--- title: Mihup Reviews meta_title: 'Mihup Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Mihup works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 68 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Mihup Reviews **Vendor:** Mihup Communications Private Limited. **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 68 ## About Mihup Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. ## Mihup Pros & Cons **What users like:** - Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. (18 reviews) - Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. (14 reviews) - Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. (11 reviews) - Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. (9 reviews) - Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. (9 reviews) - Users appreciate the **accuracy and clarity in speech analytics** of Mihup, enhancing customer interaction understanding significantly. (8 reviews) - Users commend Mihup for its **exceptional support and ease of use** , making evaluation processes smooth and efficient. (8 reviews) - Integrations (8 reviews) - AI Technology (7 reviews) - Users value the **actionable insights** from Mihup, significantly enhancing call analysis and team performance. (7 reviews) **What users dislike:** - Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. (12 reviews) - Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. (7 reviews) - Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. (7 reviews) - Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. (7 reviews) - Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. (7 reviews) - Time-Consuming (6 reviews) - Slow Performance (5 reviews) - Call Issues (4 reviews) - Users find the **dashboard issues** frustrating, citing poor UI responsiveness and a lack of personalization. (4 reviews) - Difficult Setup (4 reviews) ## Mihup Reviews ### 1. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Mihup?** There are lots of feature which help us to maintain the data and reports along with the audits. **What do you dislike about Mihup?** Should have more features to gather data for analysis purpose. **What problems is Mihup solving and how is that benefiting you?** Helps in audits and maintaining the data. ### 2. Best solution for call analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Shantkumar H. | Senior Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mihup?** It's abality to give great insights into the calls something that misses during manual auditing **What do you dislike about Mihup?** Can make the reporting and the ui better for the users **What problems is Mihup solving and how is that benefiting you?** It helps me analyse the sales calls and helps me give betters solutions ### 3. Good for speech analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Shankar K. | Incident Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Mihup?** It's good for analytics of the calls in contact centre **What do you dislike about Mihup?** It's has potential to give better personalized results they need to work on it **What problems is Mihup solving and how is that benefiting you?** Helps me and my teams mates to give better resisting to our clients ### 4. I have a better experience with Mihup. **Rating:** 5.0/5.0 stars **Reviewed by:** Prajakta G. | Customer service- Team lead (Quality), Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Mihup?** Mihup conducts experience audits on 100% of calls. **What do you dislike about Mihup?** It captures background noise, which changes the call script. **What problems is Mihup solving and how is that benefiting you?** Manually auditing 100% of calls is not feasible, but Mihup makes it possible. It boosts QA productivity by providing insights that help identify where agents are lacking, focusing only on areas where they need refresher training. Ultimately, this leads to improved agent performance. ### 5. Quality analytica done right **Rating:** 5.0/5.0 stars **Reviewed by:** Vidyasagar P. | Site Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mihup?** It's the best product when it comes to analyse calls effectively **What do you dislike about Mihup?** Can you guys give faster support for the product **What problems is Mihup solving and how is that benefiting you?** It helps me to audit the calls with more ease and give me better insights ### 6. great speech analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** shiv k. | pre silicon verification engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mihup?** it's conversational platform is the best that I have come across till date **What do you dislike about Mihup?** it's User interface could be more intutive **What problems is Mihup solving and how is that benefiting you?** it helps my team perform better with the I sights I give them ### 7. Good voice analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh K. | Assistant Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mihup?** It's great tool to anaylse calls which can be good for the contact center team **What do you dislike about Mihup?** They can work on better user experience dashboards **What problems is Mihup solving and how is that benefiting you?** It helps me understand customers better through insights ### 8. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Rajender N. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Mihup?** It's reporting is the best till now that I have used **What do you dislike about Mihup?** It's ui and dashboard could be better and more user friendly **What problems is Mihup solving and how is that benefiting you?** It's helps me analyse andbubdertabd the customers sentiments better ### 9. An amazing tool for Customer Insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Navya R. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Mihup?** Mihup is a great tool to analyse calls and get agent performance. **What do you dislike about Mihup?** They could help us get insightful agent performance reports. **What problems is Mihup solving and how is that benefiting you?** It saves time and it analyses 100% of the calls of the customer. ### 10. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh H. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mihup?** It helps do auditing of the calls efficiently **What do you dislike about Mihup?** Nothing as of now that I can complain about mihup **What problems is Mihup solving and how is that benefiting you?** It helps me audit 100 persent of calls, ### 11. Exploring mihup.ai conversational and real time insights **Rating:** 4.5/5.0 stars **Reviewed by:** Amrit P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Mihup?** Advanced conversational AI. Industry agnostic Flexibility. Certainly recommended **What do you dislike about Mihup?** Limited reach and accuracy in challenging environments and complexity of setup **What problems is Mihup solving and how is that benefiting you?** Various industrial problems and real time troubleshooting ### 12. Amazing call center solutions! **Rating:** 5.0/5.0 stars **Reviewed by:** Chesta N. | Digital Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Mihup?** Its Analysis of all the call interactions **What do you dislike about Mihup?** The dashboard can be more user-friendly. **What problems is Mihup solving and how is that benefiting you?** Mihup product is helping to analyse all the sales agents call . ### 13. Good QC Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Arun c p. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Mihup?** It's analytics is the best in the industry. **What do you dislike about Mihup?** Nothing, more personalized reporting can help. **What problems is Mihup solving and how is that benefiting you?** Help me get better customer insights. ### 14. Fabulous experience with team and software **Rating:** 4.5/5.0 stars **Reviewed by:** Komal C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Mihup?** It is user friednly and more effective for overall analysis. It helps to improve the product effeciancy. **What do you dislike about Mihup?** sometimem if they are adding new features data takes few seconds to fetch. **What problems is Mihup solving and how is that benefiting you?** It helps us for customer service audit, creating MIS and inproving process with the helpo of data ### 15. Best Conversation Intelligence Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Soniya G. | Search Engine Optimization Executive, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Mihup?** The 100% Analytics of Calls Audited is excellent. **What do you dislike about Mihup?** More Personalised dashboard would be better **What problems is Mihup solving and how is that benefiting you?** It is helping me audit all calls and find agent performance ### 16. A great AI tool for Analysing Customer Sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Reji A. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Mihup?** The AI insights were quite Indepth which helped us build better customer experince journeys **What do you dislike about Mihup?** there were some minor bugs initially , but thats fixed too **What problems is Mihup solving and how is that benefiting you?** Inconsistent Customer Service: "Mihup.ai ensures consistent and accurate responses to customer inquiries, leading to happier customers and fewer escalations. ### 17. Best platform to assess 100% of your voice interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Mihup?** Helps to increase QA efficiencies & real time assessment **What do you dislike about Mihup?** Vernacular language support for all indian languages **What problems is Mihup solving and how is that benefiting you?** 100% assessment of Voice interactions ### 18. Mihup has been a game-changer for understanding conversations in Indian languages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Mihup?** Mihup's application is user friendly & the best part is whichever portion we specify can hear the recorded interaction for the same. Our manual work has been reduced considerably. **What do you dislike about Mihup?** Need to download (Audio File) of the calls in the system. **What problems is Mihup solving and how is that benefiting you?** It captures the data which is not followed as per the process, Escalation, compliance, non conplaince - [View Mihup pricing details and edition comparison](https://www.g2.com/products/mihup/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+04%3A16%3A01+-0500&secure%5Bsession_id%5D=ec2591a5-a61d-440f-a8db-9ce9568cf950&secure%5Btoken%5D=726be16ec2be4850e49b03b872da129a5e628027cb7ed810f03090f7b3110c73&format=llm_user) ## Mihup Integrations - [Creo](https://www.g2.com/products/creo-2025-08-26/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Mihup Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Security and privacy - AI Voice Assistants** - Encrypted communication **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Voice Recognition** - Natural Language Interaction ## Top Mihup Alternatives - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - 4.7/5.0 (540 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)