Mend Features

Administrative (9)

Workflow Management: Ensures that your staff and existing systems support your business needs, requirements, and patients
Billing: Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements
Security and Authorization: Protects patient data and facilitates the creation and tiering of user credentials when accessing data
Practice Management: Supports and/or automates the daily tasks and responsibilities of a mental health practice
Compliance: Helps mental health practices adhere to relevant codes and industry regulations
Insurance Management: Processes and manages insurance claims and policies. Integrates with patient billing
Appointment Scheduler: Allows patients to request or schedule appointments online. Supports the unique scheduling needs of mental health practices
Patient Portal: Provides patients with a self-service, online portal for them to access e-prescriptions, notes, etc. Provides physicians and mental health care professionals a way to communicate with and notify patients
HIPAA Compliance: Ensures that mental health practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data

Patient Records: Allows for the storage, access and viewing, and tracking of patient notes, charts, and assessments
Specialty EHR Templates: Provides note templates that align with mental health specialty practices
Interoperability: Facilitates communication and data share between outside systems, specialties, laboratories, and practices
Documentation: Centralizes the storage of and maintenance of documentation and forms including: assessments, evaluations, treatment plans, progress notes, and clinical documentation
E-Prescription: Facilitates the electronic prescribing, screening, note-taking, and recalling of medication

Tablets and Kiosks: Provides integration with a hardware offering to facilitate patient intake process 11 reviewers of Mend have provided feedback on this feature.
Payment Collection: Facilitates the collection of copays and direct payments
Form Workflow: As reported in 16 Mend reviews. Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form
Patient Check-in: Based on 19 Mend reviews. Streamlines the check-in workflow and experience
Mobile Patient Intake: As reported in 14 Mend reviews. Enables patients to complete intake forms on their personal mobile devices

Patient Data Transfer: Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database 13 reviewers of Mend have provided feedback on this feature.
HIPAA Compliance: Based on 18 Mend reviews. Ensures compliance with HIPAA security and encryption regulation
Appointment Scheduler Integration: As reported in 14 Mend reviews. Seamlessly integrates with digitized online appointment booking solution
E-Signature: Captures patients' electronic signatures This feature was mentioned in 13 Mend reviews.

Workflow Management: Enhances clinical workflows 18 reviewers of Mend have provided feedback on this feature.
Interoperability: Integrates with existing medical practice solutions This feature was mentioned in 18 Mend reviews.
Digital Intake Forms: Provides digitized intake forms both for patient and physician use This feature was mentioned in 17 Mend reviews.
Engagement Measuring: Tracks and measures current and improved levels of patient engagement This feature was mentioned in 19 Mend reviews.
Patient Satisfaction Management: Based on 17 Mend reviews. Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.
EHR Integration: As reported in 17 Mend reviews. Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.
IPC Systems Integration: As reported in 10 Mend reviews. Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.

Patient Feedback Management: Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction 18 reviewers of Mend have provided feedback on this feature.
Patient Portal: Based on 19 Mend reviews. Facilitates and enables patient access to their personal health information and data.
Patient Communications: Streamlines the delivery of messaging between health care professional and patient. This feature was mentioned in 22 Mend reviews.
Integration with Wearables: Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.

Telecommunications: Utilizes telecommunications technology to provide providers and patients with two-way communication. 37 reviewers of Mend have provided feedback on this feature.
Low Bandwidth Support: Ensures that the telemedicine solutions works even when internet is slow or network is poor. This feature was mentioned in 31 Mend reviews.
EHR Integration: Facilitates the integration between telemedicine platform and existing EHR. 27 reviewers of Mend have provided feedback on this feature.