--- title: OneDesk Reviews meta\_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 33 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # OneDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OneDesk but has limited features. Are you part of the OneDesk team? [Upgrade your plan](https://my.g2.com/onedesk-onedesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. * * * Seller [OneDesk](https://www.g2.com/sellers/onedesk) Discussions [OneDesk Community](https://www.g2.com/products/onedesk-onedesk/discuss) Languages Supported English Solution Type All-in-One Overview by Derek Gold Show More ## Pricing Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/onedesk-onedesk/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![OM PRAKASH M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OM PRAKASH M.") OM OM PRAKASH M. Web Content Writer Small-Business (50 or fewer emp.) 1/31/2022 "OneDesk reviews" 5/5 What do you like best about OneDesk? Its interface is very simple and easy to use. It provides all necessary tools on one place that need to have on single place. Review collected by and hosted on G2.com. What do you dislike about OneDesk? There is nothing to dislike. It has all the functionality to have a project management application. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? In this application, I have solved a problem that has an important role in project management software. It provided one platform where we can do every work that is needed in project management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 2/21/2022 "Best Project management tool" 4/5 What do you like best about OneDesk? Best thing about one desk project management tool is that it integrates all features into a single platform no need to buy each product seperately for your day to day project management tasks. Review collected by and hosted on G2.com. What do you dislike about OneDesk? i think its a single place where you can track your all issues and it is equally easy to access whether you use as corporate customer or you are doing some sort of freelancing work Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Mostly issues tracking, day to day project management tasks and c=most importantly collaboration with customers is really easy though Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") UP Verified User in Program Development Mid-Market (51-1000 emp.) 2/24/2022 "Coordination Master" 4.5/5 What do you like best about OneDesk? It's the best tool in the market right now which is free to signup and provides peace of mind in terms of client and data mangement. Review collected by and hosted on G2.com. What do you dislike about OneDesk? I used this tool in one project with clients' requirements so I find it really useful still I will check this tool in my free available time. up till now, i like this product as a whole Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? In that particular project, we use this tool as a client management like service request management and service level agreements management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Fabian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian S.") FS Fabian S. Call Center Manager Mid-Market (51-1000 emp.) 12/14/2021 "OneDesk puts all the tools you need in one." 5/5 What do you like best about OneDesk? He helped me solve the flow of tickets created, assisting each one effectively and fast. Review collected by and hosted on G2.com. What do you dislike about OneDesk? It took me a little longer than expected to get used to the tool, but that's not a deal-breaker. Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: The fear of changing procedures is real. Feel free to make the change. Satisfaction comes with the results. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? The time between ticket creation and response time has been reduced. The process is streamlined, and a solution is given faster than before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harshkumar J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshkumar J.") HJ Harshkumar J. Quality Engineer Small-Business (50 or fewer emp.) 6/29/2021 "Onedesk all in one" 4.5/5 What do you like best about OneDesk? ONEDESK integrates with multiple softwares which works at it's best form. We can get some precise solutions related to project management. It can be used by every user weather hhe/she is freelancer or Organisation. Review collected by and hosted on G2.com. What do you dislike about OneDesk? I have no dislike untill it charge $9.00/-. Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: Better one for project management, sales, bussiness made easy as it makes forecasting project staffing and project needs quick amd easy. Support workflow that involve tickets, task and management. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? As it help in translating customer requirement into actionable data, so that can be analyed easily. So that's problem we solved without effort. As it saves history too, it help to defragment requirements and intrests easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/13/2021 "All in one task & ticket management for small/medium sized teams" 4.5/5 What do you like best about OneDesk? I like that OneDesk combines a few applications in one place so you can streamline the programs your employees and clients are using to manage requests and the workflow of tasks. Upside, it saves time and potential problems later in the workflow. It is also cost-efficient for a small or medium-sized team. Review collected by and hosted on G2.com. What do you dislike about OneDesk? There is a learning curve, as with any new software, so it can be challenging to get participation and usage, but the UI and features within the tool are easy to set up, intuitive and straightforward. Once everything is set up and coworkers are familiar with the interface, it works great. Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: If you are a small/medium-sized team and struggle to seamlessly go from planning a project timeline to task delineation and execution or looking to combine your current task and ticketing systems, you should at least explore OneDesk's free trial. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Previously we were using three tools for planning projects, project management/task workflows and an IT help desk/ticketing system. Having those all managed in OneDesk now is very helpful because it reduces miscommunication and increases accuracy. Review collected by and hosted on G2.com. Show More 7/15/2021 Validated ReviewerIncentivizedSource: G2 invite ![Alok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alok S.") AS Alok S. Assistant System Engineer Enterprise (\> 1000 emp.) 7/7/2021 "Powerful Tool for customer success" 5/5 What do you like best about OneDesk? I like the customisation available as per our need , and it is widely used for resolving issues in IT help desk.It is one place for tracking all issues and project management services. Review collected by and hosted on G2.com. What do you dislike about OneDesk? Some of the features are not very user friendly so I would like to know more detailed document type of thing for that. Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: I would recommend to every organisation use this software and enjoy. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? We are using one desk for resolving tickets as a it help desk tool so it is giving better results than any other tool and it is very much appreciated by all its users. I have been working on it from 2 years and never had any major problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aaliya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaliya V.") AV Aaliya V. Content Developer Small-Business (50 or fewer emp.) 7/10/2021 "The One and Only Best Management Tool for you" 5/5 What do you like best about OneDesk? I have been associated with NeuHerbs, a seller of health products since a long time. My seniors use oneDesk to manage customer data, emails and even do live chats. Since our company relies on customer feedback, web-forms and ticket portal is much needed. OneDesk provides all of that. Review collected by and hosted on G2.com. What do you dislike about OneDesk? So far we like it. Nothing is imperfect and even perfect. It's all about the ease of use and making work faster. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Mostly to deal with customer complaints management. It's super easy and comfortable to use and my colleagues like it. Since almost everything is available at this platform, it makes a great work management tool Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deepika T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika T.") DT Deepika T. Data Engineer Small-Business (50 or fewer emp.) 8/10/2021 "OneDesk all in one" 5/5 What do you like best about OneDesk? One Desk integrates with multiple software and works its best. Anyone can use whether an organization or a freelancer. It is one place for tracking issues and project management services. Review collected by and hosted on G2.com. What do you dislike about OneDesk? Sometimes the platform becomes too slow because of so many options, so it does not function correctly. UI could be better as compared to other tools. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? In OneDesk, it is easy to share tasks among the team. We use OneDesk to manage data, emails and do live chats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lokesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh M.") LM Lokesh M. Sr. Solution Architect Small-Business (50 or fewer emp.) 6/21/2021 "One desk project management" 3.5/5 What do you like best about OneDesk? In One desk it is easy to share tasks among the team Review collected by and hosted on G2.com. What do you dislike about OneDesk? ease of use is the one I must say need to improve Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: if you are having a support portal or help desk, I must say One desk os good option to go for Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? crate the task & sharing it with team & getting their responses Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about OneDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OneDesk ](https://www.g2.com/products/onedesk-onedesk/discussions/new) GU Guest User What is OneDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-onedesk-used-for) [ View all Discussions ](https://www.g2.com/products/onedesk-onedesk/discuss) ## Pricing Options Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ##### ##### OneDesk Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Automated Response Communication Channels Customer Portal Email to Case Tasks Creation & Assignment Due Dates Task Prioritization Projects Templates Time & Expense [ View More Features ](https://www.g2.com/products/onedesk-onedesk/features) ##### Categories on G2 [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Google Workspace Project Management](https://www.g2.com/categories/google-workspace-project-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best tool for recording webinars and tutorials?](https://www.g2.com/discussions/what-is-the-best-tool-for-recording-webinars-and-tutorials)[Which solution supports multi-language website creation?](https://www.g2.com/discussions/which-solution-supports-multi-language-website-creation)[What is the typical setup time for a secure data room?](https://www.g2.com/discussions/what-is-the-typical-setup-time-for-a-secure-data-room) [Best pricing software for small tech business](https://www.g2.com/discussions/best-pricing-software-for-small-tech-business)[Best employee leave management system for HR departments](https://www.g2.com/discussions/best-employee-leave-management-system-for-hr-departments)[Pros and Cons Details](https://www.g2.com/products/onedesk-onedesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)