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Compare Mend and Spruce Health 
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At a Glance
Market Segments
Small-Business (44.2% of reviews)
Small-Business (99.1% of reviews)
Entry-Level Pricing
Contact Us Per Month
$24.00 1 User Per Month
Mend
Star Rating
(120)4.7 out of 5
Market Segments
Small-Business (44.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 4 pricing plansSpruce Health
Star Rating
(324)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spruce Health excels in "Payment Collection" with a perfect score of 10.0, making it a top choice for practices that prioritize efficient payment processes. In contrast, Mend, while strong in other areas, does not have a specific mention of this feature's effectiveness.
- Reviewers mention that Mend's "Patient Feedback Management" feature stands out with a score of 9.4, significantly higher than Spruce Health's score of 6.3. This indicates that Mend may provide better tools for gathering and analyzing patient feedback.
- G2 users highlight that Spruce Health's "Patient Data Transfer" feature scores an impressive 9.5, showcasing its reliability in managing patient information. Mend, however, has a lower score in this area, which may affect practices that require seamless data transfer.
- Users on G2 report that Mend's "EHR Integration" is a strong point, scoring 9.0, while Spruce Health lags behind with a score of 5.8. This suggests that Mend may offer better compatibility with electronic health records, which is crucial for many healthcare providers.
- Reviewers mention that Spruce Health's "Digital Intake Forms" feature received a low score of 4.2, indicating potential challenges in this area. In contrast, Mend shines with a score of 9.3, suggesting a more user-friendly and efficient digital intake process.
- Users say that both products are HIPAA compliant, with Spruce Health scoring 9.6 and Mend slightly higher at 9.8. This indicates that both platforms prioritize patient data security, but Mend may have a slight edge in compliance features.
Pricing
Entry-Level Pricing
Mend
Access
Contact Us
Per Month
Ensure convenient entry into care by giving patients easy, guided pathways to show up.
- Patient Self Scheduling
- AI-Powered Concierge Scheduling
- AI-Powered Concierge Waitlist
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
Free Trial
Mend
No trial information availableSpruce Health
Free Trial is available
Ratings
Meets Requirements
9.7
72
9.1
249
Ease of Use
9.4
76
9.0
254
Ease of Setup
9.0
17
8.9
115
Ease of Admin
9.3
15
9.1
96
Quality of Support
9.5
68
8.9
240
Has the product been a good partner in doing business?
9.6
15
9.1
93
Product Direction (% positive)
8.4
67
8.9
219
Features by Category
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
68
Not enough data
8.9
67
Not enough data
Feature Not Available
Not enough data
9.0
67
Not enough data
9.2
68
Not enough data
9.1
66
Not enough data
Feature Not Available
Not enough data
8.6
65
Patient Convenience
9.4
11
Not enough data
10.0
8
Not enough data
9.7
16
Not enough data
9.3
19
Not enough data
9.6
14
Not enough data
Administration
9.5
13
Not enough data
9.8
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
14
Not enough data
9.9
13
Not enough data
Patient-Centered Functions
Feature Not Available
6.6
34
9.4
18
7.0
34
9.6
19
Feature Not Available
9.5
22
9.5
35
Not enough data
Feature Not Available
Operations
9.3
18
8.7
34
9.3
18
8.2
34
9.3
17
Feature Not Available
9.3
19
Feature Not Available
9.4
17
8.1
32
8.8
17
5.3
32
9.5
10
5.7
27
Generative AI
Not enough data
7.6
21
Technology
9.6
37
9.2
142
8.8
31
8.1
98
9.0
27
6.0
61
Administration
9.1
27
7.9
81
9.4
29
8.3
109
Feature Not Available
6.5
71
Compliance
9.8
34
9.6
158
9.6
34
9.6
141
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mend and Spruce Health are categorized as Patient Engagement and Telemedicine
Reviews
Reviewers' Company Size
Mend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
24.0%
Mental Health Care
19.2%
Medical Practice
14.4%
Health, Wellness and Fitness
7.7%
Individual & Family Services
3.8%
Other
30.8%
Mental Health Care
62.8%
Health, Wellness and Fitness
12.2%
Medical Practice
11.3%
Hospital & Health Care
10.0%
Individual & Family Services
1.6%
Other
2.2%
Discussions
Is mend HIPAA compliant?
1 Comment
LT
YesRead more
Mend has no more discussions with answers
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What is Spruce program?
1 Comment
CS
Spruce is a healthcare communication platform designed for medical professionals and easy HIPAA-compliance; consolidating communication channels, including...Read more
What is spruce software?
1 Comment
Official Response from Spruce Health
Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system...Read more
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