Ontraport Reviews & Product Details

Ontraport is a CRM and marketing automation platform designed for small and mid-sized businesses that need to manage contacts, automate marketing and sales, process payments, and build web experiences from a single system. Core Value Proposition: Unlike point solutions that require businesses to integrate multiple tools, Ontraport centralizes customer data, marketing automation, sales pipelines, payment processing, and website management in one shared database. This unified architecture allows teams to create connected workflows across every stage of the customer lifecycle without relying on third-party integrations or custom development. Who Should Use Ontraport: Ontraport is built for marketing, sales and operations teams at established businesses that have outgrown entry-level tools but want an alternative to complex, high-cost enterprise platforms. Core Features and Capabilities: Ontraport's CRM and contact management gives teams a single shared customer record with unified contact history, segmentation, lead scoring, and visual sales pipelines. Marketing automation spans email and SMS with behavioral triggers, lead routing, and attribution reporting. Payments and ecommerce tools include order forms, upsells, subscriptions, declined transaction recovery, and a customer billing center. Dynamic CMS provides no-code tools for building websites, landing pages, membership sites, online courses, and customer portals. A shared inbox centralizes customer communications across channels for support and sales teams, while the AI Assistant runs inside automations to segment contacts, personalize messaging, and route communications automatically. Reporting and analytics tools track campaign performance, revenue attribution, and contact-level activity history. Integrations and Access: Ontraport integrates with third-party tools via API and Zapier and supports custom development through an open API. The platform is web-based and includes a mobile app for iOS and Android. Founded in 2006 and headquartered in California, Ontraport serves thousands of businesses across more than 60 countries.

Seller

Ontraport

Discussions

Ontraport Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Used by Zapier and 2 others

Beta

Pricing

Pricing provided by Ontraport.

Plus

Starting at $83.00

Per Month

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Ontraport Integrations

(36)

Verified by Ontraport

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Ontraport Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Ontraport, and what problem is it built to solve?

Ontraport is a CRM platform designed to bring customer data and core business functions together in one place. It aims to reduce the complexity and cost of piecing together separate tools while making the system manageable for teams without specialized technical expertise.

What languages does Ontraport support?

Ontraport supports 2 languages: English and Spanish.

What company sizes and industries is Ontraport the best fit for?

Ontraport is most strongly represented among smaller businesses, with users across several service-oriented industries. The clearest clusters are:

Company size: Small businesses with 50 or fewer employees.
Industries: Professional training and coaching, health and wellness, marketing and advertising, consulting, and education.

How long does it take to implement Ontraport across a team?

Implementation ranges from a quick start to a more involved rollout, with under a month the most common reported timeframe. Some teams take longer, especially when their setup involves more planning or configuration.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also reported
3–6 months	Less common
6–12 months	Occasional

What customer support options does Ontraport provide, and how do users find the overall support experience?

Ontraport provides support through chat, phone, and email, along with self-serve resources such as its knowledge base. The support experience is often described as responsive, patient, and knowledgeable, with users appreciating practical guidance when they get stuck; some find the help less consistent with more complex or specialized issues.

What is the experience like for teams switching to Ontraport from another tool?

Switching to Ontraport is often about consolidating disconnected tools or gaining more flexibility in CRM and marketing automation. The products mentioned span email and CRM platforms such as Mailchimp, Keap, and ActiveCampaign, as well as course, membership, and funnel tools such as Kajabi, Teachable, and ClickFunnels. Users describe moving to a more connected setup for lead management, campaigns, and follow-up, while noting that learning Ontraport’s structure can take time.

What tools and platforms does Ontraport integrate with, and how do these integrations help users get more value from the product?

Ontraport offers 36 integrations. Users mention connections across website and automation tools, social platforms, and payments:

Websites and workflow automation: WordPress and Zapier.
Social and audience tools: Facebook.
Payments: Stripe and PayPal.
Membership and learning tools: AccessAlly and Bucket.io.

These connections help keep lead capture, customer records, payment activity, and follow-up workflows linked, reducing the need to move information between separate systems.

What features or capabilities could make Ontraport even more useful?

Ontraport could be more useful with stronger reporting and a smoother experience for building and managing campaigns. Users also point to opportunities to improve integrations and make some core editing tasks more flexible.

Expand reporting with more flexible filters and clearer ways to combine campaign, contact, and sales data.
Improve the email, form, and page editors with more intuitive controls and useful templates.
Make integrations broader and easier to set up and maintain.
Simplify navigation and automation setup so complex workflows are easier to build, test, and manage.

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Allison G.

Small-Business (50 or fewer emp.)

7/31/2023

"Best Platform"

5/5

What do you like best about Ontraport?

Customer Service and constant new features Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

No direct connection to social platforms messaging Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Thanks for the five stars and for sharing your feedback Allison. :)

Jen C.

Small-Business (50 or fewer emp.)

4/22/2023

"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"

5/5

What do you like best about Ontraport?

The face that some is always available to help via chat and the how-to videos dropped are always appreciated! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. I love everything else! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Happy to hear you've had a great experience with our support team, Jen!

Luke T.

Founder

Small-Business (50 or fewer emp.)

Originally submitted 12/5/2022

"Powerhouse software, excellent support and community around it."

4.5/5

What do you like best about Ontraport?

The chat support is outstanding. The software itself does so many things well, it's pretty wild. It's helped me start and grow my business, and allowing me to build the infrastructure for scaling. It's amazing ! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The automation maps can be confusing at first. There's such a massive blank canvass, it can be challenging to know where to start. I had to look off the site for some creative examples to get some inspiration (3rd party developer/education). Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Glad you've had a great experience with our team, Luke! Thanks for sharing.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

7/28/2023

"Stellar Tech Support provided by Royce Lyman, Graham Evirs and Doug Smith"

4.5/5

What do you like best about Ontraport?

Having a way of tracking and documenting patients. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Having periodic inability to log into our account. This creates a considerable amount of anxiety and frustration as well as being a waste of my time. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for taking the time to share your experience with the community!

Annie F.

Owner

Small-Business (50 or fewer emp.)

9/28/2022

"This vibrant platform manifests the growing edge of what's human online"

5/5

What do you like best about Ontraport?

The interface feels free. It's not afraid of simplicity; it lets you move and grow. So different from the clogged, cramped constraints of other platforms (I've tried them all, and when I couldn't afford Ontraport I went elsewhere for a decade, then came home to OP as soon as I could and it's like I never left). OP feels like a constant breath of fresh air. There's an of creativity and common sense. And the customer service is vibrant, authentic, and joyful--these are real people! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Well, it costs a bunch but it sure feels worth it....trying to think of some downsides..i was going to say dragging and dropping would be good--but really the block editors are working very nicely. No problems so far! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

This review is making our heart sings. 😍 We're happy to have you back, Annie!

Yasmeen K.

Small-Business (50 or fewer emp.)

3/14/2023

"Powerful CRM, steep learning curve but world class customer service to assist every step."

5/5

What do you like best about Ontraport?

Ontraport is an incredible tool for capturing leads and turning them into clients. Their system templates are powerful. I haven't seen anything like them elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is a learning curve, as there is for any powerful tool. However their customer service is unbelievably good. I can't believe how much I've learned from them in the last month alone. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

We're thrilled to hear that Ontraport has helped simplify your business. And you're correct, we are constantly working on updates/feature releases so keep an eye out. :) Thanks for taking the time to share your experience. Yasmeen!

Janice D.

Freelance Web Developer

Small-Business (50 or fewer emp.)

12/1/2022

"The Ontraport Support team is one of a kind!! They are all great!"

5/5

What do you like best about Ontraport?

I loved their support team best! I'm a beginner on OP, and have been using it for almost 5 to 6 months now. During that period, the OP team guys have been very helpful. I've been through a lot of platforms and OP is unique! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I haven't experienced anything that I don't like on OP features at the moment. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

It's a lot, but one thing that we discovered when I attended the Ontraport training last October is utilizing the "system" features where you can organize all your system assets. Since our company started, we were scattered, and that helps a lot to organize and we can focus on each course's content without having a hard time finding things. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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We're happy to hear you've felt supported while getting up and running, Janice. Can't wait to see everything you accomplish with the app!

Pacific Sky Power R&D T.

Project Manager at Pacific Sky Power

Small-Business (50 or fewer emp.)

9/21/2022

"Amazing Top-Rated Marketing Support TWO THUNBS UP!!"

5/5

What do you like best about Ontraport?

I've had a great experience working with everyone at Ontraport. This is a great company that cares about helping all types of businesses on their journey to massive success! Our company Pacific Sky Power is a grassroots organization seeking to change the game for clean sustainable energy for all. Over the last 10 years, we've fallen behind with our marketing, and working with the exceptionally talented team at Ontraport has been an absolute pleasure. Their tech support is incredibly helpful in getting you set up fast! I'm looking forward to learning all the latest marketing strategies and succeeding with all of our business goals. Many thanks to everyone at Ontraport! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I have yet to experience a downside to working with Ontraport. Again, many thanks to everyone at Ontraport! 24-hour top-rated tech support would be helpful to business developers working through the night. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I'm truly thankful for the kindness and help from everyone at Ontraport. The rapid development of enticing high-converting landing pages with top-rated tech support to help whenever you have a question has been a game changer for us. I look forward to learning about the many different marketing tools the Ontraport platform has to offer. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

We need more organizations like yours so we're very happy to hear you've found success with the app. This review made our entire week so thanks for sharing. 😍

Stacy R.

CMO

Small-Business (50 or fewer emp.)

12/13/2022

"Support team continues to go above and beyond!"

5/5

What do you like best about Ontraport?

The desire of the support agents to go above and beyond to help find solutions is way above industry standard. Sometimes there is not an elegant solution, and the support team is GREAT at finding a workaround when one exists. Eli Seale continues to impress! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sometimes OP is too sophisticated for its own good and simple or basic features seem to be missing or still on the roadmap. One example is a calendar booking feature or the ability to use the 'Contact Owner' as a 'Send From' email. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Thanks for sharing your feedback, Stacy. We definitely have a calendar feature in the works so keep an eye out!

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

11/28/2022

"Great CRM for Leads, Conversions, and Maintaining Epic Customer Relationships"

5/5

What do you like best about Ontraport?

I love being able to manage my leads and clients on a personal level. With the flexibility Ontraport provides such as tagging, automations, rules, triggers, and if/and statements, they feel I am talking directly to them instead of just another name on my email list. Nothing is worse to me than when I buy someone's product and they keep emailing me like I am a prospect. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There have been a few automations that I feel should be really simple to do, but the ability to do them just isn't there. This requires more manual touchpoints than I would like. However, at least there are some workarounds to get the job done... at the end of the day, that is the most important thing. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

Ontraport solves the problem of bringing a lead into my system, nurturing them, and then moving them into a conversion and treating them as a client once they get there. Automated flows make it easy for me to keep in touch and make sure balls are not dropped, and the ability to tag, group contacts, and send campaigns are all part of what helps me be a successful small business owner. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

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Very happy to hear Ontraport has helped you maintain personalized client relationships and automate your lead nurturing! Thanks for leaving your feedback!