Ontraport Reviews & Product Details

edited to add: i am fangirling their whole damn support team. they are dreamy.

Ontraport impresses me for two reasons.

First, OP is the first platform that has me believing that an all-in-one platform is a good choice. Over the past year I've looked at a number of CRMs, LMSs, and ESPs, and I didn't like any all-in-one options so I was prepared to stitch together different platforms to get the experience I'm after. But as I've explored OP during the trial period I can see its power for my future business - the business I'm building toward over the next year. I can totally see how putting these systems in place while the business is still smal will be very smart over the longer haul. I can see the way it will save me time. I can see the way I can more easily bring team-members on. It's very exciting.

Second, their customer service is TO DIE FOR. My first call didn't go super well and I shared that feedback -- in the post-support survey and also with the person who recommended OP to me. Next thing I knew the SWAT team had swooped in, and everybody was on deck to make sure I was taken care of. I get extra TLC from a VP, a long call with an account exec, and very attentive support in the chat. They understood my questions, kept me focused on the most crucial things I needed to know to launch my membership, and helped me see what was possible and how to do it with my very short deadline.

The people truly are extraordinary, and are 100% the reason I'm signing on as a new client. Review collected by and hosted on G2.com.

The price -- with a caveat.

I've been exploring membership sites and that's my primary use for OP right now. Given that, I wish it had a better entry price point, since I'm not looking for an all-in-one CRM/ESP/payment platform/course platform etc.

That said, for its full power, I think OP is well-priced. And much to my surprise, the trial period has me thinking about how well OP will serve my future business. So I'm willing to pay more now with the hope that it's the right move longer-term. But it *is* more than I would pay if I were just choosing a membership platform. Review collected by and hosted on G2.com.

I most like the support that Ontraport gives you. As I was building my first Membership site, they really held my hand and took me through it, helping me with my mistakes or queries. I especially like the videos they make that explain everything step by step in my site, so I can copy and learn within my own site. Review collected by and hosted on G2.com.

For the amount of stuff it gives you there is nothing to dislike. It's easy to use. Review collected by and hosted on G2.com.

Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. Highly recommend! Review collected by and hosted on G2.com.

I'm new to this type of system so it took some learning to figure a few things out but it didn't take long. Review collected by and hosted on G2.com.

Ontraport is flexible CRM perfect for communication "On Brand". What sets them apart for me is the support that they offer using their live chat - Simply Superb. Review collected by and hosted on G2.com.

Would be nice if numbers could be dialed from the Android app Review collected by and hosted on G2.com.

Easy to use and efficient CRM! Very user friendly and intuitive. Review collected by and hosted on G2.com.

I don't like how I was automatically billed for increasing my contacts. Review collected by and hosted on G2.com.

I have found the onboarding support to be super helpful, as I'm not a super techy person. Being able to walk through the set up to get a high level overview to correctly set things up to build upon was really helpful and time saving. I really like having all of my systems in one place. My online courses, membership site, sales pages, checkout pages, and email automations are all in ontraport. Pretty much hands off, once it's set up. Review collected by and hosted on G2.com.

The support used to be amazing, but sometimes depending on who you get on the live chat, it's limited in how much they can advise you, especially when your systems get more complicated. Review collected by and hosted on G2.com.

Ontraport is a highly flexible CRM and sales platform and the ease of implementation by way of the support teams onboarding skills was a massive part of my decision to choose this. Sure it's possible to nickel and dime your way through all of the various facets with a selection of alternate products but this is pretty much a one stop shop for all marketing teams of most sizes. It's pricey for small businesses but when your time is at a premium, for me it's a no brainer.

Ontraport offer a support team which in my experience is absolutely second to none. The team are constantly working on feature enhancements and it's virtually unheard of to have senior management not only hanging out in a user group but actively responding to questions and queries. Review collected by and hosted on G2.com.

It's a really highly customizable platform but the downside is that it can be difficult to find the specific item you're looking for. This has been offset somewhat by the huge Ontraport University function which has videos and guides for most things and also the top-notch live chat and support team. Review collected by and hosted on G2.com.

The immediate customer support available is of very high level. All of my questions and queries when I run into problems are solved in an efficient and professional manner. The flexibility when creating automations is also great. I would recommend Ontraport to others as I found the customer service, features, and ease of use great. I use the system every day and love it. Review collected by and hosted on G2.com.

Having customers only being able to opt-in to SMS comms by filling out an Ontraport form is difficult as many of our event registrations come from Facebook lead forms and therefore when ending up in our database are not opted in to receive text messages. Review collected by and hosted on G2.com.

I LOVE the customer support at Ontraport. In a world where other companies are impossible to get in touch with, and impossible to get customer support, I HIGHLY recommend Ontraport. Their customer support is outstanding, and the platform is solid, and works as it is intended to about 99% of the time. When it doesn't work exactly as I'd like it to- then well, I contact customer support, and they do a consistently phenomenal job of supporting me, even when I'm pretty sure they'd want to pull their hair out, because I'm always pushing the boundaries of what the service can do. Review collected by and hosted on G2.com.

It is not for the faint of heart, and is not the simplest platform to use. The only thing that the solution does NOT have is a built in shopping cart, and built in contracts. I get around that by using other platforms, or integrating multiple platforms together. Review collected by and hosted on G2.com.

The first thing that comes to mind when I think about Ontraport is their unwavering focus on service. They offer so much and are there to help you find what you need. There are so many features that are all housed in one place that all focus on your CRM needs. What's great about that is that it reduces the likelihood of breakdowns between services. On top of that, they have people and many resources to help you figure out ways to make even better use of their services. It really is incredible. And just to be certain, I'll mention the people again. At every level I have spoken with, I have been completely astonished with the level of focus every employee has had on serving the customer. It even translates into the dialogue you have with the service representatives. There is no sense of judgment for not knowing something. They are just looking for ways to help you succeed. I couldn't be more grateful. Review collected by and hosted on G2.com.

I would have to stretch to find something to say about what I don't like. The only thing that comes to mind is a challenge in finding what services I want to use because there are so many. Review collected by and hosted on G2.com.