Nextiva Reviews & Product Details

We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations.

The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments.

One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience.

Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care.

After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. Review collected by and hosted on G2.com.

During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com.

Nextiva provided the best features and functions for the price. We're a small higher ed institution and we wanted to upgrade our antiquated telephone system. Nextiva's product provided the next generation technology for us with the desk phone and mobile app making our workers mobile and not tied to the handset. The implementation was also very simple and Nextiva's specialists helped us along the way. Review collected by and hosted on G2.com.

A wish list is to have the desk phone and mobile app have the ability to only receive calls during work hours and be silent during off hours. Currently, users would have to log off the app to not receive calls. Review collected by and hosted on G2.com.

The biggest thing I like about Nextiva is the easy-to-use dashboard and call reporting. It gives me good visibility into call activity, missed calls, and overall phone usage without being overly complicated. The system has also been reliable for our day-to-day business needs. Review collected by and hosted on G2.com.

The biggest drawback is that some of the newer features, particularly the AI tools, still feel a little immature and not as polished or intuitive as I would like. I’d also like to see continued improvements to the desktop experience and overall ease of use. Review collected by and hosted on G2.com.

As an IT professional, what I like most about Nextiva is how easy it is to manage and maintain. The admin portal is straightforward, making it simple to add users, update settings, and troubleshoot issues. The call quality has been consistently reliable, and the platform offers the features our organization needs without being overly complicated. It has helped us improve communication while reducing the time spent on administration. Review collected by and hosted on G2.com.

The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com.

We feel that Nextiva is competitively priced and their basic features plan provides all of the features we need. Installation was straightforward, and I also configured a separate VLAN dedicated to VoIP traffic to ensure that voice communications remained isolated from our computer and server traffic.

We have continued to renew our contract with Nextiva because the service has been very reliable, and their support team has been extremely helpful whenever we have needed configuration changes or assistance troubleshooting an issue. Overall, Nextiva has provided a dependable and cost-effective solution for our business communications. Review collected by and hosted on G2.com.

I honestly can’t think of anything I dislike about it. I consider Nextiva a reliable tool that simply works without requiring much attention or maintenance. Review collected by and hosted on G2.com.

What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. Review collected by and hosted on G2.com.

I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. Review collected by and hosted on G2.com.

What I like most about Nextiva is how easy it is to use for both admins and users. We switched about six months ago, and the transition from our previous provider was very smooth. Their team helped us throughout the process, and any time I’ve needed support since then, they’ve been quick and helpful. Overall, it’s been a great upgrade for us. Review collected by and hosted on G2.com.

So far I haven’t really had any major issues with Nextiva. There are a few settings that can take a little time to find at first, but overall the platform has been easy to use and support has always helped when needed. Review collected by and hosted on G2.com.

Unified communications: Voice, video, messaging, and customer interactions are all managed in one place.

Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees.

Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication.

Customer support: Strong customer service is frequently mentioned as a differentiator.

Scalability: It can work for small businesses and grow with larger organizations.

Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows.

Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. Review collected by and hosted on G2.com.

There are no downsides at the moment. The system works perfect! Review collected by and hosted on G2.com.

What I like most is how easy it is to use. I’ve been using Nextiva for more than a year, and it’s been very simple to navigate, look up contacts, and handle the basics without any hassle. Overall, I really love it. Review collected by and hosted on G2.com.

To be frank, based on my usage so far, I haven’t run into any issues. This is great. Review collected by and hosted on G2.com.

The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. Review collected by and hosted on G2.com.

The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. Review collected by and hosted on G2.com.