Map My Customers Reviews & Product Details

Exceptional customer service!!! Once information is initially entered, subsequent data entry is pretty simple. Review collected by and hosted on G2.com.

The monthly fee is high in my opinion. $60.00/month for monthly billing; $10 extra dollars per month vs paying $600/year. Review collected by and hosted on G2.com.

The Mapping and optimizing tool is fabulous. It is the reason I got this CRM against all the others out there.

I do like that people has no been added as in my work, people continuously transfer and move around. Review collected by and hosted on G2.com.

Before all the upgrades, the App was a super easy, visual mapping app that saved time and optimized my route. With over 450 leads and accounts, I am lucky to only focus directly on the Company level for win or loss. I loved the fact I was able to simply change the company stage, pin colour and enter notes at the company level and when I would get home, a report of all my visits would wait for me. I use to print out my notes and then e-mail accordingly. Simplicity was key to me.

In the last year, upgrades have happened that now 3 maps are created instead of 1. Visually, your information is represented as a pin on a map. Each map, you can change the colour of the pins.

The 3 maps are : Company - People and Deals. This was what I wanted to avoid in a CRM. Being on the road 6-7 hours a day, I miss the simplicity of the app of only having one map to quickly visualize my visits for the day and prioritizing by stage.

The Companies and People maps have been striped of stages and sale funnel capability. This creates an extra step as you can only create routes from this level but the Deals now contain your stage and progress (Sales funnel). BUT, you cannot create a route from deals, meaning, the changes and notes you put in your companies does not change in the deal and vice versa. So if you work on adding notes in a deal, you have to enter some of it twice into the company thereafter. Because what the point of logging on pins where your hot accounts are and not even being able to use that to create a route.

In short, I loved the program at it's simplest. The upgrades seem to be getting further from the original idea of a mapping software for your leads which is disappointing. Review collected by and hosted on G2.com.

I love how easy it is to look up a customer right after you get done with a meeting and immediately be able to put in activities and notes on the conversation. The App aspect is really able to make this easier especially on the go. Review collected by and hosted on G2.com.

Adding a customer in can be time consuming and there are a lot of fields. Review collected by and hosted on G2.com.

I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability. Review collected by and hosted on G2.com.

The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered. Review collected by and hosted on G2.com.

I love that I can see at a quick glance where all of my students are working. I am required to do monthly site visits with students in the Cooperative Education program. The pins on the map are an awesome way to see where everyone is, plan my visitation routes, and set reminders. Very easy system to use. I am so happy I found this. Review collected by and hosted on G2.com.

There really isn't anything for me to dislike as I am not using this for it's intended purpose. Review collected by and hosted on G2.com.

The quick customer service via messaging Review collected by and hosted on G2.com.

The glitches when my app signs me out and doesn’t save my activity Review collected by and hosted on G2.com.

The navigation and route planning are excellent. Review collected by and hosted on G2.com.

Some small things are overlooked that I find a workaround. I'm surprised there isn't automatically a fax field, etc. Wish I could download the data. Review collected by and hosted on G2.com.

It allows me to get to my accounts in the most efficient way! Review collected by and hosted on G2.com.

It kicks me out if I don’t use it for a few days Review collected by and hosted on G2.com.

Drag and drop new client info in when adding clients Review collected by and hosted on G2.com.

Occasional bugs but usually fixed right away Review collected by and hosted on G2.com.

I love the different reports that are available to download. They are super great in the fact that you can customize to any field. The reports are also emailed and exported to an excel file which makes it even more feasible when sorting data. Review collected by and hosted on G2.com.

Sometime I have noticed when adding "USA" to some of my accounts it takes it away after saving it. Not sure why, but when I add it back a second time, it stays. Review collected by and hosted on G2.com.