---
title: Mihup Reviews
meta_title: 'Mihup Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 68 reviews by the users' company size, role or industry to
  find out how Mihup works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 68
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Mihup Reviews
**Vendor:** Mihup Communications Private Limited.  
**Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 68
## About Mihup
Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.



## Mihup Pros & Cons
**What users like:**

- Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. (18 reviews)
- Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. (14 reviews)
- Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. (11 reviews)
- Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. (9 reviews)
- Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. (9 reviews)
- Users appreciate the **accuracy and clarity in speech analytics** of Mihup, enhancing customer interaction understanding significantly. (8 reviews)
- Users commend Mihup for its **exceptional support and ease of use** , making evaluation processes smooth and efficient. (8 reviews)
- Integrations (8 reviews)
- AI Technology (7 reviews)
- Users value the **actionable insights** from Mihup, significantly enhancing call analysis and team performance. (7 reviews)

**What users dislike:**

- Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. (12 reviews)
- Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. (7 reviews)
- Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. (7 reviews)
- Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. (7 reviews)
- Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. (7 reviews)
- Time-Consuming (6 reviews)
- Slow Performance (5 reviews)
- Call Issues (4 reviews)
- Users find the **dashboard issues** frustrating, citing poor UI responsiveness and a lack of personalization. (4 reviews)
- Difficult Setup (4 reviews)

## Mihup Reviews
  ### 1. Impressive Language Support and Enterprise Features, Minor Room for Growth

**Rating:** 3.5/5.0 stars

**Reviewed by:** Neha J. | UX/UI Designer, Design, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Mihup?**

Can understand Indian languages & dialects, code switching, regional accents etc. Live alerts during calls, compliance monitoring, sentiment shifts, agent guidance. Both cloud and on premises deployment options. Target sectors like automotive, BFSI, contact centres etc., so capable for real world enterprise use. Good customer Support.

**What do you dislike about Mihup?**

Less mature/market wide recognition compared to global large vendors.
If workflows are highly complex or global with many languages beyond what they currently support, we will need extra effort. For non Indian languages or non dialect scenarios, it does not have very broad data/training. Pricing & other details are not transparent enough.

**What problems is Mihup solving and how is that benefiting you?**

It is designed to make voice interactions usable for analytics, automation & better service, especially in Indian & multilingual settings

  ### 2. Automates Audio Analysis, Boosts Service Quality

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erick Vincent Steve G. | IT Support I, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2025

**What do you like best about Mihup?**

What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out because it helps us understand customers better without having to listen to every call, making the process faster. It significantly helps us improve service quality and decision-making.

**What do you dislike about Mihup?**

Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features.

**What problems is Mihup solving and how is that benefiting you?**

Mihup helps us analyze customer calls, detect emotions, and identify issues, improving call quality and decision-making. It saves time by automatically analyzing large volumes of audio, enhancing customer experience and operational efficiency. I really like its voice analytics for understanding customers better without manually reviewing every call.

  ### 3. Super cool and Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Charan K. | Sr Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Mihup?**

Mihup’s AI assistant is highly efficient, with seamless multilingual voice recognition that enables smooth interactions in mixed-language environments, ideal for diverse teams and customer bases. The platform is fast, simple to integrate, and boosts productivity by automating repetitive tasks while delivering quick, accurate responses. Its continuous learning capability ensures consistent improvement over time

**What do you dislike about Mihup?**

Occasionally, it delays integration with internal tools.

**What problems is Mihup solving and how is that benefiting you?**

Analytics and conversational intelligence

  ### 4. Can do better

**Rating:** 3.5/5.0 stars

**Reviewed by:** K. Nithish K. | Business Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Mihup?**

I've worked with them had a lack of communication and development issurs

**What do you dislike about Mihup?**

Communication gap and developments need more work

**What problems is Mihup solving and how is that benefiting you?**

Yes but can do better

  ### 5. Mihup is a good tool for future AI and works well, just need some more improvements

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sakshi M. | Assistant Quality Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Mihup?**

Facilitates auditing through transcript and call detailing, reporting, and analysis of data. Filters are handy for identifying call drivers.

**What do you dislike about Mihup?**

It is slow for real-time uploads. 
The information is not very helpful for non-voice quality checks.

**What problems is Mihup solving and how is that benefiting you?**

By centralizing all information in one place, we can reduce the time spent on audits and streamline the data management process.

  ### 6. Make our work and task easy by auditing and sharing the summary of overall calls we received.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aaliya A. | Quality Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Mihup?**

100% Audit completion and bifurcation of call types. eg - Escalation/ Critical/Happy and Sad

**What do you dislike about Mihup?**

Mihup markdown if agents speak in hindi as couldnt understood the keywords

**What problems is Mihup solving and how is that benefiting you?**

It is making easier to pull the data where agent went rude or if there is any escalation.

  ### 7. Evalution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2025

**What do you like best about Mihup?**

Mihup’s platform has the capability to generate reports automatically and it is easy to use.

**What do you dislike about Mihup?**

It will take too long time to analyze data.

**What problems is Mihup solving and how is that benefiting you?**

Ensures consistancy in quality checks complared to manual audits.

  ### 8. Good experience, supportive nature of Mr. Vansh

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sadiya C. | Team Lead- Quality Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2024

**What do you like best about Mihup?**

Mihup is a great platform for evaluation and helps us analyze and audit the required data. As we are on the initial level, we wanted to streamline multiple things from a process perspective, for the same Mr. Vansh is helping us. He is very knowledgeable and supportive. Evaluation fields are very vast and easily explainable.

**What do you dislike about Mihup?**

As of now, we do no have anything which I dislike, there are some features which we want to add, for the same we are getting help.

**What problems is Mihup solving and how is that benefiting you?**

They are helping us to improve our process by auditing the customer service Calls.

  ### 9. Mihup has been a game-changer for understanding conversations in Indian languages

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Mihup?**

Mihup's application is user friendly & the best part is whichever portion we specify can hear the recorded interaction for the same. Our manual work has been reduced considerably.

**What do you dislike about Mihup?**

Need to download (Audio File) of the calls in the system.

**What problems is Mihup solving and how is that benefiting you?**

It captures the data which is not followed as per the process, Escalation, compliance, non conplaince



- [View Mihup pricing details and edition comparison](https://www.g2.com/products/mihup/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A31%3A17+-0500&secure%5Bsession_id%5D=fc7a9933-0de9-4c9f-96d9-f94ff97cc345&secure%5Btoken%5D=01004a6e4294bfaea74d3f795b154e3cbec80e077e8a73c1e57fc9cc6c768a91&format=llm_user)
## Mihup Integrations
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Mihup Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- No-Code
- Search/Filter
- Data Import/Export
- Data Visualization
- Activity Dashboard
- Workflow Management
- Quality Control
- Third-Party Integrations
- Model Training
- Multi-Language
- Data Profiling
- Visualization
- Data Capture and Transfer
- Predictive Analytics
- Performance Metrics
- Image Recognition
- Version Control
- Neural Network Modeling
- Generative AI
- Synchronous Learning
- Natural Language Processing
- Monitoring
- Data Transformation
- Customizable Reports
- Voice Recognition
- Performance Management
- Compliance Management
- Troubleshooting
- Content Management
- Asynchronous Learning
- Real-Time Reporting
- API
- Artificial Neural Networks
- AI Copilot
- ML Algorithm Library
- Real-Time Data
- Collaboration Tools
- Self-paced Learning
- Data Extraction
- Configuration Management
- Data Security
- Visual Analytics
- Activity Tracking
- Continuous Delivery
- Document Classification
- Image Analysis
- Progress Tracking
- Reporting & Statistics
- Real-Time Monitoring

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization
- Generative AI

**Deployment & Integration - Voice Recognition**
- Installation & setup Ease
- Developer API & SDK
- Software Integration
- Multi-Device Support
- Multiple Format Support
- Video Support
- Third-Party Integrations

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Additional Functionality**
- Live Chat
- Call Transfer
- Archiving & Retention
- Call Center Management
- Call Tagging
- Call List Management
- Real-Time Analytics
- Queue Management
- Real-Time Data
- API
- Real-Time Monitoring
- CRM
- Performance Metrics
- Automatic Call Distribution
- Activity Tracking
- IVR
- Event Triggered Actions
- Third-Party Integrations
- Scheduled Recording
- Alerts/Notifications
- Call Monitoring
- File Transfer
- Activity Dashboard
- Call Reporting
- Call Transcription
- Campaign Management
- Call Disposition
- Computer Telephony Integration
- Contact Management
- Predictive Dialer
- Voice Mail
- Caller ID
- Reporting & Statistics
- Call Routing
- Call Tracking
- Recording
- Auto-Dialer
- Chat/Messaging
- On-Demand Recording
- Customizable Reports
- Multi-Channel Communication
- Conferencing
- AI Copilot
- Interaction Tracking
- Predictive Analytics
- Visual Analytics
- Sales Trend Analysis
- Audio Capture
- Email Alerts
- Tagging
- Self-Service Search
- Natural Language Processing
- Surveys & Feedback
- Automatic Transcription
- Multi-Channel Management
- Request Assignment
- Speech-to-Text Analysis
- Self Service Portal
- Performance Management
- Call Recording
- Search/Filter
- Sentiment Analysis
- Compliance Management
- Multi-Language
- HIPAA Compliant
- Data Security
- Call Scripting
- Customer Service Analytics
- Quality Assurance
- Customer Experience Management
- Communication Management
- Categorization/Grouping
- Language Detection

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance Optimization - Voice Recognition**
- Accuracy in Noisy Settings
- High-Volume Scalability
- Environmental Noise Adaptation
- Multilingual Voice Recognition
- Low-Latency Processing

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Summarization
- Generative AI

**Security & Compliance - Voice Recognition**
- Liveness Detection
- Regulatory Compliance
- Secure Communication Channels

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Generative AI**
- AI Text Summarization
- Call Routing
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Advanced AI & Biometric Features - Voice Recognition**
- Voice-Based Authentication
- Machine Learning & Adaptive Speech Recognition
- Speaker Differentiation
- Sentiment & Tone Analysis
- Concatenated Speech
- Speech-to-Text Analysis

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Performance Metrics
- Feedback Management
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Collaboration Tools
- Gamification
- Automatic Transcription
- Call Recording
- Sales Reports
- Real-Time Analytics
- Commenting/Notes
- Built-in Course Authoring
- Learning Paths/Tracks
- Assessment Management
- Video Conferencing
- Conversation Intelligence
- Call Monitoring
- Goal Setting/Tracking
- Workflow Management
- Learning Management
- Content Management
- Training Management
- Document Management
- Content Library
- Recommendations
- Activity Dashboard
- Call Tracking
- Performance Management
- Onboarding
- Search/Filter

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Agentic AI - Voice Recognition**
- Natural Language Interaction
- Multi-Language

**Additional Functionality**
- Search/Filter
- AI Copilot
- Call Transfer
- Document Review
- API
- Performance Management
- Status Tracking
- Audio Capture
- Automatic Transcription
- Call Reporting
- Full Text Search
- Text Editing
- Document Management
- Data Import/Export
- Reporting/Analytics
- Activity Dashboard
- Call Routing
- IVR
- SSL Security
- Call Scripting
- Real-Time Data
- Video Management
- Secure Data Storage
- Generative AI
- Call Recording
- Customizable Macros
- Contact Management
- CRM
- Automatic Formatting
- Automatic Call Distribution
- Monitoring
- Drag & Drop
- Call Monitoring
- Call Center Management
- Voice Mail
- Compliance Management

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