Ontraport Reviews & Product Details

I love Ontraport's customer service, especially their chat, which is available often and always gives me what I need. I'm really grateful for how everything is integrated, allowing me to send newsletters, build web pages, lead pages, and shopping carts. Everything interacts with lots of automation. The customer service has great hours, and whenever I get stuck, I can reach out for immediate help that's easy to follow. It's really helpful in keeping my business moving. I've been a grateful user for over thirteen years. Review collected by and hosted on G2.com.

I think building the pages, the web pages, could be a little bit more intuitive. And a little bit more user friendly. Review collected by and hosted on G2.com.

I really value Ontraport’s flexible custom-object data models and visual automation builder. They allow us to map complex lead journeys and set up subscription billing without needing another payment tool. I find that affiliate tracking streamlines our partner campaigns, which is very helpful. The custom-object data models are especially useful for storing unique candidate and partner data alongside regular contacts, letting us track referral agreements and service contract details without maintaining messy external spreadsheets. I appreciate that our automation workflows can pull this custom data to personalize follow-up sequences. Review collected by and hosted on G2.com.

Ontraport comes with a steep learning curve for our junior marketing-ops staff, making onboarding challenging. Bulk contact imports sometimes fail without providing clear error logs, leading to tedious duplicate-contact cleanup. Custom-object reporting is limited, which forces us to export datasets externally for analyzing our leads. Additionally, automation triggers can occasionally misfire on high-volume campaigns. When syncing large contact batches, some custom-object fields drop out, requiring manual cross-checks to ensure compliance. Getting Ontraport up and running involved troubleshooting automation rules and payment workflows, demanding hands-on walkthroughs for junior teammates. Review collected by and hosted on G2.com.

It just works for what I need in my business. The integrations are great, the help library covers every subject I’ve needed, and if I’m still stuck, the support team is extremely helpful as well. Review collected by and hosted on G2.com.

As it's so useful, it can take a while to get used to getting the hang of it all, especially the site builder - and can be a little 'clunky' - but again the help and support available makes it all possible to use, even if you're not a technical person. Review collected by and hosted on G2.com.

I use Ontraport as my CRM to manage my massively growing email list and all of our members for my company, Infinite Leads. I love its dynamic CMS platform that lets us build pages on the fly and change them instantly, which our members adore. It's also the only CRM I know of that has it, and that's pretty cool. The automation sequences are really user-friendly, allowing you to see what's going to happen and put in forks in the process with multiple paths, which is why it's my favorite among automations. Another major plus is that Ontraport covers so many bases all together and does it well. It's amazing that it includes affiliate tracking systems, probably one of the best I've seen. I also really love the integration aspects, especially with webhooks and AI tools like Claude for running reports quickly. The initial setup was a breeze, and I enjoy how it has grown with my business. I also appreciate their support team, who quickly solve any little glitches I run into. Review collected by and hosted on G2.com.

There are a few things around Ontraport that could maybe be a little bit better. As someone who considers myself an ultra high level user, I go well beyond the basics that most people would operate at, and sometimes I run into little glitches, especially in the operation of the system where it may miss a certain element in an automation. However, there are always workarounds and a way to tackle these issues, and the support team is great at solving problems quickly. Review collected by and hosted on G2.com.

Honestly? Their customer service is beyond compare. The staff are beyond friendly, incredibly competent, and an absolute delight. It's the only business I work with where I look forward to calling to get help. Review collected by and hosted on G2.com.

I have made referrals in the past and have mixed messages about how to get compensated for those referrals. So far, no money. It's been disappointing. Review collected by and hosted on G2.com.

I like Ontraport's ability to be an all in one CRM, managing a lot of my business's needs and requirements under one roof. Review collected by and hosted on G2.com.

There are times when (due to its complexity), things can be cumbersome and hard to manage/not very intuitive to follow in terms of a UX. A high degree of knowledge is often required. But ontraport's help desk are great at helping out. Review collected by and hosted on G2.com.

The amount of functionality you get in a single piece of software is impressive. And if you ever think of a feature that’s missing, you can be confident it will show up soon, because the production team is always improving and adding to the product. Overall, it feels like you consistently get more for your buck. Review collected by and hosted on G2.com.

Some missing third-party integrations, but as I say, if is not there today, you know that it will be available in the near future. Review collected by and hosted on G2.com.

Ontraport is constantly developing and improving. It doesn’t feel like a one-and-done piece of software; it keeps evolving as our needs evolve, growing right alongside us as users.

One feature that drew me to Ontraport 6 years ago were the Australian friendly support hours. The support team have helped me out many, many, many times - giving solutions to my problems and offering help when I needed it. Review collected by and hosted on G2.com.

Support hours were recently reduced which cut back the times available in Australian business hours. That's about it - I love everything else. Review collected by and hosted on G2.com.

The level in which you can customise everything and the fact that it contains just about everything I need for CRM, marketing, payments, etc in one membership. Review collected by and hosted on G2.com.

The customisation can make setting some things up slower than other options, but once you template and get a hang of it, the customisation is worth it. Also sometimes the automation and website builders can stop responding and occasionally I have lost unsaved work. Review collected by and hosted on G2.com.

How easy it is to use. They make it so used friendly and relatively simply for people that aren't overly techy! Review collected by and hosted on G2.com.

The pricing. Lots of things come as bolt ons, I've been using the service for a very long time and it would be nice to see new services introduced as part of what I'm currently paying. Review collected by and hosted on G2.com.