# Mphasis Salesforce.Com Practice Reviews **Vendor:** MphasiS **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About Mphasis Salesforce.Com Practice Mphasis' Salesforce.com Practice offers comprehensive customer relationship management and customer experience management solutions, leveraging Salesforce's Sales, Service, and Marketing Clouds, along with custom Platform-as-a-Service applications. This practice combines the agility of a boutique consultancy with the extensive resources of a global firm, delivering holistic solutions that integrate vertical domain knowledge and functional expertise through agile methodologies. Key Features and Functionality: - Global CRM Practice: Extensive experience in agile delivery, managed uniquely through Mphasis applications built on the Force.com platform. - Custom Application Development: Deep expertise in the Force.com platform, enabling the creation of tailored applications to meet specific business needs. - Cloud Lab: A dedicated environment for developing and testing cloud-based solutions, ensuring optimal performance and scalability. - Salesforce Center of Excellence: A specialized unit focused on delivering best practices, consultancy, implementation, and support services for Salesforce solutions. Primary Value and Solutions Provided: Mphasis' Salesforce.com Practice addresses the challenges of fragmented CRM systems and the need for scalable, integrated solutions. By consolidating sales-related data across various channels, the practice enhances customer relationships and operational efficiency. The agile delivery approach ensures cost-effective solutions that adapt to changing business needs, providing clients with a 'one-stop-shop' experience for all CRM-related activities. ## Mphasis Salesforce.Com Practice Pros & Cons **What users like:** - Users appreciate the **expertise and tailored service delivery** of Mphasis Salesforce.com Practice, ensuring high-quality implementations for diverse industries. (1 reviews) - Users appreciate the **deep industry expertise** of Mphasis' Salesforce.com Practice, ensuring tailored and high-quality implementations. (1 reviews) - Users appreciate the **deep industry expertise and tailored service delivery** of Mphasis Salesforce.Com Practice for effective implementations. (1 reviews) - Users value the **deep industry expertise** of Mphasis’ Salesforce.com Practice, ensuring tailored and high-quality solutions. (1 reviews) - Users appreciate the **seamless cross-cloud integrations** by Mphasis, enhancing their Salesforce experience with tailored solutions. (1 reviews) - Partnership (1 reviews) - Quality Work (1 reviews) - Service Quality (1 reviews) ## Mphasis Salesforce.Com Practice Reviews ### 1. Driving Digital Transformation with Mphasis’ Salesforce.com Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul R. | SAP Functional Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Mphasis Salesforce.Com Practice?** What I like best about Mphasis’ Salesforce.com Practice is its combination of deep industry expertise and end-to-end service delivery that goes beyond just implementing Salesforce. They don’t offer a one-size-fits-all solution—instead, they leverage prebuilt accelerators, best practices, and agile methodologies to deliver faster, high-quality implementations tailored to each industry’s needs. Their ability to integrate cross-cloud solutions—covering Sales, Service, Marketing, Experience, and Financial Services Clouds—ensures that clients get a unified, scalable Salesforce environment. I also value their strong managed services model, which provides continuous improvement, strategic guidance, DevOps support, and analytics without the need for additional in-house resources. This blend of technical skill, industry focus, and ongoing partnership makes them stand out as a trusted, long-term Salesforce ally. **What do you dislike about Mphasis Salesforce.Com Practice?** What I dislike about Mphasis’ Salesforce.com Practice is that, while their capabilities and expertise are impressive, the breadth of their offerings can sometimes feel overwhelming for new clients who are not yet mature in their Salesforce journey. With so many services, accelerators, and cross-cloud solutions available, it can take extra time and effort to clearly identify the right starting point or prioritize initiatives. Additionally, because they work across multiple industries and geographies, resource allocation and availability of niche experts may occasionally be stretched, especially during peak demand periods. This can lead to longer lead times for certain specialized engagements. However, once the right resources are aligned, the quality of delivery is consistently strong. **Recommendations to others considering Mphasis Salesforce.Com Practice:** If you’re considering Mphasis’ Salesforce.com Practice, I recommend going in with a clear vision of your business goals and desired Salesforce outcomes so you can make the most of their broad capabilities. Take advantage of their industry-specific expertise and prebuilt accelerators to fast-track implementation, but also engage in early discussions about scope, timelines, and resource availability to ensure smooth delivery. Their managed services model is a strong option if you want continuous improvement without adding in-house headcount, so consider incorporating it into your long-term roadmap. Finally, be open to their strategic recommendations—Mphasis excels when they can act not just as implementers but as partners driving your digital transformation. **What problems is Mphasis Salesforce.Com Practice solving and how is that benefiting you?** Mphasis’ Salesforce.com Practice, strengthened through its acquisition of Silverline, is solving key business challenges by delivering end-to-end Salesforce consulting, implementation, advisory, and managed services. Leveraging industry-specific expertise across sectors like financial services, healthcare, media, and retail, the practice provides tailored, cross-cloud solutions spanning Sales, Service, Marketing, Experience, and Financial Services Clouds, as well as integrations through MuleSoft. By using prebuilt accelerators, best practices, and agile delivery methods, Mphasis helps organizations implement Salesforce faster while ensuring high quality and strong user adoption. Their managed services further extend value by offering ongoing strategic planning, backlog management, DevOps, analytics, Lightning migrations, and quarterly business reviews—allowing companies to scale without adding permanent headcount. Additionally, the practice addresses complex, regulated-industry needs, such as insurance compliance, with ready-to-use, Salesforce-native solutions like AgentSync. For clients, these capabilities translate into faster time to value, tailored and scalable solutions, reduced implementation risk, and the continuous evolution of Salesforce as a strategic business asset. ### 2. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Haziel D. | Database Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Mphasis Salesforce.Com Practice?** It was a fantastic experience working with everyone. **What do you dislike about Mphasis Salesforce.Com Practice?** Cost effective and easy get stared with SF. **Recommendations to others considering Mphasis Salesforce.Com Practice:** Functional services to success. **What problems is Mphasis Salesforce.Com Practice solving and how is that benefiting you?** Mphasis helped us to ensure a successful implementation process and manage app in SF. - [View Mphasis Salesforce.Com Practice pricing details and edition comparison](https://www.g2.com/products/mphasis-salesforce-com-practice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+08%3A35%3A59+-0500&secure%5Bsession_id%5D=137a294c-77a5-4f4a-adb3-4f3318a8172e&secure%5Btoken%5D=39b88251c01208278d0475732e91660ee5fc22ab563204bc58f79f9416be7911&format=llm_user) ## Mphasis Salesforce.Com Practice Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Mphasis Salesforce.Com Practice Alternatives - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (364 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews)