuitive for new users, so it often requires additional training to get people comfortable. Implementations and customizations can also be time-consuming and expensive, particularly when the system needs to be tailored to specific workflows. Some reporting and saved search functionality may require technical knowledge to build and maintain effectively. In addition, certain integrations with other systems can require middleware or extra development work. Finally, when you factor in licensing, implementation, and ongoing support, the overall cost can be high for smaller organizations. Review collected by and hosted on G2.com.

I really like that NetSuite is well organized and makes it easy to do financial reports. The accuracy and stability of the database are very reliable, which is great for my needs. I also appreciate the AI connector for its ability to mine through large amounts of data quickly and provide concise reporting. These features are particularly helpful for accounting and analysis. Review collected by and hosted on G2.com.

I find customizing the financial report writer in NetSuite challenging. The initial setup was moderately challenging, particularly because we had to customize the forms and fields and determine how to use them. Review collected by and hosted on G2.com.

I find NetSuite easy to navigate and intuitive. I appreciate how simple it is to add attachments and the numerous fields available for inputting information. I also like having backup to journal entries. Review collected by and hosted on G2.com.

I would like a more flexible way to get reports. The customize options are confusing; for example, if I need a P&L by vendor and try to customize the P&L, the field 'name' appears 100 times and I don't know which one it is. Review collected by and hosted on G2.com.

We enjoy being able to create and save our own reports. It can be a bit complicated, so we’re investing extra time to learn more deeply what to include in specific reports in order to gain a clearer understanding of our financials and reconciliations.

In addition, when importing large amounts of data, the ability to create the specific file using previously updated templates is extremely helpful. It saves time and makes our monthly reporting process much more efficient. Review collected by and hosted on G2.com.

When exporting NS reports, they are not always the easiest to handle when sending to excel. Could potentially have a better understanding of certain or unneeded data when promoting a system export.

The system can also be quite slow, taking a long time to load reports or even simple transactions such as saving sales orders or searching transactions in the global search bar. Review collected by and hosted on G2.com.

What I like best about NetSuite is that it gives us one centralized system to manage accounting, approvals, expenses, purchasing, and reporting across multiple subsidiaries. As we expand into different countries, it helps create better visibility, stronger controls, and a more organized workflow instead of relying on separate systems, spreadsheets, and manual follow-ups. Review collected by and hosted on G2.com.

There is not really anything that i dislike yet its something new that I have to get used to Review collected by and hosted on G2.com.

The ability to create highly customizable searches and reports saves us a ton of time and significantly boosts my reporting capabilities. Additionally, being able to customize fields and build flows is key to helping our team tackle any new financial reporting challenge. Review collected by and hosted on G2.com.

The UI could be a little snappier, as we've built out our environment, it has started to bog down when loading any new pages, but perhaps this isn't the fault of the platform itself. Review collected by and hosted on G2.com.

I use NetSuite as my main ERP and financial/inventory system because it solves a lot of problems like inventory management, financials, payables, and receivables. Having all the business processes under one platform makes things easy to find, dependable for reporting, and robust to rely upon. What I like most about NetSuite is how customizable it is. It may not be great at any one thing, but you can tailor it to your needs. We were the first retailer of our kind on NetSuite, and we molded it to match our business needs. We've since grown and expanded upon our usage of the software far beyond what we originally intended. NetSuite allows us to modify the system whenever we have a specific business need, like controlling order capacity and delivery scheduling, by creating custom records that fit our requirements. Review collected by and hosted on G2.com.

The UI is slow, clunky, and outdated. I'm hopeful that NetSuite Next (next generation UI) fixes those issues. Navigating between transactions or records can be cumbersome. There also is a pretty steep learning curve around the backend language - understanding how fields and records are joined can be challenging at first. For starters, the look could feel more modern. The current UI feels like it's from the mid-2010s, and it sometimes performs like it. Waiting on fields to populate, sublists to load, transactions to save - it all just feels slow. Creating records, while similar across verticals, could be streamlined. It wasn't that easy. We got lucky in that we had a functional consultant live local to our office in northern IL, but even then we took a staged approach to implementation. Financials first, then AP and purchasing, then sales, AR, and inventory. Review collected by and hosted on G2.com.

What I like most about NetSuite is its all-in-one, cloud-based platform that unifies core business functions—financials, CRM, inventory, and reporting—into a single system. This eliminates the need for multiple disconnected tools and significantly improves data visibility and accuracy across the organization.

Another standout feature is its real-time reporting and dashboards, which make it easy to track key performance metrics and make informed decisions quickly. The ability to customize dashboards and reports to fit specific business needs is especially valuable.

I also appreciate NetSuite’s scalability and flexibility. As a business grows, the platform can adapt with additional modules and customizations, reducing the need for system replacements. Its automation capabilities—like streamlining financial processes, approvals, and workflows—help save time and reduce manual errors. Review collected by and hosted on G2.com.

While NetSuite is a powerful platform, there are a few drawbacks. One of the biggest challenges is its steep learning curve—the interface can feel complex and not very intuitive for new users, which often requires significant training to use effectively.

Another downside is the cost structure. Licensing, implementation, and customization can be expensive, especially for small or mid-sized businesses. Additional modules and users can quickly increase the overall cost.

Customization, while a strength, can also be a limitation. Advanced customizations often require technical expertise or external consultants, which adds time and expense. Similarly, making changes after implementation can be cumbersome.

Performance can sometimes be an issue as well—slow loading times or lag, especially for large datasets or reports, can impact user productivity.

Lastly, customer support can be inconsistent, with response times and resolution quality varying depending on the issue and support tier. Review collected by and hosted on G2.com.

I like how easy it is to find your financial information. Finding the financial statements is very easy, and I like all of the customizations you can make to those reports. I also like the customer dashboards where they display various customer KPIs. Review collected by and hosted on G2.com.

I think the reports/saved searches can be confusing sometimes. There seems to be so many different fields to choose from and I don't know what most of them are. There's also some reports that you would think would be easy to find but finding them turns out to be very hard and requires lots of customizations that the average user wouldn't know how to make. Review collected by and hosted on G2.com.

I like using NetSuite for my accounting, order processing, and shipping information because it allows me to use one system that covers all my backend accounting needs. The clean interface and the KPIs on the home page make things easy for me. When I log on to do my work, I can easily see my cash flow, bank balance, and other key items I need to keep track of. The initial setup was also very easy because NetSuite provided very good guidance and help. Review collected by and hosted on G2.com.

I'm not a technical person and I struggle with building custom reports. I try to build custom reports on my own, but I never seem to get exactly what I need. I find the interface for this area cumbersome and confusing. Review collected by and hosted on G2.com.