Matter Features
Platform (7)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
Is accessible from a mobile device and by users on the go.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Platform Basics (5)
Reporting & Dashboards
Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboard
Has a centralized dashboard for users to interact with.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Platform Content (5)
Employee Pulse Surveys
Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization
Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Science-based templates
Provides content templates built by academics and/or practitioners and leverage science and research.
Automation
Automates some or all operation related tasks.
Content Library
Provides users with a pre-built library of useable content.
Platform Additional Functionality (7)
Employee Segmenting
Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Peer Recognition
Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.
Social Feedback Portal
Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.
Integrations
Integrates with business solutions such as HRIS systems and social tools.
Mobility
Is accessible from a mobile device and by users on the go.
Employee Engagement
Provides employee survey and feedback features.
Rewards
Provides flexible and easy-to-manage employee reward options.
Survey Management (4)
Survey Builder
Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor
Question Types
Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings
Templates
Offers pre-built templates for creating surveys with different audiences or use cases
Survey Distribution
Provides tools for distributing surveys through email, SMS, social media, etc.
Survey Insights (2)
Reporting & Analytics
Provides tools to visualize and analyze data
Data Exporting
Allows users to export reports from the product into an .xsl, .csv, or .pdf file
Reports (4)
Score Cards
Score cards visually track key performance indicators (KPIs)
Customizability
Reports can be customized based on the intended audience, available data, length, and depth
Graphs and Charts
The outputs of reports are customizable in using graphs and charts
Dashboards
Real-time up to date outputs can be created to provide information to decision makers and leadership
Cleaning (3)
Filtering
Raw data is able to be filtered into outputs with only the data useful for the analysis
Levels of Measurement
Data structured as ratio, interval, ordinal, or nominal can be interpreted with the appropriate outputs
Transformation
Change the data format into csv., html, xml, etc.
Core Features (4)
Reports
Creates reports on useage to measure effectiveness and useage.
Gamification
Includes either an interactive game or the ability to set up a social function.
Connection
Allows coworkers to get to know one another or bond over a shared activity.
Creative
Provides a space for employees and managers to showcase their creative and less serious sides.
Additional Features- (3)
Analytics
Includes metrics or analytics to measure either engagement or the affect on performance.
Virtual Office
Comes with a virtual office or digital area for users to gather.
Educational
Comes with some educational component, as well as being entertaining.
Interoperability (3)
Images or Gifs
Allows for users to share visual content such as multimedia, images, or gifs.
Integration
Integrates with an HRIS, Employee Engagement solution, or allows for the export of data.
Recognition & Rewards
Ties into employee recognition software or allows for gifts, rewards, or prizes.
Generative AI (3)
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Core Features - Employee Experience Software (1)
Communication
Aids in knowledge management and the crafting of company branding and messaging.
People Analytics - Employee Experience Software (2)
Action Plan
Data analysis leads into creating HR initatives and policies with measurable outcomes.
Productivity
Directly measures and finds ways to optimize workplace productivity.
Advanced Features - Employee Experience Software (2)
Digital Experience Management
Integrates with the IT technologies and workflow to optimize and manage omnichannel digital experiences.
Employee Listening
People analytics include features capable of impelmenting an advanced employee listening strategy.
Employee Improvement - Employee Experience Software (3)
Performance Management
Includes native feedback functionality like OKRs, 360 feedback, continuous improvement, or other performance management tools.
Learning
Guides employee growth through suggested content, skill building, or other learning initiatives and programs.
Team Building
Provides gamified team building or informal socialization features to help people bond and communicate.
Agentic AI - Survey (3)
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Productivity Bots (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives




