Mend Reviews & Product Details

Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale.

Seller

Mendfamily

Discussions

Mend Community

Languages Supported

Arabic, English, French, Haitian, Hindi, Nepali, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Matt McBride

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 135 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Verified User in Higher Education

Small-Business (50 or fewer emp.)

7/28/2025

Guest users or non-business users of the software, not included in G2 scores.

"My therapist is really good."

4/5

What do you like best about Mend?

Chad Gunneville is a patient, focussed listener who reminds me of ideas and feelings that he has previously brought up. Be mindful. Be patient. Breath. Understand that anger usually comes from sadness. But most of all it is his empathy. He is genuinely curious about my situation. My state of mind. I can't imagine doing what he does every day! Break Break. I just had a moment with Chad. This guy was counseling young poor kids in Oakland! His training landed him there. Some of those kids were soooo in need of therapy. I just happened to ask Chad in passing about that. Woah. I have always considered him to be an amazing dude, but learning this elevates his status to 'heroic'. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Can't think of anything right now. For me, Mend is all about finding and retaining therapists with Chad's background. I have known all along how patient and kind he is, but now I know some of his training, and just a little awestruck. So whatever you did to find Chad, that is the secret sauce. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

5/5/2026

Guest users or non-business users of the software, not included in G2 scores.

"Convenient Doctor Appointments from Home or Phone"

5/5

What do you like best about Mend?

It lets me see my doctor appointment at home and on the phone so it's a lot better than having to drive to an office. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I can't think of anything right now, sorry about that. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

3/10/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy, Friendly Provider—But Video Visits Could Be More Beneficial In Person"

2.5/5

What do you like best about Mend?

It was very easy to talk to a provider and she was very nice. Review collected by and hosted on G2.com.

What do you dislike about Mend?

It was a video conference and I think talking to a provider in-person would be more beneficial. Review collected by and hosted on G2.com.

Liza A.

Sr Financial Analyst

Small-Business (50 or fewer emp.)

2/19/2026

Guest users or non-business users of the software, not included in G2 scores.

"Great service!"

5/5

What do you like best about Mend?

I really like my therapist & the platform is always on point. I have not a problem. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I have not had a problem that I can think of Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

4/27/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy, Straightforward Experience—Everything Worked Great"

5/5

What do you like best about Mend?

It was easy and straightforward. My visit was great! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing. Everything seemed to be working fine for the both of us. Review collected by and hosted on G2.com.

Gloria H.

Environmental Scientist

Small-Business (50 or fewer emp.)

12/16/2025

Guest users or non-business users of the software, not included in G2 scores.

"Exceptionally User-Friendly and Pleasant Experience"

5/5

What do you like best about Mend?

What is most helpful in using MEND is that it is user friendly Review collected by and hosted on G2.com.

What do you dislike about Mend?

I did not dislike anything. I am very pleased with the ease of use and the great interviewer. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/25/2026

Guest users or non-business users of the software, not included in G2 scores.

"Nice, Personable Physician and a Quick, Easy Appointment"

5/5

What do you like best about Mend?

Physician was very nice and personable.was very easy to talk to and quick to get through the appointment. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I do not dislike anything. It was very easy. Review collected by and hosted on G2.com.

Amanda H.

Teacher apprentice

Enterprise (> 1000 emp.)

9/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"The visit was quick and to the point."

5/5

What do you like best about Mend?

I like that the doctor shows compassion and seems to be very understanding. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I haven't come across anything that I dislike. Review collected by and hosted on G2.com.

Angela E.

Insurance Authorization Coordinator

Small-Business (50 or fewer emp.)

5/21/2025

Guest users or non-business users of the software, not included in G2 scores.

"Happy to explain how I feel."

5/5

What do you like best about Mend?

The most helpful is to have someone to express my feelings. Happy to have someone to listen and understand my concerns through therapy. Review collected by and hosted on G2.com.

What do you dislike about Mend?

There is nothing I don’t have any problems with. I have no dislikes about Mend Review collected by and hosted on G2.com.