Compare Mend and Spruce Health 
Featured Products
At a Glance
Market Segments
Small-Business (43.8% of reviews)
Small-Business (99.1% of reviews)
Entry-Level Pricing
Contact Us Per Month
$24.00 1 User Per Month
Mend
Star Rating
(127)4.7 out of 5
Market Segments
Small-Business (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 4 pricing plansSpruce Health
Star Rating
(335)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Spruce Health excels in user experience, with many praising its intuitive interface. Users appreciate the ability to navigate easily between texting, app usage, and browser sessions for telehealth, making it a versatile choice for communication.
- According to verified reviews, Mend shines in providing a personable experience during appointments. Users have noted that their physicians are friendly and easy to talk to, which enhances the overall telehealth experience, although the platform itself may not be as robust as Spruce Health.
- Users say that Spruce Health offers a quick and straightforward setup process, which is particularly beneficial for those starting a private practice. One user highlighted how they were able to get their business line and secure messaging running in just minutes, showcasing the platform's efficiency.
- Reviewers mention that while Mend has a friendly system, it lacks some of the advanced features that Spruce Health provides, such as comprehensive patient communication tools. This difference can impact the overall effectiveness of patient engagement for practices that require more robust solutions.
- G2 reviewers highlight that Spruce Health has a higher overall satisfaction score, reflecting its strong market presence and user loyalty. Many users have expressed that it has become an essential asset for their practice, facilitating effective communication in a HIPAA-compliant manner.
- Users report that Mend's platform is reliable for connecting with healthcare providers, but it may not meet the diverse needs of all users, especially those looking for extensive integration options. In contrast, Spruce Health's features are tailored to support a wider range of practice requirements, although it may not excel in every specific area.
Pricing
Entry-Level Pricing
Mend
Access
Contact Us
Per Month
Ensure convenient entry into care by giving patients easy, guided pathways to show up.
- Patient Self Scheduling
- AI-Powered Concierge Scheduling
- AI-Powered Concierge Waitlist
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
Free Trial
Mend
No trial information availableSpruce Health
Free Trial is available
Ratings
Meets Requirements
9.7
72
9.1
259
Ease of Use
9.4
76
9.0
264
Ease of Setup
9.0
17
8.9
125
Ease of Admin
9.3
15
9.1
97
Quality of Support
9.5
68
8.9
249
Has the product been a good partner in doing business?
9.6
15
9.1
94
Product Direction (% positive)
8.4
67
8.8
229
Features by Category
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
70
Not enough data
8.9
71
Not enough data
Feature Not Available
Not enough data
9.0
69
Not enough data
9.3
71
Not enough data
9.1
67
Not enough data
Feature Not Available
Not enough data
8.6
68
Patient Convenience
9.4
11
Not enough data
10.0
8
Not enough data
9.7
16
Not enough data
9.3
19
Not enough data
9.6
14
Not enough data
Administration
9.5
13
Not enough data
9.8
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
14
Not enough data
9.9
13
Not enough data
Patient-Centered Functions
Feature Not Available
6.6
34
9.4
18
7.0
34
9.6
19
Feature Not Available
9.5
22
9.5
37
Not enough data
Feature Not Available
Operations
9.3
18
8.8
36
9.3
18
8.2
35
9.3
17
Feature Not Available
9.3
19
Feature Not Available
9.4
17
8.1
33
8.8
17
5.3
32
9.5
10
5.7
27
Generative AI
Not enough data
7.6
21
Technology
9.6
37
9.2
148
8.8
31
8.1
100
9.0
27
6.1
62
Administration
9.1
27
7.9
82
9.4
29
8.3
110
Feature Not Available
6.6
72
Compliance
9.8
34
9.6
164
9.6
34
9.6
141
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mend and Spruce Health are categorized as Patient Engagement and Telemedicine
Reviews
Reviewers' Company Size
Mend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
24.0%
Mental Health Care
19.2%
Medical Practice
14.4%
Health, Wellness and Fitness
7.7%
Individual & Family Services
3.8%
Other
30.8%
Mental Health Care
63.0%
Health, Wellness and Fitness
12.1%
Medical Practice
11.2%
Hospital & Health Care
10.0%
Individual & Family Services
1.5%
Other
2.1%
Discussions
Is mend HIPAA compliant?
1 Comment
LT
YesRead more
Mend has no more discussions with answers
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What does Spruce do?
1 Comment
TO
HIPAA compliant phone number, fax, and messaging system for healthcare providersRead more
What is spruce software?
1 Comment
Official Response from Spruce Health
Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system...Read more
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