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Lob Pricing Overview

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Lob Pricing Reviews

(2)
Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Great platform and service"
What do you like best about Lob?

I've had a great experience using Lob so far. Their customer service and account management teams are always prompt with responses. Their platform is easy to use and the updates they've made since I've started using them are well done and clearly show they listen to their customer base. Review collected by and hosted on G2.com.

What do you dislike about Lob?

In the past the reporting was more minimal but they've made a lot of improvements on that! Really the only downside is their pricing is dependent on mail prices changing but they don't determine that obviously. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob

Thank you for the positive feedback! We're thrilled to hear that you've had a great experience with Lob and that you find our platform easy to use. We appreciate your feedback on our reporting improvements and understand the pricing concerns. We strive to provide value to our customers and continuously improve our services. If you have any further suggestions or need assistance, please feel free to reach out: support@lob.com

We're here to help and ensure your experience with Lob remains top-notch. Thank you for choosing Lob for your mailing needs!

Verified User in Marketing and Advertising
GM
Guest users or non-business users of the software, not included in G2 scores.
"Switched to a credit based system which was terrible"
What do you like best about Lob?

I used to like them. I do not anymore. Do not use them. Review collected by and hosted on G2.com.

What do you dislike about Lob?

Their new credit system is terrible. It delayed a mailing by several weeks because they never warned me that I needed to top up credits. The campaign sat there stalled without my knowing. Even looking at the dashboard everything looked fine. The billing system they used before was much better and friendly. I don't know why companies are going to credit based payment. I give you my credit card. Auto-charge me for what I use. And, let me set a max per month. Don't make me buy credits up front. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our new credit system. We understand the frustration of not being properly informed about the need to top up credits. Your suggestion for auto-charging and setting a monthly max is valuable and we will definitely take it into consideration for future improvements. We appreciate your previous support and hope to have the opportunity to regain your trust. If you have any further concerns or would like us to follow up on this issue, please feel free to reach out to our customer service team: support@lob.com

Thank you for your understanding.

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