---
title: Mend Reviews
meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 130 reviews by the users' company size, role or industry
  to find out how Mend works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 130
  scale: '5'
date_modified: '2026-07-20'
parent_category:
  name: Health Care
  url: https://www.g2.com/categories/health-care
---

# Mend Reviews
**Vendor:** Mendfamily  
**Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 130
## About Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale.



## Mend Pros & Cons
**What users like:**

- Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. (2 reviews)
- Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. (2 reviews)
- Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. (1 reviews)
- Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. (1 reviews)
- Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. (1 reviews)
- Patient Communication (1 reviews)
- Product Satisfaction (1 reviews)


## Mend Discussions
  - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment

- [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A08%3A24+-0500&secure%5Bsession_id%5D=a8a156f4-854a-4842-a359-305774b612ab&secure%5Btoken%5D=18b8e65c32c6869124ef9185894514eac6b25b924326ad14e43e9c5056a0f323&format=llm_user)

## Mend Features
**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake

**Patient-Centered Functions**
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Technology**
- Telecommunications
- Low Bandwidth Support
- EHR Integration

**Clinical**
- Patient Records
- Specialty EHR Templates
- Interoperability
- Documentation
- E-Prescription

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Appointment Scheduler Integration
- E-Signature

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Administration**
- Practice Branding
- Practice Specific

**Compliance**
- HIPAA Compliance
- State Regulation Compliance

**Generative AI**
- AI Text Summarization

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