Ontraport Reviews & Product Details

Ontraport is a CRM and marketing automation platform designed for small and mid-sized businesses that need to manage contacts, automate marketing and sales, process payments, and build web experiences from a single system. Core Value Proposition: Unlike point solutions that require businesses to integrate multiple tools, Ontraport centralizes customer data, marketing automation, sales pipelines, payment processing, and website management in one shared database. This unified architecture allows teams to create connected workflows across every stage of the customer lifecycle without relying on third-party integrations or custom development. Who Should Use Ontraport: Ontraport is built for marketing, sales and operations teams at established businesses that have outgrown entry-level tools but want an alternative to complex, high-cost enterprise platforms. Core Features and Capabilities: Ontraport's CRM and contact management gives teams a single shared customer record with unified contact history, segmentation, lead scoring, and visual sales pipelines. Marketing automation spans email and SMS with behavioral triggers, lead routing, and attribution reporting. Payments and ecommerce tools include order forms, upsells, subscriptions, declined transaction recovery, and a customer billing center. Dynamic CMS provides no-code tools for building websites, landing pages, membership sites, online courses, and customer portals. A shared inbox centralizes customer communications across channels for support and sales teams, while the AI Assistant runs inside automations to segment contacts, personalize messaging, and route communications automatically. Reporting and analytics tools track campaign performance, revenue attribution, and contact-level activity history. Integrations and Access: Ontraport integrates with third-party tools via API and Zapier and supports custom development through an open API. The platform is web-based and includes a mobile app for iOS and Android. Founded in 2006 and headquartered in California, Ontraport serves thousands of businesses across more than 60 countries.

Seller

Ontraport

Discussions

Ontraport Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Used by Zapier and 2 others

Beta

Pricing

Pricing provided by Ontraport.

Plus

Starting at $83.00

Per Month

View More Pricing Information

Ontraport Integrations

(36)

Verified by Ontraport

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Ontraport Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ontraport, and what problem is it built to solve?

Ontraport is a CRM platform designed to bring customer data and core business functions together in one place. It aims to reduce the complexity and cost of piecing together separate tools while making the system manageable for teams without specialized technical expertise.

What languages does Ontraport support?

Ontraport supports 2 languages: English and Spanish.

What company sizes and industries is Ontraport the best fit for?

Ontraport is most strongly represented among smaller businesses, with users across several service-oriented industries. The clearest clusters are:

Company size: Small businesses with 50 or fewer employees.
Industries: Professional training and coaching, health and wellness, marketing and advertising, consulting, and education.

How long does it take to implement Ontraport across a team?

Implementation ranges from a quick start to a more involved rollout, with under a month the most common reported timeframe. Some teams take longer, especially when their setup involves more planning or configuration.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also reported
3–6 months	Less common
6–12 months	Occasional

What customer support options does Ontraport provide, and how do users find the overall support experience?

Ontraport provides support through chat, phone, and email, along with self-serve resources such as its knowledge base. The support experience is often described as responsive, patient, and knowledgeable, with users appreciating practical guidance when they get stuck; some find the help less consistent with more complex or specialized issues.

What is the experience like for teams switching to Ontraport from another tool?

Switching to Ontraport is often about consolidating disconnected tools or gaining more flexibility in CRM and marketing automation. The products mentioned span email and CRM platforms such as Mailchimp, Keap, and ActiveCampaign, as well as course, membership, and funnel tools such as Kajabi, Teachable, and ClickFunnels. Users describe moving to a more connected setup for lead management, campaigns, and follow-up, while noting that learning Ontraport’s structure can take time.

What tools and platforms does Ontraport integrate with, and how do these integrations help users get more value from the product?

Ontraport offers 36 integrations. Users mention connections across website and automation tools, social platforms, and payments:

Websites and workflow automation: WordPress and Zapier.
Social and audience tools: Facebook.
Payments: Stripe and PayPal.
Membership and learning tools: AccessAlly and Bucket.io.

These connections help keep lead capture, customer records, payment activity, and follow-up workflows linked, reducing the need to move information between separate systems.

What features or capabilities could make Ontraport even more useful?

Ontraport could be more useful with stronger reporting and a smoother experience for building and managing campaigns. Users also point to opportunities to improve integrations and make some core editing tasks more flexible.

Expand reporting with more flexible filters and clearer ways to combine campaign, contact, and sales data.
Improve the email, form, and page editors with more intuitive controls and useful templates.
Make integrations broader and easier to set up and maintain.
Simplify navigation and automation setup so complex workflows are easier to build, test, and manage.

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David C.

Business Strategist | Mentor | Speaker

Small-Business (50 or fewer emp.)

12/20/2022

"Ontraport & why I recommend you using it"

5/5

What do you like best about Ontraport?

Functionality is pretty amazing, but best of all is the customer support - I use it a lot to check things I'm learning and test things I'm working out in my head - they are patient and helpful, always I've been building web pages & payment pages on my own custom domain in Ontraport as well as all the things you expect from emails automation etc I'm just about to start using the membership & courses options. There's sooo much Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

If you're working it yourself (I am) then there's a lot to learn because it can do so much! The customer support is live and available a lot of hours, 7 days a week. I've operated from Australia and now the UK and the time difference for customer support hasn't been a problem. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I'm running LinkedIn events using Zoom as the meeting room. LinkedIn event registrations go to Ontraport and Zoom - all communications are run from Ontraport. I'm about to start running Facebook Ads and I'm able to hook up Ontraport to the Facebook custom audience to keep it updated. Payment for one-payments, payment plans and recurring payments can all be run through Ontraport. I'm using my own custom domain and building web pages in Ontraport with a very intuitive and easy-to-use page builder. I'm doing a lot more than I ever believed I could do. When I need help it's there. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Love it! Can't wait to see what you build with OP Membership Sites. Thanks for sharing such a detailed review!

Charae T.

Purpose Coach, Author, Speaker

Small-Business (50 or fewer emp.)

12/19/2022

"Best Support Ever!!!"

5/5

What do you like best about Ontraport?

Ontraport has been amazing since day one! I love that it is a one-stop shop for marketing, landing pages, facilitating transactions, and tracking analytics. Their customer support is TOP TIER. Email marketing is not one of my strengths and I often use the live chat feature to ask questions and better understand certain features. Each time I have utilized the live chat, the support agent thoroughly answered my questions and even sent over screen-recorded play-by-play instructions. Royce by far has been the absolute best. He was not only thorough but went above and beyond, responded promptly, and was personable. Ontraport is a great CRM but what sets it apart in my opinion is the customer support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There are some features that you would think would be offered that are not. However, there is a forum where you can submit suggestions, some of which are implemented later on. It's nice to have a voice as a consumer and Ontraport truly wants to build a platform that meets my needs. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Wow, thanks for this awesome review, Charae! We're delighted to hear you've had a great experience with our team and the app and we can't wait to see everything you accomplish with Ontraport.

Maisha R.

Small-Business (50 or fewer emp.)

5/9/2023

"amazing! very helpful and knowledgeable."

5/5

What do you like best about Ontraport?

The customer support. I am not tech savvy at all, and while Ontraport has a serious learning curve, they are there with tech support 100% of the way. No question is too silly or severe. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is nothing that I dislike about Ontraport. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Thanks for sharing your experience with us, Maisha. Happy to hear that Ontraport has helped you display your creativity.

Justin L.

Small-Business (50 or fewer emp.)

10/13/2023

"They help me out pretty darn quick which is nice. I am not the best at this - so I appreciate them"

5/5

What do you like best about Ontraport?

Customer service doesn't make me feel dumb since I am not the best at this Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Not knowing enough about the product and how to maximize it Review collected by and hosted on G2.com.

Michael M.

Mindset Coach For CEOs and Business Owners

Small-Business (50 or fewer emp.)

Originally submitted 1/21/2021

"Ontraport Far And Above Other Services That Claim To Do It All - It really does it all!"

5/5

What do you like best about Ontraport?

I like that I have one place to go for CRM, autoresponder, website and funnel building, plus sales pages connecting to my payment processors. there's more that I have yet to explore too! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sales reporting should not include test sales. Review collected by and hosted on G2.com.

Recommendations to others considering Ontraport:

If you are not technical or daunted by the idea of technology, user support goes above and beyond to answer questions and help you be successful. If you've worked with other products that do only one thing or try to do it all but, don't do it well... then know Ontraport does all that I've said and more and they are continually improving! Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I've created several funnels using Ontraport and brought my own personal website online and put up a membership site behind what I had been doing. The ease of using just one tool for all the pieces in one place made my life so much easier. No more doing something here and looking over there to check the results. I used to use one service for an Autoresponder, another build funnels, and a third to port the data back and forth because those services did not talk directly to each other. As a business owner and the tech guy, Ontraport saved me so much time and money. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Hey Michael! Hearing that you were able to condense your software stack and streamline your business processes with Ontraport is like music to our ears! We appreciate all of your feedback and we are making big moves in the app so keep an eye out!

Shelly C.

Operations Manager

Small-Business (50 or fewer emp.)

11/27/2022

"Enhance your business with Ontraport"

5/5

What do you like best about Ontraport?

I've been using Ontraport for the last four years and the value it's added to our business has been HUGE! From a small database, admittedly in several different manual locations, we've grown to a community of over 17,000 people. We couldn't have done this with our polished automations, systematic nurture sequences plus the several custom objects we've been able to create to run our Education program, Events & Registration processes etc etc.

Ontraport Support is a great tool when glitches occur or when we're trying to push the boundaries of our systems and get caught out.

Thank you to Landon and the team at Ontraport for forever innovating, taking on our feedback and for helping us to grow our businesses. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

We run into a couple of glitches from time to time surrounding conditional display blocks, the speed of automations and the new dynamic features. Mostly these things can be overcome with a slightly different setup than first intended, or are on the roadmap for future improvements. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

The best introductions to our business, apart from overall streamlining has definitely been the custom objects. We have an education program and have used the custom objects to build our Courses/Lessons website. We are also an Events company so the introduction of an Events custom object and Registrations custom object has been HUGE for our business, especially now that have pivoted to physical and virtual events. Review collected by and hosted on G2.com.

Briana F.

Community Manager - Business Equity

Small-Business (50 or fewer emp.)

5/23/2023

"Lifesavers, Truly"

5/5

What do you like best about Ontraport?

No matter what you're trying to do, the team will help you build it! And if it's not already something that the system does, they will highly consider adding it as a feature request! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It can almost do too much, but that's a good problem to have! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Glad to hear Ontraport has been useful for your business, Briana. Thanks for the five stars. 😀

Donna Marie W.

Manager,Medical Doctor

Small-Business (50 or fewer emp.)

7/8/2023

"New user but loved to have used it longer."

2.5/5

What do you like best about Ontraport?

It is such a useful tool for affiliate marketing. I appreciated the exposure to the tool and realized the value and importance of it to business. I have not tested other competitors in the market. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It requires a big investment than I can afford to maintain. Just maybe an affordable alternative. Well make a cheaper version would be good. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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We're happy to hear that Ontraport has helped you with your affiliate marketing and customer management, Donna. Thanks for sharing.

Ryan S.

Marketing Manager

Small-Business (50 or fewer emp.)

1/26/2023

"Ontraport Is Here to Help"

4/5

What do you like best about Ontraport?

Ontraport: I've used many CRM programs over my career. Ontraport does some things well.

It is well organized, and you have the ability to customize fields to make it even more efficient. One of the things you need to do in a CRM is to find what you are looking for quickly. If you've got 5000 entries, you don't want to spend a lot of time scrolling. The Ontraport search function lets you find what you are looking for immediately. That saves time.

The email system provides good metrics to see how changes impact your open and click-through rates.

When I first started using Ontraport, I needed some tech support. The people in tech support were fast, friendly, and helpful. That matters. No matter how dumb my question was, they helped me. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

This could be my lack of user expertise. When creating an email, I would copy another email and then edit. Because of the similarities in email campaigns, that was really helpful. But sometimes, If I deleted a paragraph, my font size and color would change. I always struggled with the icons for font color and background color and often confused them. That could just be me. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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We love hearing that you've found success with the app. Thanks for taking out some time to share your experience, Ryan!

Ray H.

CEO

Small-Business (50 or fewer emp.)

1/23/2023

"Ontraport is highly recommended"

5/5

What do you like best about Ontraport?

Ontraport is literally everything you can think of. We've taken the things we've needed in a CRM, Marketing, Automation, Deal Leads, Blogs, and Multiple Website creation and made it into an overall business platform. We would be paying 832x the amount anywhere else.... eeehhhhh hmmm... forcesales.com. Nevertheless, the team is absolutely amazing and I'm well known within their corporate office because I use the hell out of their live chat :) I look forward to continue to build on their platform, especially as they continue to innovate past everyone else in the field. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The dynamic content can be a bit more user-friendly but it's still a great solution. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Thanks for sharing your experience, Ray. We can't wait to see what more you accomplish with the app. 😎