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 ![Kimola](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_75aa12354e3e4dee42e091a78afbde3b/kimola%282%29.jpg "Kimola")
](/products/kimola/reviews)

# Kimola Discussions

Kimola is an AI platform that turns customer feedback into enterprise-grade market research. Kimola analyzes reviews, survey responses, support conversations and social discussions the way a research team would. Every comment is structured into themes, sentiment and research dimensions: motivations, pain points, unmet needs, personas, experience contexts. Signals reveal where patterns differ across segments and over time, and Action Plans test hypotheses against the evidence before turning them into recommendations. The result is research decision-makers can act on, built from feedback you already have. Kimola also collects feedback for you. Add product or profile links from platforms such as Amazon, Trustpilot, Google Business, the App Store, Google Play and Walmart, or set keywords to monitor mentions across news sites, blogs, forums and X. Your own data can be uploaded as Excel, CSV or TSV files, or brought in through integrations with Zendesk, Intercom and Google Sheets. Because feedback about competitors and entire categories can be collected the same way as your own, teams can research a whole market, not just their own customers. Analysis runs in 30+ languages with no model training required. Industry-specific models cover areas such as e-commerce, mobile apps, software, banking, automotive and hospitality. Custom AI models can be built around your own taxonomy. Any column in your data can become a breakdown, such as location, age group or product attribute, and every theme, sentiment and dimension can be compared across it. Findings don’t stop at a report. Tasks turn them into work items that sync with Jira. After a task is closed, Kimola re-measures feedback on that topic at two and four weeks to show whether the change worked. Reports export to PowerPoint, PDF, Excel and CSV. Kimola is transparent by design. Anyone can create a free account, trace every finding back to the comments behind it, and buy self-service at small scale. Teams that need more get Spaces, Funnels and custom models set up with a dedicated account manager, without months of custom development behind closed doors. More than 3,000 teams in 90+ countries use Kimola, including Miele, Spotify, Lufthansa, and Michelin. Kimola, Inc. founded in 2019 and backed by 500 Global and StartersHub.

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