Ontraport Reviews & Product Details

Ontraport is a CRM and marketing automation platform designed for small and mid-sized businesses that need to manage contacts, automate marketing and sales, process payments, and build web experiences from a single system. Core Value Proposition: Unlike point solutions that require businesses to integrate multiple tools, Ontraport centralizes customer data, marketing automation, sales pipelines, payment processing, and website management in one shared database. This unified architecture allows teams to create connected workflows across every stage of the customer lifecycle without relying on third-party integrations or custom development. Who Should Use Ontraport: Ontraport is built for marketing, sales and operations teams at established businesses that have outgrown entry-level tools but want an alternative to complex, high-cost enterprise platforms. Core Features and Capabilities: Ontraport's CRM and contact management gives teams a single shared customer record with unified contact history, segmentation, lead scoring, and visual sales pipelines. Marketing automation spans email and SMS with behavioral triggers, lead routing, and attribution reporting. Payments and ecommerce tools include order forms, upsells, subscriptions, declined transaction recovery, and a customer billing center. Dynamic CMS provides no-code tools for building websites, landing pages, membership sites, online courses, and customer portals. A shared inbox centralizes customer communications across channels for support and sales teams, while the AI Assistant runs inside automations to segment contacts, personalize messaging, and route communications automatically. Reporting and analytics tools track campaign performance, revenue attribution, and contact-level activity history. Integrations and Access: Ontraport integrates with third-party tools via API and Zapier and supports custom development through an open API. The platform is web-based and includes a mobile app for iOS and Android. Founded in 2006 and headquartered in California, Ontraport serves thousands of businesses across more than 60 countries.

Seller

Ontraport

Discussions

Ontraport Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Used by Zapier and 2 others

Beta

Pricing

Pricing provided by Ontraport.

Plus

Starting at $83.00

Per Month

View More Pricing Information

Ontraport Integrations

(36)

Verified by Ontraport

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Ontraport Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ontraport, and what problem is it built to solve?

Ontraport is a CRM platform designed to bring customer data and core business functions together in one place. It aims to reduce the complexity and cost of piecing together separate tools while making the system manageable for teams without specialized technical expertise.

What languages does Ontraport support?

Ontraport supports 2 languages: English and Spanish.

What company sizes and industries is Ontraport the best fit for?

Ontraport is most strongly represented among smaller businesses, with users across several service-oriented industries. The clearest clusters are:

Company size: Small businesses with 50 or fewer employees.
Industries: Professional training and coaching, health and wellness, marketing and advertising, consulting, and education.

How long does it take to implement Ontraport across a team?

Implementation ranges from a quick start to a more involved rollout, with under a month the most common reported timeframe. Some teams take longer, especially when their setup involves more planning or configuration.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also reported
3–6 months	Less common
6–12 months	Occasional

What customer support options does Ontraport provide, and how do users find the overall support experience?

Ontraport provides support through chat, phone, and email, along with self-serve resources such as its knowledge base. The support experience is often described as responsive, patient, and knowledgeable, with users appreciating practical guidance when they get stuck; some find the help less consistent with more complex or specialized issues.

What is the experience like for teams switching to Ontraport from another tool?

Switching to Ontraport is often about consolidating disconnected tools or gaining more flexibility in CRM and marketing automation. The products mentioned span email and CRM platforms such as Mailchimp, Keap, and ActiveCampaign, as well as course, membership, and funnel tools such as Kajabi, Teachable, and ClickFunnels. Users describe moving to a more connected setup for lead management, campaigns, and follow-up, while noting that learning Ontraport’s structure can take time.

What tools and platforms does Ontraport integrate with, and how do these integrations help users get more value from the product?

Ontraport offers 36 integrations. Users mention connections across website and automation tools, social platforms, and payments:

Websites and workflow automation: WordPress and Zapier.
Social and audience tools: Facebook.
Payments: Stripe and PayPal.
Membership and learning tools: AccessAlly and Bucket.io.

These connections help keep lead capture, customer records, payment activity, and follow-up workflows linked, reducing the need to move information between separate systems.

What features or capabilities could make Ontraport even more useful?

Ontraport could be more useful with stronger reporting and a smoother experience for building and managing campaigns. Users also point to opportunities to improve integrations and make some core editing tasks more flexible.

Expand reporting with more flexible filters and clearer ways to combine campaign, contact, and sales data.
Improve the email, form, and page editors with more intuitive controls and useful templates.
Make integrations broader and easier to set up and maintain.
Simplify navigation and automation setup so complex workflows are easier to build, test, and manage.

G2 reviews are authentic and verified.

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David C.

CEO

Small-Business (50 or fewer emp.)

5/23/2024

"I LOOOOVE Ontraport!"

5/5

What do you like best about Ontraport?

You can customize a lot of things (fields, custom objects, automations...) The automations are very precise, you can do nearly everything The support team is fantastic and savvy Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The translations in other languages are sometimes weird Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

Originally submitted 6/13/2017

"An incredible platform. The best I've used in 10+ years running my own businesses"

5/5

What do you like best about Ontraport?

Ontraport is the best small business software out there, bar none. Flexible. Easy to use. Intuitive. And SUPER powerful.

Since we've implemented Ontraport we have saved literally 0.8 of a staff member's time in admin and tasks (our previous platforms were SugarCRM). That's, like, $40,000 worth of saved time!!!

I LOVE the fact that it is effectively an all-in-one solution that will be enough for pretty much any small to medium sized business. However, its potential is basically limitless if you need to do deep integrations with other systems too...so even the stuff where our business works 'out of the box' we are able to easily connect Ontraport to other platforms for highly specialised work.

What else.....

Their Customer Support are phenomenal. The best out there. They are online, like 18 hours per day (maybe a little less on weekends) and you can call, chat or email in....and actually get a real response, no matter how small the question. Their online Facebook community is like nothing I've ever seen too - responsive, supportive, funny...

Ontraport's dynamic CMS has allowed us to build all sorts of interesting web experiences for our clients, technology that you'd usually pay a lot more for but it's at everyone's fingertips. Love how this platform is constantly innovating and improving. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The fact we can't do Postcards here in Australia is a bit of a pain, but that's related to an external integration (I'm guessing), so not really OPs fault. Review collected by and hosted on G2.com.

Recommendations to others considering Ontraport:

This product will change your business BUT you have to spend enough time working on it. Set aside a couple of hours to work ON (not IN) your account each week and you will reap the rewards. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

We have automated parts of our workflow that I didn't think were possible. We've integrated our marketing (e.g. Facebook ads) directly in with our client support (Ontraport's CRM features) so our business has become so much more streamlined. We've literally saved tens of thousands of dollars in staff time and have only been using it for about 9 months. Review collected by and hosted on G2.com.

Frank D.

Small-Business (50 or fewer emp.)

8/8/2023

"Take more money then authorized"

0.5/5

What do you like best about Ontraport?

Every now and then this company just takes however much money they want from your bank, if you don't do anything they have free money, if you contact them you have to wait a number of days for the money to be returned to you. They break the law by taking more money from your bank than you agree to, find a different company that is more worthy of trust when it comes to your money. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Take more money than authorized randomly and then bounce you around from support person to support person taking days to return the money they have stolen from you. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Hello Frank. Looking into your account I can see that you went over your contact limit and were auto upgraded to a Plus plan (as per our policy). You did remove the excess contacts from your account but unfortunately didn't downgrade back to Basic before the billing cycle.

Please see our Fee Agreement (https://ontraport.com/legal#oa4a5f19963f2) for reference, which states that should your account exceed your current account limit of contacts plus object records with email address fields, user seats or emails, your service plan will either be upgraded automatically to the next most affordable account level or service package, or it will be billed for overages.

Given the situation we voided the transaction and remedied the situation the same day.

Additionally, because we voided charges for the Plus plan before they were settled (and then we re-billed at the correct rate) the funds were never removed from your account. Not sure what more we could have done here but please reach back out with any others questions you might have.

Maria L.

Owner, Email Marketing Specialist

Small-Business (50 or fewer emp.)

7/26/2023

"Honest Review From a 7-Year ONTRAPORT Account Holder"

4.5/5

What do you like best about Ontraport?

ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them compare to the simplistic and sleek appeal of ONTRAPORT's interface. Also, ONTRAPORT has some of the most generous and upbeat support staff members that I've ever had the pleasure of engaging. There are very few "bad" experiences that I can recall with support. Overall, ONTRAPORT is one of the most solid platforms on the market. As someone who has been using it for seven years (and counting), I'm still very proud of the investment of time and money that I've made in this SaaS. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Every system has its occasional glitches, so this is not something that can be escaped––no matter what tool you choose to use. That said, ONTRAPORT could do a better job of informing customers of how updates/changes to the platform will affect their account. For example, in the past I'd have new ONTRAPORT clients end their free trial and sign up for the paid account; however, after some changes, I learned the hard way that is no longer permitted. It would've been nice to know that before engaging the customer. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Wow... thanks for coming along for the ride these last 7 years, Maria. 👏 We do what we do for clients like you and seeing your business grow alongside us is what keeps us going. Thanks for sharing your experience and can't wait to see where the next 7 years takes you!

Tanesha W.

Small-Business (50 or fewer emp.)

7/19/2023

"Ontraport has helped us streamline our business!"

5/5

What do you like best about Ontraport?

I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, websites, and automation on one platform. And the customer support is some of the best I've ever experienced! They respond fairly promptly and provide excellent instructions on how to accomplish our goals - and if they don't have the answer, they find out and follow up quickly. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching out to customer support - to figure out. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for sharing your experience with Ontraport, Tanesha! We're happy to hear you've had a great experience with our support team and the app.

Brooke C.

Small-Business (50 or fewer emp.)

6/28/2023

"Ontraport is always there for me. I never have to wait and they are so smart and helpful!"

5/5

What do you like best about Ontraport?

Ontraport is easy to use, navigate and their chat support is stellar. They always come through for me when I have a question or need support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I'm sure it has its limits but that's not something to dislike! Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I was faced with a challenging task of setting up a variable down payment with a payment plan on my checkout page. Feeling a bit stuck, I reached out to Ontraport's support team around 6:25 pm on a Wednesday. To my absolute delight, Royce stepped in and proved to be a true problem-solving hero. Not only was he ready and willing to assist, but he also went above and beyond by creating a personalized screencast guiding me through the entire process. It was like a lightbulb moment after days of contemplating the issue. I can't express enough gratitude to Royce and the incredible support provided by Ontraport. Thank you for delivering exceptional solutions and exceeding my expectations! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for this awesome review, Brooke. We're happy to hear Royce was able to get you that payment plan set up and appreciate you taking the time to share your experience!

Leah R.

General Manager

Small-Business (50 or fewer emp.)

Originally submitted 10/17/2022

"Absolutely love Ontraport and their AMAZING customer service!"

5/5

What do you like best about Ontraport?

I can't say enough about Ontraport's platform and everything it does for us, but the #1 thing that will make sure I stay is their AMAZING customer service! Knowledgeable, smart, courteous, and personable - I've dealt with several of their agents and they are all fantastic! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I can't think of any downsides of Ontraport, I use it for my own business and my client's businesses. Every time I think of a feature I wish they had, they come out with in a few months later! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Happy to hear you've gotten the support you need for your and your clients' businesses, Leah! Thanks for sharing your experience. 🥰

Megan S.

Small-Business (50 or fewer emp.)

1/3/2024

"Ontraport is a brilliant platform."

5/5

What do you like best about Ontraport?

I never thought I could learn something tech with this much detail! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Email deliverability. Frustrating that potential paying clients aren't completing or opening order forms. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/9/2024

"I was lost. Royce was patient in guiding me through multiple issues with my membership site."

5/5

What do you like best about Ontraport?

Live chat support, membership site options Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Often things are referred to as easy for the lay business owner. I have found the system confusing at times. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

11/30/2023

"If I had known about Ontraport when I was running my own business..."

4/5

What do you like best about Ontraport?

I am that person who cobbled together several tools to run my own business with precious little integration. If I had understood how comprehensive Ontraport was back then it would have been a game changer for my business. Ontraport is especially well suited for product-led growth businesses. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I currently use Ontraport in the education technology space. Ontraport shines for startups focused on B2C and B2B. The K-12 education vertical is very different so some slight functionality tweaks would be welcome (i.e. to address the nuanced way we need to capture metrics, having the ability to provide an e-quote, invoice based on e-quote, and allows for monthly revenue recognition of a SaaS product). Review collected by and hosted on G2.com.