--- title: ServiceNow EmployeeWorks Reviews meta_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 127 scale: '5' date_modified: '2026-08-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # ServiceNow EmployeeWorks Reviews **Vendor:** ServiceNow **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 127 ## About ServiceNow EmployeeWorks Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. ## ServiceNow EmployeeWorks Pros & Cons **What users like:** - Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. (11 reviews) - Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. (10 reviews) - Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. (7 reviews) - Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. (7 reviews) - Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. (6 reviews) - Efficiency Improvement (5 reviews) - Easy Setup (4 reviews) - Features (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. (5 reviews) - Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. (4 reviews) - Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. (4 reviews) - Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. (4 reviews) - Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. (3 reviews) - Users report **poor customer support** with slow response times, despite improvements and leadership addressing challenges promptly. (3 reviews) - Access Limitations (2 reviews) - Integration Issues (2 reviews) - Required Expertise (2 reviews) - Slow Performance (2 reviews) ## ServiceNow EmployeeWorks Reviews ### 1. Fast, Chat-Based Support—Great for Common Requests, Less So for Complex Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit S. | Sme, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about ServiceNow EmployeeWorks?** What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical. It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time. Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. **What do you dislike about ServiceNow EmployeeWorks?** What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used. At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation. Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps solve the problem of slow and manual employee support processes. Earlier, most issues required raising tickets and waiting for the IT or support team, which delayed productivity. With Moveworks, many common requests like password resets, access issues, and basic troubleshooting are handled instantly through chat. This reduces the workload on support teams and allows them to focus on more complex tasks. It also improves response time and overall employee experience, as issues get resolved much faster without long wait times. From a business perspective, it increases efficiency, reduces operational costs, and ensures smoother day-to-day operations across teams. ### 2. Fast, Accurate Automation for Employee Support Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Tharani K. | Associate Manager - Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ServiceNow EmployeeWorks?** It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. **What do you dislike about ServiceNow EmployeeWorks?** One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance. ### 3. Revolutionizing Workplace Efficiency with Moveworks **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Jr. Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about ServiceNow EmployeeWorks?** Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. **What do you dislike about ServiceNow EmployeeWorks?** While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department: 1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties. 2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly. 3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes. 4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force. Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. ### 4. Efficient Ticket Handling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like the interception of tickets feature in Moveworks because it helps reduce the time agents spend on first contact, expediting information delivery to our customers. This efficiency in handling tickets is valuable. **What do you dislike about ServiceNow EmployeeWorks?** When customers get information from Moveworks, they receive links that aren't listed on the agent's side, causing chaos when agents need to take action and remediate knowledge articles. Additionally, the way to gather information on ticket deflection is limited to a thumbs up or down. I would prefer to have a button where the customer can fully confirm if the deflection was performed. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks for first contact tickets, ticket interception, and deflection, saving agents time by not having to handle initial contacts and expediting information to customers. ### 5. Moveworks Empowers Employees to Get Things Done Faster **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** Moveworks is currently empowering our employees across the organization to get things done without the nuance of accessing multiple organizational platforms to make request or get information. While our organization is still in the user adoption stage, many are excited about the possibilities to make things move much easier and faster! **What do you dislike about ServiceNow EmployeeWorks?** The configuration stage has been a bit complex for our organization and this was mostly due to the data feed requirements Moveworks needed to ingest to get the desired outputs. It was a bit bumpy at first but we have cleared a good path and are heading in the right direction to improve the tool and its utilization. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Helping employees make requests and obtain information for IT Services and Human Services areas across the organization. The convenience has been highly beneficial and reduces what could be hours of searching for the right place to make a request. ### 6. Effortless Navigation with Natural Language Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Paul T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like how Moveworks uses natural language, allowing me to type the way I want without having to learn new ways. It’s also great that employees don't have to struggle to find the right options as they navigate through a lot of menus and submenus. Plus, the initial setup of Moveworks was simple and straightforward. **What do you dislike about ServiceNow EmployeeWorks?** I think the native way of integration with more products could be improved. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks because employees don’t have to struggle to find options through menus. Its natural language feature lets me type the way I want without learning new ways. ### 7. Seamless Integration, Needs More Connectors **Rating:** 3.5/5.0 stars **Reviewed by:** Sourav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I find the integration with ServiceNow really smooth for storing requests. End-user inputs are seamless, making operations run without a hitch. I appreciate the easy and seamless connection with other tools, which is a big plus for me. Additionally, the real-time updates are quite convenient, and setting up Moveworks was easy, which made the initial transition hassle-free. **What do you dislike about ServiceNow EmployeeWorks?** I think Moveworks should be more robust and have more connectors available. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks provides seamless end user inputs and easy connections with other tools, integrated with ServiceNow for storing requests. ### 8. Efficient Helpdesk Solution with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H. | Enterprise Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I use Moveworks to resolve helpdesk tickets and process user approvals efficiently. I really like the number of plugins it has right out of the box, which makes it easy to connect to other platforms and improve the user experience. The initial setup was very easy as well. **What do you dislike about ServiceNow EmployeeWorks?** Improving their governance controls for Agentic AI **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks to resolve helpdesk tickets and approvals. It solves problems like user approvals, accessing knowledge documents, and incidents. The out-of-the-box plugins help us connect to other platforms, enhancing user experience. ### 9. Effortlessly Manages Data with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** luke l. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** I use Moveworks daily for multifunctional alignment within my company, and I find it to be a great program. It's a very good tool that allows me to quickly search through mountains of internal data, which really stands out for me. I also appreciate the ease of use with the platform. **What do you dislike about ServiceNow EmployeeWorks?** ease of creation within environment **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks daily for multifunctional alignment within my company. It allows me to quickly search through mountains of internal data, and I appreciate the ease of use. ### 10. Highly Usable but Needs Data Integration Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Craig G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like Moveworks for its integration with ServiceNow within portal and teams. I find it meets the customer where they are, like in portal and teams. I appreciate the usability and its ability to retrieve answers for questions and catalog item submissions. **What do you dislike about ServiceNow EmployeeWorks?** I don't care that it still requires data to be ingested when the data already exists in ServiceNow. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks meets customers where they are through portals and Teams. I use it to retrieve answers for questions and catalog item submissions. ### 11. Reasoning Engine Sets Moveworks Apart **Rating:** 3.5/5.0 stars **Reviewed by:** Damian G. | Senior Analyst, Business Application Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like Moveworks for its reasoning engine. We believe it can significantly improve our virtual agent, which is currently not the best. **What do you dislike about ServiceNow EmployeeWorks?** As of now I don't see anything that may not work other than the number of different conversation types we need to maintain. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** We plan to use Moveworks as a single pane for interacting with ServiceNow, aiming to improve user experience beyond a traditional employee center. Its reasoning engine is expected to enhance our virtual agent, which currently underperforms. ### 12. Platform Lead **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruv C. **Reviewed Date:** July 29, 2026 **What do you like best about ServiceNow EmployeeWorks?** The automation part was amazing and really useful **What do you dislike about ServiceNow EmployeeWorks?** There should be more plugins to connect and knowledge should also be part of it. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Unified interface to all requests, instead of jumping from one system to another. ### 13. Enhances Employee Experience with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I really like Moveworks for its time to market and the ability to deliver a better employee experience with ease. Its simplicity, knowledge, and the answers it provides are features I value highly. **What do you dislike about ServiceNow EmployeeWorks?** I wish Moveworks had more connectors and an easy connector interface to allow other platforms an easy way in. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I plan to use Moveworks as the front door into our business to handle manual escalations and deliver a better employee experience easily. ### 14. Effortless IT Support and Efficiency with Moveworks **Rating:** 4.0/5.0 stars **Reviewed by:** Jatin D. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ServiceNow EmployeeWorks?** Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly effective for organizations and teams, helping to save time, streamline IT support, and boost overall efficiency. Implementation is straightforward, and even if you lack prior experience with similar tools, you should have no trouble using Moveworks. The service also places a strong emphasis on robust security measures to protect the confidentiality and integrity of information. **What do you dislike about ServiceNow EmployeeWorks?** At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fit, as integrating it with existing systems can require significant effort. It's better tool if you're using iserve. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks addresses the challenge of slow and manual employee support by automating IT, HR, and finance requests using conversational AI. Rather than waiting hours or even days for ticket resolution, employees receive immediate assistance within familiar tools such as Slack or Teams. This automation relieves IT and HR teams from repetitive tasks, allowing them to concentrate on more strategic initiatives. Additionally, it enhances the employee experience by offering 24/7 multilingual support, making it especially valuable for organizations and customers spread across different countries and regions. ### 15. Effective Case Resolution, But Setup Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Archana K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like that Moveworks resolves most of my cases, which decreases the need for agent support. The detailed resolution summary is a valuable feature. **What do you dislike about ServiceNow EmployeeWorks?** It doesn't read user permission and roles, which is a bit of an issue. Also, the initial setup is a little tricky. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks to search for HR cases and resolve them, making most cases get resolved without needing agent support, and I appreciate the detailed resolution summaries. ### 16. Quick and User-Friendly AI Solution with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Archana k. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I find Moveworks quick and easy to use. I also appreciate how it reads user roles and access effectively, ensuring restricted items are not displayed. The initial setup was super easy. **What do you dislike about ServiceNow EmployeeWorks?** Moveworks does not fetch knowledge base articles effectively. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks to resolve cases and provide summaries quickly. It reads user roles and access effectively, ensuring restricted items are not displayed. I find it quick and easy to use. ### 17. Effortless Access and Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Simon G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I appreciate Moveworks for making it easy for users to access our internal information. I really like the simplicity it offers for the end user. It integrates well with our intranet, which is a big plus. **What do you dislike about ServiceNow EmployeeWorks?** Nothing **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks for employee self-service HR and IT. It makes it easy for users to access our internal information, offers simplicity for the end user, and integrates well with our intranet. ### 18. Easy Setup, Quick User Support, Needs More Automation **Rating:** 4.0/5.0 stars **Reviewed by:** scott g. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like Moveworks for its ability to provide quick answers for users and approvals for catalog items. I also appreciate the ability to do approvals on the portal. Additionally, the initial setup was very easy. **What do you dislike about ServiceNow EmployeeWorks?** It doesn't have the ability to 'do work' - it also cannot work with catalog items that have scripting on them. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks provides quick answers for users and approvals for catalog items. ### 19. Efficient AI Agent with Some Security Concerns **Rating:** 3.5/5.0 stars **Reviewed by:** Connor O. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like how Moveworks acts as a layer before reaching a real agent to lower wait times. I appreciate the automated incident creation feature. **What do you dislike about ServiceNow EmployeeWorks?** I don't like the restrictions based on ACLs that potentially cause security issues. There were also some issues with implementing on ESC. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks lowers wait times by creating a layer before reaching a real agent, and I like its automated incident creation. ### 20. Automation Made Easy Despite Integration Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Jagdish L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** I use Moveworks for automation, noise reduction, and application monitoring. I like the automation and elimination features along with alert suppression. **What do you dislike about ServiceNow EmployeeWorks?** I don't like the integration with COTS products or mainframe, which is problematic. Also, the initial setup was a bit difficult due to training requirements. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks for automation, application monitoring, noise reduction, and alert suppression, which streamline our processes and enhance efficiency. ### 21. Good UI for Study with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Rushikesh K. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about ServiceNow EmployeeWorks?** I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. **What do you dislike about ServiceNow EmployeeWorks?** I find the login page and dashboard in Moveworks to be problematic. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I use Moveworks to assist with research and assignments, benefiting from its user-friendly interface, helpful documentation, and overall positive user experience. ### 22. Agile, Easy Integration, Ideal for Employee Engagement **Rating:** 3.5/5.0 stars **Reviewed by:** indira h. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like Moveworks for its agility and the readymade plug-and-play integration. It makes it easy to apply governance around the model, which I find particularly valuable. The setup process, which takes 12 weeks, was good. **What do you dislike about ServiceNow EmployeeWorks?** in initial depolyment- needs time to analysis completely **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps deskless workers connect with ADP and retrieve employee data. ### 23. Prebuilt Enterprise Integrations That Connect Easily Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin N. | ServiceNow Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** It already includes prebuilt tools you can connect to across many enterprise platforms (e.g., Slack, Workday, Salesforce). **What do you dislike about ServiceNow EmployeeWorks?** Licensing is not transparent. Also, not much content available for configuring and using moveworks. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** We have many intranet portals serving diff business functions and they have many integrations. Moveworks will reduce lot of hours and operational costs. ### 24. Easy to learn and create quick agents **Rating:** 4.0/5.0 stars **Reviewed by:** Humberto H. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like the ease of creating agents given I have the connectors easily available **What do you dislike about ServiceNow EmployeeWorks?** Ticket interception coming to end of life , this feature was very useful and it seems new bugs will not be used. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Solves quick agent development for use cases as needed. Answers customers questions from our connected knowledge bases. ### 25. Intuitive and Efficient for Finance Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Linda D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like Moveworks for its intuitive workflow design, which makes it easy to map out the workflow. The initial setup was straightforward, which was a big plus. **What do you dislike about ServiceNow EmployeeWorks?** connecting to other SOR stills requirement in-depth development work **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps with AP and vendor management and has an intuitive workflow design that's easy to map. ### 26. Moveworks: improvement in support? **Rating:** 4.0/5.0 stars **Reviewed by:** Vatsal G. | Member - Placement committee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2024 **What do you like best about ServiceNow EmployeeWorks?** Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. **What do you dislike about ServiceNow EmployeeWorks?** Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind. Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations. ### 27. Efficient Case Tracking with Automated Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** hector L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I really appreciate Moveworks for its automated time-bound reminders. These reminders help me not to miss any case deadlines, which is crucial when tracking cases between case managers. **What do you dislike about ServiceNow EmployeeWorks?** na **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps with case management, tracking cases between managers, and offers automated time-bound reminders to avoid missing deadlines. ### 28. Speedy but Could Be Faster **Rating:** 3.5/5.0 stars **Reviewed by:** Lori F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I use Moveworks for chat and appreciate how it expedites finding answers or submitting requests. I like its speed, even though I think it could be faster. **What do you dislike about ServiceNow EmployeeWorks?** I think the speed could be faster. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks expedites finding answers or submitting requests, providing speed in processes. ### 29. Effortless Catalog Management with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** brian c. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I like how easy Moveworks is to use, which simplifies finding the correct catalog item. I also value the integration with Snow, which is really helpful for my tasks. **What do you dislike about ServiceNow EmployeeWorks?** undecided **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps me find the correct catalog item easily and it's very easy to use. ### 30. Effortless Setup, Boosts Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Kelli B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** I find Moveworks very easy to use, and I appreciate how it helps more people faster with its chatbot features. **What do you dislike about ServiceNow EmployeeWorks?** I have nothing specific I dislike **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Moveworks helps me assist more people faster and is easy to use. ### 31. More room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** brenda r. | IT Sr. Manager ServiceNow Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** Definitely better than most bots I know in terms of response accuracy. **What do you dislike about ServiceNow EmployeeWorks?** Insufficient response and more reliance to human agents **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** faster fulfillment of repetitive requests such as password reset without needing human intervention ### 32. Move works **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek e. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow EmployeeWorks?** The ui and ease of use. Its looking better compared to va **What do you dislike about ServiceNow EmployeeWorks?** That we have to seperately setup and not likenava **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** User experience and interface and integration with llm ### 33. Licensing and Compliance Are Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Indira H. | ServiceNow Product Owner I Solutions Architect (CSA, CIS-HR, ITIL), Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** agility to connect with different application **What do you dislike about ServiceNow EmployeeWorks?** the licensing cost and the complaince ,and it has the pro plan which even cost more **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Automatic tool to help the desk less worker ### 34. Enabler **Rating:** 3.5/5.0 stars **Reviewed by:** Vishal D. | Sr. IT Leader - ServiceNow **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow EmployeeWorks?** It seamlessly integrates with ServiceNow and teams **What do you dislike about ServiceNow EmployeeWorks?** It has overlapping capabilities with ServiceNow. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** It’s streamlining how employees get help. ### 35. Improve Workflow Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ServiceNow EmployeeWorks?** Its a nice backend for creating intractive workflow **What do you dislike about ServiceNow EmployeeWorks?** its a taking time for login and not have proper deatils **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Its integrates well with tools like Slack, Teams, ServiceNow & AI chatbot actually resolves issues without needing human agents. ### 36. MoveWork - A Smart AI copilot **Rating:** 4.0/5.0 stars **Reviewed by:** Nitish T. | Technology Specialist - AI/ML, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about ServiceNow EmployeeWorks?** Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well. They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements. **What do you dislike about ServiceNow EmployeeWorks?** Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** It's one Stop solutions for IT support and helpdesk ### 37. Improving employee experience through AI **Rating:** 3.5/5.0 stars **Reviewed by:** Anant D. | Machine Learning Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about ServiceNow EmployeeWorks?** The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees. **What do you dislike about ServiceNow EmployeeWorks?** Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Mainly ease of reporting IT issues and passwort resetting. ### 38. After 2 months of working with the product **Rating:** 4.0/5.0 stars **Reviewed by:** Krishna S. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about ServiceNow EmployeeWorks?** Solve support tickets, search content, and automate workflows across the business **What do you dislike about ServiceNow EmployeeWorks?** It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Ai support chat bot Saves employees time by automating ### 39. Arti much more natural **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about ServiceNow EmployeeWorks?** Arti being used within Slack is a much natural experience when making requests of support. **What do you dislike about ServiceNow EmployeeWorks?** So far so good. More time is needed with the tool. **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** As an end user I use Arti for support requess. Biggest benefit so far is quicker efficient question and answer with support. ### 40. Overall a nice tool to improve user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Roy P. | Global Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about ServiceNow EmployeeWorks?** Integration with Slack, easy to use. Some of the functionalities of the tool have helped with diflection. **What do you dislike about ServiceNow EmployeeWorks?** Tool limitation with integration with other tools. NLP functionality is not great. **Recommendations to others considering ServiceNow EmployeeWorks:** Easy to use tool that will help deflect the **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Serving KBs has helped with ticket diflection. Easy approvals through the bot. ### 41. Lamabot very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about ServiceNow EmployeeWorks?** Easy way to submit and track IT tickets. **What do you dislike about ServiceNow EmployeeWorks?** na nothing to report. it works when i need it to work **Recommendations to others considering ServiceNow EmployeeWorks:** na **What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?** Fast resolutions to IT issues ## ServiceNow EmployeeWorks Discussions - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) - [View ServiceNow EmployeeWorks pricing details and edition comparison](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A42%3A42+-0500&secure%5Bsession_id%5D=d3f2dc7c-207f-4a88-8e71-d57b1003f36a&secure%5Btoken%5D=b0b23fd753f8e00d70f3ab347140649cf5b4fe1ee7b97d0141efa8664c00289b&format=llm_user) ## ServiceNow EmployeeWorks Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ServiceNow EmployeeWorks Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Usage Tracking/Analytics** - Usage Tracking/Analytics **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Third-Party Integration** - Third-Party Integration **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Multi-Language** - Multi-Language **Integration into Third Party Applications** - Integration into Third Party Applications **Predictive Analytics** - Predictive Analytics **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **HR System Integration** - HR System Integration **Escalation Management** - Escalation Management **Proactive Tasking** - Proactive Tasking **Proactive Intervention** - Proactive Intervention **AI‑Powered Candidate Screening** - AI‑Powered Candidate Screening **Policy Enforcement** - Policy Enforcement **Interview & Scheduling Agent** - Interview & Scheduling Agent **Agent Governance** - Agent Governance **HR Automation** - HR Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails - API Security - Data Security - Authentication **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation - Multimedia Support - Multi-Modal Input Support **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration - Third-Party Integrations **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Additional Functionality** - Version Control - Scalability - Personalization - Data Extraction - Webhooks - API - Natural Language Processing - Fallback Handling - Drag & Drop - Multiple LLM Models - Built-in AI Assistant - Automated Testing - Data Governance - Collaboration Tools - Pre-built Templates - Agent Design Tools - Deep Learning - Model Training - Analytics - Single Sign On - Debugging - Deployment Management - Proactive Error Detection **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top ServiceNow EmployeeWorks Alternatives - 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