--- title: OneDesk Reviews meta\_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 33 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # OneDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OneDesk but has limited features. Are you part of the OneDesk team? [Upgrade your plan](https://my.g2.com/onedesk-onedesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. * * * Seller [OneDesk](https://www.g2.com/sellers/onedesk) Discussions [OneDesk Community](https://www.g2.com/products/onedesk-onedesk/discuss) Languages Supported English Solution Type All-in-One Overview by Derek Gold Show More ## Pricing Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/onedesk-onedesk/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 7/1/2021 "powerful tool for customer management." 4/5 What do you like best about OneDesk? the ease of use and it is also a very complete tool that has options. it can be easily managed to customers by offering them optimal support. I also really like the modern and intuitive interface Review collected by and hosted on G2.com. What do you dislike about OneDesk? Sometimes the platform becomes too slow and I think it is because it has so many options that it does not allow it to function properly. at the same time it would incorporate more useful options for the client. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? to be able to manage my clients and my projects in a simple and easy way. Since having so many options makes my office work much easier and optimizes my time. Review collected by and hosted on G2.com. Show More 7/13/2021 Validated ReviewerSource: Organic ![Keerthi V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi V.") KV Keerthi V. Lead Infrastructure Engineer Information Technology and Services Enterprise (\> 1000 emp.) 7/7/2021 "Best Helpdesk software till date" 5/5 What do you like best about OneDesk? Live chat feature with Autobot email integration Review collected by and hosted on G2.com. What do you dislike about OneDesk? UI could have been better than the other competitors Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: Yes I will recommend one desk to othes as it eases our way to collaborate with clients and customers. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? We use onedesk as an integration tool for our website. Customers put in their issues in the tool and it helps us to track the problems and resolve it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Sean S. B Enterprise (\> 1000 emp.) 7/1/2021 "Modern Helpdesk system for IT department" 3/5 What do you like best about OneDesk? The ticket portal helps keep track of issues, and helps people know that IT is aware of their issues. Review collected by and hosted on G2.com. What do you dislike about OneDesk? The automated notifications are helpful, but at times can be overwhelming and robotic. Some people don't like them Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: Train employees ahead of time on the software. Don't just roll it out and work through the kinks live Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Providing help desk service to users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 6/29/2021 "It's been a Minute" 2.5/5 What do you like best about OneDesk? It is very easy to access and figure out how to get things set up. I did a little a few years back but that was about it at a prior job. Review collected by and hosted on G2.com. What do you dislike about OneDesk? OneDesk is for a very select group and only applies if you are in a specific position at your work. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Problems that myself and others were solving was how to get everything set up in a straightforward matter. After doing so, it became very easy for everyone else to interpret what was put out there. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/17/2021 "All in one application!" 4.5/5 What do you like best about OneDesk? Everything you need is within this one application for IT help desk to any departments project management tools Review collected by and hosted on G2.com. What do you dislike about OneDesk? It has a pre-set set up so customization isn't the best with the application but the set up is nice regardless. It would be nice to customize more though Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: Great for efficiency and having tools in one place! Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? It combines a lot of applications in one so employees and team members aren't switching from program to program to get work done. It's all in one place and very efficient Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KP kaela p. medical reception Small-Business (50 or fewer emp.) 7/7/2021 "good customer service and program" 4/5 What do you like best about OneDesk? $9.00 per user, per month. cheap for a good product. Review collected by and hosted on G2.com. What do you dislike about OneDesk? They do not have a free version, they offer a free trial but its not the same. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? using the free trial doesn't give you all the benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/31/2021 "OneDesk - Helpful Project Management Tool" 4.5/5 What do you like best about OneDesk? It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase productivity, customizable as per requirement, and most admirably, it is cost-effective. Review collected by and hosted on G2.com. What do you dislike about OneDesk? Not applicable, as it is straightforward to use. Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Project planning and management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 6/17/2021 "Overall good for team collaboration" 3/5 What do you like best about OneDesk? excellent support system I can get all the conversation and feedback to work on my projects Collaborating with my team member is easy Review collected by and hosted on G2.com. What do you dislike about OneDesk? So far I liked the overall app. As this is the first project management software I am using, I have not noticed any lackings yet Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? I am using it to work on our lab project management. To segregate and monitor projects in our lab Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/7/2021 "Ticket Management tool" 4/5 What do you like best about OneDesk? The ease of use and smooth interface of the ticketing tools. Review collected by and hosted on G2.com. What do you dislike about OneDesk? Integrations are a bit complicated and need time to understand Review collected by and hosted on G2.com. Recommendations to others considering OneDesk: Recommended Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Ticketing for any organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/28/2021 "Helpdesk app" 5/5 What do you like best about OneDesk? powerful helpdesk and project management software in a single application Review collected by and hosted on G2.com. What do you dislike about OneDesk? As of now no dislike as the app is powerful helpdesk Review collected by and hosted on G2.com. What problems is OneDesk solving and how is that benefiting you? Help desk support application Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about OneDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OneDesk ](https://www.g2.com/products/onedesk-onedesk/discussions/new) GU Guest User What is OneDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-onedesk-used-for) [ View all Discussions ](https://www.g2.com/products/onedesk-onedesk/discuss) ## Pricing Options Pricing provided by OneDesk. ### Per User (Yearly) $9 /user/month ### Per User (Monthly) $11 /user/month [ View More Pricing Information ](https://www.g2.com/products/onedesk-onedesk/pricing) ##### ##### OneDesk Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Automated Response Communication Channels Customer Portal Email to Case Tasks Creation & Assignment Due Dates Task Prioritization Projects Templates Time & Expense [ View More Features ](https://www.g2.com/products/onedesk-onedesk/features) ##### Categories on G2 [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Project Management](https://www.g2.com/categories/project-management)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Google Workspace Project Management](https://www.g2.com/categories/google-workspace-project-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best tool for recording webinars and tutorials?](https://www.g2.com/discussions/what-is-the-best-tool-for-recording-webinars-and-tutorials)[Which solution supports multi-language website creation?](https://www.g2.com/discussions/which-solution-supports-multi-language-website-creation)[What is the typical setup time for a secure data room?](https://www.g2.com/discussions/what-is-the-typical-setup-time-for-a-secure-data-room) [Best pricing software for small tech business](https://www.g2.com/discussions/best-pricing-software-for-small-tech-business)[Best employee leave management system for HR departments](https://www.g2.com/discussions/best-employee-leave-management-system-for-hr-departments)[Pros and Cons Details](https://www.g2.com/products/onedesk-onedesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)