--- title: OneDesk Reviews meta_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 33 scale: '5' date_modified: '2026-08-07' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # OneDesk Reviews **Vendor:** OneDesk **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 ## About OneDesk OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. ## OneDesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of OneDesk, finding it simple to set up and navigate effectively. (1 reviews) - Users value the **easy integration** of OneDesk, finding it simple to set up and operate effectively. (1 reviews) - Users praise the **easy setup** of OneDesk, allowing for a flexible and intuitive help center experience. (1 reviews) - Users appreciate the **interesting and flexible features** of OneDesk, making setup and operation intuitive. (1 reviews) - Users value the **flexibility** of OneDesk, enabling an intuitive and adaptable workspace for their needs. (1 reviews) - Intuitive (1 reviews) - Notifications (1 reviews) **What users dislike:** - Users experience **inconsistent functionality** with OneDesk, requiring frequent support intervention to resolve stalled systems. (1 reviews) - Users experience **limited functionality** with OneDesk, leading to frequent issues and reliance on support for fixes. (1 reviews) - Users experience **poor customer support** , as the system often requires too much intervention from staff to function properly. (1 reviews) - Users find the **required expertise** for OneDesk's support challenging, needing significant intervention to resolve issues. (1 reviews) - Users face **slow performance** , with the system frequently stalling and requiring excessive support intervention to resolve issues. (1 reviews) - Software Bugs (1 reviews) - Software Glitches (1 reviews) - Software Instability (1 reviews) - System Unreliability (1 reviews) - Technical Issues (1 reviews) ## OneDesk Discussions - [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for) - [Does Onedesk customize as per Organisations needs?](https://www.g2.com/discussions/does-onedesk-customize-as-per-organisations-needs) - 1 upvote - [Can I get notification on new products/services](https://www.g2.com/discussions/can-i-get-notification-on-new-products-services) - 1 upvote - [View OneDesk pricing details and edition comparison](https://www.g2.com/products/onedesk-onedesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A23%3A02+-0500&secure%5Bsession_id%5D=525a2751-3c5a-47e6-a4ec-729a791e66ef&secure%5Btoken%5D=ab1be20d0c68119f3579c5485b37e532790386326a878a9ab892a5c92ed34661&format=llm_user) ## OneDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks - Real-Time Updates **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Project Management** - Multi-step Planning - Cross-system Integration **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies - Project Time Tracking - Bug Tracking - Milestone Tracking - Task Progress Tracking - Activity Tracking - Project Tracking - Status Tracking - Progress Tracking - Agile Methodologies - Sprint Planning - Project Planning - Release Planning - Multiple Projects - Multi-Department/Project - Customizable Templates - Project Templates - Gantt/Timeline View - Percent-Complete Tracking - Reporting/Project Tracking - Goal Setting/Tracking - Time Tracking - Traditional Methodologies - Task Planning - Traditional Methodologies **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Resource Management** - Resource Definiton - Capacity - Scheduling - Task Scheduling - Project Planning/Scheduling **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Project Monitoring** - Baselining / KPIs - Resource Allocation - Activity Dashboard - Activity Dashboard **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - File Transfer **Additional Functionality** - Backlog Management - API - Retrospectives Management - Task Management - Access Controls/Permissions - Supports Scrum - Team Management - Kanban Board - Request Management - Commenting/Notes - Charting - @mentions - Planning Tools - Projections - Collaboration Tools - Calendar Management - Email Management - Project Workflow - Deadline Management - Role-Based Permissions - Alerts/Notifications - Reporting & Statistics - Customizable Fields - AI Copilot - Resource Management - Workflow Management - Template Management - Negative Feedback Management - Data Import/Export - File Management - Assignment Management - Progress Reports - Budget Management - Real-Time Reporting - Real-Time Notifications - Requirements Management - Search/Filter - Issue Management - Document Management - Release Management - For IT Project Management - Product Roadmapping - Change Management - Mobile App - Portfolio Management - Testing/QA Management - Billing & Invoicing - Risk Management - Web-based Deployment - Idea Management - Client Portal - File Sharing - Version Control - Availability Management - Productivity Analysis - Multi-Channel Communication - Forecasting - Key Performance Indicators - Remote Support - Predictive Analytics - Tagging - Feedback Management - User Management - Network Diagram - Project Management - Document Storage - Visualization - Customizable Reports - Time Clock - Reminders - Daily Reports - Configurable Workflow - Roadmapping - Iteration Management - Timeline Management - KPI Monitoring - For Small Businesses - Chat/Messaging - Messaging **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top OneDesk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)