What do you dislike about KlientBoost?
The management of google ads. When we came on board as a customer we were excited. We met the team we were assigned and even though the account manager was new (started 3 months prior) we thought the google ads person on our team was credible. We did the onboarding where we explained about our company and gave them our marketing and branding materials and trusted them to set up and manage accounts. We got biweekly updates from our account manager where she always assured us our ads were doing well.
Unknown to us KB had not set up conversion tracking for the first 20 days that they ran ads for us. For reference, we spent 10k a on google ads on top of KB's 6k per month management fee. More horrifying was the fact that it took 2.5 months for them to acknowledge that they had set up the account incorrectly. My personal belief is that the people mean well, but the company has grown too fast and there's a lot of inexperience. The company claims to have a culture of underpromising and over delivering - however I found it to be more of a saying as they consistently underdelivered and missed deadlines that they promised. I strongly recommend getting everything said to you in paper or over email as they will renege on promises (again not because they are bad people but I think they are juggling you with too many clients).
Another example - they built our landing page for our campaign. The landing pages didn't mention any of the keywords we were advertising for - it looked like a generic website in our industry. This was a big red flag. When we asked why this was the case, we were told to trust them as they were experts.
This is all separate from their performance managing the account - because of their irresponsible management our cost per conversion actually increased with KB compared to when we managed it in-house as beginners. I would not trust them with your account. If you are looking for experts to trust with your google ads look else where. Review collected by and hosted on G2.com.
Recommendations to others considering KlientBoost:
Stay away from KB - we chose them because of their amazing reviews. Recent reviews are worse. Review collected by and hosted on G2.com.
What problems is KlientBoost solving and how is that benefiting you?
We were looking to hire experts in Google ads that we could trust and could supplement our team as we grew our SAAS company. Review collected by and hosted on G2.com.