# What do operations managers actually want from a BPM platform that process architects and IT teams keep overcomplicating during selection?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m digging into what operations managers actually want from a BPM platform that process architects and IT teams keep overcomplicating during selection. The pattern I’m seeing is practical: less architecture, fewer abstract requirements, and more visibility into work getting done.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From<a class="a a--md" elv="true" href="https://www.g2.com/categories/business-process-management"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/business-process-management">business process management software</a> reviews, I’d summarize the ops wishlist this way:</p><ol>
<li>
<strong>Mobile approvals:</strong><a class="a a--md" elv="true" href="https://www.g2.com/products/jotform-workflows/reviews"> </a><a class="a a--md" elv="true" href="https://www.g2.com/products/jotform-workflows/reviews"><strong>Jotform Workflows</strong></a> helps when managers need to approve requests and see status without a complex interface.</li>
<li>
<strong>Task visibility:</strong><a class="a a--md" elv="true" href="https://www.g2.com/products/cflow/reviews"> </a><a class="a a--md" elv="true" href="https://www.g2.com/products/cflow/reviews"><strong>Cflow</strong></a> gets credit for a clean UI and organized task views.</li>
<li>
<strong>Fewer email chains:</strong><a class="a a--md" elv="true" href="https://www.g2.com/products/kissflow/reviews"> </a><a class="a a--md" elv="true" href="https://www.g2.com/products/kissflow/reviews"><strong>Kissflow</strong></a> is useful for clearer approval accountability.</li>
<li>
<strong>Less chasing across departments:</strong><a class="a a--md" elv="true" href="https://www.g2.com/products/quixy/reviews"> </a><a class="a a--md" elv="true" href="https://www.g2.com/products/quixy/reviews"><strong>Quixy</strong></a> helps automate departmental processes and access MIS data.</li>
<li>
<strong>Less repetitive work:</strong><a class="a a--md" elv="true" href="https://www.g2.com/products/microsoft-power-automate/reviews"> </a><a class="a a--md" elv="true" href="https://www.g2.com/products/microsoft-power-automate/reviews"><strong>Microsoft Power Automate</strong></a> works well in Microsoft environments, though troubleshooting can be frustrating.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m curious what operations teams wanted most that got deprioritized once selection became more technical.</p>

##### Post Metadata
- Posted at: 14 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

Ops managers want the process to run and to see where it&#39;s stuck. That&#39;s mostly it. The overcomplication creeps in when architects model every theoretical edge case that happens twice a year, and the thing becomes unusable for the normal path. My take: design for the common case, handle exceptions manually at first, automate them only once they prove frequent. What percentage of your volume is actually the weird edge cases? Usually it&#39;s tiny.

##### Comment Metadata
- Posted at: 4 days ago





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