--- title: MessageGears Platform Reviews meta_title: 'MessageGears Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 98 reviews by the users' company size, role or industry to find out how MessageGears Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 98 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # MessageGears Platform Reviews **Vendor:** MessageGears **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.1/5.0 **Total Reviews:** 98 ## About MessageGears Platform MessageGears is a warehouse-native data activation and engagement platform built for scale. We empower brands to leverage their entire enterprise dataset for seamless communication across multiple channels, including email, SMS, mobile, and hundreds of third-party destinations. Our mission is to facilitate efficient and secure data access without the need for moving, copying, or syncing. MessageGears’ composable approach eliminates latency, mitigates security risks, and reduces costs associated with traditional ESPs, CDPs, and marketing clouds. Leading enterprises like Expedia, Chewy, and KAYAK trust MessageGears to manage and activate their customer data across diverse tech stacks. Discover how we drive ROI at messagegears.com. ## MessageGears Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of MessageGears, making it accessible for all skill levels without complex setups. (5 reviews) - Users value the **robust analytics capabilities** of MessageGears, enhancing insights and flexibility for effective marketing strategies. (3 reviews) - Users appreciate the **enhanced security and privacy** of MessageGears, enabling safe, integrated data management within their systems. (3 reviews) - Users value the **easy integrations** with other platforms, enhancing flexibility and streamlining digital marketing efforts. (3 reviews) - Users value the **seamless integrations** with other platforms, enhancing flexibility and maintaining data security for marketing efforts. (3 reviews) - Marketing Personalization (3 reviews) - Automation (2 reviews) - Customization (2 reviews) - Easy Integration (2 reviews) - Email Marketing (2 reviews) **What users dislike:** - Users find the **limited A/B testing features** restrictive, hindering their ability to effectively run campaigns. (4 reviews) - Users face **complexity issues** due to unexpected SQL requirements and timeout problems with advanced queries. (2 reviews) - Users face **development challenges** due to unexpected SQL requirements and lack of testing or staging environments. (2 reviews) - Users find the **lack of features** in MessageGears, particularly regarding A/B testing and email capabilities, disappointing. (2 reviews) - Users find the **limited testing capabilities** of MessageGears Platform hinders effective campaign management and experimentation. (2 reviews) - Missing Features (2 reviews) - Testing Limitations (2 reviews) - Campaign Issues (1 reviews) - Campaign Management (1 reviews) - Complex Features (1 reviews) ## MessageGears Platform Reviews ### 1. Have Used Many ESPs Including Message Gears **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about MessageGears Platform?** Speed. Very speedy from creation to send **What do you dislike about MessageGears Platform?** The List Maker relies too much on SQL. Have had much easier used list makers with other ESPs. **Recommendations to others considering MessageGears Platform:** Definitely take a test drive of MessageGears. They will most likely fulfill your needs. **What problems is MessageGears Platform solving and how is that benefiting you?** Marketing. Customer Service mass sends. Trigger campaigns. ### 2. Email Deliverability **Rating:** 4.5/5.0 stars **Reviewed by:** Sivakumar S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Hybrid Infrastructure. Data resides with the customer. Cost.Support Model. **What do you dislike about MessageGears Platform?** None so far. Message Gears have been very supportive of addressing the features and needs of the customer. **What problems is MessageGears Platform solving and how is that benefiting you?** Transactional & Promotional Email Delivery to the customers. ### 3. Software Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew L. | Software Engineer/Developer 1, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** Speed of development, and flexibility of the templating language. **What do you dislike about MessageGears Platform?** Ease of use for beginners, tools more for developers **What problems is MessageGears Platform solving and how is that benefiting you?** Allows for components to be used in multiple campaigns. Organizes files well. ### 4. Sometimes okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** I like the ability to build templates and campaigns in one place **What do you dislike about MessageGears Platform?** The slow load times. Counting users and loading a trial send takes way too long **Recommendations to others considering MessageGears Platform:** Make sure you have everything you need listed out for your engineers before you make the switch **What problems is MessageGears Platform solving and how is that benefiting you?** I've only been using it for a few months but it is useful having everything in one place ### 5. Limited Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** Ease of use to find the emails we sent to our customers (primary reason I used the program). **What do you dislike about MessageGears Platform?** I was able to find the above information because I was trained on the exact thing I needed to do, however, if I need to do something else, it takes a bit to find the correct menu. **What problems is MessageGears Platform solving and how is that benefiting you?** Communicating with clients ### 6. MG for Email Marketing **Rating:** 2.5/5.0 stars **Reviewed by:** Channie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** Things can be more automated than other competitor **What do you dislike about MessageGears Platform?** different views for different access level **What problems is MessageGears Platform solving and how is that benefiting you?** Email marketing and email metrics ### 7. MG is quick and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Emma B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** I like how MG will display all of a customer's bulk sends in one place. Looking for stats is easy and I find error messages easy to read **What do you dislike about MessageGears Platform?** I dislike that I have to wait a full day to view any individual emails send the same day **What problems is MessageGears Platform solving and how is that benefiting you?** Sending Emails ### 8. MessageGears Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** How quick the support team responds. The support team knows what they're talking about. **What do you dislike about MessageGears Platform?** I wish there was SSO login. Creating multiple emails just to login for multiple brands is not great experience. **What problems is MessageGears Platform solving and how is that benefiting you?** Sending marketing and transactional emails. ### 9. Transactional Email Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Customizable to support growing business needs **What do you dislike about MessageGears Platform?** Troubleshooting errors usually requires contacting support when emails fail to send **Recommendations to others considering MessageGears Platform:** N/A **What problems is MessageGears Platform solving and how is that benefiting you?** Having a centralized system to handoff email templates and have the sending of campaigns taken care of. ### 10. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** Easy to access and very easy to see errors and status display. Can easily find the information I need within MessageGears **What do you dislike about MessageGears Platform?** sometimes it takes a little time to load. **What problems is MessageGears Platform solving and how is that benefiting you?** Email sends, deliverability. ### 11. Quick Campaign Set Up and Deploy Process **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** Best part of this product is its flexiblity. Can create a template and campaign pretty quickly and deploy same day. **What do you dislike about MessageGears Platform?** Had issues with csv versus xml formatted recipient files. Couldn't set campaigns to be sent further than same day. Template html content was not easily editable within the app. **What problems is MessageGears Platform solving and how is that benefiting you?** Able to send a bulk campaign to an unfiltered list of emails without harming reputation based off bounce ratio. ### 12. Very reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** quick response to issues and reliable service **What do you dislike about MessageGears Platform?** none, the services provided suit the business need. **What problems is MessageGears Platform solving and how is that benefiting you?** customer communication. Reliable delivery and service are key in making sure customer receives the communication. ### 13. Quick & Painless **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis S. | Technical Support Specialist - Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Ease of use with the ClickDimensions software. **What do you dislike about MessageGears Platform?** I am unable to see one of emails that ClickDimensions creates with MG **What problems is MessageGears Platform solving and how is that benefiting you?** ESP instead of having to use Azuresend ### 14. Creation flow is confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** Emails sent reliably, you can always count on that. **What do you dislike about MessageGears Platform?** Setting up a template and campaign is confusing and takes a long time. **What problems is MessageGears Platform solving and how is that benefiting you?** Sending many emails to many users. ### 15. Clunky & slow and very limiting. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** There wasn't anything that I viewed as good about MessageGears. But that very well could have been the instance we had. **What do you dislike about MessageGears Platform?** Slow, limiting, inefficient. We weren't able to segment effectively or see valuable email metrics. **What problems is MessageGears Platform solving and how is that benefiting you?** The company initial signed on with MessageGears from a security perspective. We then realized that other EMS provided security and let us be marketers at the same time. ### 16. good but not best **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** the dynamic sql engine. The control passover to the marketing team is the best. Minimum engineering work for neew campaigns **What do you dislike about MessageGears Platform?** intermittent connection issues in which case no retriggering automaticcally. We are not able to nail down the issues as to why some campaigns fail **What problems is MessageGears Platform solving and how is that benefiting you?** sending emails to users. benifits are the design just passes to the marketing team. ### 17. Very positive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** Reliable service with fast and useful support **What do you dislike about MessageGears Platform?** I like everything so no dislike for me at all. **What problems is MessageGears Platform solving and how is that benefiting you?** Sending mass emails. ### 18. Flexible platform and greater customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** Flexibility in the platform to manage and modify the audience via the SQL queries **What do you dislike about MessageGears Platform?** Not a big deal, but explicit definition of click rates, open rates calculation will be helpful. Since not all platforms follow one definition. **What problems is MessageGears Platform solving and how is that benefiting you?** Large scale emails with varying content at member level. Flexibility, ease of using recommendations from data science models. ### 19. It is User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about MessageGears Platform?** User Interface and speed of this tool is really good. Litmus feature is one another thing I want to highlight. **What do you dislike about MessageGears Platform?** Sometimes the error the error details wont be clear and in analytics would be great if we display number of unique clicks along with percentage. **Recommendations to others considering MessageGears Platform:** Everyone should give a try! **What problems is MessageGears Platform solving and how is that benefiting you?** To deploy bulk emails. ### 20. MessageGears **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** The ability to see the email that was sent out. The interface is easy to navigate. The site is quick to load. **What do you dislike about MessageGears Platform?** Nothing! This is great platform that is incredible stable. **Recommendations to others considering MessageGears Platform:** Great product for anyone seriously using email marketing. Great for troubleshooting and viewing details of email sends. **What problems is MessageGears Platform solving and how is that benefiting you?** Email/freemarker issues. **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the bulk job view on the upcoming release. We appreciate your feedback and your business! ### 21. Great Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Message Gears is a great tool to help send out mass transactional emails. **What do you dislike about MessageGears Platform?** I wish there were more reporting analytics on the messages that are sent out. **What problems is MessageGears Platform solving and how is that benefiting you?** Message Gears helps us to be able to reach many different individuals that we otherwise wouldn't have been able to engage. ### 22. Technical Product Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Technical Product Management in Expedia Engineering Group **What do you dislike about MessageGears Platform?** Nothing............................................................ **Recommendations to others considering MessageGears Platform:** Yes **What problems is MessageGears Platform solving and how is that benefiting you?** We use MessageGears for our ESP, and we find our partnership is getting stronger because they are MG team is very much collaborative and responsive for any production issues we find on a day-to-day basis. ### 23. Message gears review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** I like the way of having support for different kind of campaigns for both transnational and marketing emails. **What do you dislike about MessageGears Platform?** Email delivery is slow compare to others. **What problems is MessageGears Platform solving and how is that benefiting you?** Able to separate out both transactional and marketing emails easily. ### 24. MessageGears provides very good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2018 **What do you like best about MessageGears Platform?** Besides offering a very good service, MessageGears provides great customer support when new problems or opportunities arise. **What do you dislike about MessageGears Platform?** nothing ------------------------------------------------------------------------------------------------------------------ **What problems is MessageGears Platform solving and how is that benefiting you?** Sending mail and getting analytics ### 25. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about MessageGears Platform?** Template customization with freemarker and also cool audience / context data configs **What do you dislike about MessageGears Platform?** Accelerator api are not full proof, still maturing. **What problems is MessageGears Platform solving and how is that benefiting you?** Personalized campaigns for business users ### 26. Message Gears Is a Very Good ESP!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas P. | Senior Email Marketing Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** The simplicity of the product, while still being robust is very impressive. In the past I've worked with 4 other "Top-Tier" ESPs and this is by far the easiest one to use. **What do you dislike about MessageGears Platform?** If there was one thing I could point out that I don't particularly like, is that you must know SQL to write queries. At this point in it's development, I believe they should start working on other ways to write these queries, whether it's drag 'n drop using database attributes or something else. **Recommendations to others considering MessageGears Platform:** Definitely give it a try. it is a very easy platform to use, but that doesn't mean that it is lacking capabilities. The support staff are very open to hearing from their clients and are eager to take the things you think are missing and get them included in a speedy manner within their next platform upgrade. **What problems is MessageGears Platform solving and how is that benefiting you?** Deploying emails for well over 150 clients in a fast manner. ### 27. Great for interacting with your user database in real time **Rating:** 4.5/5.0 stars **Reviewed by:** Erin G. | Director of Brand and Communications, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** MessageGears allows us to be smart and nimble with how our user database informs our marketing campaigns. Our previous tool required us to manually pull and upload lists and we wanted to deep segmentation or include new attributes, while MessaageGears allows for this in real time with some simple queries. Recent updates have enabled us to roll out campaigns translated in our 12+ languages with significantly fewer steps. Their master template library structure has allowed us to create a centralized place for email designs and categorizations so that individual campaign creation is simple. **What do you dislike about MessageGears Platform?** MessageGears is a very robust technical tool, so the main downside is that it can be a tad complex for marketers or those without an engineering background. The campaign creation goes easier for someone who has somewhat of a technical background and the analytics could be a bit more robust on a per campaign basis. **Recommendations to others considering MessageGears Platform:** Use if you have a database you'd like to leverage in real time. Use if you have audiences in many languages and regions. **What problems is MessageGears Platform solving and how is that benefiting you?** Intelligently using our data in our email marketing Creating marketing campaigns for our global user base ### 28. MessageGears... It just works **Rating:** 4.0/5.0 stars **Reviewed by:** Josh W. | Technical Support Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** I like MessageGears becuase it just works. Really what I mean is that it's easy to use, quickly provides the necessary information, and it has a user friendly layout. **What do you dislike about MessageGears Platform?** Well, the one thing that I dislike is that they took away the feature of being able to see the Day Summary of sends and what has been send that day. That was super helpful. **Recommendations to others considering MessageGears Platform:** Use it. It is worth it. Other Email servers don't necessarily have the features and ease of use that MessageGears has. That being said, I really wish that they would bring back the Daily Sent view. **What problems is MessageGears Platform solving and how is that benefiting you?** I am able to see when an email is sent, how many have received it, a general idea of what they are seeing, and if there are any errors a good idea of what the error is. **Official Response from Will Devlin:** > Thanks Josh! Just a heads up, we'll be adding the day summary back on the upcoming release. We appreciate your feedback! ### 29. Allows Runkeeper to create new emails quickly **Rating:** 4.0/5.0 stars **Reviewed by:** Garon D. | Web Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** Templates for all our emails pieces and use of free marker! The standardized language allows for much easier troubleshooting and solution finding. The new organization structure with folders are also excellent. **What do you dislike about MessageGears Platform?** No version control :( Also it would be great if I could see what templates shared content is used in. Making a change to shared content feels very much like a gamble a lot of the time. **Recommendations to others considering MessageGears Platform:** Be sure to make full use of their templates. It might be more front end work but it will work our fantastic for you in the long run! **What problems is MessageGears Platform solving and how is that benefiting you?** We use Message gears to send all of our emails to our customers and using Message gears allows us to make sure they have a constant look and tone and allow one team to manage it. ### 30. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** The Customer Service is great when you open a ticket. I also think the user interface is easy to use. The amount of information you receive on a Bulk Job, for instance, is very helpful. As a user of MessageGears, it allows me to provide great customer service by conveying due diligence in the server to see what is occurring with our customer's emails. **What do you dislike about MessageGears Platform?** Recently the ability to view transactional emails was removed and that was a huge functionality of MessageGears that we used as a company. A huge portion of emails that we send out through our marketing automation platform are one-off (transactional) emails and the ability to see those emails are no longer available which will negatively affect our level of customer service for our customers. **Recommendations to others considering MessageGears Platform:** Great product. **What problems is MessageGears Platform solving and how is that benefiting you?** We provide technical support on sending emails through Microsoft CRM Dynamics and ensuring email deliverability of them. The ability to quickly and easily see the emails sent through MessageGears is very very helpful as a company and user of this product. **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the transactional view on the upcoming release. We appreciate your feedback and your business! ### 31. Happy Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2016 **What do you like best about MessageGears Platform?** There were 3 primary reasons we chose to switch to MessageGears from our previous solution- 1) the 'hybrid' solution allows us incredible flexibility with our data, 2) responsive developers & support, and 3) aggressive approach to pricing that fits well with our unique sending patterns. We've been very happy for about 3 years now with the service and the team. All 3 of our initial reasons have remained positives for the service. **What do you dislike about MessageGears Platform?** I would only have 2 areas that we'd consider 'dislike.' The interface for end users doesn't have nearly the polish of a MailChimp, which I do hear about from end users. It is however simple enough that users get up and running with very little training on our side. The other is almost more of a back-handed compliment; because they are constantly improving and adding features to the end-user interface, stuff breaks more often than you'd see on more of a consumer-focussed or less actively updated tool. **What problems is MessageGears Platform solving and how is that benefiting you?** The unique 'hybrid' approach that MessageGears uses for their service means we have full access to our internal databases, including real-time data on list members both from the mailing platform and from our own systems, without having to build or maintain our own email platform. That ability to access data makes our email more customized and effective and helps us to maintain better deliverability and IP reputation for our lists. ### 32. Easy API's and great support for inquiries **Rating:** 4.0/5.0 stars **Reviewed by:** Tulasee Rao C. | Senior Rails Developer, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** We are using this MessageGears for most of our iMeet product daily meeting invites and other communications to our customers. Our users are receiving emails on time and did not see any major failures. MessageGears has very good API structure and easy to integrate with any application with no time. I always recommend MessageGears email system for any kind of applications which is depends on email system. **What do you dislike about MessageGears Platform?** Nothing at this moment. It would be great if you add easy template editing system **Recommendations to others considering MessageGears Platform:** Yes. Easy to use service **What problems is MessageGears Platform solving and how is that benefiting you?** We had a legacy system where we need to deploy application when we update any email template or translations, that's always depends on developer effort. After migrating our email system to MessageGears we saved ton of time and developer effort to bringing up new templates /translations and delivered emails successfully to end users. ### 33. MessageGears for ClickDimensions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2016 **What do you like best about MessageGears Platform?** MessageGears has good consistent uptime and reliability. The portal has a lot of benefits including the rankings of the accounts, trends within the accounts, the email html and spam assassin scores. One of the features I use the most often is the bounce downloads for the daily sends for an account. MessageGears support has been very responsive and helpful. **What do you dislike about MessageGears Platform?** My number one dislike is, within the portal, not being able to search by date for all accounts. Also, having the bounces viewable by send instead of date would be helplful. **What problems is MessageGears Platform solving and how is that benefiting you?** Usually, I'm digging around looking for a customer who has caused an issue with their sending resulting in a blacklist or blocking. Or my other main use case is determine why an account/customer is having deliverability problems, this is when the bounce detail really comes in handy. ### 34. Message Gears **Rating:** 4.5/5.0 stars **Reviewed by:** Misti Y. | Technical Support Team, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** Message Gears serves as a viable email server for the software company that I work for. I like that the interface shows error messages in a clear, concise format. **What do you dislike about MessageGears Platform?** I would like to see the subject line included for individual email sends for testing purposes. We often deal with clients that send out many email sends in a single day and the subject line would greatly benefit. **What problems is MessageGears Platform solving and how is that benefiting you?** Working with an Email Marketing software company, the benefits of Message Gears have been invaluable. ### 35. Using MessageGears **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** Definitely the error message list. I have found it to be more helpful than our other server's error messages, especially when I need to resolve an error on an email send. **What do you dislike about MessageGears Platform?** The UI is somewhat lacking. It's not always the easiest to navigate. **What problems is MessageGears Platform solving and how is that benefiting you?** My company actually uses another server (in addition to MessageGears) to help with processing emails. One thing that has stood out to me about MessageGears though is the error messages. Our other server doesn't always give the best error message when an email doesn't send/deliver. However, one time I was checking error messages for a particular send on MG and found a message that helped me resolve the issue with that email. I'm glad for the functionality there as it can help point me in the right direction faster than our other server. In fact, this morning I was wishing that an email had sent through MG so that I could check the error list there instead of our other server. ### 36. Significant improvement over other bulk email providers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** MessageGears gives us the ability to self-host our database, which significantly reduces our TCO. Also, MessageGears has powerful integration with our data warehouse. **What do you dislike about MessageGears Platform?** The upgrade process can be a bit cumbersome, and troubleshooting application errors (especially tracebacks generated from template rendering) can be obscure. User management is onerous; it would be preferable to use some sort of SSO instead of making our colleagues remember yet another password. **What problems is MessageGears Platform solving and how is that benefiting you?** We maintain a consistent look and feel in our email campaigns thanks to the template library system, and can precisely target email recipients by querying against our data warehouse. Also, the role-based access control enables less technical colleagues to effectively use the system. ### 37. Useful Platform - Terrible Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** The ability to look up a email based on id. **What do you dislike about MessageGears Platform?** When loading the accounts page, I've noticed that all of our accounts (thousands) all load at once on the page and then are hidden in a multi-page searchable frame. This causes extremely long load times and can be frustrating. I also find it very difficult to search for specific emails based on subject line. **Recommendations to others considering MessageGears Platform:** I would recommend this platform to anyone who needs a reliable back-end email delivery system and doesn't mind a interface that is less robust. **What problems is MessageGears Platform solving and how is that benefiting you?** Overall I find the product to be easier to use and more reliable than azure send. ### 38. Great service backed by great professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Director, Technical Solutions, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** The MessageGears team is super-responsive on the rare occasions that we need to contact them and ask for help researching a challenging issue or a change in how something works. Their platform is rock-solid reliable, and they have always gone above and beyond for anything we've needed. **What do you dislike about MessageGears Platform?** There's very little I dislike about MessageGears. **What problems is MessageGears Platform solving and how is that benefiting you?** They have been a key partner of ours in helping us to grow our marketing automation platform. The quality of their email delivery engine and their expertise in the email space has been invaluable. ### 39. Great experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** The layout of the feature is easy to use and the support staff is always prompt and able to answer my questions. **What do you dislike about MessageGears Platform?** I hate that they have removed the ability to view individual/transactional emails. **Recommendations to others considering MessageGears Platform:** If MessageGears gets back the ability to see individual emails then it will be perfect. I think using it is easy and quick. **What problems is MessageGears Platform solving and how is that benefiting you?** MG delivers our customers' emails without issue and it's easy to troubleshoot if something goes wrong on the customer's end. **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the transactional view on the upcoming release. We appreciate your feedback and your business! ### 40. Reliable, scalable email engine **Rating:** 4.5/5.0 stars **Reviewed by:** Amol D. | VP, Product, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about MessageGears Platform?** MessageGears just works. Very well. It's always available and reliable. **What do you dislike about MessageGears Platform?** Nothing in particular. We never had complaints. **What problems is MessageGears Platform solving and how is that benefiting you?** We want a cloud MTA for our email solutions. ### 41. Great Product Overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** For my job, it's very useful to be able to see exactly what HTML customers sent, what errors were generated, the SPAM score, and email statistics in real time. **What do you dislike about MessageGears Platform?** Recently, message gears got rid of their access to daily transactional emails. **What problems is MessageGears Platform solving and how is that benefiting you?** We are providing technical support for emails sent through Microsoft Dynamics CRM. It is very helpful for us to be able to see what customers are sending in real-time. **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the transactional view on the upcoming release. We appreciate your feedback and your business! ### 42. Message Gears is great! They just need to add back the transactional messages in the daily summary **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** I love the navigation. it's easy to use and very intuitive. **What do you dislike about MessageGears Platform?** It has really negatively affected our efficiency when using it since they removed the transactional information in the daily summary.. **Recommendations to others considering MessageGears Platform:** Give us back the transactional information in the daily summary. **What problems is MessageGears Platform solving and how is that benefiting you?** I troubleshoot issues with email marketing and message gears made it a lot easier until they removed the transactional messages from the daily summary **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the transactional view on the upcoming release. We appreciate your feedback and your business! ### 43. I use it every day! **Rating:** 4.0/5.0 stars **Reviewed by:** Sean D. | Technical Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** Ease of use & flexability easy to use super flexable **What do you dislike about MessageGears Platform?** No real dislikes at present I do not have any dislikes at present **Recommendations to others considering MessageGears Platform:** GO for it! Solid product! **What problems is MessageGears Platform solving and how is that benefiting you?** We use it for message tracking & troubleshooting in my department, mostly. ### 44. MesseageGears rovides a great interface for looking into bulk email send **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** How you can drill into a particular day and see a delivery or bounce report **What do you dislike about MessageGears Platform?** Wish you could go back further in time then alowed **What problems is MessageGears Platform solving and how is that benefiting you?** We are helping customer better understand the results of Bulk Email Marketing ### 45. Not bad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** The ability to download email reports for the diferent types of situations **What do you dislike about MessageGears Platform?** They recently removed some functionality that we use everyday **What problems is MessageGears Platform solving and how is that benefiting you?** Gives us insight into customer issues ### 46. daily e-mail distribution **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2016 **What do you like best about MessageGears Platform?** ease of use, ease of implementation. reporting **What do you dislike about MessageGears Platform?** I doi not dislike anything about this service **What problems is MessageGears Platform solving and how is that benefiting you?** daily e-mail distribution ### 47. It works great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MessageGears Platform?** I like how easy it is to navigate! Super smooth **What do you dislike about MessageGears Platform?** It sometimes slow when pulling up Accounts **What problems is MessageGears Platform solving and how is that benefiting you?** We are a Marketing Automation company - bulk email senders ### 48. Message Gears **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2016 **What do you like best about MessageGears Platform?** Easy to use interface, daily summaries are a great way to troubleshoot email issues. **What do you dislike about MessageGears Platform?** New update removes transaction emails from daily summaries. **What problems is MessageGears Platform solving and how is that benefiting you?** Email Sending. **Official Response from Will Devlin:** > Hey there! Just a heads up, we'll be reintroducing the transactional view on the upcoming release. We appreciate your feedback and your business! ## MessageGears Platform Discussions - [Copy issue](https://www.g2.com/discussions/13764-copy-issue) - 1 comment, 1 upvote - [Is MessageGears geared more towards small businesses or enterprises?](https://www.g2.com/discussions/business-size) - 1 comment, 1 upvote - [What makes MessageGears different?](https://www.g2.com/discussions/what-makes-messagegears-different) - 1 comment, 1 upvote - [What is MessageGears Platform used for?](https://www.g2.com/discussions/what-is-messagegears-platform-used-for) - 1 comment - [View MessageGears Platform pricing details and edition comparison](https://www.g2.com/products/messagegears-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A19%3A31+-0500&secure%5Bsession_id%5D=78af6566-4e74-49cf-95ae-a27b804df7d4&secure%5Btoken%5D=bb9494a7b1549143da2f2fbfbe11d53bf6fce5c8b4bc0000dae7d5a3a863134a&format=llm_user) ## MessageGears Platform Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Segmentation** - A/B Testing - Customer Profiles **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Data Management ** - Data Modeling - Auditing - Observability - Data mapping - Reporting **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Targeting** - Behavioral Targeting - Contextual Targeting **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Functionality** - Debugging - Workflow Automations - Notifications - API Integrations - Programmed trigger of data sync - Incremental data sync - Data audit **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Security** - Security Compliance - Data Encryption **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Engagement** - Coupons and Promotions **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Generative AI** - AI Text Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top MessageGears Platform Alternatives - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,385 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,662 reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - 4.4/5.0 (814 reviews)