Mend Features

Administrative (9)

Workflow Management: Ensures that your staff and existing systems support your business needs, requirements, and patients
Billing: Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements
Security and Authorization: Protects patient data and facilitates the creation and tiering of user credentials when accessing data
Practice Management: Supports and/or automates the daily tasks and responsibilities of a mental health practice
Compliance: Helps mental health practices adhere to relevant codes and industry regulations
Insurance Management: Processes and manages insurance claims and policies. Integrates with patient billing
Appointment Scheduler: Allows patients to request or schedule appointments online. Supports the unique scheduling needs of mental health practices
Patient Portal: Provides patients with a self-service, online portal for them to access e-prescriptions, notes, etc. Provides physicians and mental health care professionals a way to communicate with and notify patients
HIPAA Compliance: Ensures that mental health practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data

Patient Records: Allows for the storage, access and viewing, and tracking of patient notes, charts, and assessments
Specialty EHR Templates: Provides note templates that align with mental health specialty practices
Interoperability: Facilitates communication and data share between outside systems, specialties, laboratories, and practices
Documentation: Centralizes the storage of and maintenance of documentation and forms including: assessments, evaluations, treatment plans, progress notes, and clinical documentation
E-Prescription: Facilitates the electronic prescribing, screening, note-taking, and recalling of medication

Tablets and Kiosks: Provides integration with a hardware offering to facilitate patient intake process
Payment Collection: Facilitates the collection of copays and direct payments
Form Workflow: Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form
Patient Check-in: Streamlines the check-in workflow and experience
Mobile Patient Intake: Enables patients to complete intake forms on their personal mobile devices

Patient Data Transfer: Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database
HIPAA Compliance: Ensures compliance with HIPAA security and encryption regulation
Appointment Scheduler Integration: Seamlessly integrates with digitized online appointment booking solution
E-Signature: Captures patients' electronic signatures

Workflow Management: Enhances clinical workflows
Interoperability: Integrates with existing medical practice solutions
Digital Intake Forms: Provides digitized intake forms both for patient and physician use
Engagement Measuring: Tracks and measures current and improved levels of patient engagement
Patient Satisfaction Management: Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.
EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.
IPC Systems Integration: Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.

Patient Feedback Management: Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction
Patient Portal: Facilitates and enables patient access to their personal health information and data.
Patient Communications: Streamlines the delivery of messaging between health care professional and patient.
Integration with Wearables: Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.