Mphasis' Salesforce.com Practice offers comprehensive customer relationship management and customer experience management solutions, leveraging Salesforce's Sales, Service, and Marketing Clouds, along with custom Platform-as-a-Service applications. This practice combines the agility of a boutique consultancy with the extensive resources of a global firm, delivering holistic solutions that integrate vertical domain knowledge and functional expertise through agile methodologies. Key Features and Functionality: - Global CRM Practice: Extensive experience in agile delivery, managed uniquely through Mphasis applications built on the Force.com platform. - Custom Application Development: Deep expertise in the Force.com platform, enabling the creation of tailored applications to meet specific business needs. - Cloud Lab: A dedicated environment for developing and testing cloud-based solutions, ensuring optimal performance and scalability. - Salesforce Center of Excellence: A specialized unit focused on delivering best practices, consultancy, implementation, and support services for Salesforce solutions. Primary Value and Solutions Provided: Mphasis' Salesforce.com Practice addresses the challenges of fragmented CRM systems and the need for scalable, integrated solutions. By consolidating sales-related data across various channels, the practice enhances customer relationships and operational efficiency. The agile delivery approach ensures cost-effective solutions that adapt to changing business needs, providing clients with a 'one-stop-shop' experience for all CRM-related activities.