Nextiva Reviews & Product Details

What I like most about Nextiva is how easy and convenient it is to use throughout the workday. The call quality is reliable, and I like having features like voicemail, call history, and call management all in one place. It makes it easy to stay organized and professional when communicating with clients and prospects Review collected by and hosted on G2.com.

The biggest downside is that there can occasionally be minor issues with the app and call notifications. The spam filtering could also be improved, as some calls can be flagged incorrectly. These are relatively small issues, though, and overall the system works well for our day-to-day needs Review collected by and hosted on G2.com.

We've had a very positive experience with Nextiva. The platform is easy to use, reliable, and has helped improve how our team communicates with customers. It offers the features we need in one place, making day-to-day operations more efficient.

The customer support team has also been responsive and helpful whenever we've needed assistance. Overall, Nextiva has been a dependable solution that has made it easier to provide a great customer experience. We'd recommend it to businesses looking for a reliable communications platform. Review collected by and hosted on G2.com.

No real issues. There have been times when it appeared the website may have been down and we were unable to log in. But that doesn't happen often. Review collected by and hosted on G2.com.

It’s app-based, so I never have to give candidates my personal number. Do Not Disturb actually works, which makes it easy to fully unplug on PTO. It’s been reliable the last few months, and when it’s running clean it does everything I need for candidate texting and calls Review collected by and hosted on G2.com.

We’ve hit occasional display glitches, like two text threads looking merged when they weren’t. Support couldn’t replicate them, so they went unresolved. Hasn’t happened recently. It can be frustrating, but eventually the tech issues are resolved over time.. Review collected by and hosted on G2.com.

The pricing is great, and the platform is really easy to use when I’m reviewing rep performance and listening to call recordings. Overall, we find it very straightforward and user-friendly. Review collected by and hosted on G2.com.

There are multiple UIs that I sometimes have to navigate between—for example, the main page with the phone line and another page for recordings. These really should be combined into a single UI. Review collected by and hosted on G2.com.

Thus far, the call quality, consistency and reliability are what we had hoped for. We also do like the reporting and ability to make adjustments to the system. Review collected by and hosted on G2.com.

So the reporting while great can be a little buggy from time to time. It will tell me there is an issue or I don't have access to a report but after clicking the submit button two or three more times it will finally produce the report. Review collected by and hosted on G2.com.

I love that I am able to access my voicemails and set my out of office easily. AI helps me prioritize my voicemails allowing me to sort the most important items. I am able to easily text the clients daily. Nextiva support is very fast when troubleshooting is needed. There can be answer delays Review collected by and hosted on G2.com.

Answer delays are the biggest issues I see. Review collected by and hosted on G2.com.

I really like that Nextiva allows me to make outbound phone calls and receive inbound calls from anywhere, essentially acting as an office on the go for me and my employees. This makes my life easier. The website user interface is great, especially since I have a high turnover rate with employees; it makes it easy to log in, switch phone numbers, and program phones quickly without needing to call customer service. I also appreciate the mobile app, as it clearly separates personal calls from business calls. The overall interface is impressive to me, and the initial setup was extremely easy. Additionally, having the ability to field calls when I need them is invaluable because, as they say, time is money. Review collected by and hosted on G2.com.

Customer service when calling in. It used to be really good, and lately, it is not good at all. Review collected by and hosted on G2.com.

They have an amazing product and service but what I have found that stands out the most is the customer service. They are always on point, helpful, knowledgeable, and quick to address any issue. Review collected by and hosted on G2.com.

The only downside I have seen is, that it's not really on them its on the users and the learning curve from regular phone to VoIP phones as they are just a little bit different. Review collected by and hosted on G2.com.

It is reliable, fast and very easy to use. It’s customer service is great. Call quality is excellent.When listening to calls to evaluate our service ,Nextiva has made it so easy and the system is very reliable . Review collected by and hosted on G2.com.

We have had no issues for the past 5 years Review collected by and hosted on G2.com.

I love how Nextiva has saved us a lot of money compared to Comcast, which was getting very expensive. The service is very easy to use, and I love the mobile phone app. I also enjoy being able to get an email and listen to my voicemails wherever I am, which is really convenient if I'm away from my desk. Additionally, the initial setup was very easy because my representative did it for me. Their customer service is wonderful, which is why I'd rate them a 10 out of 10. Review collected by and hosted on G2.com.

The user interface was a little difficult to learn, but once you get the hang of it, it's easy. Review collected by and hosted on G2.com.