MightyCall Features

Based on 147 MightyCall reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Enables users to send instant messages over the internet. 60 reviewers of MightyCall have provided feedback on this feature.

Based on 87 MightyCall reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 99 MightyCall reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 114 MightyCall reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 104 MightyCall reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 128 MightyCall reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Based on 73 MightyCall reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 85 MightyCall reviews.

As reported in 82 MightyCall reviews. Requires users download the software on its own.

Records calls for future reference. This feature was mentioned in 54 MightyCall reviews.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 22 MightyCall reviews.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 54 MightyCall reviews.

Based on 51 MightyCall reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality.

Based on 56 MightyCall reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Based on 51 MightyCall reviews. Finds and opens saved contact information for reference at the time of a new call.

As reported in 52 MightyCall reviews. Allows users to denote which contacts they believe are prospective customers.

As reported in 49 MightyCall reviews. Allows users to take notes during or after the call for future reference.

As reported in 48 MightyCall reviews. Delivers users a daily summary of activity.

Sends automated voicemails to prospective clients who fail to answer. 53 reviewers of MightyCall have provided feedback on this feature.

Based on 46 MightyCall reviews. Sends automated emails to increase engagement with prospective clients.

Based on 45 MightyCall reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Provides voice call functionality. This feature was mentioned in 89 MightyCall reviews.

Based on 83 MightyCall reviews. Includes or integrates with live chat initiaited from the company's web site.

Based on 84 MightyCall reviews. Accepts contacts initiated through SMS or other mobile text functions.

Based on 80 MightyCall reviews. Allows CSRs to receive and answer customer emails.

As reported in 84 MightyCall reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available. This feature was mentioned in 85 MightyCall reviews.

As reported in 85 MightyCall reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. 79 reviewers of MightyCall have provided feedback on this feature.

Has auto dialing or predictive dialing functions for outbound use. 77 reviewers of MightyCall have provided feedback on this feature.

Includes an interactive phone menu. 79 reviewers of MightyCall have provided feedback on this feature.

Populates CSR's screen with available customer data. 79 reviewers of MightyCall have provided feedback on this feature.

Maintains and shares information across channels and agents as the case progresses. 76 reviewers of MightyCall have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. 81 reviewers of MightyCall have provided feedback on this feature.

As reported in 83 MightyCall reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 85 MightyCall reviews.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 81 MightyCall reviews.

Based on 79 MightyCall reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents. 27 reviewers of MightyCall have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 26 reviewers of MightyCall have provided feedback on this feature.

As reported in 25 MightyCall reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. This feature was mentioned in 29 MightyCall reviews.

Provides queue management in case of increase in case/call inflow. 24 reviewers of MightyCall have provided feedback on this feature.

Based on 29 MightyCall reviews. Allows distribution of incoming calls to agents.

As reported in 27 MightyCall reviews. Allows users to request a call back.

Based on 25 MightyCall reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 25 MightyCall reviews.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 24 MightyCall reviews.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 24 MightyCall reviews.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Based on 23 MightyCall reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 23 MightyCall reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 23 MightyCall reviews.

As reported in 23 MightyCall reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting