# Microsoft 365 Reviews **Vendor:** Microsoft **Category:** [Office Suites Software](https://www.g2.com/categories/office-suites) **Average Rating:** 4.6/5.0 **Total Reviews:** 5,808 ## About Microsoft 365 Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security. Access your data from anywhere, collaborate with team members in real time, meet with people virtually, and use thousands of predesigned templates to better communicate with customers and manage your business - all with built-in security technology that safeguards your data and devices from anywhere. Get the latest Office apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more. ## Microsoft 365 Pros & Cons **What users like:** - Users value the **ease of use** of Microsoft 365, enjoying seamless access across devices for better collaboration. (297 reviews) - Users value the **seamless team collaboration** in Microsoft 365, enhancing productivity and communication effortlessly across various applications. (228 reviews) - Users value the **seamless integration** with Microsoft apps, ensuring accessibility and top-notch communication for their needs. (220 reviews) - Users appreciate the **seamless integration** of Microsoft 365 apps, enhancing collaboration and accessibility across all devices. (198 reviews) - Users appreciate the **seamless integration** of Microsoft 365 apps, enhancing accessibility and collaboration across platforms. (178 reviews) - Collaboration (155 reviews) - Intuitive (138 reviews) - Convenience (134 reviews) - Easy Access (120 reviews) - Productivity Improvement (119 reviews) **What users dislike:** - Users feel that Microsoft 365 is **expensive** , particularly when compared to free alternatives like Google Workspace. (117 reviews) - Users are frustrated by **missing features** and inconsistent updates that disrupt workflow and functionality in Microsoft 365. (102 reviews) - Users report a **daunting learning curve** for non-technical individuals, making initial setup and tool usage challenging. (95 reviews) - Users are frustrated by the **limited features** of Microsoft 365, feeling they often require higher-priced plans. (76 reviews) - Users find Microsoft 365 **lacking features** on lower-priced plans, which can limit functionality for small teams. (73 reviews) - Users report **technical issues** with Microsoft 365, including slow performance, disruptive updates, and functionality problems. (72 reviews) - Users experience **slow performance** with Microsoft 365, facing lag during calls and interruptions from frequent updates. (69 reviews) - Slow Loading (62 reviews) - Subscription Costs (60 reviews) - Update Issues (59 reviews) ## Microsoft 365 Reviews ### 1. The Ultimate Suite for Professional Content Creation and Formatting **Rating:** 4.5/5.0 stars **Reviewed by:** Sapna b. | Educational Content Creator (Freelance), E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Microsoft 365?** What I like most about Microsoft 365 is its professional formatting capabilities, especially within Microsoft Word. As an author and content creator, I rely heavily on its advanced layout tools, font management, and table features to ensure my educational workbooks and manuscripts meet professional standards. The Track Changes and Review features are indispensable when I’m collaborating with editors, as they make the revision process seamless. Additionally, the OneDrive cloud integration is a huge plus—it allows me to save my progress in real-time and switch between devices without any risk of losing my data. It’s a complete ecosystem that handles everything from drafting content to final project management efficiently. **What do you dislike about Microsoft 365?** The subscription-based model can feel expensive over time for individual creators and students compared to a one-time purchase. Additionally, because the software is so feature-rich, the interface can occasionally feel cluttered and heavy. For someone who just wants to do quick, simple editing, the initial learning curve to find specific advanced settings can be a bit steep. Lastly, the desktop applications sometimes take a while to load on systems with average specifications. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 solves the problem of version control and professional formatting. Before using it, keeping track of different drafts of my manuscripts and educational materials was a challenge. With OneDrive, I no longer worry about losing data or working on the wrong version of a file. It also solves the collaboration gap. Since I work with editors and peer reviewers, the ability to leave comments and track changes in real-time saves hours of back-and-forth emails. The main benefit for me is the professionalism it adds to my work; the templates and layout tools allow me to create high-quality educational workbooks that are ready for publishing platforms like Amazon KDP immediately. It essentially acts as a one-stop office for my entire content creation workflow. ### 2. Multi functional, All in one App **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Microsoft 365?** The copilot function helps in gathering data from multiple apps and for example feed them to excel. This has helped in streamlining the time taken in gathering and cleaning data for example from emails the traditional way. . Unlike the other al apps it give customized and personalized feedback . The excel function of microsoft is by far one of the best! It can be integrated with other apps like Python and also the Big data functionality.. It comes with the power query function to process and clean large data sets. And lastly it works perfectly offline. **What do you dislike about Microsoft 365?** The pricing is a bit on the high spectrum compared to other apps which offer close functionalities especially for non heavy users. **What problems is Microsoft 365 solving and how is that benefiting you?** It helps with literally streamlining and automating processes with the organization, Tasks such as data cleaning and transformation. Specifically foe our organization we have managed to create payroll calculators for large group of people. Once macros and rules are set, they remain active and allow other end users to continue using the same file without needing expertise. Most time adding data and refreshing is all they need to do. ### 3. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Erick T. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 ### 4. Effortless Collaboration and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Chris Z. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Microsoft 365?** I like how well all the apps in Microsoft 365 work together in one system. I can start a document in Word, save it to OneDrive, and instantly share or co-edit it with others without any hassle. The real-time collaboration feature is especially helpful because it removes version confusion. I also like how easy it is to access everything from different devices, whether I'm on my laptop or phone. Teams integration makes communication and file sharing feel seamless. Overall, it makes working and collaborating much more efficient. **What do you dislike about Microsoft 365?** One thing that could be improved is that Microsoft 365 can feel a bit overwhelming because there are so many apps and features bundled together. Sometimes the interface between tools like Teams, Outlook, and SharePoint isn’t as intuitive as it could be, especially when switching between them. Performance can also be inconsistent, with certain apps feeling slower when working with large files or shared documents. Another issue is that syncing across devices doesn’t always happen instantly, which can cause confusion with file versions. It would also be helpful if settings and permissions were simpler to manage, especially for collaboration. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 keeps all my tools in one ecosystem, eliminating the need to switch between platforms. It simplifies collaboration with real-time editing and ensures updated file versions. It reduces email clutter with Teams and organizes work efficiently in one place. ### 5. Microsoft 365 Makes Teamwork Easy with Powerful Tools and Plenty of Cloud Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy S. | Special Processing Unit, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Microsoft 365?** Having access to Microsoft 265 has been so beneficial for me! I love being able to use applications like Word, Excel, and PowerPoint! I literally use these applications everyday and without them my team wouldn't be able to get any work done! It is seamless how easy it is to get accustom to these applications and they are the best to use by far! **What do you dislike about Microsoft 365?** I think cloud services should be free and shouldnt cost any money at all. I believe it is ridiculous to think that someone would need to pay any money i order to save data. It is very nice that a good amount of starting storage is available to you buy. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 benefits my team at work exponentially! This service is amazing and smooth! Having access to the different applications that are given to you is so beyond essential for working and nothing would be done without them. The organization it allows you to have is also such an underrated luxury. I am so thankful for Microsoft 365! ### 6. Office Suite for the Cloud with AI Integration (powerful offerings!) **Rating:** 4.5/5.0 stars **Reviewed by:** Robert Z. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Microsoft 365?** It’s a cloud suite of programs that you can access from anywhere you have an internet connection. You can also install the desktop programs on computers you use frequently, and with one license you can install the desktop Office apps on up to five devices. If you’re signed into 365, you can still use the Office programs right in the browser and open Excel, Word, PowerPoint, and other files in a browser window. It also includes tools for managing your network devices and Windows. Lately they’ve been adding a lot of AI integration, and that’s been the most useful newer addition for me, since my document workflows can live inside Copilot AI. Updates on this front seem to be coming almost daily. **What do you dislike about Microsoft 365?** Most people like using Outlook as their main portal for information, but Microsoft has moved away from making Outlook the central hub. Instead, they built Microsoft Teams for virtual meetings, and it also integrates with calendars and groups. Then they introduced the Microsoft Copilot app, which is another hub for AI, along with document search and access to other software. In my opinion, all of this should have been built into Outlook, since users are already most familiar with it for task management, notes, reminders, and daily workflow. These additional programs confuse many non-technical people. The OneDrive and SharePoint offerings are powerful as well, but they aren’t set up in a user-friendly way, which adds even more confusion. **What problems is Microsoft 365 solving and how is that benefiting you?** It offers enterprise-level tools and cloud-based services and programs to any company for a small monthly fee per user. That gives smaller businesses the chance to access complex cloud data services without needing a five-person IT department. You can build apps with no coding experience using Power Apps, create dashboards and graphs with Power BI Desktop, set up data connectors and actions, and trigger flows with Power Automate. If you store your data in their cloud, they provide tools to connect it with many other outside programs and services without requiring extreme coding skills. I’m currently working on creating AI agents for different needs, like advising me on my ERP system or a meeting AI agent that organizes and summarizes meetings. The possibilities feel endless, and finding documents and information has gotten easier when you store your documents in SharePoint, OneDrive, or OneNote. Your emails are searchable by AI as well, so there’s a lot of power in having AI become part of your daily workflow. They recently rolled out the ability to have AI do live editing in an open Excel file, PowerPoint, or Word document. They also added the ability to include Anthropic’s Claude model in the Copilot AI offerings, which gives you more AI options beyond just OpenAI. That said, to turn on the ability to use Claude, you have to know what you’re doing and set up rules in the admin center. ### 7. Seamless Outlook-Teams-SharePoint Integration That Keeps Work Moving **Rating:** 4.0/5.0 stars **Reviewed by:** Ashlee H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Microsoft 365?** Honestly, it’s the integration piece for me. Everything just works together—emails, files, chats—so I’m not wasting time jumping between platforms. I can hop from an Outlook email straight into a Teams conversation, pull in a file from SharePoint, and keep everything moving without breaking my flow. It’s also been really reliable performance-wise, which makes a difference when you’re in it all day—whether I’m managing multiple projects, sharing large files, or jumping between meetings, it holds up without slowing things down. And from a pricing standpoint, it’s a solid ROI. Instead of paying for separate tools for communication, storage, and collaboration, it’s all built in. It simplifies everything and honestly just makes day-to-day work a lot more efficient. **What do you dislike about Microsoft 365?** The AI features have potential, but they’re not fully there yet. Tools like Microsoft Copilot can be helpful, but sometimes the results feel inconsistent, and it takes extra time to refine what it gives you. It doesn’t always feel like a true time-saver yet. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 360 solves the chaos of using too many disconnected tools. Everything—email, files, communication—lives in one place and actually works together. That makes a huge difference in my day-to-day. I spend less time searching, switching platforms, or tracking things down, and more time actually executing. It keeps everything organized, moving, and easy to manage. ### 8. A strong foundation for modern business operations **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | Managing Partner, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Microsoft 365?** Microsoft 365 gives us a professional, all-in-one operating environment for email, document management, collaboration, meetings, and day-to-day business operations. Its biggest strength is how tightly the tools work together. Outlook, Teams, Word, Excel, SharePoint, and OneDrive form a connected ecosystem that makes it much easier to keep communication, files, and workflows organized, without constantly jumping between disconnected platforms. It has helped us operate more efficiently and present a more polished, enterprise-level experience both internally and externally. It also integrates seamlessly with our tech stack. **What do you dislike about Microsoft 365?** Some parts of the platform can feel a bit fragmented, especially since admin settings, user settings, and security controls are located in different places rather than being grouped together. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 addresses our need for a centralized business platform for communication, collaboration, file storage, and overall productivity. It enables our team to manage email professionally, collaborate on documents in real time, store and share files securely, and stay connected across different locations. As a result, we’ve become more responsive, reduced day-to-day operational friction, and built a stronger foundation for scaling the business. ### 9. MS 365 Engineer review at TCS **Rating:** 4.0/5.0 stars **Reviewed by:** Hemant Pratap S. | Sr. Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Microsoft 365?** The user profile management has gotten better. The profiles sync seamlessly. **What do you dislike about Microsoft 365?** The synchronization from on-prem to cloud can be bit faster. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 solves key challenges in productivity, collaboration, and security by offering an integrated suite of cloud-based tools like Teams, SharePoint, Outlook, and OneDrive that enable seamless communication and real-time collaboration across devices and locations. It streamlines daily workflows through tightly connected apps such as Word, Excel, and PowerPoint, reducing the need to switch between platforms. Its cloud accessibility ensures that I can work from anywhere with consistency and ease, while built-in security features like Multi-Factor Authentication, Data Loss Prevention, and Microsoft Defender help protect sensitive data and ensure compliance. Additionally, automation tools like Power Automate enhance efficiency by reducing repetitive manual tasks. Overall, Microsoft 365 empowers me to work smarter, stay connected, and maintain security, which directly benefits my productivity in a modern digital workplace ### 10. Comprehensive and User-Friendly, But Pricing Model Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Adolfo M. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Microsoft 365?** I like Microsoft 365 because they've updated a lot of things, and the security system is good. Plus, the easy way to recover files is wonderful. Most of the times, when you delete something, even from the recycle bin, you can still find it in the deleted files, and I find that really cool. Also, having Microsoft 365 in one device means you can access it on every other device, which is convenient. I find the innovation impressive, especially when you compare the old Office versions to the new ones, it makes everyday tasks more simple and easy. Also, it's user-friendly, making the initial setup so simple and easy. **What do you dislike about Microsoft 365?** I have a paid membership, which I pay monthly, but sometimes it doesn't work. There are some specific features which still require me to pay or upgrade, and I find it inconvenient. If they can improve for that one payment to have access to everything, that'll be good. **What problems is Microsoft 365 solving and how is that benefiting you?** Microsoft 365 makes accessing and securing my documents across devices easy. OneDrive helps with storing and accessing files from my computer, phone, or tablet. It's user-friendly and lessens stress by keeping everything secure and accessible. ## Microsoft 365 Discussions - [How can I increase the speed of operation of Power Point ?](https://www.g2.com/discussions/how-can-i-increase-the-speed-of-operation-of-power-point) - 1 comment, 2 upvotes - [can i update a laterversion](https://www.g2.com/discussions/13274-can-i-update-a-laterversion) - 2 comments, 2 upvotes - [EML to PDF converter software](https://www.g2.com/discussions/eml-to-pdf-converter-software) - 1 comment, 1 upvote - [NGO Microsoft 365 integration](https://www.g2.com/discussions/ngo-microsoft-365-integration) - 1 comment, 1 upvote - [Can Microsoft 365](https://www.g2.com/discussions/can-microsoft-365) - 1 comment, 1 upvote - [View Microsoft 365 pricing details and edition comparison](https://www.g2.com/products/microsoft365/reviews/microsoft-365-review-3187515?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A30%3A43+-0500&secure%5Bsession_id%5D=187dbbd5-c8e1-4cfa-af37-0e7167dccf1b&secure%5Btoken%5D=420a54bf2defd5fcdcb85f6a63a45b55f9977eefb85a445a57ce71439c16e471&format=llm_user) ## Microsoft 365 Integrations - 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Basic applications - Suite access - Templates **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Calendar View** - Multi-Calendar View - Customizable Viewing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Design** - Graphics - Templates - Themes **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Platform Content** - Charts - Template Library - Template Creator - File Sharing **Coordination Tools** - Calendar - Contacts - Task Management **Insights** - Charts and Graphs - Tables **Collaboration** - Cloud collaboration - Annotations - Simultaneously editing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Collaboration** - Multi-User Collaboration - Real-Time Communication **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Application Tools** - Password Protection - Recording - In-Browser Application **Platform Additional Functionality** - Messaging - Mobility - Cloud **Software Options** - Desktop Application - Mobile Application **Editing** - Templates - Collaborative Editing - Filtering **Management** - Web Interface - File Type Support - Auto save **Software Type** - Mobile - Browser Application - Desktop Application **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Personalization** - Branding - Links **File Types** - Export - Import - Web Publishing **Time Management** - Unified Inbox - Email Automation - Snooze **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Functionality** - Addons - Multi Device Functionality - Importing and Exporting - Autosave **Integration** - Sync Multiple Calendars - Import Events - Software Integrations **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Generative AI** - AI Text Generation - AI Image-to-Text - AI Text-to-Video - AI Text Summarization - AI Text-to-Music - AI Text-to-Speech - AI Text-to-Image **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Office Suites** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Screen Sharing** - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Notifications** - Customized Calendar Notifications - Location-Based Alerts **Integrate & Embed** - Calendar - Website - Applications **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Calendar** - Cross-system Integration **Agentic AI - Document Creation** - Proactive Assistance ## Top Microsoft 365 Alternatives - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,407 reviews) - [ONLYOFFICE Workspace](https://www.g2.com/products/onlyoffice-workspace/reviews) - 4.4/5.0 (63 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,399 reviews)