--- title: OneDesk Reviews meta\_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 33 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # OneDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OneDesk but has limited features. Are you part of the OneDesk team? [Upgrade your plan](https://my.g2.com/onedesk-onedesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. * * * Seller [OneDesk](https://www.g2.com/sellers/onedesk) Discussions [OneDesk Community](https://www.g2.com/products/onedesk-onedesk/discuss) Languages Supported English Solution Type All-in-One Overview by Derek Gold Show More ## Pricing Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/onedesk-onedesk/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Hiralis M P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiralis M P.") HP Hiralis M P. Veterinario Medical Devices Small-Business (50 or fewer emp.) 6/4/2019 "Great experience on project management software" 4.5/5 What do you like best about OneDesk? The way of thinking about anything can have its own projects, can be small ones, but still projects; and I have all the information about the staff, equipment and hourly time pay down, so it's easy to propose a project, knowing ahead the selected staff for the task, the cost of the hours dedicated to the project and the estimated time to have the project completed, it's very helpful. Review collected by and hosted on G2.com. What do you dislike about OneDesk? I really don't have any comments to the project management software, because is very complete and have all the information required to deliver any project I need to create, the best practices for my vet shop. Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: If you need to control a project or several projects and you're not familiar with some software that need a previous knowledge of it, Onedesk is really your best option, is user friendly, intuitive and easy to set up any project in to the your company, even if it is small or big. It worked for us because we can have all the expenses of any project we want to implement, and have the cost of it and the profits. The benefits are arriving just with the implementation process. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? With Onedesk Project Management I can describe a hole project, select the staff available, propose activities and time for execution and determine the cost of a whole project. I think the software annalist really focus on the user. The benefits is having the whole vetshop prepared to any situation and I really can know how it could come out just using Onedesk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Monal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monal A.") MA Monal A. Project Manager Financial Services Enterprise (\> 1000 emp.) 1/18/2018 "Best Project Management Tool" 4.5/5 What do you like best about OneDesk? The tool helps making project manager job very easy. You can track team activities , Deliverables and time tracking easily Review collected by and hosted on G2.com. What do you dislike about OneDesk? The tool Doesnt have very good excel base effort tracking but overall good tool Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Tracking Big projects are very easy time efficient tool easy to track delivery and Deliverables Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Erin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin R.") ER Erin R. Social Media and Events Coordinator Small-Business (50 or fewer emp.) 8/4/2016 "Management Made Easy" 4.5/5 What do you like best about OneDesk? Engaging with our customers and taking immediate action. We can see what's being said about us and make changes, provide new thing, etc. We also like the project management aspect. We can easily manage and delegate products and projects to our team. Review collected by and hosted on G2.com. What do you dislike about OneDesk? The cost of $30 per user per month is a little too costly for smaller businesses. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? OneDesk solves the problem of product management and customer support. It puts both of the functions together and therefore kills two birds with one stone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about OneDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OneDesk ](https://www.g2.com/products/onedesk-onedesk/discussions/new) GU Guest User What is OneDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-onedesk-used-for) [ View all Discussions ](https://www.g2.com/products/onedesk-onedesk/discuss) ## Pricing Options Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ##### ##### OneDesk Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Automated Response Communication Channels Customer Portal Email to Case Tasks Creation & Assignment Due Dates Task Prioritization Projects Templates Time & Expense [ View More Features ](https://www.g2.com/products/onedesk-onedesk/features) ##### Categories on G2 [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Google Workspace Project Management](https://www.g2.com/categories/google-workspace-project-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best tool for recording webinars and tutorials?](https://www.g2.com/discussions/what-is-the-best-tool-for-recording-webinars-and-tutorials)[Which solution supports multi-language website creation?](https://www.g2.com/discussions/which-solution-supports-multi-language-website-creation)[What is the typical setup time for a secure data room?](https://www.g2.com/discussions/what-is-the-typical-setup-time-for-a-secure-data-room) [Best pricing software for small tech business](https://www.g2.com/discussions/best-pricing-software-for-small-tech-business)[Best employee leave management system for HR departments](https://www.g2.com/discussions/best-employee-leave-management-system-for-hr-departments)[Pros and Cons Details](https://www.g2.com/products/onedesk-onedesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)