Last updated: Nov 04, 2026
In One desk it is easy to share tasks among the team Review collected by and hosted on G2.com.
ease of use is the one I must say need to improve Review collected by and hosted on G2.com.
the ease of use and it is also a very complete tool that has options. it can be easily managed to customers by offering them optimal support. I also really like the modern and intuitive interface Review collected by and hosted on G2.com.
Sometimes the platform becomes too slow and I think it is because it has so many options that it does not allow it to function properly. at the same time it would incorporate more useful options for the client. Review collected by and hosted on G2.com.
Live chat feature with Autobot email integration Review collected by and hosted on G2.com.
UI could have been better than the other competitors Review collected by and hosted on G2.com.
The ticket portal helps keep track of issues, and helps people know that IT is aware of their issues. Review collected by and hosted on G2.com.
The automated notifications are helpful, but at times can be overwhelming and robotic. Some people don't like them Review collected by and hosted on G2.com.
It is very easy to access and figure out how to get things set up. I did a little a few years back but that was about it at a prior job. Review collected by and hosted on G2.com.
OneDesk is for a very select group and only applies if you are in a specific position at your work. Review collected by and hosted on G2.com.
Everything you need is within this one application for IT help desk to any departments project management tools Review collected by and hosted on G2.com.
It has a pre-set set up so customization isn't the best with the application but the set up is nice regardless. It would be nice to customize more though Review collected by and hosted on G2.com.
$9.00 per user, per month. cheap for a good product. Review collected by and hosted on G2.com.
They do not have a free version, they offer a free trial but its not the same. Review collected by and hosted on G2.com.
It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase productivity, customizable as per requirement, and most admirably, it is cost-effective. Review collected by and hosted on G2.com.
Not applicable, as it is straightforward to use. Review collected by and hosted on G2.com.
excellent support system
I can get all the conversation and feedback to work on my projects
Collaborating with my team member is easy Review collected by and hosted on G2.com.
So far I liked the overall app. As this is the first project management software I am using, I have not noticed any lackings yet Review collected by and hosted on G2.com.
The ease of use and smooth interface of the ticketing tools. Review collected by and hosted on G2.com.
Integrations are a bit complicated and need time to understand Review collected by and hosted on G2.com.
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Pricing provided by OneDesk.