Top 10 Omind Alternatives & Competitors

Top 10 Alternatives to Omind Recently Reviewed By G2 Community

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JustCall
By Saas Labs
4.3/5
(2,367)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Omind, JustCall is:
More expensive
Categories in common with Omind:
Speech Analytics
AI Agents For Business Operations
Conversation Intelligence

Genesys Cloud CX
By Genesys
4.4/5
(1,515)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Omind, Genesys Cloud CX is:
More expensive
Categories in common with Omind:
Speech Analytics
AI Agents For Business Operations
Chatbots

Sprinklr Service
By Sprinklr
4.3/5
(720)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Omind, Sprinklr Service is:
More expensive
Categories in common with Omind:
Speech Analytics
Conversation Intelligence
Chatbots
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Balto
By Balto
4.8/5
(570)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Omind, Balto is:
More expensive
Better at support
Better at meeting requirements
Categories in common with Omind:
Speech Analytics
AI Agents For Business Operations
Conversation Intelligence

Kapture CX
By Kapture CX
4.5/5
(355)
Product Description
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
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Reviewers say compared to Omind, Kapture CX is:
More expensive
Better at support
Categories in common with Omind:
AI Agents For Business Operations
Conversation Intelligence
Chatbots

HubSpot Sales Hub
By HubSpot
4.4/5
(13,484)
Product Description
Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.
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Reviewers say compared to Omind, HubSpot Sales Hub is:
More expensive
Categories in common with Omind:
AI Agents For Business Operations
Conversation Intelligence

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Omind, Zendesk for Customer Service is:
More expensive
Categories in common with Omind:
AI Agents For Business Operations
Chatbots

Birdeye
By Birdeye
4.7/5
(3,872)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Omind, Birdeye is:
Better at support
More expensive
Better at meeting requirements
Categories in common with Omind:
AI Agents For Business Operations
Chatbots

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,761)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Omind, Fin by Intercom is:
More expensive
Categories in common with Omind:
AI Agents For Business Operations
Chatbots

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