--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3584 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3584 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,584 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** of Nextiva, ensuring smooth setup and prompt assistance whenever needed. (135 reviews) - Users highlight the **ease of use** of Nextiva, praising its straightforward onboarding and responsive customer support. (128 reviews) - Users highlight Nextiva's **exceptional customer service** , making onboarding and support seamless and user-friendly. (111 reviews) - Users value the **easy setup** of Nextiva, appreciating quick implementation and excellent customer support throughout the process. (94 reviews) - Users commend the **reliability** of Nextiva, ensuring smooth communication and quick customer support at all times. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find **difficult configuration** of Nextiva challenging, impacting overall usability and initial setup experience. (27 reviews) - Users find the **complexity of the setup** challenging, especially for first-time users and third-party integrations. (25 reviews) - Users face **number issues** with Nextiva, including delays in displaying customer numbers and automatic call declines. (22 reviews) - Users find the **complex processes** of Nextiva challenging, especially during setup and managing larger teams. (20 reviews) - Users find the **difficult setup** of Nextiva challenging and clunky, complicating their overall experience. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Effortless to Use with Excellent Support and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Shiju S. | Escalation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Nextiva?** It is very easy to use, and implementing it for each agent is straightforward. The customer support is excellent, and I use it daily. It offers good features for connecting with customers, and its integration makes it simple to generate reports. **What do you dislike about Nextiva?** Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. **What problems is Nextiva solving and how is that benefiting you?** This tool is easy to use in any call center, making it simple to connect with customers from abroad. ### 2. Effortless Phone System Management, Minor Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Gabe H. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really appreciate the ease of use and the admin interface of Nextiva. Having used other competitors like Fonality and RingCentral, I prefer Nextiva for managing our phone system. **What do you dislike about Nextiva?** It can be hard to make changes to call queues. I'd like it to be simpler from an admin perspective. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps manage a large number of user phones in our office. ### 3. Amazing Customer Support and Reliable Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sally F. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** The customer support I received was amazing. We have not had any issues with the phone service, if we did, it was fixed in a timely manner. **What do you dislike about Nextiva?** The app isnt the best, it gets some getting used to but works fine **What problems is Nextiva solving and how is that benefiting you?** I personally have not had to get any problems fixed. ### 4. Seamless Setup, Outstanding Support for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. **Reviewed Date:** October 09, 2025 **What do you like best about Nextiva?** I appreciate how straightforward the initial setup with Nextiva was, thanks to the amazing support from Denya, who was extremely knowledgeable. I love that Nextiva relieves me from using other dialers as I can access it seamlessly across different devices like my cell phone, desktop, and MacBook. The multiple lines and call flow setups are essential for my outbound cold calling, and I am excited to utilize more features soon. The attentive and helpful support from project managers and the sales team member Christian is fantastic, ensuring a great experience even for a small business like mine. My positive experience with Nextiva leads me to rate it a perfect 10 out of 10 for recommendation. **What do you dislike about Nextiva?** Nothing at the moment as I am a new user **What problems is Nextiva solving and how is that benefiting you?** Nextiva centralizes communication by integrating with multiple devices, relieving me from using other dialers. It is easily accessible through my cell phone, desktop, and MacBook, which simplifies my sales activities and cold calling. ### 5. Unparallel Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Win W. | Laundromat Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** As implied in the title, Nextiva's customer service is simply amazing and actually won me over from other companies I was looking at. This covers both the initial sales person, onboarding person, and technical support. Of course, when you first start any new technological device, you're going to have a number of questions. The technical support was easy to connect to without going through numerous hurdles. They help ensure the bottom line issue is resolved. Finally, the salespeople aren't pushy but more so informative. **What do you dislike about Nextiva?** That it took me some digging to find out Nextiva. Nextiva website is nice, but others are simply more catchy, but that's all they are. Just asethics. **What problems is Nextiva solving and how is that benefiting you?** The menu options that a caller must initially press to connect with the correct personnel. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for the kind words! We're thrilled to hear you've been in good hands from sales to onboarding, and technical support. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 6. Efficient, User-Friendly Platform with Timely Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanette H. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Nextiva?** I find Nextiva to be a very efficient platform. I appreciate the timely responses I get, and I like their all-inclusive packages. The initial setup was super easy. **What do you dislike about Nextiva?** na **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides timely responses and is a very efficient platform that helps with customer reviews. ### 7. Full Nextiva implementation - Call Centers and Unity Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | Corporate Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Nextiva?** User/Admin documentation is easy to access and detailed in instructions. **What do you dislike about Nextiva?** Difficult for general staff (non-admins) to contact support directly for technical help with phones. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to utilize call centers/Unity to direct incoming calls to specfic staff as needed **Official Response from Alexandra Lueck:** > Hi Mike, We are happy to provide you with a CX solution you can count on. Thank you for taking the time to share your experience. Please reach out to me directly at reviews@nextiva.com if you need help getting in touch with our support team. - Payton from Nextiva ### 8. Solid Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Nextiva?** I like that Nextiva keeps all communication, including calls and messaging, together without needing to pay for another system. It helps keep everything organized and makes it easier to stay connected with clients. **What do you dislike about Nextiva?** Using Nextiva can feel complicated, with setup challenges, occasional glitches, and slow support. Also, it gets super slow when I have 2 callers on hold. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business communication, keeping phone calls, voicemails, and team messaging organized in one place, which simplifies staying connected with clients. ### 9. Reliable VOIP Service, Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** I like Nextiva's reliability; it rarely goes down, and that's been the best part so far. It helps us achieve quick and reliable VOIP calling rather than relying on old PSTN lines. The initial setup was fairly easy, which was great. **What do you dislike about Nextiva?** Nothing I could think of. Everything's great. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us achieve quick and reliable VOIP calling instead of old PSTN lines, and it's very reliable as it rarely goes down. ### 10. Seamless Mobility with a Glitchy App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shane S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Nextiva?** I appreciate the ability to manage my desktop from my cellular phone, as it keeps me productive away from my desk. Having our business phone accessible at our desk and also mobile is seamless and convenient. **What do you dislike about Nextiva?** Sometimes the app can be extremely glitchy. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to have our business phone at our desk and also mobile seamlessly, keeping me productive away from my desk. ### 11. Effortless Communication, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Commercial Insurance Broker **Reviewed Date:** January 12, 2026 **What do you like best about Nextiva?** I like how Nextiva has streamlined text and phone calls for my business insurance agency. It provides a great connection and has helped us break barriers in communication that were causing us to lose business. These features have allowed us to close more new business. Also, the initial setup was incredibly easy, almost plug and play, requiring almost no work on my end. **What do you dislike about Nextiva?** I have not had any issues at all so far **What problems is Nextiva solving and how is that benefiting you?** Nextiva breaks communication barriers, preventing business loss. It streamlines text and phone calls, and provides a great connection, enabling us to close more new business. ### 12. Solid communication tool with a few areas to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Dexter F. | Business Support - Marketing, Distribution and ORM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I like how easy it is to get started on Nextiva without needing a lot of training. The interface feels clean and straightforward, and the call quality has been reliable. It’s helpful that everything from messaging to calls is in one place, which saves time instead of switching between different platforms. The customer support team is also responsive when you run into questions. **What do you dislike about Nextiva?** While the platform works well overall, it can sometimes feel a bit overwhelming with the number of features. Some advanced settings aren’t as intuitive as the basics, so it takes a little trial and error to figure them out. I’ve also noticed that it could be faster when switching between certain functions. Not deal-breaking issues, but definitely areas for improvement. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps streamline communication by keeping calls and messages in one platform. It saves time compared to switching between different tools and makes it easier to stay connected with clients and team members. The reliability of call quality has been helpful for day-to-day work, and having customer support available when needed is an added benefit. **Official Response from Katherine Skorny:** > Hey Dexter, Thank you for taking the time to share you experience and we appreciate the feedback! If you'd like to send me an email to katherine@nextiva.com with your account number, I would love to connect and learn more. - Katherine from Nextiva ### 13. Easy to Use Across Phone and Computer—Smooth Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Universal Banker, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** It’s easy to use, and it’s available on both my phone and my computer. **What do you dislike about Nextiva?** I don’t have any dislikes. Everything runs smoothly, and I haven’t run into any issues so far. **What problems is Nextiva solving and how is that benefiting you?** They provide a great service, and I have no complaints. ### 14. A Well Seasoned All Around Phone System! **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Nextiva?** We’ve been using Nextiva for our business communications, and it’s been reliable, easy to manage, and great for keeping our team connected. The VoIP features and call center tools work smoothly, and having everything in one UCaaS platform makes it much easier to run daily operations. Definitely a solid choice for VoIP Providers, Contact Center Software, UCaaS Platforms, and Call Center Infrastructure. **What do you dislike about Nextiva?** Nothing really comes to my mind, they're great! **What problems is Nextiva solving and how is that benefiting you?** Solves the challenge of managing multiple communication tools by combining voip, contact center, and team collaboration features in one platform. This really saves us time, reduces miscommunication, and ensures our team stays connected no matter where we are. It’s made our operations smoother, improved customer interactions, and allowed us to scale our communication without added complexity. **Official Response from Katherine Skorny:** > Hey Pedro, Thank you so much for your kind words! We're so happy to hear you have been having a good experience. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 15. Small Business, Small needs at an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Principal Broker/Owner Park Hill Realty Group, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Nextiva?** The cost savings for a single user platform is excellent. **What do you dislike about Nextiva?** If you want to add more lines or more users then there is additional fees. **What problems is Nextiva solving and how is that benefiting you?** We previously had a different VOIP provider that we had no issues with. They were a local company but the cost was so much higher than Nextiva. We have 1 desk phone connected and the app on my phone. We also have the service downloaded on my computer. What I like most is the ability to create call flows and the system auto transfer people based on the call flow. That way they go directly to who they need to go to the first time. Love my voicemail to email feature and the E-fax feature where faxes come to my email. Also love that they have a chatbot for our website. **Official Response from Katherine Skorny:** > Hey Joshua, Wow, thank you so much for sharing your experience! We're thrilled how Nextiva has been helping your business. -Katherine from Nextiva ### 16. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey B. | Business Manager & Director of Marketing, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** Customer support is usually pretty good. **What do you dislike about Nextiva?** Sometimes the support we call directly is unable to help so we have to wait to get escalated. **What problems is Nextiva solving and how is that benefiting you?** Having a VoIP phone system at a competitive cost. ### 17. Seamless Use on Laptop and Mobile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** I can use the app on my laptop or mobile. **What do you dislike about Nextiva?** I have to restart often to see the most recent calls in my log. **What problems is Nextiva solving and how is that benefiting you?** It allows me to work from anywhere. As a remote employee that means everything. ### 18. User-Friendly VoIP with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** andrew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Nextiva?** I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. The initial setup was very easy, which made the transition smooth. **What do you dislike about Nextiva?** I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could really improve on the website. **What problems is Nextiva solving and how is that benefiting you?** Nextiva offers competitive pricing and meets market standards for phone solutions. ### 19. Simple, Straightforward App That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Luis D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Nextiva?** Simplicity of the app. Easy to navigate and syncs well with the Desktop, phone, and mobile app **What do you dislike about Nextiva?** Few times it requires a reboot on the app or desktop **What problems is Nextiva solving and how is that benefiting you?** Always connected at work no matter where I go ### 20. Reliable and straightforward phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Nextiva?** What I like best is the call quality. The audio is consistently crystal clear, and we rarely—if ever—deal with dropped calls. It’s a very dependable system for our day-to-day business needs. **What do you dislike about Nextiva?** There isn't really anything 'least helpful' that I’ve run into. It’s a straightforward phone system that stays out of the way and lets me do my job. If there are downsides, I haven't seen them yet **What problems is Nextiva solving and how is that benefiting you?** I wasn’t looking for a specific solution myself, but Nextiva has been great because I never have to think about it. It’s a reliable phone system that stays out of the way and just works whenever I need to make a call ### 21. Easy-to-Use Phone Lines with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nextiva?** Easy to use telephone lines and great customer service! **What do you dislike about Nextiva?** Nothing really. We do get a lot of spam calls but there's not much you can do about that. **What problems is Nextiva solving and how is that benefiting you?** They host our phone lines with multiple direct #s which was a big improvement over our shared POTS line we were using before. ### 22. Complex Setup, Frustrating Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** John K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Nextiva?** Nextiva provides reliable service. **What do you dislike about Nextiva?** Nextiva constantly lies and is holding our telephone number hostage and refuses to help. I'm frustrated with the extremely long wait times to speak with anyone and their inability to resolve issues, which is pushing us to look for a replacement. While the service itself might be reliable, the customer support is horrible. The initial setup was also complex. **What problems is Nextiva solving and how is that benefiting you?** n/a ### 23. Smooth Setup, Great Call Quality, Needs SMS Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan H. **Reviewed Date:** September 17, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's call recording feature; it's tremendously helpful for my business as every call is saved in a different, secure database. The app has a sleek design that feels modern and simplifies my tasks. The clarity of calls is excellent, ensuring clear communication with my clients. Additionally, the competitive pricing with robust features such as CRM integration makes it a compelling choice for my business needs. **What do you dislike about Nextiva?** I find the process of calling the support to reach the right department cumbersome, as it requires dialing multiple numbers rather than having a streamlined method to connect with the appropriate team. Additionally, the lack of outbound and inbound SMS capabilities that can differentiate between automated and personal messages is a drawback. This limitation affects the perception of messages as blue messages, which appear personal, tend to have a higher response rate compared to the green ones that look automated. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a second phone number, excellent call quality, and saves call records, improving communication and record-keeping. ### 24. Dependable Platform for Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Julia S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Nextiva?** So we're a small team and we needed something that could handle our customer support calls without a ton of fuss. The Nextiva app has been a total game changer for that. The other week we had a huge influx of calls after a fundraising event and it was so easy to manage everything from one place. I could see the call queues and re-route calls to available agents right there in the app. It's really helped us keep our response times low which is a big deal. The fact that we could have a bunch of different numbers and extensions all working together smoothly, that's been the best part for sure. **What do you dislike about Nextiva?** Nextiva's reports gives you the basics call volume, average talk time, that kind of thing. But when I want to really dig into specific data like call reasons or trends over a few months, it gets a bit clunky. But platform is still super useful. **What problems is Nextiva solving and how is that benefiting you?** Before we got Nextiva we were using a mix of personal cell phones and a very old landline system which was just a mess. Bringing all our communication into one unified system is the biggest benefit for us. We can now easily route calls, manage voicemails collectively and pull up call history for context. This has drastically improved our efficiency. ### 25. Versatile Phone System with Room for Improvement in Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Aubrey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Nextiva?** I like the versatility of Nextiva, especially the ability to use a desk phone or app as needed. The intercom system is also useful. **What do you dislike about Nextiva?** Nextiva could make customer service easier to access **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps with ease of communication and offers versatility, allowing me to use a desk phone, portable phone, or app as needed. ### 26. Easy to Work With and Quick to Respond **Rating:** 5.0/5.0 stars **Reviewed by:** Stewardship D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Nextiva?** Easy to work with and quick to respond with questions. **What do you dislike about Nextiva?** Sometimes the voice record for voicemails is tricky. **What problems is Nextiva solving and how is that benefiting you?** Cheaper phone service that allows us to be more mobile within our office. Allows us to adjust where calls get directed to quickly. ### 27. Seamless communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Chief Priest, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Nextiva?** As the owner of a Baptist church, our communication needs are unique. We need a system that is reliable, easy for our staff and volunteers to use, and helps us serve our congregation better. Nextiva has been a true blessing. The initial setup was incredibly straightforward, and the call clarity is crystal clear, which is vital for our important conversations. **What do you dislike about Nextiva?** Frankly, there is very little to dislike. The only small challenge was the initial learning **What problems is Nextiva solving and how is that benefiting you?** Nextiva's platform has streamlined our team's communication. It's a reliable, all-in-one solution that's easy to use and has improved our overall efficiency. The support team is also very responsive and helpful. **Official Response from Katherine Skorny:** > Hey Eric, Wow, thank you so much for your kind words! I'm thrilled to hear you've been enjoying Nextiva and looking forward to continuing to support you and your team. If you ever need anything, you can reach out to me at katherine@nextiva.com and I can get you to the right person. -Katherine from Nextiva ### 28. Easy Onboarding, Competitive Pricing, and Outstanding Post-Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Howard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** Easy onboarding. They had a competitive pricing model, and their post sales support has been outstanding. **What do you dislike about Nextiva?** Some of their AI functionality still needs improvement. **What problems is Nextiva solving and how is that benefiting you?** Replacing premise based phone systems with unified communication solutions ### 29. Flexible Desktop-and-Mobile Access That Fits My Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Nextiva?** Flexibility to use at my desktop or on my mobile phone. **What do you dislike about Nextiva?** Program tends to log me out frequently.. **What problems is Nextiva solving and how is that benefiting you?** allows me to accept calls when away from the office ### 30. Love the Convenience of Online Faxing on My Cell Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Using my cell phone , text and using fax online **What do you dislike about Nextiva?** Sometimes connection isn’t clear, but that is not from Nextiva **What problems is Nextiva solving and how is that benefiting you?** None ### 31. Reliable Communication Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam H. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva has been really reliable for our business. Call quality is clear, setup was simple, and the mobile app makes it easy to stay connected on the go. Customer support has been helpful too. Overall, a solid choice for any small business! **What do you dislike about Nextiva?** One area that could improve is occasional downtime during updates, but it hasn’t significantly impacted our operations. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us keep all our business calls in one place with reliable service and clear call quality. The voicemail-to-email and mobile app make it easy to stay connected even when we’re out of the office. It’s saved us time, improved communication with clients, and made our business look more professional. **Official Response from Katherine Skorny:** > Hey Maryam, Thank you so much for taking the time to share your experience and we appreciate the feedback - it helps us improve. We're happy to hear how Nextiva has been helping you and your business! - Katherine from Nextiva ### 32. Convenient All-in-One Calling and Texting for Remote Work **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael N. | Rachael Novalinski, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** We love the convenience of having phone and text in one app to work remotely when needed. **What do you dislike about Nextiva?** Occasionally we do have connection issues like call dropping, calls not ringing in, but not too often. **What problems is Nextiva solving and how is that benefiting you?** Keeping the tele-health lines open and the ability to work remotely anywhere! ### 33. Simplifies Calls and Emails, but Call Transfers Take Too Many Steps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** Using Nextiva helps to combine calls and emails which simplifies tasks. **What do you dislike about Nextiva?** I feel that when I do use Nextiva, there are too many buttons to press to transfer a call to someone in your contacts and and screen calls, also transferring to voicemail takes too many steps. **What problems is Nextiva solving and how is that benefiting you?** I do not feel it is solving any problems. It mainly keeps things easier. ### 34. Simple, Discreet, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ogheneyerovwo Favour D. | Nurse Practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Nextiva?** I like that it is easy to utilize and keeps information discreet. **What do you dislike about Nextiva?** Nothing at all. It is very simple to use. **What problems is Nextiva solving and how is that benefiting you?** It helps with contacting patients outside of office hours and outside of clinic. ### 35. Seamless Setup and Valuable Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Longevity R. **Reviewed Date:** November 08, 2025 **What do you like best about Nextiva?** I find the call recording feature of Nextiva particularly valuable for my small business. It allows me to review calls with my employees, which is instrumental in improving our communication script for better quality assurance. This functionality is invaluable as it helps maintain high standards and provides an opportunity for continuous improvement in our customer interactions. Additionally, the setup experience was smooth, thanks to the great help from Volodymyr, which made the transition to using Nextiva for business calls much easier and supportive. **What do you dislike about Nextiva?** We wish the price we paid included the social media aspect. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for call recording, which helps with quality assurance and improves scripts by reviewing calls with employees. ### 36. Priced right. Once set, system is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** The reliability of the service and the equipment. Priced better than local competitors. **What do you dislike about Nextiva?** Phones settings can be quite confusing and overly complex **What problems is Nextiva solving and how is that benefiting you?** I’m a simple practice. No required updates or frequent equipment changes are needed ### 37. Reliable, Feature-Rich Phone Platform—But Support Can Be Hard to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Nextiva?** The phone platform is strong. Feature rich, works reliably, and Nextiva is always updating the platform to be better. **What do you dislike about Nextiva?** Support for Nextiva can be tough to navigate. The account managers seem to be an issue with lack of communication and not regularly staying in touch. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a modern UCass platform for any business that needs reliable VoIP phones, a robust communications platform, and access to a mobile app and soft phone. ### 38. Reliable Connectivity with an Easy, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** Connectivity, Easy interface and reliable **What do you dislike about Nextiva?** Constant need to re-login when I would like to use. **What problems is Nextiva solving and how is that benefiting you?** Being able to make calls and interact with patients from virtually anywhere ### 39. Affordable, Reliable, and User-Friendly for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** William C. **Reviewed Date:** October 16, 2025 **What do you like best about Nextiva?** I really appreciate that Nextiva offers two phones for half the price of Verizon Business, which are working perfectly. I also value the ability to port my existing phone number easily. The fact that the setup was not difficult and any issues were on my end is a plus. The service experience has been much smoother compared to Verizon, and I find the feature of having two extensions for a small office very useful. Their proactive reach-out to ensure a smooth process has also contributed to a positive experience. **What do you dislike about Nextiva?** There is limited awareness about the company, which could impact potential customer engagement. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva cost-effective, providing two phones for half the price of Verizon with smooth number porting and reliable performance. ### 40. Great for a Non-Personal Client Number, but Missed Calls When It Doesn’t Ring **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Nextiva?** It's nice to be able to have a non personal number to communicate with clients **What do you dislike about Nextiva?** It does not always ring when a client calls **What problems is Nextiva solving and how is that benefiting you?** Keeping personal information confidential ### 41. Over 5 years of excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva is an excellent phone service - I use the fax component often - a superior service. Phone service is connected to 3 VOIP phones, 2 computers and my cell. Again, excellent service. Not a techie - but install is easy (one of the phones was a bit of a pain - but it was the phone). Support is always easy to access and helpful. I use it daily (running my practice). **What do you dislike about Nextiva?** Not so much a dislike - but a wish - that the service would provide transcripts of the telephone calls **What problems is Nextiva solving and how is that benefiting you?** Allows the number to be answered in multiple locations **Official Response from Katherine Skorny:** > Hey Richard, Thank you so much for the kind words! We're thrilled to hear you've been enjoying Nextiva and we would love to connect about your feedback - send me an email to katherine@nextiva.com with your account number. - Katherine from Nextiva ### 42. Solid Platform for both Small and Medium Size Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** I like that I can connect with clients from wherever I am, in the car, at the store, working from home, in the office, via text, call, etc. Its like I'm "in the office" wherever i am! **What do you dislike about Nextiva?** The onboarding with them was little rough. I originally was sent to the wrong onboarding team, voiced my frustration, and received a better manager that assisted us with the implementation of Nextiva. They were really helpful after the fact and even credited our account for the inconvenience. **What problems is Nextiva solving and how is that benefiting you?** We no longer need our landline phones (which because we have an older building, connects to an internet line which disrupts the speed of our internet when working + on a call). Instead, Nextiva connects directly to the internet line that is a fast line and doesnt disrupt our workflow. ### 43. Great App for Connecting with People **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Nextiva?** It 's great connecting to people with this App. **What do you dislike about Nextiva?** The service sometimes does not go through. **What problems is Nextiva solving and how is that benefiting you?** I like how it connects our work together and helps keep everything aligned. ### 44. Nextiva: Advanced, All-in-One Communication for Effortless Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Nextiva?** Nextiva has more advanced technology than other VoIP providers and satisfies all needs that contact center software should offer. It being UCaaS, or Unified Communications as a Service, it is a cloud-based platform that integrates multiple business communication tools into a single, unified interface. It combines services like instant messaging, video conferencing, voice calls, and file sharing, allowing our employees to communicate and collaborate from any laptops, tablets or mobile phones. Our call center is more able and efficient with Nextiva’s CCI in place. **What do you dislike about Nextiva?** Onboarding took a while but it was worth it. **What problems is Nextiva solving and how is that benefiting you?** It basically solves all of our voice and text external communication needs. ### 45. Smooth Onboarding, Promising Features **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal A. **Reviewed Date:** September 07, 2025 **What do you like best about Nextiva?** I really appreciate the assistance I received from Anne and Dennis during the onboarding process. Anne thoroughly explained the program and sent helpful videos, making it easy for me to understand. Dennis was amazing and very supportive throughout the onboarding. I also value the potential to make calls from multiple devices, including a toll-free number, local number, and fax number to enhance my business's legitimacy. Keeping track of my telecommunications on a single platform is immensely beneficial, as it enables me to manage my calls and communication efficiently. **What do you dislike about Nextiva?** I have no answer as I've only just completed up boarding. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the issue of reliable call connectivity, supports my mobility needs, and provides a platform for calls, SMS, and social media. It helps me track calls, maintain stats, and remember conversations, enhancing business operations. **Official Response from Katherine Skorny:** > Hey Crystal, Wow, thank you so much for taking the time to share your experience! We're thrilled to hear you had a good experience with Anne and Dennis. - Katherine from Nextiva ### 46. Reliable and Effortless Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor P - L. **Reviewed Date:** February 13, 2026 **What do you like best about Nextiva?** I like how Nextiva allows me to answer members' questions reliably. It's dependable, so I always know it will work, allowing my day to flow smoothly. I also appreciate how easy the initial setup was for my team. **What do you dislike about Nextiva?** n/a **What problems is Nextiva solving and how is that benefiting you?** Nextiva always allows me to answer member questions reliably, ensuring my day flows smoothly. ### 47. Reliable, High-Quality Phone Lines with Fast Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** Easy to work with, with fast customer support. The phone lines are high quality, and the service has been reliable. **What do you dislike about Nextiva?** So far, they’ve met all of our standards, and I haven’t had any issues. **What problems is Nextiva solving and how is that benefiting you?** they are helping with answering services for us which is eliminating the stress of having to do it our selfs ### 48. All-in-one, All you need **Rating:** 5.0/5.0 stars **Reviewed by:** Helen C. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Nextiva?** I like that Nextiva is HIPAA compliant and that everything can be done easily online. All the UI's are easy to understand and use. If something is tricky, their support team is quick to answer. I like that there is more control on the user end than having to always call support to implement a change. **What do you dislike about Nextiva?** The only feature I am not very fond of is the vFax Portal. It looks a bit outdated and there is a lot of clicking back and forth in order to view a different fax. And even though there is a category and folder feature, it is not a folder in the same sense of moving faxes from one folder to the other so you will still see the fax. It makes organizing tough when there are multiple users since there is no need to assign each user their own portal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva seems to be resolving customer control in that it is easier for clients to navigate and make changes very quickly instead of having to rely on contacting someone to make those changes. It benefits me because it makes my job easier when one of my teammates wants to implement a change on their phone or voicemail system and I have ease of access to it. Nextiva also simplifies how call flows are handled because it was a nightmare through other VoIP providers on making something as "simple" as an options menu. ### 49. Excellent Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Owner and Team Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** The support that Denys provided was very helpful in getting our system online and running. It was a smooth easy process. **What do you dislike about Nextiva?** The amount of time it takes to transfer a phone number. I’m not sure if that can be changed. **What problems is Nextiva solving and how is that benefiting you?** We were looking for a professional front facing answering service for people to use when reaching our clinic. First impressions are important to us. ### 50. Easy Setup and Great Value, Needs Built-In Call Recording **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. **Reviewed Date:** September 05, 2025 **What do you like best about Nextiva?** I love how intuitive and easy it is to set up Nextiva. The intuitive interface simplifies the process, which was a major factor in my decision. I also appreciate that Nextiva allows me to use a business number on contact forms, enhancing the formal image of my business. Additionally, the pricing and simplicity are compelling reasons to choose and continue using Nextiva. **What do you dislike about Nextiva?** I would like the inclusion of call recording without additional costs. Although there is an option to record calls, it requires an extra fee, which I find inconvenient. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to provide a business number on all my contact forms, making my business appear more formal. Its ease of use and simplicity significantly benefit me, underscoring why I chose it for my business communications. **Official Response from Katherine Skorny:** > Hey Matthew, Thank you for sharing your experience and we appreciate your feedback - it helps us improve. We're thrilled to hear you've been enjoying the simplicity of Nextiva! - Katherine from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+17%3A22%3A15+-0500&secure%5Bsession_id%5D=eba88def-ee30-497c-9f85-268a14abf756&secure%5Btoken%5D=35f290541591a561aa4cebb059a830556708395a37d48527e6e0b95836901afc&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,582 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,372 reviews)