--- title: Moveworks Reviews meta_title: 'Moveworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how Moveworks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 125 scale: '5' date_modified: '2026-07-23' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Moveworks Reviews **Vendor:** ServiceNow **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 125 ## About Moveworks Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. ## Moveworks Pros & Cons **What users like:** - Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. (11 reviews) - Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. (10 reviews) - Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. (7 reviews) - Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. (7 reviews) - Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. (6 reviews) - Efficiency Improvement (5 reviews) - Easy Setup (4 reviews) - Features (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. (5 reviews) - Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. (4 reviews) - Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. (4 reviews) - Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. (4 reviews) - Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. (3 reviews) - Users report **poor customer support** with slow response times, despite improvements and leadership addressing challenges promptly. (3 reviews) - Access Limitations (2 reviews) - Integration Issues (2 reviews) - Required Expertise (2 reviews) - Slow Performance (2 reviews) ## Moveworks Reviews ### 1. Efficient User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shweta J. | Senior Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Moveworks?** Advanced technology and commitment towards **What do you dislike about Moveworks?** Feature delivery and customer engagement **What problems is Moveworks solving and how is that benefiting you?** Providing one-stop solution for employees to find out what they want without reaching out to multiple teams. ### 2. Moveworks is the answer to your solution if you want a great AI chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Andre G. | Director - IS Support Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Moveworks?** The ability to have a great partnership with Moveworks and working together to provide fast and repeatable solutions to our Healthcare employees. **What do you dislike about Moveworks?** The only downside is getting adoption and making people understand the importance of streamlining and automating processes. Some people are just used to picking up the phone and calling the help desk so we have to convince them that this is the way! **What problems is Moveworks solving and how is that benefiting you?** Self Service password resets will take the strain off of the help desk. Also, by driving adoption, the help desk call volume will decrease and free up workers to do other meaningful tasks day-to-day. Moveworks also assists with basic tasks like software deployments, employee lookups, email distribution list updates and tipsheets and other instructional documents that end users can leverage for self help. **Official Response from Mindy Lyons:** > Andre, thank you for your honest feedback. We appreciate your note on our great partnership, and look forward to continuing to grow and driving adoption with you. Let's go! ### 3. Enhancing Employee IT Support, Experience and Engagement through Conversational AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about Moveworks?** The Conversational AI aspects of the product are great. Inability to understand our employee conversations was the risk we were mitigating as we started to slowly roll it out, however, once we saw how reliably the bot would understand the intent and the context, we scaled out to the entire organization in a matter of weeks. With the extensibility of the product across the application ecosystem like Service now and its message API, we are uncovering new use cases that facilitate our underpinning strategy - " The Right Information to the Right Person, Taking Right Action at the Right time". With our focus on data analytics to drive insights, the product has helped us solve reverse "Machine to employee" initiated interactions helping remove man in the middle. As a result, we are able to optimize our support staffing while reaching a scale that was earlier not afforded. Measuring IT Service desk success by measuring merely the SLA's delivered against the count of tickets reported in my opinion remains a low measurement baseline for technology support success. The employees typically won't call in if they don't have to and as a result a typical organization has what i call "Latent demand" - employees don't like waiting in a call queue unless it is last resort. Moveworks, for us facilitated a no-wait engagement model with state of art conversational AI we could rely on to gather employee intent helping open up doors for the latent demand backed by analytics to uncover aspects of Technology support issues users wont typically report on. While driving high resolution rate and meeting our employees within the most prestigious real estate in the Hybrid world - MS Teams, it has been a perfect fit within our eco-system that also enables for us proactive operational insights and now a good engagement model for "Just in Time" action and employee engagement **What do you dislike about Moveworks?** The pace of product development and the introduction of new capabilities have been commendable. We like to measure success through Key metrics to drive operational execution and channel management across Support. The Key performance indicators built within the Product were initially lacking good insights. The product team listened to us very well and now driving maturity around performance analytics within the product. Great progress made recently; while it started off with tailored reporting, I now have access to the Executive dashboard that highlights product performance as well as the business value it is generating. The gap in reporting has since decreased and the product maturity is on a continual uptrend in this regard. **What problems is Moveworks solving and how is that benefiting you?** Helping employees get instant support 24x7 and improving resolution rates in low-tier unmanned channels. With the recent introduction of the product across HR support, we are now able to offer our employees an easy Single go-to channel for all their IT/HR support needs. The product integrates with key applications within our ecosystem, which is allowing us to deflect resolutions to the right channel and also proactively present resolution. The product has enabled a streamlined strategy for self-service and self-heal use case enablement all geared to get our employees back to their work ASAP while optimizing operations. We have taken our business of employee engagement outside emails, now using AI Chatbot to share pertinent information focusing on employee enablement. **Official Response from Mindy Lyons:** > We appreciate your detailed, candid feedback and love hearing about the progress we've made in our partnership. Thank you for this -- and here's to more great things ahead! ### 4. Great partnership with the Moveworks team! **Rating:** 4.5/5.0 stars **Reviewed by:** Laury M. | SVP and CIO, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Moveworks?** The product is one of the best I have used with the natural language processing deep learning focus. That coupled with the strength in the partnership throughout the course of our relationship has led to enabling us to achieve our results of 51% of all tickets being resolved by the BOT. From and end-user experience we get high praise. In addition by freeing up needed resources to focus on more complex issues, we improved our scalability, SLA's and first-call resolution rates. I have used several other BOT's in my past and this is by far the easiest and the most successful BOT I have seen both internal to IT and for our end-users. **What do you dislike about Moveworks?** Really no downsides other than the incremental cost but that is more than offset by reductions in help desk efficiencies. I would say you need to be committed to working and continuously improving the connections, the knowledge articles and the increasing the functionality to achieve the results. **Recommendations to others considering Moveworks:** Don't just look at cost look at value and opportunity **What problems is Moveworks solving and how is that benefiting you?** Extending the BOT to address new business areas outside of IT and becoming a true multi-functioning service BOT will allow us to further improve the productivity across the company for multiple types of needs. This along with the continuous improvement approach of the Moveworks team results in increased value. **Official Response from Mindy Lyons:** > Laury, thank you for your thoughtful review! We love seeing some of these incredible results, the successes with Moveworks NLP, and how you're deriving value from your bot. Of course, we also appreciate our ongoing partnership. Please keep the feedback coming. ### 5. Love the Slackbot integration **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie M. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Moveworks?** I really enjoy the chatbot feature which is integrated with Slack at my company. I am able to easily open IT cases when I have an issue arise. Moveworks also reminds me automatically when I need to make IT updates (eg. change password) and walks me through the appropriate steps to accomplish said task. **What do you dislike about Moveworks?** Moveworks provides me with the IT support I need in an instant. This tool provides assistance and handles many different issues I run into such as updating software and troubleshooting my device. **What problems is Moveworks solving and how is that benefiting you?** I am able to focus on what matters to my business (selling to customers) vs dealing with IT issues as Movemorks handles tasks in an automated fashion. While the bot is automated, it personalizes messages based on my cases and my current IT needs. ### 6. Great chat bot, increases efficiency while reducing workload. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Sr. Manager, Enterprise Tools, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Moveworks?** The team helping us implement and fine tune this has been really great. We've had a number of questions along the way and getting all the details sorted would have been chaos without their assistance. They've provided tips and tricks, helps us make business decision changes to better improve accuracy, and have been nothing but helpful. **What do you dislike about Moveworks?** There are some limitations around where the data can be sourced for our own self hosted articles. We've sort of hit a plateau on growth which will require a large manual effort to be able to continue to increase what else the AI can handle. **Recommendations to others considering Moveworks:** There's a certain level of effort you, as a company, have to be willing to commit to. If you're willing to commit to that, moveworks will also commit on their end to ensure you have a great product. Its efficient, flexible, and works pretty great. The team supporting us is fantastic. They help make everything function while making sure we understand the what, why, and how part of it. **What problems is Moveworks solving and how is that benefiting you?** Moveworks is handling IT service desk type requests. It has been implemented via Slack and is now fielding most of the requests as they come in to see if it can help with things like resetting passwords, DLs, access requests, MFA resets and more. I love that its helping us scale our IT services team without needing to continually just increase headcounts. ### 7. Moveworks impact for Employee Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ashi S. | Director of Productivity Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Moveworks?** Moveworks in our installation has a very simple interface and creates a much more straightforward way to interact with tickets instead of the ServiceNow UI **What do you dislike about Moveworks?** I would like to see more flexibility in the UI instead of the card-based flow in Teams. **Recommendations to others considering Moveworks:** Moveworks has been a tremendous partner over the past two-plus years we've been working with them. **What problems is Moveworks solving and how is that benefiting you?** Moveworks is reducing the friction for employees in interacting with approvals and tickets by connecting to them where they are (Microsoft Teams and Slack) and empowering them to quickly get back into their flow. **Official Response from Mindy Lyons:** > Hi Ashi, thank you for your candid feedback! Please keep it coming, and we look forward to continuing our tremendous partnership with you and your team! ### 8. Impactful virtual chat product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | IT Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Moveworks?** AgentAsk (our internal brand for Moveworks) resolved 4,800 IT-related incidents in the month of May alone, saving end-user and service desk agent time in the process; We’ve been co-innovating with the Moveworks team on new use cases to further increase impact. **What do you dislike about Moveworks?** No dislikes, looking to move faster with our focus on improving all first-contact experiences through process and technology advancements and Moveworks is a centerpiece for this initiative! **What problems is Moveworks solving and how is that benefiting you?** Assisting in the reduction of L1 service desk members through the use of automating IT incidents. Expanding the product into areas like HR and deploying additional use cases through the Moveworks API. **Official Response from Mindy Lyons:** > Hi Jason, thank you for your honest feedback. It's inspiring to hear about what you've achieved and what's ahead as you continue to grow with Moveworks. Here's to growth and future successes! ### 9. A Chatbot Solution That Actually Helps **Rating:** 4.5/5.0 stars **Reviewed by:** Brad B. | IT Technician, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Moveworks?** Our chatbot is seamlessly integrated with our Microsoft Teams tenant leading to quick user adoption, ease of use, and a single effective communication channel instead of an overload of email notifications. Our users can easily get the answers they need 24/7/365. **What do you dislike about Moveworks?** Nothing comes to mind as a dislike. However, with all software adoptions, some roadblocks and hiccups have to be overcome or accepted and move on. Improvement for us would be figuring out how our users can provide images in their chat sessions that get attached to the ticket in our ITSM software. **What problems is Moveworks solving and how is that benefiting you?** The chatbot has increased our support availability to 24/7/365. Our users now have a resource they can use whenever they need it and wherever they are without worrying about bothering IT. **Official Response from Mindy Lyons:** > Hi Brad, thank you for your review and feedback. We appreciate hearing from you and exploring ideas for how we can continue improving. Please keep this open dialogue going with your partners at Moveworks! ### 10. Pretty useful product, helps save time across the company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Moveworks?** As an engineer, it's saved me quite a bit of time having to manually file tickets for issues that either have existing documentation or for things that can be easily automated. It also improves the time to resolution for our IT team by alleviating the number of tickets they need to manually respond to. I also like that I can get instant responses and feedback from the tool. **What do you dislike about Moveworks?** It doesn't always understand the intent of a question perfectly. I've sometimes asked questions about how to perform a certain process, and it returns a generic answer which isn't very helpful for my query. In these cases, though, I'm still able to redirect the ticket to our IT team to have them help out. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps significantly reduce the operational burden on our IT team, which is often swamped with different requests, many which are tedious to answer over and over. Furthermore, it also makes the lives of engineers and other people within the org a bit easier by speeding up the time for response. Many requests are just needing to get approval from various parties, and Moveworks helps organize and automate all of this manual work. **Official Response from Mindy Lyons:** > Thank you for your honest review. We love hearing from end users that you're seeing the benefits. We look forward to continuing to grow with you and your team! ### 11. Best In Class, Have never seen a tool do this much to improve SLA's and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Moveworks?** The high percentage of tickets it's able to automate 100% I love that it gives my Team the time to work on projects, instead of simple, repetitive tasks. I can list a lot of things that I like about it, but this would be #1. **What do you dislike about Moveworks?** I can't say that I dislike anything right now. Maybe I'm a bit impatient in that I feel that we've only begun to tap the potential that this tool has. The API capability just rolled out, and native app integrations are newer to the roadmap. But honestly, the speed with which they've deployed specific "asks" for us up to now... I expect that a more fleshed out offering in this category will be here within the year. **Recommendations to others considering Moveworks:** Best in class. Be sure you've defined your internal app access approval requests to max its utility. **What problems is Moveworks solving and how is that benefiting you?** - Full Automation of tickets (start to finish) - Compliant Ticket workflows completely automated (required approvals automatically integrated into ticket request workflows) - Automating password/MFA resets (securely, with additional authentication required) - Proactive security communications/measures to protect end-users and maintain compliance (bot has the ability to sync with SIEM and advise on not-approved software, as well as automate removal of undesired software, if end-user approves, via MDM) - Serve as Q&A info resource across multiple departments for employee questions, to free up more time for project/OKR-related work - PTO requests/approvals without having to leave Slack and navigate our clunky HRIS interface ### 12. Great tool for automatically resolving mundane IT tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Srini S. | Applications Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Moveworks?** Moveworks Bot does a great job of automatically resolving IT tasks such as access requests, unlocking accounts, finding the right answer to questions based on KB articles etc. It has substantially reduced the burden on our support team, with a significant portion of the tickets now resolved automatically! The new communications module is also awesome, where we can easily schedule and send custom notifications to anyone in the company. **What do you dislike about Moveworks?** The new API is very handy. One thing that I would like to see implemented is for the API to also return failure messages. At this point, we don't have a way to know if any of the API calls failed, other than reaching out to our Customer Success team and they pulling out a report to let us know of any failures(for e.g. sending Slack messages to multiple users in the company based on a workflow). Due to this, there is a manual component in our workflows using the Moveworks API, which I dislike. **What problems is Moveworks solving and how is that benefiting you?** Solving a lot of the common end-user IT issues autonomously. Reducing the burden on the IT support team. Drastically reducing the time to resolve user tickets. ### 13. Moveworks automation makes my tiny helpdesk work **Rating:** 5.0/5.0 stars **Reviewed by:** Issey A. | IT Service Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Moveworks?** Moveworks integrates with our ticketing system and our chat system. This way it is present in the areas where our users reach out to us. There aren't any other chatbots, or automatic ticket bots that have this level of customization but intelligence. **What do you dislike about Moveworks?** Quarterly data was gathered from movework's own tableau instance. The data points were sort of decided for me and are difficult to gather quickly and for specific dates that I'd like. **What problems is Moveworks solving and how is that benefiting you?** We have a very small service desk and stand against an unending tide of tickets and questions. Our moveworks slack bot, along with proper knowledgebase creation, handles an enormous amount of tickets. **Official Response from Mindy Lyons:** > Hi Issey, thank you for your honest review. We love hearing that you're realizing the benefits of Moveworks and seeing the potential ahead. Please be sure to discuss areas for opportunity with your Customer Success Manager. We look forward to continuing to grow with you and your team! ### 14. Moveworks Moves our Help Desk Forward **Rating:** 5.0/5.0 stars **Reviewed by:** Al W. | North America Service Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Moveworks?** Moveworks helps our users not lock out their accounts by proactively sending reminders it's time to reset passwords. **What do you dislike about Moveworks?** We dislike that we didn't implement the language options sooner. Now Moveworks has Spanish and several other languages available for users to ask the questions in the language they are more comfortable using. **What problems is Moveworks solving and how is that benefiting you?** Moveworks will answer users questions and provide Knowledge base articles that a person can further explore. Also, Moveworks allows targeted communications that can go out by region, specific users or all employees. **Official Response from Mindy Lyons:** > Hi Al W, thank you for your honest review. We love hearing that you're realizing the benefits of Moveworks, including with multilingual support. Every employee deserves instant support, no matter what language they speak. We look forward to continuing to grow with you and your team! ### 15. Excellent product and Customer Success Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rnet2611 N. | Global Technical Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Moveworks?** In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals. **What do you dislike about Moveworks?** I would like to see an online move works community than can be used to support and share ideas. **Recommendations to others considering Moveworks:** an Online users community would be very useful/ **What problems is Moveworks solving and how is that benefiting you?** The Moveworks product is reducing MTTR, enhancing the end-user experience and allowing our Service Desk team to focus on other ITprojects. **Official Response from Mindy Lyons:** > Hi Ryan, thank you for your honest review. We love hearing that you've quickly seen time to value and that our Customer Success team is able to drive a strong partnership along your journey. Thank you for the note on a virtual community -- we're working on a number of ways to connect Moveworks customers with each other so please stay tuned! ### 16. Compelling ROI-- modernizing how employee support is delivered **Rating:** 5.0/5.0 stars **Reviewed by:** Omar O. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Moveworks?** Reduces toil on support desk staff by triaging and connecting employees to the knowledge and actions needed to resolve requests automously **What do you dislike about Moveworks?** It is hard to find issues with the platform. It is not a drop-in and-go solution. You get what you put in so investment in faq's and automation is needed. The MW team will partner with you and support a successful implementation. **What problems is Moveworks solving and how is that benefiting you?** Resolves common issues in minutes vs. days. Automates provisioning of SaaS applications. Reduces services desk toil allowing team members to move up the value chain. **Official Response from Mindy Lyons:** > Hi Omar, we love a review that says "minutes vs. days"! It's great to hear that you're realizing the benefits of Moveworks and and viewing us as partners in your journey. We look forward to continuing to grow with you and your team! ### 17. Made my onboarding experience great **Rating:** 4.5/5.0 stars **Reviewed by:** Suresh J. | Director, Strategic Partnerships, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Moveworks?** One stop shop for all my IT issues. Natural language interface. **What do you dislike about Moveworks?** It didn't work really well for a specific use case (employment verification letter) that was linked to workday **Recommendations to others considering Moveworks:** High value in terms of employee experience and productivity **What problems is Moveworks solving and how is that benefiting you?** Employee onboarding when IT requests volume for the new hire is highest is the best value. But it also becomes a natural place for follow on requests **Official Response from Mindy Lyons:** > Thank you for your honest review. We love hearing from end users that you see the value of Moveworks in your employee experience. Please also keep your IT Admins aware of where you didn't see immediate benefits -- this will help us continue to improve with you and your team. ### 18. Support made Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Moveworks?** The ability to integrate into a multitude of different types of Applications, creating reactive and proactive use cases **What do you dislike about Moveworks?** Metrics Portal needs more impact metrics to help with additional deep dives in areas not clearly visible in the environment. **What problems is Moveworks solving and how is that benefiting you?** Reducing the dependency on our ServiceDesk. With the capabilities introduced, we're able to cut tickets by almost 50% and streamline approvals from days to minutes **Official Response from Mindy Lyons:** > Thank you for your honest review. We love hearing that you're realizing the benefits -- and cutting tickets by almost 50% and streamlining approvals from days to minutes is amazing. Wow. We look forward to continuing to grow with you and your team! Please keep your feedback coming and be sure to share these points with your Customer Success Manager. ### 19. Great solution for the busy businessman! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Moveworks?** I really love how easy it is to solve my problems all though Slack and have tickets automatically created and updated **What do you dislike about Moveworks?** I usually have to be connected to an agent, but it's still pretty seamless **What problems is Moveworks solving and how is that benefiting you?** Helps me solve IT related issues faster **Official Response from Mindy Lyons:** > We love hearing from end users on how this helps drive a better employee experience. Thank you for your honest review! ### 20. Arti much more natural **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Moveworks?** Arti being used within Slack is a much natural experience when making requests of support. **What do you dislike about Moveworks?** So far so good. More time is needed with the tool. **What problems is Moveworks solving and how is that benefiting you?** As an end user I use Arti for support requess. Biggest benefit so far is quicker efficient question and answer with support. ### 21. Overall a nice tool to improve user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Roy P. | Global Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Moveworks?** Integration with Slack, easy to use. Some of the functionalities of the tool have helped with diflection. **What do you dislike about Moveworks?** Tool limitation with integration with other tools. NLP functionality is not great. **Recommendations to others considering Moveworks:** Easy to use tool that will help deflect the **What problems is Moveworks solving and how is that benefiting you?** Serving KBs has helped with ticket diflection. Easy approvals through the bot. ### 22. Thanks, Moveworks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Moveworks?** Great support team! Very knowledgeable and helpful. **What do you dislike about Moveworks?** MW offers great insight on Bot Optimization but I wish they had better writers on their team. **What problems is Moveworks solving and how is that benefiting you?** We are all about self service!! Love that it even helps to fill out Forms/tickets. **Official Response from Mindy Lyons:** > Thank you for calling out our fantastic support team and for your honest feedback! Please keep the dialogue going with your Customer Success lead. We look forward to continuing to grow with you and your team. ### 23. Great Service to Streamline Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Moveworks?** Moveworks has helped us streamline all support functions. From inquiring about an IT ticket status, to quickly updating a request, all via Slack. It has been a real help for our team. **What do you dislike about Moveworks?** Nothing I can think of, the system has been extremely helpful. **What problems is Moveworks solving and how is that benefiting you?** IT Support HR help **Official Response from Mindy Lyons:** > Thank you for your honest feedback! We look forward to continuing to grow with you and your team. ### 24. Excellent tool to resolve IT issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Anisha D. | Sr. Integration Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Moveworks?** The automation that the Bot provides is simply the best- time-saving, cost-saving, clean and neat! **What do you dislike about Moveworks?** Nothing to dislike, simply the best! I know the APIs have just been introduced, and I am looking forward to using them in our automation. **What problems is Moveworks solving and how is that benefiting you?** Automated replies on Slack channels, automated periodic notifications- which help solve most of the IT issues! **Official Response from Mindy Lyons:** > Hi Anisha, we appreciate your honest review and look forward to more great things ahead! Please keep your feedback coming. Thank you! ### 25. Lamabot very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Moveworks?** Easy way to submit and track IT tickets. **What do you dislike about Moveworks?** na nothing to report. it works when i need it to work **Recommendations to others considering Moveworks:** na **What problems is Moveworks solving and how is that benefiting you?** Fast resolutions to IT issues ## Moveworks Discussions - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) - [View Moveworks pricing details and edition comparison](https://www.g2.com/products/moveworks/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+20%3A52%3A13+-0500&secure%5Bsession_id%5D=4118502d-3a0f-4702-a6c8-66471fc02f9e&secure%5Btoken%5D=053566b264cd980b9df82be03e21c87985c4abea45270724e146439271f372a1&format=llm_user) ## Moveworks Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Moveworks Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Moveworks Alternatives - [Aisera](https://www.g2.com/products/aisera/reviews) - 4.4/5.0 (133 reviews) - [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) - 4.6/5.0 (147 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (383 reviews)