LiveRez Reviews & Product Details

The One thing that Ignite has that's better is connecting with Lynnebrook to be able to pay Owners by direct deposit easily. Getting use to having communication and emails all through Ignite- we like to do follow up emails- so learning a system to keep track of emails in Ignite...Connection to Airbnb and VRBO seem good- allowed to have deals on VRBO- good because there's no weekly pricing in Ignite. Review collected by and hosted on G2.com.

Moved from Liverez to Ignite. First, had several errors on the migrations with double bookings, wrong rates, properties not showing up, not paying Owners- etc... had to have myself and staff spent several hours touching every property, owner- basically not much came through- and there were still errors!!

Rates are horrible!! No Bulk setting or property page to easily change seasons- have to go into every individual property (unless you have the same rates on each property...) we don't- set up for dynamic pricing which we do not use. So many glitches can't name all here. No commission report!! And they are not willing to make any changes- just giving me the run around that it's added to an enhancement. No early/late check in/out setting!! So we had same day booking and allowed a late check out- but didnt' block to calendar!!! We loved Liverez and I'd expected Ignite to be better- but that's not the case!! Missing so many simple and important features for a vacation rental management software!!! Review collected by and hosted on G2.com.

The most useful feature I found with LiveRez was the homepage displayed after logging in. It shows the most recent reservations received, which is very convenient for keeping up with confirming the guests and charging their deposits. LiveTrust was also really easy to navigate when dealing with owner statements, payments, or accounting details. Review collected by and hosted on G2.com.

I did not like the rates manager or unit manager. I couldn't figure out how to modify rates or unit details in bulk, making the overall process much longer. It was also challenging to figure out the automatic email template rules. Review collected by and hosted on G2.com.

I love how LiveRez puts all of our bookings on one platform which makes it much easier to be on top of everything as well as has allowed us to automate so much of our day to day work which has allowed us to be more free/flexible to use our time in other ways to grow our business. Review collected by and hosted on G2.com.

My main complaint with LiveRez is that they are not completely integrated with all of the other booking platforms we use such as HomeAway, Expedia, TripAdvisor, etc. and while we can still use these with LiveRez because of Nextpax I wish they were directly integrated like Airbnb is (it's so easy to use)! Review collected by and hosted on G2.com.

Their concept is good.

And the services they attempt to provide are needed. The web sight looked nice after it was built., Review collected by and hosted on G2.com.

Liverez uses high pressure salesmen to close, the deals on their services.

In addition to these tactics they are untruthful about their services and what they can provide. They do not take credit cards, they bank draft. So by the time you find out they have misrepresented themselves, you have no recourse to obtain a refund. They do not return emails or calls, not even the managers, will call to discuss a problem.

They charged me 2500.00, up front and drafted the entire amount, from my checking.

I asked the sales rep if my calendar on VRBO would sync with the one on my newly built webpage and he said it would. It does not!! No sycrination with HomeAway or VRBO.

They promise to get you to Airbnb with improved terms. This also a joke. They represent, that you will have a 60 day cancellation for bookings and are paid early. An exclusive with their company, they said. They said they were the only company to provide early payment with Airbnb because of the 30 or 60 day cancellations.

Also they put your properties at severe disadvantage, on Airbnb, as their software links and integrates with Airbnb, such that you cannot post a weekly or monthly discounts or rates. So the only price you can do is daily. All the other listings on Airbnb, have discounts so you are at a severe disadvantage.

They told me they were going to drop my websight at the end of April, about 45 days after they built it, because I was so dissatisfied. The managers do not call back, message aftermessage, left, no response.That is after I paid 2500.00 to build the websight. They did not keep it until the end of the month rather by the 27th it was gone and my traffic to my sight was redirected to a competitor with similar vacation homes!

After all this my listings on Airbnb were present, as their software had already pushed them through. But I could not at this point edit them.

Airbnb, was helpful. They had to terminate the listings and they I had to manually relist them.

When I got done I was able to post discounts for weekly and monthly rates. And by the way, when I asked for a super strick 60 day cancellation policy in a few days I had it. Did not need LiveRez to get it for me. They had told me to obtain this I had to go through them!

They had my homes listed over a month with Airbnb, ( with only a daily rate, no weekly or monthly discount) and I never received a booking. Within just a few days of relisting them myself I did receive a booking!

This a very poorly run company. Their software is hard to use and cumbersome. They lie, and make false promises. I have turned in a complaint at the better business bureau, they they have failed to address, in any satisfactory manner. Beware this company is unscrupulous.

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