Mphasis Salesforce.Com Practice Reviews 2025: Details, Pricing, & Features

Anshul R.

SAP Functional Consultant

Small-Business (50 or fewer emp.)

8/9/2025

"Driving Digital Transformation with Mphasis’ Salesforce.com Practice"

4.5/5

What do you like best about Mphasis Salesforce.Com Practice?

What I like best about Mphasis’ Salesforce.com Practice is its combination of deep industry expertise and end-to-end service delivery that goes beyond just implementing Salesforce. They don’t offer a one-size-fits-all solution—instead, they leverage prebuilt accelerators, best practices, and agile methodologies to deliver faster, high-quality implementations tailored to each industry’s needs. Their ability to integrate cross-cloud solutions—covering Sales, Service, Marketing, Experience, and Financial Services Clouds—ensures that clients get a unified, scalable Salesforce environment. I also value their strong managed services model, which provides continuous improvement, strategic guidance, DevOps support, and analytics without the need for additional in-house resources. This blend of technical skill, industry focus, and ongoing partnership makes them stand out as a trusted, long-term Salesforce ally. Review collected by and hosted on G2.com.

What do you dislike about Mphasis Salesforce.Com Practice?

What I dislike about Mphasis’ Salesforce.com Practice is that, while their capabilities and expertise are impressive, the breadth of their offerings can sometimes feel overwhelming for new clients who are not yet mature in their Salesforce journey. With so many services, accelerators, and cross-cloud solutions available, it can take extra time and effort to clearly identify the right starting point or prioritize initiatives. Additionally, because they work across multiple industries and geographies, resource allocation and availability of niche experts may occasionally be stretched, especially during peak demand periods. This can lead to longer lead times for certain specialized engagements. However, once the right resources are aligned, the quality of delivery is consistently strong. Review collected by and hosted on G2.com.

Recommendations to others considering Mphasis Salesforce.Com Practice:

If you’re considering Mphasis’ Salesforce.com Practice, I recommend going in with a clear vision of your business goals and desired Salesforce outcomes so you can make the most of their broad capabilities. Take advantage of their industry-specific expertise and prebuilt accelerators to fast-track implementation, but also engage in early discussions about scope, timelines, and resource availability to ensure smooth delivery. Their managed services model is a strong option if you want continuous improvement without adding in-house headcount, so consider incorporating it into your long-term roadmap. Finally, be open to their strategic recommendations—Mphasis excels when they can act not just as implementers but as partners driving your digital transformation. Review collected by and hosted on G2.com.

What problems is Mphasis Salesforce.Com Practice solving and how is that benefiting you?

Mphasis’ Salesforce.com Practice, strengthened through its acquisition of Silverline, is solving key business challenges by delivering end-to-end Salesforce consulting, implementation, advisory, and managed services. Leveraging industry-specific expertise across sectors like financial services, healthcare, media, and retail, the practice provides tailored, cross-cloud solutions spanning Sales, Service, Marketing, Experience, and Financial Services Clouds, as well as integrations through MuleSoft. By using prebuilt accelerators, best practices, and agile delivery methods, Mphasis helps organizations implement Salesforce faster while ensuring high quality and strong user adoption. Their managed services further extend value by offering ongoing strategic planning, backlog management, DevOps, analytics, Lightning migrations, and quarterly business reviews—allowing companies to scale without adding permanent headcount. Additionally, the practice addresses complex, regulated-industry needs, such as insurance compliance, with ready-to-use, Salesforce-native solutions like AgentSync. For clients, these capabilities translate into faster time to value, tailored and scalable solutions, reduced implementation risk, and the continuous evolution of Salesforce as a strategic business asset. Review collected by and hosted on G2.com.