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MessageGears Platform Reviews & Product Details

MessageGears is a warehouse-native data activation and engagement platform built for scale. We empower brands to leverage their entire enterprise dataset for seamless communication across multiple channels, including email, SMS, mobile, and hundreds of third-party destinations. Our mission is to facilitate efficient and secure data access without the need for moving, copying, or syncing. MessageGears’ composable approach eliminates latency, mitigates security risks, and reduces costs associated with traditional ESPs, CDPs, and marketing clouds. Leading enterprises like Expedia, Chewy, and KAYAK trust MessageGears to manage and activate their customer data across diverse tech stacks. Discover how we drive ROI at messagegears.com.

Seller

MessageGears

Discussions

MessageGears Platform Community

Languages Supported

English

Product Description

MessageGears Message is the only cross-channel messaging platform built from the ground up to solve the unique data challenges Super Senders face with their marketing campaigns.

Overview by

Will Devlin (VP, Marketing @ MessageGears)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Marketing Cloud

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MessageGears Platform Media

MessageGears Platform Demo - Warehouse-native audience builder

Dual-interface flexibility: Whether you’re a data pro comfortable with SQL or a less technical marketer who prefers a visual interface, MessageGears gives you both. Write complex queries across multiple tables or quickly adjust segments with drag-and-drop ease – all using your live internal data ...

MessageGears Platform Demo - Cross-channel campaigns

Orchestrate intelligent cross-channel campaigns with a simple "who, what, when" setup.

MessageGears Platform Demo - Email template builder

Create highly personalized messages with an intuitive email builder that's purpose-built for enterprise campaign complexity.

Responsive email with limitless scale. There's no limit on the number of attributes you leverage – use EVERY data point you want in your campaigns without dealing with extra data fees or slow data syncs.

MessageGears Platform Demo - Customer profiles

Search for any customer and view their full campaign history immediately. Every profile is unified across sources and packed with insights.

MessageGears Platform Demo - Analytics dashboard

See real-time campaign performance, and immediately feed necessary insights right into your data warehouse.

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Mauricio R.

Small-Business (50 or fewer emp.)

10/3/2023

"Swrve is an amazing tool to engage with app users in a extremely personalized way"

4.5/5

What do you like best about MessageGears Platform?

The multiple segmentation options, different reports view, easy to use and execution app notifications and pushes in a tight marketing calendar, AI to send the best timing to interact with users, overall easy to implement and integrate with other platforms, among many others Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

Hard to say, I guess the lack of email capabilities when we started, but now with MessagesGears their platform is much more robust. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

4/28/2023

"The Email Marketing platform that got me excited again"

5/5

What do you like best about MessageGears Platform?

I love that it keeps our customer data in our own systems and behind our firewalls. Enhanced security and privacy are huge factors for us. It also allows greater flexibility with that data - we can integrate it with our existing data architecture. The dynamic content and personalization options are also huge benefits for us. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

Most of the issues we have aren't necessarily the fault of MessageGears as a platform itself but rather our implementation or the way we've set it up. Having all the connections to internal infrastructure can be a double-edged sword. Review collected by and hosted on G2.com.

What problems is MessageGears Platform solving and how is that benefiting you?

MessageGears helps with the challenge of creating personalized and effective campaigns, ensuring deliverability, managing large volumes of data, and tracking campaign performance. By providing a platform for dynamic content capabilities, and robust reporting and analytics features, MessageGears helps us overcome these challenges and create more effective campaigns for us that drive results. Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

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Thanks so much for taking the time to review the platform. We're so glad to hear that you're having great results with your campaigns!

If we can ever help with the way you have our platform set up please don't hesitate to reach out. We're here to help!

Alex W.

Mid-Market (51-1000 emp.)

4/25/2023

"Incredible Customer Service"

4.5/5

What do you like best about MessageGears Platform?

That it's a completely different type of ESP. I like how it layers directly on top of our data and allows us to utilize every aspect of it. Whenever we have had any issues the team is extremely fast to respond. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

There's a little more SQL involved than I initially expected, I was sold on more of the drag and drop and "for the marketer not developer" type stuff. Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

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Thanks so much for taking the time to review the platform. Our support team prides itself on quick and helpful responses so we love to hear that!

We're sorry to hear that you're encountering more technical work than expected on the platform. Our team is going to reach out to see how we might be able to help make things more accessible!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/5/2023

"Innovators"

5/5

What do you like best about MessageGears Platform?

MessageGears allows us to provide innovative and customer-centric options to supplement our clients' digital marketing suites. It integrates well with Email Service Platforms and is easy to learn for users of all skill levels. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

We have run into some timeout issues related to running complex queries. Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

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Thanks so much for taking the time to review the platform. We love to hear about brands having success connecting with customers.

I've passed along your feedback about the timeout issues. We're always working to make our platform better so that's great feedback for the team.

Andrea G.

Mid-Market (51-1000 emp.)

4/25/2023

"Best in class for advanced segmentation"

4/5

What do you like best about MessageGears Platform?

I am a big fan of how MessageGears does not require me to upload any data directly to the platform. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

There is no testing or staging environment. Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

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Thanks so much for taking the time to review the platform. We love to hear about brands having success with segmentation and advanced personalization.

I've passed along the feedback about the staging environment. We're always working to make our platform better so that's great feedback for the team. Feel free to contact your Customer Success Manager about setting up a QA environment!

Charles M.

Enterprise (> 1000 emp.)

4/25/2023

"True Enterprise platform"

5/5

What do you like best about MessageGears Platform?

The simplicity combined with the power to be able to send the right messages to the right subscribers. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

The platform could do a better job of surfacing fine-grained data for analysis. Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

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Thanks so much for taking the time to review the platform! We're so happy to hear about your success with high volume email sending.

I've passed your feedback about data analysis challenges along to our support team. Would you be interested in exploring this with our team? Please feel free to reach out to your dedicated Customer Success Manager and we'd be happy to help.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/25/2023

"Overall, pleased with MessageGears"

4/5

What do you like best about MessageGears Platform?

It provides powerful segmentation capabilities and enables our team to create dynamic and highly personalized pushes and emails Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

The A/B testing tools feel lacking. We're unable to set up an MVT for triggered campaigns and push notifications Review collected by and hosted on G2.com.

Response from Elsbeth Russell of MessageGears Platform

edit

Thanks so much for taking the time to review the platform! It's always great to hear about brands having success with segementaion and advanced personalization.

I've passed your feedback about the A/B testing tools along to our support team. Would you be interested in exploring this with our team? Please feel free to reach out to your dedicated Customer Success Manager we'd be happy to take a look!

Verified User in Restaurants

Mid-Market (51-1000 emp.)

5/6/2022

"IT/Marketing Friendly Tool with a Great Team!"

5/5

What do you like best about MessageGears Platform?

The customer service and team we work with are truly the best. Very attentive, very eager to assist and have been the best part of working with them - from the sales team to the account team. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

It's not as much of a dislike and more of an opportunity - the UI is not as 'marketer' friendly as some of the other UIs I've seen. It's very easy for our IT team to get into the tool and use - a little less intuitive for marketers without a lot of technical background. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

6/6/2018

"Better Experience, Excellent Feasibility and More Transparency"

5/5

What do you like best about MessageGears Platform?

Product itself and ability to expand/incorporate new features based on the client requirement.

Support Staff is awesome and response time is very fast. Always available for working session on the questions, issues, account setup and new feature onboarding. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

Initially the company i worked for is one of big and new client for MessageGear and at the time, MessageGears is new in the market. so needed a good documentation and over the time it has been improved great. Review collected by and hosted on G2.com.

Recommendations to others considering MessageGears Platform:

Hybrid System.

Cloud Infrastructure.

Cost Savings.

Good Support throughout Review collected by and hosted on G2.com.

What problems is MessageGears Platform solving and how is that benefiting you?

Transparency with End-to-End system. Like the status, efficiency and feed back loop. with earlier vendor, we were on the dark side on what's happening with delivery, success rate and whther we are missing feedback data, etc. with MessageGears, that problem was gone as we have direct visibility into all of these monitoring and processing feedback data in real time. it also utilizes latest technologies, which makes client easier to work with. Review collected by and hosted on G2.com.

Cyndi G.

Executive Assistant

Small-Business (50 or fewer emp.)

3/18/2022

"Full Control of how to send emails"

3.5/5

What do you like best about MessageGears Platform?

We use this service to drive sales and to support our current customers. It also has a reasonable cost that is justifiable. Review collected by and hosted on G2.com.

What do you dislike about MessageGears Platform?

Seems to have an SQL audience error report Review collected by and hosted on G2.com.