
Extremely disappointed, avoid this service at all costs. Review collected by and hosted on G2.com.
I used this company for COR services. Their only job is to handle monthly payments for my contractor, yet they have completely failed to provide this service leading to my contractor completely leaving trust in the company and nearly quitting. After failing to provide invoices on time for 2 months in a row, the second month they didn't even respond after having emailed them nearly daily for 3 weeks. They did nothing to fix the situation meanwhile my contractor lost trust that I would pay him. My complaints were ignored for weeks and still have not be attended to. During onboarding they also took over a month to allow my contractor to onboard - something that would normally take me less than a day to setup directly, this also nearly cost me the contractor going elsewhere. At every turn they have nearly caused my contractor to quit and have costed me having a good relationship with this person. I'm not sure what service they think they're providing as they can't even seem to schedule a payment. I've have invested so much time into trying to get this service to just do what is in our contractual agreement - I really don't have time for this. Awful service, avoid at all costs! Review collected by and hosted on G2.com.
Hello Catherine,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating and disruptive this situation must have been.
We take reliability, communication, and trust extremely seriously, especially when it comes to contractor payments and onboarding. It’s disappointing to hear that we fell short of expectations in your case, and we regret the impact this had on your working relationship.
We appreciate you raising these concerns and sharing your perspective. Feedback like this is important to us as we continue to review and strengthen our processes and service standards.
Best,
Native Teams Team
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