Kigo Reviews & Product Details

The only thing I liked about Kigo was the vast variety of reporting functions it offered related to financials and occupancy rates Review collected by and hosted on G2.com.

Kigo was very difficult to navigate in almost every way, we frequently had to call their customer support. While their support team was always friendly, they were frequently of little to no help, as the software was always either very limited in its functions or very difficult to use. We found obstacles related to simple things like customizing cancellation policies & booking details, to syncing capabilities with outside channels. It frankly felt like a software that was still in the early development stages and was not ready for real users. It was also incredibly expensive. Review collected by and hosted on G2.com.

KIGO is a pain in the ass to use. Too hard to learn. The opposite of intuitive. Review collected by and hosted on G2.com.

Hard to use. Not intuitive at all. Takes too long to learn. Review collected by and hosted on G2.com.

We did like the simplicity of the booking by using the calendar and seeing what units were available by looking at the calendar. Having the contract set to send as soon as you confirmed the booking was very nice also. Review collected by and hosted on G2.com.

We did not like having two separate programs to look into and get all the information we needed to have for our guest coming to our units. There was also no accounting that we needed to pay our vendors and owners so we had to use a separate program for payable's. The linking to Airbnb and VRBO did go smoothly and they it became very cumbersome to try to find out if it was showing our bookings in the other sites or not. Review collected by and hosted on G2.com.

Kigo is not a one-stop shop for all things vacation rental management, even though they might say they are, but the functions that Kigo does well, they do REALLY well. You can use them to keep record of all of your guest and reservation data, and to fill all the necessary roles for processing and confirming reservations. This includes inquiry management (through your website), data input, rental agreement automation, email triggers for follow up and pre/post stay information. It is a very easy to use platform, so long as you can hone in on the core functionalities that they fill for you. Review collected by and hosted on G2.com.

I experienced a lot of challenges and setbacks during implementation, hopefully in the past few years they have improved this process. I also had challenges with the channel management functionality as it related to booking.com and airbnb. They claim these issues have been resolved, but I no longer use kigo for that integration in the benefit of my business. Review collected by and hosted on G2.com.

I like that I am able to view all of our bookings in a calendar view Review collected by and hosted on G2.com.

It can sometimes take 20 minutes to update Review collected by and hosted on G2.com.

The integration with portals is very good. The revenue management system is great. However, it is the operations management and guest app products which are excellent. Generally, the usability of the back-end is good. Our account manager is excellent. Review collected by and hosted on G2.com.

Reports are hopelessly inadequate: There are a multitude of reports, but none of the reports that you really need. The main reports I need are: value of all nights booked for any given apartment in any given timeframe (unavailable), occupancy level for any given apartment in any given timeframe (unavailable), average nightly rate for any given apartment in any given timeframe (unavailable), list of security deposits paid for all bookings that have checked out in the last week, or any other given timeframe (unavailable).

Revenue management is completely unusable on the mobile phone.

Rates settings on the website - The way the nightly rate should be calculated that appears to guests when they search for availability should be the total cost of the booking, minus any discounts that will be applied for that length of stay, not including the refundable security deposit, divided by the number of nights. This is however impossible for some reason, which is utterly ridiculous.

Credit card expiry dates appear on statements and booking confirmations in DD/MM/YYYY HH:MM format, instead of just MM/YY format, which is ridiculous. Review collected by and hosted on G2.com.

Very user friendly software, incredible features and automatic software/website integration, extensive marketing channel connections. It has a lead follow up for both phone calls and e-mails and more amazing features that make for a very complete software.

I have worked with several software for property managers and I´m very happy with Kigo as I know is my best choice. Rosio is the best in Kigo as she gives her best to make sure you succeed. Review collected by and hosted on G2.com.

Some minor bugs and seems to lack some better graphics Review collected by and hosted on G2.com.