--- title: Kimola Reviews meta_title: 'Kimola Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Kimola works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 24 scale: '5' date_modified: '2026-08-04' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Kimola Reviews **Vendor:** Kimola **Category:** [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Average Rating:** 4.8/5.0 **Total Reviews:** 24 ## About Kimola Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before. ## Kimola Pros & Cons **What users like:** - Users highlight the **exceptional accuracy** of Kimola's thematic and sentiment analysis, surpassing other tools significantly. (7 reviews) - Users highlight the **ease of use** of Kimola, enjoying effortless setup and intuitive interface for analysis. (7 reviews) - Users find Kimola to be a **time-saving tool** , enabling efficient analysis of thousands of reviews in just hours. (5 reviews) - Users commend Kimola's **responsive customer support** , consistently providing helpful assistance when needed for seamless use. (4 reviews) - Users appreciate the **ease of understanding customer feedback** with Kimola's accurate insights and intuitive interface. (4 reviews) - Users value Kimola for its **efficient insights generation** , transforming customer feedback into actionable strategies effortlessly. (4 reviews) - Sentiment Analysis (4 reviews) - Analysis Accuracy (3 reviews) - Users praise Kimola for its **efficient categorization** of feedback and quick compilation of insights, significantly saving time. (3 reviews) - Users value the **ease of analyzing customer feedback** with Kimola, empowering informed decision-making and effective action plans. (3 reviews) **What users dislike:** - Users find Kimola **lacking features** such as email reports and surveys, with hopes for future improvements. (2 reviews) - Users find the **poor interface design** frustrating, complicating the process of purchasing credits and onboarding. (2 reviews) - Users find the **complex setup** of Kimola challenging, especially for those unfamiliar with the onboarding process. (1 reviews) - Users find it frustrating that **email functionality issues** are not currently addressed in Kimola, affecting usability. (1 reviews) - Users find the **export limitations** frustrating, wishing for more insightful summaries and better presentation options. (1 reviews) - Survey Issues (1 reviews) - Users note the need for **UI interface updates** in Kimola to enhance usability and improve the overall experience. (1 reviews) - [View Kimola pricing details and edition comparison](https://www.g2.com/products/kimola/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+20%3A02%3A39+-0500&secure%5Bsession_id%5D=b48f2b15-2988-4aeb-8c61-16518efaac59&secure%5Btoken%5D=1484dda19036b551511d470877929cfbda70a05b6b8ff21d3bdb2e2845445a9e&format=llm_user) ## Kimola Integrations - [Strapi](https://www.g2.com/products/strapi/reviews) ## Kimola Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Customization** - Pre-Built Parameterization - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Kimola Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,540 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,068 reviews)