Mend Features

Ensures that your staff and existing systems support your business needs, requirements, and patients

Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements

Protects patient data and facilitates the creation and tiering of user credentials when accessing data

Supports and/or automates the daily tasks and responsibilities of a mental health practice

Helps mental health practices adhere to relevant codes and industry regulations

Processes and manages insurance claims and policies. Integrates with patient billing

Allows patients to request or schedule appointments online. Supports the unique scheduling needs of mental health practices

Provides patients with a self-service, online portal for them to access e-prescriptions, notes, etc. Provides physicians and mental health care professionals a way to communicate with and notify patients

Ensures that mental health practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Administer and track medication inventory, schedules, dosage, and side-effects

Track and manage schedules and meetings via an integrated calendar

Track employee schedules, availability, and performance across projects and tasks

Store, manage, and track all electronic documents in a centralized location

Process of submitting and following up on claims with insurance companies

Create, save, and re-purpose templates for emails, forms, etc.

Protect sensitive data for digital privacy

Allows for the storage, access and viewing, and tracking of patient notes, charts, and assessments

Provides note templates that align with mental health specialty practices

Facilitates communication and data share between outside systems, specialties, laboratories, and practices

Centralizes the storage of and maintenance of documentation and forms including: assessments, evaluations, treatment plans, progress notes, and clinical documentation

Facilitates the electronic prescribing, screening, note-taking, and recalling of medication

Create and securely store digital patient records

Pre-designed layouts that can be customized to match preferences and requirements

Provides integration with a hardware offering to facilitate patient intake process

Facilitates the collection of copays and direct payments

Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form

Streamlines the check-in workflow and experience

Enables patients to complete intake forms on their personal mobile devices

Customize contracts and forms to collect specific information

Process of gathering, measuring, and analyzing accurate data

Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database

Ensures compliance with HIPAA security and encryption regulation

Seamlessly integrates with digitized online appointment booking solution

Captures patients' electronic signatures

Checking eligibility of patients for different insurance claims

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Enhances clinical workflows

Integrates with existing medical practice solutions

Provides digitized intake forms both for patient and physician use

Tracks and measures current and improved levels of patient engagement

Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.

Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.

Patients can register for appointments in advance online

Allows medical providers to engage patients in a variety of ways to ensure their health.

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customize contracts and forms to collect specific information

Electronic patient health records

Electronic patient health records, including records from multiple doctors

Creation, administration, and evaluation of assessments or tests

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction

Facilitates and enables patient access to their personal health information and data.

Streamlines the delivery of messaging between health care professional and patient.

Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.

Set up connections to third-party platforms to improve business processes

Track and manage adherence to policies for any service, product, process, or supplier

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track and manage schedules and meetings via an integrated calendar

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage various aspects of appointments including booking, rescheduling, canceling

Online portal through which end users can access the system, manage tasks, or obtain information

Activities related to the initial admission of a charge into the organization's care

Ability to record, store, update, and retrieve information

Process of submitting and following up on claims with insurance companies

Store, manage, and track all electronic documents in a centralized location

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store, manage and track all forms in a centralized location

Utilizes telecommunications technology to provide providers and patients with two-way communication.

Ensures that the telemedicine solutions works even when internet is slow or network is poor.

Facilitates the integration between telemedicine platform and existing EHR.

Set up connections to third-party platforms to improve business processes

Provides health care organizations with the option to brand their telemedicine platform with practice-specific branding.

Supports the needs and requirements of specialty practices.

For practices with multiple providers

Ensures that the telemedicine platform adheres and complies with HIPAA regulations.

Ensures that the telemedicine platform adheres and complies with state-specific telehealth regulations.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Access software remotely via mobile devices

Provide online therapy to patients/clients through secure video sessions

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

For mental health professionals providing therapy to multiple patients at the same time

Schedule appointments via a calendar

Compliant with HIPAA, which sets standards for sensitive patient data protection

Receive lab results electronically

Transmit prescriptions to pharmacies electronically

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Create treatment plans that document interventions and outcomes to track patient progress

Digitally sign online documents

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

For mental health professionals that specialize in substance abuse therapy/programs

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Tools to help therapists document, record, and recall patient encounters

Application programming interface that allows for integration with other systems/databases

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Exchange messages in a secure and encrypted manner

Electronically collect payments for goods or services

Use AI to generate content in the form of text, images, videos, etc.

Communicate using direct chat or messages within the system

View and track pertinent metrics to find patterns and gain insights from data

Accept, record, and reconcile financial transactions

Send messages via SMS

Detailed log and record of financial earnings & costs.

Meet with patients remotely

Set up connections to third-party platforms to improve business processes

Manage and support multiple locations

Track and report regulatory data to either internal management or external stakeholders

Electronic storage of stakeholder contact information

Reporting on how each user, task or process has advanced since its initiation

Create and send email blasts/campaigns

Automatically generates E/M codes based on information collected during patient charting

Patients can register for appointments in advance online

Book meetings and appointments through a website or digital platform

In-person, onsite registration

Book and manage patient appointments and follow-ups

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Control and manage access to wireless networks

Capture photos for any type of use case

Check-in and out via a mobile device or kiosk

Matrix barcode that stores information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Accept, record, and reconcile financial transactions

Identify component attributes like servers, hardware, software, and manage relationships across all services

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

View and track pertinent metrics to find patterns and gain insights from data

Allow the audience to interact or engage with the content

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Use AI to generate content in the form of text, images, videos, etc.

Digital displays use technologies such as LCD, LED, projection and e-paper

Manage and support multiple languages

Process of understanding one's position in a physical space via planned routes, signs, colors and images

On-screen keyboard that can be used without the need for physical keys/keyboard

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Design, modify, and organize how content is displayed on a system interface

Intended for medical use such as diagnosis, treatment, and consultation

Compliant with HIPAA, which sets standards for sensitive patient data protection

Add customized logos and colors to align with company branding

Monitor wait time and abandonment for incoming requests that have not been routed

Interactivity between software and users by touching areas on the screen of display devices

Scan and validate an ID barcode

Plan availability and assign specific time slots for tasks and resources

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Store and organize documents in a centralized system

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage, and send invoices or bills to customers

Customize data fields to support various needs and use cases

Automatically create schedules based on business needs or employee availability and qualifications

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Automate workflows and trigger campaigns based on customer actions

Timed notification for any upcoming task, deadline, appointment, or activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Ability to chat online in real time

Track the status and progress of tasks

Predict future data based on historical data sets

Track and manage the scheduling of tasks

Software designed for the healthcare industry

Manage and support multiple locations

Communicate using direct chat or messages within the system

Alter the layout and content of reports

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Form predictions based on past and present data/trends

Educational and medical resources that are delivered to patients online

Electronically collect payments for goods or services

Manage and support multiple languages

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Automated reminders and confirmations for booked appointments and events via text or email

Schedule appointments via a calendar

Receive data and information in real time

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Analyze and gain insights into data in real-time

Access to patient medication history data

Allows medical providers and/or customers to request previously filled prescriptions online

Communicate using messages within the system

Connect with meeting participants remotely over video

Active monitoring of systems, applications, or networks

Application programming interface that allows for integration with other systems/databases

Enables medical providers and/or patients to electronically renew existing prescriptions

Add customized logos and colors to align with company branding

Information, data and reports that are being tracked over time

Notifications via mobile devices

Laboratory test results

Meet with patients remotely

Send personal messages to clients or attendees

Observing and tracking a patient's health status, condition, and wellbeing

Gaining access to confidential health documents and information

Manage billing and payments for a healthcare provider

A collection of customer information such as contact details, demographics, previous interactions, etc.

Complete outstanding payments

Intended for medical use such as diagnosis, treatment, and consultation

Digitally sign online documents

Presenter can see and hear participants and vice versa

Speaking to a doctor or healthcare professional using online video tools

Exchange messages in a secure and encrypted manner

Pre-designed layouts that can be customized to match preferences and requirements

Manage and track all internal and external communication conducted via calls, email, text, or chat

Store and organize documents in a centralized system

Online portal through which end users can access the system, manage tasks, or obtain information

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage adherence to policies for any service, product, process, or supplier

Intended for medical use such as diagnosis, treatment, and consultation

Schedule appointments via a calendar

Use your computer as a phone device to make calls over the internet

Communicate using direct chat or messages within the system

Timed notification for any upcoming task, deadline, appointment, or activity

Ability to record, store, update, and retrieve information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Securely stores data to prevent data loss or breaches

Remotely create and access treatment plans tailored to individual patients based on symptoms

Gauge satisfaction and receive information for improvement and success

Customize contracts and forms to collect specific information

Connect with meeting participants remotely over video

Manage various aspects of appointments including booking, rescheduling, canceling

Manage and support multiple locations

Notifications via mobile devices

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Create, manage, and send invoices or bills to customers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Use AI to generate content in the form of text, images, videos, etc.

Application programming interface that allows for integration with other systems/databases

Reminders sent via email

Automated reminders and confirmations for booked appointments and events via text or email

Create new forms and/or use ready-made online form templates

Process of submitting and following up on claims with insurance companies

Public or private sharing of digital files such as documents, audio/video, images, and more

Electronically collect payments for goods or services

Track and manage schedules and meetings via an integrated calendar

Accept, record, and reconcile financial transactions

Send personal messages to clients or attendees

Compliant with HIPAA, which sets standards for sensitive patient data protection

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Private online space that lets businesses securely share documents and provide information access to clients

Manage billing and payments for a healthcare provider

Create, design and manage workflows for repetitive tasks

Plan availability and assign specific time slots for tasks and resources

Monitor wait time and abandonment for incoming requests that have not been routed

Access software remotely via mobile devices

Transmit prescriptions to pharmacies electronically

Presenter can see and hear participants and vice versa

Store, manage, and track all electronic documents in a centralized location

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Questionnaire for clients to answer prior to attending appointments.

Create and securely store digital patient records

Track and manage schedules and meetings via an integrated calendar

Set up connections to third-party platforms to improve business processes

Send messages via SMS

Add customized logos and colors to align with company branding

Notify large groups of people simultaneously about important updates.

Leave comments and notes on documents for others to view

Allow customers to cancel their subscription remotely.

Reserving a room for meeting in an office or co-working space

Create, manage, and send invoices or bills to customers

Create and send email blasts/campaigns

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Schedule repeating appointments based on a duration of time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

The ability to choose between different appointments in a selection.

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and monitor patient no-show rates

Online portal where patients can access information such as health records, treatment plants, etc.

Supports practices with multiple healthcare professionals

Accept, record, and reconcile financial transactions

Record, update and manage waiting lists

Digitally sign online documents

Create, manage and track all task activities and progression

View and track pertinent metrics to find patterns and gain insights from data

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Compliant with HIPAA, which sets standards for sensitive patient data protection

Enables medical providers and/or patients to electronically renew existing prescriptions

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Checking eligibility of patients for different insurance claims

Patients can register for appointments in advance online

Manage and support multiple locations

Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets.

Manage the process of evaluating documents or requests submitted for approval

Track the status of assets and whether they're checked in or out

Access software remotely via mobile devices

Use AI to generate content in the form of text, images, videos, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Track and organize online shifts