Mend Reviews & Product Details

Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale.

Seller

Mendfamily

Discussions

Mend Community

Languages Supported

Arabic, English, French, Haitian, Hindi, Nepali, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Matt McBride

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 135 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/20/2025

Guest users or non-business users of the software, not included in G2 scores.

"Review with excellent and thorough nurse practitioner"

5/5

What do you like best about Mend?

The nurse practitioner, Mary Beth was thorough and asked questions that led to helpful and informative issues that will positively affect my future health. I was lucky to have her assistance for a whole hour! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Everything was fine except I had to change my browser so I could have a camera and mic to complete the interview with the nurse. They said I can go back to my old browser. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/25/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very sedulous and perspicacious provider :)"

5/5

What do you like best about Mend?

Accessibility of being able to see a great specialist Review collected by and hosted on G2.com.

What do you dislike about Mend?

I sometimes do prefer an analog experience and dislike how large my head looks on camera Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

7/3/2025

Guest users or non-business users of the software, not included in G2 scores.

"My Telehealth Wellness Visit - S Jenkins"

5/5

What do you like best about Mend?

The healthcare worker was thorough and efficient, keeping the visit to about 40 minutes. Access to and ease of use of the platform was a plus. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing comes to my mind to say it's a dislike. Review collected by and hosted on G2.com.

Jenna G.

Wealth Management Admin. Assistant

Banking

Small-Business (50 or fewer emp.)

4/8/2025

Guest users or non-business users of the software, not included in G2 scores.

"Nils is the best"

5/5

What do you like best about Mend?

Nils and his helpfulness is what I like best Review collected by and hosted on G2.com.

What do you dislike about Mend?

The length it takes to reschedule it takes like 4 phone calls because they didn't fix my login Review collected by and hosted on G2.com.

Michael B.

Owner

Small-Business (50 or fewer emp.)

3/28/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good Experience"

4.5/5

What do you like best about Mend?

The PA was professional, thorough and knowledgeable. Also pleasant and kind. Review collected by and hosted on G2.com.

What do you dislike about Mend?

None that come to mind. Their video was a bit blurry. Review collected by and hosted on G2.com.

Veronica P.

Director

Small-Business (50 or fewer emp.)

1/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"Excellent!"

5/5

What do you like best about Mend?

It was nice and quick. The provider was awesome and got right to the point. Address my concerns for my child Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing. Everything was simple and easy to use Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/10/2025

Guest users or non-business users of the software, not included in G2 scores.

"Probably Covid visit"

5/5

What do you like best about Mend?

Meeting with Penny via amend was a good experience. It allowed me to stay home when I wasn't feeling up to driving and receive great clinical assistance. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing. Mend was easy to use and a good way to connect with providers. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/18/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very comprehensive"

5/5

What do you like best about Mend?

The person was patient and competent. Interview was VERY comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I had trouble with the technology but was able to get it all to work without contacting tech support. Review collected by and hosted on G2.com.

Stephen L.

SSDI

Small-Business (50 or fewer emp.)

12/2/2024

Guest users or non-business users of the software, not included in G2 scores.

"Helpful to use Matrix"

4.5/5

What do you like best about Mend?

Ease of use and understanding of doctor. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I had no problems with the use of the product. Review collected by and hosted on G2.com.

Sandi R.

Owner

Small-Business (50 or fewer emp.)

12/6/2024

"Stephanie was super attentive! Asked all the right questions. Can’t wait to see her again next year"

5/5

What do you like best about Mend?

That I could have the appointment from home! Review collected by and hosted on G2.com.

What do you dislike about Mend?

All was great! Nothing bad about the appointment. It was great.! Review collected by and hosted on G2.com.

Questions about Mend? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about Mend

Guest User

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Last activity over 3 years ago

Is mend HIPAA compliant?

0 Upvotes

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Guest User

What is your primary use case for Mend, and how has it improved your patient engagement?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

View More Pricing Information

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Mend Features

Patient Convenience

Patient Check-in

Administration

HIPAA Compliance

Operations

Workflow Management

Interoperability

Engagement Measuring

Patient-Centered Functions

Patient Feedback Management

Patient Portal

Patient Communications

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Categories on G2

Patient Engagement Telemedicine Patient Scheduling

Patient Intake Mental Health

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Mend Reviews & Product Details

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Mend Reviews (135)

Mend Reviews (135)

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Questions about Mend? Ask real users or explore answers from the community

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