--- title: OneDesk Reviews meta_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 34 scale: '5' date_modified: '2026-11-02' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management ---

OneDesk Reviews & Product Details

Profile Status

This profile is currently managed by OneDesk but has limited features.

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Pricing

Pricing provided by OneDesk.

Per User (Yearly)

$9
/user/month

Per User (Monthly)

$11
/user/month

User Insights

Average based on 34 real user reviews.

Perceived Cost

$$$$$

OneDesk Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is OneDesk, and what problem is it built to solve?

OneDesk combines project management and customer support in a single platform, bringing together the work of managing projects, tasks, and customer service interactions. It is built to help teams coordinate those workflows from one place.

What languages does OneDesk support?

OneDesk supports 1 language: English.

What company sizes and industries is OneDesk the best fit for?

Positive experiences span smaller businesses as well as mid-market and enterprise teams, with technology-related industries especially represented. The segments that appear most often include:
  • Small businesses: Teams with 50 or fewer employees form the clearest size segment.
  • Mid-market: Organizations with 51–1,000 employees are also represented.
  • Enterprise: Teams with more than 1,000 employees use OneDesk as well.
  • Technology: Information technology and services and computer software are the most visible industry areas.
  • Other industries: Construction, education, and marketing and advertising also appear.

OneDesk Reviews (34)

Reviews

OneDesk Reviews (34)

4.2
34 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Helpdesk app"
5/5
What do you like best about OneDesk?

powerful helpdesk and project management software in a single application Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

As of now no dislike as the app is powerful helpdesk Review collected by and hosted on G2.com.

Hiralis M P.
HP
Hiralis M P.
Veterinario
Medical Devices
Small-Business (50 or fewer emp.)
"Great experience on project management software"
4.5/5
What do you like best about OneDesk?

The way of thinking about anything can have its own projects, can be small ones, but still projects; and I have all the information about the staff, equipment and hourly time pay down, so it's easy to propose a project, knowing ahead the selected staff for the task, the cost of the hours dedicated to the project and the estimated time to have the project completed, it's very helpful. Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

I really don't have any comments to the project management software, because is very complete and have all the information required to deliver any project I need to create, the best practices for my vet shop. Review collected by and hosted on G2.com.

Monal A.
MA
Monal A.
Project Manager
Financial Services
Enterprise (> 1000 emp.)
"Best Project Management Tool"
4.5/5
What do you like best about OneDesk?

The tool helps making project manager job very easy. You can track team activities , Deliverables and time tracking easily Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

The tool Doesnt have very good excel base effort tracking but overall good tool Review collected by and hosted on G2.com.

Erin R.
ER
Erin R.
Social Media and Events Coordinator
Small-Business (50 or fewer emp.)
"Management Made Easy"
4.5/5
What do you like best about OneDesk?

Engaging with our customers and taking immediate action. We can see what's being said about us and make changes, provide new thing, etc. We also like the project management aspect. We can easily manage and delegate products and projects to our team. Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

The cost of $30 per user per month is a little too costly for smaller businesses. Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by OneDesk.

Per User (Yearly)

$9
/user/month

Per User (Monthly)

$11
/user/month
OneDesk Features
Ticket Creation User Experience
Ticket Response User Experience
Automated Response
Customer Portal
Email to Case
Creation & Assignment
Due Dates
Task Prioritization
Templates
Time & Expense