Moveworks Features
Compatibility (3)
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
File Types
Offers search for a variety of file types.
Global Language Support
Ability to search in multiple languages without any additional work required.
Search Queries (5)
Typo Tolerance
Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results.
Synonyms
Ability to define synonyms for search terms.
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Natural Language
Allows the user to search in a natural, intuitive manner.
Functionality (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Responses (8)
Personalization
Based on 23 Moveworks reviews. Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 21 reviewers of Moveworks have provided feedback on this feature.
Natural Language Understanding (NLU)
As reported in 23 Moveworks reviews. Can have a natural, human-like conversation with an interlocator.
Customization
Customize your chat workflows with rules and automations.
Control
Control who the chatbot converses with (and when).
Route To Human
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform (10)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 23 Moveworks reviews.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 18 reviewers of Moveworks have provided feedback on this feature.
Live chat
Provide tools for live chat on one's website.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
Can collect and store information from interlocators, such as email, phone number, etc.
Generative AI (6)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Automation - AI IT Agents (2)
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI IT Agents (4)
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Independent Decision Making
Provides an AI agent that is able to make decisioning independently.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
IT Ticket Management - AI IT Agents (5)
Ticket Status Updates
Provides users with automated updates on ticket progress and resolution timelines.
SLA Monitoring
Enables the AI agent to track service level agreements and ensure timely ticket resolution.
Ticket Categorization
Enables the AI agent to classify and prioritize tickets based on issue type and urgency.
Ticket Assignment
Allows the AI agent to route tickets to the appropriate team or individual for resolution.
Automated Ticket Creation
Allows the AI agent to automatically generate tickets from user inquiries or issues.
IT Support Automation - AI IT Agents (5)
Knowledge Base Utilization
Enables the AI agent to retrieve and apply solutions from an IT knowledge base.
Workflow Automation
Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.
Real-Time Troubleshooting
Allows the AI agent to diagnose and resolve IT issues without human intervention.
User Self-Service Assistance
Provides users with instant, automated guidance to resolve common IT problems.
Proactive Issue Detection
Allows the AI agent to identify and address potential IT issues before they escalate.
Agentic AI - Enterprise Search Software (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Bot Platforms (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Workflow Design & Integration - AI Orchestration (6)
Dependency Management
Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically.
Workflow Coordination
Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks.
Multi-Provider API Connectivity
Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform.
Multi-Step Workflow Creation
Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation.
Enterprise System Integration
Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow.
Real-Time Data Pipelines
Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems.
Performance Optimization & Analytics - AI Orchestration (6)
Workflow Performance Dashboards
Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows.
Workflow Reporting
Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration.
Resource Utilization Monitoring
Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting.
Computational Resource Management
Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs.
Dynamic Scaling
Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic.
Component Monitoring
Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow.
Governance & Compliance Controls - AI Orchestration (5)
Regulatory Compliance
Ensures all AI workflows adhere to relevant regulatory standards and industry requirements.
Governance Policy Enforcement
Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations.
Role-Based Access Control
Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments.
Audit Trail Management
Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts.
Security Protocols
Applies robust security protocols and policies to protect sensitive AI deployments and data flows.
Conversational Automation - AI Agents for HR (2)
Conversational Assistants
Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.
Multi‑Language Support & Localization
Interacts fluently across multiple languages and regions, adapting tone and HR context.
Task Automation - AI Agents for HR (1)
Autonomous Task Execution
Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.
Predictive Analytics - AI Agents for HR (1)
Attrition and Engagement Prediction
Supports analysis sentiment and behavior data to signal disengagement or flight risk.
Compliance & Policy - AI Agents for HR (1)
Policy Enforcement & Compliance
Automatically enforce local regulation and company policy during HR workflows.
Multi‑System Integration - AI Agents for HR (1)
System Integration & Data Access
Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.
Proactive Intervention - AI Agents for HR (1)
Proactive Nudges & Conversation Support
Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.
Agent Governance - AI Agents for HR (1)
Human‑in‑the‑Loop Governance
Helps routing complex or critical decisions to humans, keeping oversight central to operations.
Talent Acquisition & Recruitment - AI Agents for HR (2)
AI‑Powered Candidate Screening
Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.
Interview & Scheduling Agent
Autonomously schedules interviews, follows up with candidates, and manages communication.
AI powered search - Enterprise Search Software (3)
Generative RAG (Retrieval augmented generation)
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
Enable the system to understand and interpret natural-language queries
Compatibility - Enterprise Search Software (3)
File Types
Offers search for a variety of file types.
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Allows the end user to filter and refine search results.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.






