--- title: Moveworks Reviews meta_title: 'Moveworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how Moveworks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 125 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Moveworks Reviews **Vendor:** ServiceNow **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 125 ## About Moveworks Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. ## Moveworks Pros & Cons **What users like:** - Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. (11 reviews) - Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. (10 reviews) - Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. (7 reviews) - Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. (7 reviews) - Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. (6 reviews) - Efficiency Improvement (5 reviews) - Easy Setup (4 reviews) - Features (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. (5 reviews) - Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. (4 reviews) - Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. (4 reviews) - Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. (4 reviews) - Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. (3 reviews) - Users report **poor customer support** with slow response times, despite improvements and leadership addressing challenges promptly. (3 reviews) - Access Limitations (2 reviews) - Integration Issues (2 reviews) - Required Expertise (2 reviews) - Slow Performance (2 reviews) ## Moveworks Reviews ### 1. Prebuilt Enterprise Integrations That Connect Easily Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin N. | ServiceNow Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** It already includes prebuilt tools you can connect to across many enterprise platforms (e.g., Slack, Workday, Salesforce). **What do you dislike about Moveworks?** Licensing is not transparent. Also, not much content available for configuring and using moveworks. **What problems is Moveworks solving and how is that benefiting you?** We have many intranet portals serving diff business functions and they have many integrations. Moveworks will reduce lot of hours and operational costs. ### 2. Easy to learn and create quick agents **Rating:** 4.0/5.0 stars **Reviewed by:** Humberto H. **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** I like the ease of creating agents given I have the connectors easily available **What do you dislike about Moveworks?** Ticket interception coming to end of life , this feature was very useful and it seems new bugs will not be used. **What problems is Moveworks solving and how is that benefiting you?** Solves quick agent development for use cases as needed. Answers customers questions from our connected knowledge bases. ### 3. Intuitive and Efficient for Finance Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Linda D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** I like Moveworks for its intuitive workflow design, which makes it easy to map out the workflow. The initial setup was straightforward, which was a big plus. **What do you dislike about Moveworks?** connecting to other SOR stills requirement in-depth development work **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps with AP and vendor management and has an intuitive workflow design that's easy to map. ### 4. Moveworks: improvement in support? **Rating:** 4.0/5.0 stars **Reviewed by:** Vatsal G. | Member - Placement committee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2024 **What do you like best about Moveworks?** Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. **What do you dislike about Moveworks?** Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind. Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. **What problems is Moveworks solving and how is that benefiting you?** I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations. ### 5. Revolutionary AI Automation with Outstanding NLP **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas S. | VP, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Moveworks?** The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. **What do you dislike about Moveworks?** The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. **What problems is Moveworks solving and how is that benefiting you?** Moveworks solves the problem of employee friction and slow support resolution by acting as an AI-powered universal copilot. This benefits us by significantly automating repetitive IT and HR tickets (often 50%+ ticket deflection), allowing support teams to focus on strategic work while providing employees with instant, 24/7 answers right in Slack or Teams. ### 6. Efficient Case Tracking with Automated Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** hector L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers. **What do you dislike about Moveworks?** na **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps with case management, tracking cases between managers, and offers automated time-bound reminders to avoid missing deadlines. ### 7. Potential for Accuracy, Needs Guided Chat **Rating:** 2.5/5.0 stars **Reviewed by:** Truman C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I appreciate the ease of chat with Moveworks. **What do you dislike about Moveworks?** I find the chat aspect of Moveworks free form and not guided. I prefer curated contents. **What problems is Moveworks solving and how is that benefiting you?** I am looking to use Moveworks for universal service request intake and to improve accuracy in triaging requests to the right teams. ### 8. Speedy but Could Be Faster **Rating:** 3.5/5.0 stars **Reviewed by:** Lori F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I use Moveworks for chat and appreciate how it expedites finding answers or submitting requests. I like its speed, even though I think it could be faster. **What do you dislike about Moveworks?** I think the speed could be faster. **What problems is Moveworks solving and how is that benefiting you?** Moveworks expedites finding answers or submitting requests, providing speed in processes. ### 9. Effortless Catalog Management with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** brian c. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I like how easy Moveworks is to use, which simplifies finding the correct catalog item. I also value the integration with Snow, which is really helpful for my tasks. **What do you dislike about Moveworks?** undecided **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps me find the correct catalog item easily and it's very easy to use. ### 10. Moveworks accelerated our adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie G. **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** It meets our internal customers where they are. Making it easy to ask for help all right in slack. **What do you dislike about Moveworks?** It relies heavily on good docs. I wish it improved docs automatically. **What problems is Moveworks solving and how is that benefiting you?** It’s helping deflect high volumes which is saving engineering time ### 11. Sounds Easy to Connect to External Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Sandesh B. | Principal software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Moveworks?** It sounded like it would be very easy to connect to external systems. **What do you dislike about Moveworks?** The frontend and fulfiller functionalities sounded like two different products. **What problems is Moveworks solving and how is that benefiting you?** My organization isn’t using Moveworks yet, and we still have a lot of questions about it. ### 12. Amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** Moveworks provides immediate access to company information and ticketing all from one pane of glass **What do you dislike about Moveworks?** Nothing. It’s a great product and an exciting part of ServiceNow **What problems is Moveworks solving and how is that benefiting you?** The capability to have “hidden” or hard to find information at my fingertips ### 13. Moveworks - The Front Door to your ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan M. | Technology Development Program Engineer I **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** Moveworks helps to streamline your entire organization in one place. They bring knowledge, workflows, and management under one umbrella. **What do you dislike about Moveworks?** There's still room for further cohesion in the platform **What problems is Moveworks solving and how is that benefiting you?** Solving low-level employee needs and eliminating the burden on our service desk ### 14. From chatbot to automation **Rating:** 4.5/5.0 stars **Reviewed by:** Joe D. | Director of Engineering (System/Firmware) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** Integration to Workday and other ERPs save time and improve the experience of employees and managers **What do you dislike about Moveworks?** No ability to call MCP servers yet. Coming soon we hope... **What problems is Moveworks solving and how is that benefiting you?** We use MoveWorks to deflect cases before they happen ### 15. Effortless Setup, Boosts Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Kelli B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I find Moveworks very easy to use, and I appreciate how it helps more people faster with its chatbot features. **What do you dislike about Moveworks?** I have nothing specific I dislike **What problems is Moveworks solving and how is that benefiting you?** Moveworks helps me assist more people faster and is easy to use. ### 16. Easy, Intuitive UI with Natural Language and Teams Integration **Rating:** 4.5/5.0 stars **Reviewed by:** elaine l. | Sr Manager IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** THe easy intuitive user interface. can use natural language. can integrate into Teams platform **What do you dislike about Moveworks?** expensive - need to buy the higher tiered model **What problems is Moveworks solving and how is that benefiting you?** Can deflect cases and relieve my IT Service Desk agents from admintratiev tasks ### 17. Love the agent! **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh K. | Assistant Director IT **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** I can interact with the agent in MS Teams to get ticket updates and submit comments **What do you dislike about Moveworks?** None that I can think of at this point now **What problems is Moveworks solving and how is that benefiting you?** Instant access to ticket updates. Embedded within Microsoft Teams ### 18. Great guidance, but weak analytics and ServiceNow integration limit enterprise readiness **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** Tone of answers and guidance; the connections to ServiceNow as a backend, and the availability of interfaces in various places (Google Chat, Employee Center, etc..) **What do you dislike about Moveworks?** It's not enterprise-ready. Chats are not synced between channels, integration with ServiceNow catalog items is weak, managing the Moveworks development is difficult. The analytics are weak. **What problems is Moveworks solving and how is that benefiting you?** Moveworks is becoming our employees' first choice for help. That's huge, and allows savings of time versus searching in various places. ### 19. More room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** brenda r. | IT Sr. Manager ServiceNow Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** Definitely better than most bots I know in terms of response accuracy. **What do you dislike about Moveworks?** Insufficient response and more reliance to human agents **What problems is Moveworks solving and how is that benefiting you?** faster fulfillment of repetitive requests such as password reset without needing human intervention ### 20. Move works **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek e. **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** The ui and ease of use. Its looking better compared to va **What do you dislike about Moveworks?** That we have to seperately setup and not likenava **What problems is Moveworks solving and how is that benefiting you?** User experience and interface and integration with llm ### 21. Licensing and Compliance Are Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Indira H. | ServiceNow Product Owner I Solutions Architect (CSA, CIS-HR, ITIL), Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** agility to connect with different application **What do you dislike about Moveworks?** the licensing cost and the complaince ,and it has the pro plan which even cost more **What problems is Moveworks solving and how is that benefiting you?** Automatic tool to help the desk less worker ### 22. Magical Employee experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shaumik M. | Founding Staff Engineer **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** It's like talking to a human but very efficient. **What do you dislike about Moveworks?** It can make mistakes which then deflects to ticket filing. **What problems is Moveworks solving and how is that benefiting you?** Connects to all our internal systems and makes searching easy. ### 23. My company knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Waldemar W. **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** Fast and easy accessible knowledge from my company easy to find **What do you dislike about Moveworks?** The interface, the setup, configuration is different then from snow. **What problems is Moveworks solving and how is that benefiting you?** It helps customers find solutions faster. ### 24. Fancy Tool needs heavy backend work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** It promises to be as good as ChatGPT or Claude for generative AI, and to act as an agent that can fulfill employee requests. **What do you dislike about Moveworks?** Everything feels stuck at the ground level. It seems to need heavy backend support and a lot of lifting just to get things working, even for small tasks like placing requests. **What problems is Moveworks solving and how is that benefiting you?** None. It promises much but delivers none ### 25. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jameika R. **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** What’s not to like!? Looking forward to continued use. **What do you dislike about Moveworks?** That more people don’t know about this product! **What problems is Moveworks solving and how is that benefiting you?** Work quicker, spend more time on productive work. ### 26. Interactions with agents **Rating:** 5.0/5.0 stars **Reviewed by:** Bohyun L. | Senior Consulting Manager **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** Human and agent interactions using natural language. **What do you dislike about Moveworks?** Nothing at all. Wanna know more about Moveworks. **What problems is Moveworks solving and how is that benefiting you?** To make better employee experience using Moveworks ### 27. Effortless IT/HR Automation with Seamless Integrations and Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Raunak K. | Associate manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Moveworks?** Automates IT/HR support efficiently with AI. Integrates well with tools like Slack, Teams, and ServiceNow. Improves employee experience and response time. Provides useful analytics and insights. easy implementation of data **What do you dislike about Moveworks?** Expensive for smaller organizations. Limited deep customization. Dependent on integration quality. Occasional AI context or language gaps. **What problems is Moveworks solving and how is that benefiting you?** Automates routine tasks: Quickly resolves common IT or HR issues (like password resets, access requests, FAQs) without human help. Saves time: Reduces ticket load and response time for support teams. Improves productivity: Employees get instant answers directly in Slack or Teams. Enhances employee experience: Provides 24/7 support and consistent service quality. Data-driven insights: Offers analytics to track issues, trends, and efficiency improvements. ### 28. Enabler **Rating:** 3.5/5.0 stars **Reviewed by:** Vishal D. | Sr. IT Leader - ServiceNow **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** It seamlessly integrates with ServiceNow and teams **What do you dislike about Moveworks?** It has overlapping capabilities with ServiceNow. **What problems is Moveworks solving and how is that benefiting you?** It’s streamlining how employees get help. ### 29. Awesome product **Rating:** 4.5/5.0 stars **Reviewed by:** Soumya s. **Reviewed Date:** May 06, 2026 **What do you like best about Moveworks?** Ease of use Quickly time to market And simplify **What do you dislike about Moveworks?** Configuration requirements and initial setup **What problems is Moveworks solving and how is that benefiting you?** Organizational management of internal tickets ### 30. Easy-to-Use AI Search Across Multiple Data Repositories **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** We are using this as a way into using AI for end users - being able to search and surface multiple data repositories in an easy to use manner. **What do you dislike about Moveworks?** We are still working on implementation and rollout to general users. **What problems is Moveworks solving and how is that benefiting you?** Ability to search across domains ie SharePoint and Workday and policies all on non integrated systems ### 31. User-Friendly Experience with Great NLU Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** It is very user friendly and the nlu capabilities are great. **What do you dislike about Moveworks?** Sometimes it can be difficult to make sure it is using appropriate user criteria. **What problems is Moveworks solving and how is that benefiting you?** Helping employees complete e2e work and requests ### 32. CSM for multiple fulfiller teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 07, 2026 **What do you like best about Moveworks?** Nice demo that I saw today at knowledge 2026 **What do you dislike about Moveworks?** It doesn’t use or support the google Gemini model **What problems is Moveworks solving and how is that benefiting you?** Move workflows for internal employee scenarios ### 33. Precise Incident and Case Resolution Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Moveworks?** Precit Incidents and Cases, resolve them **What do you dislike about Moveworks?** Very time consuming learning curve for the model **What problems is Moveworks solving and how is that benefiting you?** Helps solve incidents that come through our way ### 34. Effortless and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny Santiago M. | Actor/Location producer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Moveworks?** Easy to work with on a basic tip of editing. **What do you dislike about Moveworks?** It does have some limitations that can slow down your work. Additionally, when it comes to editing and adding features, you may find that you can't accomplish much. **What problems is Moveworks solving and how is that benefiting you?** I'm not entirely certain, but I still think it's a good option. ### 35. Moveworks Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket M. | Staff Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Moveworks?** Integration with the AI tool which is good update after a long time **What do you dislike about Moveworks?** Still it can integrate with multiple AI tools **What problems is Moveworks solving and how is that benefiting you?** Its AI helps save time by a large margin by solving employees' issues automatically. The biggest benefit is that, employees are really happy and satisfied with it ### 36. Improve Workflow Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Moveworks?** Its a nice backend for creating intractive workflow **What do you dislike about Moveworks?** its a taking time for login and not have proper deatils **What problems is Moveworks solving and how is that benefiting you?** Its integrates well with tools like Slack, Teams, ServiceNow & AI chatbot actually resolves issues without needing human agents. ### 37. Automated IT Support - Volume Reduction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Moveworks?** Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings! Moveworks made it very easy to get started. We have good joint success programs and are on the same page **What do you dislike about Moveworks?** There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams. **What problems is Moveworks solving and how is that benefiting you?** Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes! Our utility workers use it for their critical work! ### 38. MoveWork - A Smart AI copilot **Rating:** 4.0/5.0 stars **Reviewed by:** Nitish T. | Technology Specialist - AI/ML, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Moveworks?** Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well. They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements. **What do you dislike about Moveworks?** Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds. **What problems is Moveworks solving and how is that benefiting you?** It's one Stop solutions for IT support and helpdesk ### 39. Improving employee experience through AI **Rating:** 3.5/5.0 stars **Reviewed by:** Anant D. | Machine Learning Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Moveworks?** The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees. **What do you dislike about Moveworks?** Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. **What problems is Moveworks solving and how is that benefiting you?** Mainly ease of reporting IT issues and passwort resetting. ### 40. Great IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Froilán M. | Senior RPA Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Moveworks?** Automating tasks using Moveworks has been the best choice, their support is fast and always responsive. **What do you dislike about Moveworks?** In complicated cases it might not be the best alternative. **What problems is Moveworks solving and how is that benefiting you?** Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent. ### 41. A friend in deed **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Ali K. | Software developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Moveworks?** This technology caters to the needs of professional who need to apply solutions for real world problems. **What do you dislike about Moveworks?** Nothing in particular as i have yet to find any discrepancy in what the company delivers **What problems is Moveworks solving and how is that benefiting you?** Embedded Apis help to refactoring the code efficiently ### 42. After 2 months of working with the product **Rating:** 4.0/5.0 stars **Reviewed by:** Krishna S. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Moveworks?** Solve support tickets, search content, and automate workflows across the business **What do you dislike about Moveworks?** It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. **What problems is Moveworks solving and how is that benefiting you?** Ai support chat bot Saves employees time by automating ### 43. AI platform ...that makes life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Vasundhara G. | Automation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Moveworks?** Search for information tool -- gives the best and highly efficient results **What do you dislike about Moveworks?** Not really anything to dislike about this **What problems is Moveworks solving and how is that benefiting you?** It gives good candidate results and help to analyse the market cap ### 44. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Bhadri S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Moveworks?** The innovations they do in the space which i like **What do you dislike about Moveworks?** Research and development which is happening **What problems is Moveworks solving and how is that benefiting you?** Coding programs ### 45. My Moveworks experience! **Rating:** 4.5/5.0 stars **Reviewed by:** David K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Moveworks?** Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers. **What do you dislike about Moveworks?** Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services. **What problems is Moveworks solving and how is that benefiting you?** Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive. The messaging platform has allowed us to create more engaging communications that have increased our view rates. ### 46. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Moveworks?** Makes ticket solving easier, quite helpful **What do you dislike about Moveworks?** Nothing to dislike yet. So far everything is good **What problems is Moveworks solving and how is that benefiting you?** Ticket Solving ### 47. An AI bot that seriously saves your team time and aggravation **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Moveworks?** The best part of the experience with Moveworks is working with their Customer Success team. They do what it takes to ensure success. **What do you dislike about Moveworks?** We have been using Moveworks for almost a year now and there is nothing to dislike. The team and the product are awesome **What problems is Moveworks solving and how is that benefiting you?** Our bot, Laika, provides a service to our employees that is both instant and wide-ranging in it's ability. Approvals, app assignments, password resets, all done ### 48. Great way to provide self service to your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Mark W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Moveworks?** I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink. **What do you dislike about Moveworks?** If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. **What problems is Moveworks solving and how is that benefiting you?** We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time. ### 49. Wonderful Support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Moveworks?** We have had two customer success engineers who have both been wonderful. Their team takes the time to learn about our organization and the team members involved with our Moveworks Deployment. I look forward to our bi-weeekly meetings. In addition to their wonderful team, the platform has allowed us to grow our knowledge base and understand our knowledge gaps. **What do you dislike about Moveworks?** Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. **What problems is Moveworks solving and how is that benefiting you?** We have drastically improved our knowledge management, and reduced our Tier 1 technical support workload. ### 50. AilI for All In **Rating:** 5.0/5.0 stars **Reviewed by:** Donald S. | VP, IT Enterprise Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Moveworks?** Moveworks is really the only plug n play. They are a no code low code Chat AI provider. Always s innovating and bringing cutting edge AI to the market **What do you dislike about Moveworks?** Moveworks is a la carte. Each new offering is an added SKU **What problems is Moveworks solving and how is that benefiting you?** Getting quick self service support for the enterprise. Allows for automation and reskilling existing staff ## Moveworks Discussions - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) - [View Moveworks pricing details and edition comparison](https://www.g2.com/products/moveworks/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+04%3A48%3A41+-0500&secure%5Bsession_id%5D=e0840451-9179-4d4e-b85d-eaaa6ec9639f&secure%5Btoken%5D=1934173a52a3a5de37184f59433b7ad640673dfc703fcd7189640ed29b2686ac&format=llm_user) ## Moveworks Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Moveworks Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Moveworks Alternatives - [Aisera](https://www.g2.com/products/aisera/reviews) - 4.4/5.0 (133 reviews) - [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) - 4.6/5.0 (147 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews)