--- title: Mend Reviews meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 130 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 130 scale: '5' date_modified: '2026-07-20' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Mend Reviews **Vendor:** Mendfamily **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 130 ## About Mend Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. ## Mend Pros & Cons **What users like:** - Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. (2 reviews) - Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. (2 reviews) - Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. (1 reviews) - Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. (1 reviews) - Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. (1 reviews) - Patient Communication (1 reviews) - Product Satisfaction (1 reviews) ## Mend Reviews ### 1. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Mend?** How well it has been to meet with clients **What do you dislike about Mend?** Sometimes the audio is not working where I have to do my session by telephone. **Recommendations to others considering Mend:** Excellent service **What problems is Mend solving and how is that benefiting you?** I am on time with logging in before the client arrive for the counseling session. ### 2. Mend has provided excellent service; they are continuing to be an excellent partner, every day. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Mend?** The continued followup and updated features **What do you dislike about Mend?** I have no feedback for things I dislike. Every part of my experience with them has been great. **Recommendations to others considering Mend:** Be sure to have a dedicated person on your team that can work directly with your Implementation Specialist. I found this to be the most helpful. We met weekly while we implemented Mend and were able to identify and solve problems with too many notifications being sent. **What problems is Mend solving and how is that benefiting you?** With Mend we have been able to expand our telehealth footprint and did not imagine we would continue to grow our business during covid. ### 3. Easy and user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Mend?** I like that patients do not have to create an account or do anything for an appointment except enter their code. **What do you dislike about Mend?** It can confusing for patients who do not want to download the app and instead use the website. **What problems is Mend solving and how is that benefiting you?** I am able to access patients who do not feel comfortable due to COVID-19 or cannot get transportation to our worksite. ### 4. Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Mend?** I like that it is easy to use, and the video and audio are reliable **What do you dislike about Mend?** Sometimes I have to wait for loading, and very few times, I have problems with video **What problems is Mend solving and how is that benefiting you?** Virtual visits with my patient I am able to see them and evaluated them when they are not in my office ### 5. Easy and reliable platform for telehealth. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Mend?** The ease of creating and checking in clients **What do you dislike about Mend?** Setting up recurring appointments is not as easy as I would like. **What problems is Mend solving and how is that benefiting you?** It is allowing me to provide telehealth ### 6. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Fred P. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Mend?** It allows you to interact with a professional. **What do you dislike about Mend?** There was nothing I disliked about it, it was Great! **Recommendations to others considering Mend:** Keep it easy. **What problems is Mend solving and how is that benefiting you?** I'm solving medical problems. Great to be able to speak with a medical professional without going to doctors. ### 7. Comfortable **Rating:** 5.0/5.0 stars **Reviewed by:** Reggie H. | Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Mend?** The atmosphere and ease of the Practioner. **What do you dislike about Mend?** At&t internet service disconnected in the middle of the meeting. **Recommendations to others considering Mend:** The ease and convenience of the appointment were exceptional. **What problems is Mend solving and how is that benefiting you?** Communication between my Doctors and Insurance Company. ### 8. Very good audio/video connection. Disappointed that I need to have my connection tested so often **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Mend?** Ability to text pt is I am running behind. **What do you dislike about Mend?** Having to undergo audio/video testing every time I attempt a telehealth visit. **Recommendations to others considering Mend:** Yes, but this review process is much longer than I anticipated. I need to return to patient care and I hope it ends soon. **What problems is Mend solving and how is that benefiting you?** I like the ability to have my patients complete forms on-line ### 9. Helpful for rapid transition to telehealth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Mend?** Mend offers a lot of functional options on the provider and patient side, and has notable ease of use. **What do you dislike about Mend?** Mend can be glitchy at times and patients often had connectivity issues. **What problems is Mend solving and how is that benefiting you?** We used Mend to rapidly transition to online patient services. It was a crucial tool in the early pandemic to maintain continuity of care. ### 10. Best experience for long term care! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Mend?** My physician is balanced, fair, intuitive and incredibly knowledgeable. **What do you dislike about Mend?** Nothing to complain about so far. I have had a great experience. **What problems is Mend solving and how is that benefiting you?** Anxiety and coping with life skills. I have decreased medication levels and discontinued meds not needed. ### 11. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Mend?** Friendly, experienced, thoughtful practitioners. Very helpful, professional, and informed. A very good experience! **What do you dislike about Mend?** No negatives to report at this time..... **Recommendations to others considering Mend:** Don't know **What problems is Mend solving and how is that benefiting you?** Diagnoses ### 12. User friendly, save time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Mend?** Easy to use, patient can loging with no issues, save time and effort **What do you dislike about Mend?** Some technical difficulties happen with no help to solve it **Recommendations to others considering Mend:** Use mend **What problems is Mend solving and how is that benefiting you?** Save patient time to follow up on tesults ### 13. Mend review **Rating:** 4.5/5.0 stars **Reviewed by:** Gina P. | Medical Family Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Mend?** Ease of locating persons and setting appointments. **What do you dislike about Mend?** The technical issues are frequent. xxxxx **Recommendations to others considering Mend:** Make sure you log on well in advance of your scheduled time to work through any technical issues. **What problems is Mend solving and how is that benefiting you?** Mental Health. Ease of patients not having to travel to attend group or individual therapy. ### 14. Mend is great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | MR Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Mend?** That you can give them the exact time of when to expect the visit **What do you dislike about Mend?** IT doesn't always link well with CCA. It is very frustrating **What problems is Mend solving and how is that benefiting you?** Mend is great. The Benefits is the fact that you can give a real-time of when the appointment will be ### 15. ease of visit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Mend?** What a simple way to get the most out of the visit with my doctor - time to chat about the issue rather than drive and park! **What do you dislike about Mend?** In this case, there was nothing I disliked **What problems is Mend solving and how is that benefiting you?** Mend allowed for quality time without the waste ### 16. medical review and advice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Mend?** conviniently I can see the nurse practionaer at home. **What do you dislike about Mend?** this questionaers are t way too many. you should stop it. **Recommendations to others considering Mend:** It's easy to connect. **What problems is Mend solving and how is that benefiting you?** this auestionaers are a big problem. you should stop it. ### 17. Great experience with Mend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Mend?** Great team! Product works as advertised. Good partners to help us achieve business goals as well. **What do you dislike about Mend?** Our structure has required that every location is built like a separate org in the system. And that means that making changes to all locations can be a laborious process for us or for our Mend support. That said, they are always willing to make the changes and have never complained about the time being spent. **Recommendations to others considering Mend:** If you are looking for a system in the telehealth space, you have to consider Mend! **What problems is Mend solving and how is that benefiting you?** Providing our patients with a HIPAA compliant video platform. Also using Mend to digitize check in forms and offer patients the ability to do this from the comfort of their homes. **Official Response from Matt McBride:** > Thank you for the amazing review! This is an FYI for the reader of the review. Mend supports organizations and then multiple locations within a single organization. However, if each location has separate and unique workflows or if each location has standalone EHR instances, it may be necessary to have individual orgs so that each operation can have custom workflows. ### 18. Friendly User Service **Rating:** 5.0/5.0 stars **Reviewed by:** zandra v. | Telehealth Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Mend?** The support MEND provides me helps me with my daily work tasks. **What do you dislike about Mend?** I have not encountered a situation they have not been able to resolve. **Recommendations to others considering Mend:** Highly recommend,easy to use, great staff support. **What problems is Mend solving and how is that benefiting you?** Sending client appointment reminders, prompt responses. ### 19. Very professional and pertinent to the subject at hand, my health. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Mend?** Based upon the question sthat they ask you get a pretty good idea of how your health is based upon your age. **What do you dislike about Mend?** I actually did not experience any downside. **What problems is Mend solving and how is that benefiting you?** I realize that I am in pretty goog health for my age and family history. ### 20. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** Their customer service and technical support is beyond wonderful. **What do you dislike about Mend?** We have quite a few connectivity issues on the patient end. **What problems is Mend solving and how is that benefiting you?** the convenience and benefit this service provides to our tribal members is outstanding. We have so many elders that need medical assistance, and are not able to physically come into our clinics, and MEND has eliminated the problem. **Official Response from Matt McBride:** > We are very thankful for the review! We will not stop working for you until we have the best connectivity of any system on the planet. Feel free to share more feedback with us on this so we can help. Most errors are due to bandwidth and CPU utilization on the given device. Mend works hard every day to support lower and lower bandwidth connections and older devices to help as many patients as possible. We track every error platform wide and work to reduce or eliminate as many as possible. If a patient side error does occur, we are now providing the top 3 solution automatically via Mend Bot to the user based on the specific error. We are checking the connection of every user and customizing both what they send and receive to maximize connectivity. And of course our instant technical support within seconds is always available to every user with extended hours of support. ### 21. Mend has been a positive resource for service to our patients. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Mend?** Customer service and connection with team. Willingness to listen to feedback. **What do you dislike about Mend?** Unsure of any disadvantages at this time. **Recommendations to others considering Mend:** I do not have any advice at this time for others considering Mend as a telehealth platform. **What problems is Mend solving and how is that benefiting you?** Mend has provided us with a virtual solution for a facet of our business. Creating access for prospective patients into our organization. ### 22. BCBA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Mend?** HIPAA compliant. Customer service is easy to access. **What do you dislike about Mend?** It’s a bit complicated. I didn’t like the fact that we needed an Ethernet connection. **Recommendations to others considering Mend:** I think it’s great if you work for a health organization thinking about HIPAA compliance. **What problems is Mend solving and how is that benefiting you?** There was an issue with the group sessions, but it seems to be resolved. ### 23. Very convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Mend?** The prompts were very straight-forward and easy to use. I was able to track the health of both connections throughout the video appointment **What do you dislike about Mend?** slight video lag despite good connection **What problems is Mend solving and how is that benefiting you?** Telemedicine ### 24. Mend Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** I love the responsiveness to our unique needs from this organization. They have really tried to provide quick solutions to our complex issues. **What do you dislike about Mend?** Ongoing stability issues within the platform, but has been improving as of late. There are times where random glitches or issues arise impacting client sessions or group sessions. I will note they are usually fixed within a week or so. **What problems is Mend solving and how is that benefiting you?** Stability of platform as well as bandwidth of group capacity being able to hold 12-16 clients in group sessions. **Official Response from Matt McBride:** > We are extremely grateful for the review! Our customers wanted us to allow for group sessions via Web browsers without a software download. The result is that 12-16 clients is reaching the upper limits. By April of 2021 we will have two options available to support much large group sizes. Most errors are due to bandwidth and CPU utilization on the given device. Mend works hard every day to support lower and lower bandwidth connections and older devices to help as many patients as possible. We will not stop working for you until we have the best connectivity of any system on the planet. Feel free to share more feedback with us on this so we can help. Thank you. ### 25. Excellent for Telehealth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Mend?** Mend "Need Help" chat gives all users access to live technical support. **What do you dislike about Mend?** The dashboard looks like it is very complex, when it's actually very simple to use the application. **What problems is Mend solving and how is that benefiting you?** Mend is my enterprise's telehealth solution so it is improving patient access to medical care. **Official Response from Matt McBride:** > We appreciate the review, thank you! We have been gathering data on Dashboard usage and are finalizing designs for a much easier experience for every user. We will be sharing prototypes with users soon for feedback and anticipate upgrading the Dashboards in the summer of 2021. Users will be able to move the sections around or remove blocks of information that is not relevant to them. Each section will be upgraded so that it is easier to use, stylish, and can be customized with the data you need at your fingertips. It is looking amazing so please watch out for those announcements! ### 26. Working with Mend had been a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey D. | Director of Ambulatory Clinical Applications, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** Customer service and timely response to issue resolution. **What do you dislike about Mend?** I have not experienced anything at the time that I would dislike. **What problems is Mend solving and how is that benefiting you?** We are using Mend as our Telehealth solution. Looking to know about the appointment reminders that they have to offer. ### 27. I use Mend to see clients who are unable to travel or are restricted because of COVID **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** Living in a rural area, it eliminates the travel time going to and from appointments **What do you dislike about Mend?** Some clients do not have Internet capabilities and at times sessions are dropped **Recommendations to others considering Mend:** Mend has made all the difference in the world for being able to provide consistent support to our clients during COVID 19 **What problems is Mend solving and how is that benefiting you?** It has solved the problem of meeting with clients during COVID shut downs ### 28. Special Autism Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** The secure platform and simple interface **What do you dislike about Mend?** Slight delay in video start sometimes, but that's all. **Recommendations to others considering Mend:** Great platform **What problems is Mend solving and how is that benefiting you?** Telemed platform used for remote supervision and training ### 29. Great video meeting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Mend?** Easy for the patient to login, do forms and connect to platform. **What do you dislike about Mend?** the lag when first logging in on our end. it takes some time to connect. **What problems is Mend solving and how is that benefiting you?** Easier virtual appointments with patients. a management system to manage the consultations virtually. **Official Response from Matt McBride:** > Thank you so much for the review! Any lag to connect may be the pre-call test that customizes each users connection to ensure that the visit happens. We check the patients connections for 15-30 seconds before they join. For other users, we only check it every 30 days unless you are on a weak connection without a great upload connection. Please feel free to reach out to our instant technical support at anytime. Restarting Internet equipment may help reset and correct upload speeds. Closing other applications and restarting your computer are also top remedies. Again, thank you for the 5 star review!! ### 30. Mend makes it easy to connect with patients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mend?** What I like best about Mend is the user interface. **What do you dislike about Mend?** What I dislike about Mend is that it is not full integrated into our current PM and EHR system. **What problems is Mend solving and how is that benefiting you?** Mend has impacted our organization by making it possible to deliver successful outcomes to patients in need who are otherwise unable to travel for an in-office appointment. ## Mend Discussions - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+05%3A56%3A04+-0500&secure%5Bsession_id%5D=5492a45d-153e-4f37-ac4a-f2ac50faa687&secure%5Btoken%5D=4c5bcc44b2a459440b26f5bdca0acfbe9c3184c112332aa23b225d402388ba3d&format=llm_user) ## Mend Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Mend Alternatives - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (342 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (548 reviews)