Link copied to clipboard # Kayako vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/kayako/zendesk-for-customer-service/export.csv) KayakoZendesk for Customer Service[+ Add Product](#) Reviews **Kayako** [ 4/5(226) ](https://www.g2.com/products/kayako/reviews#reviews) **Zendesk for Customer Service** [ 4.3/5(7,108) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Pricing **Kayako** Free Trial **$15** /agent/month · Inbox **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **Kayako** 1 monthFaster Based on 62 responses **Zendesk for Customer Service** 2 months Based on 1116 responses Return on Investment **Kayako** 14 months2 months sooner Based on 52 responses **Zendesk for Customer Service** 16 months Based on 841 responses Perceived Cost **Kayako** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Kayako** 15%5% more **Zendesk for Customer Service** 10% ![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. Pros & Cons **Kayako** [ AI Assistance (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254705&qs=pros-and-cons#reviews)[ AI Efficiency (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254805&qs=pros-and-cons#reviews)[ Not Intuitive (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254790&qs=pros-and-cons#reviews)[ Quality Issues (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254873&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Ease of Use (532) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Learning Curve (183) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1642915&qs=pros-and-cons#reviews) Integrations **Kayako** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ View all ](https://www.g2.com/products/kayako/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Kayako** ![Kayako screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/67781/expirable-direct-uploads_2Fabfedb51-2b19-43d3-a00b-74df299a6cd4_2FScreen_Shot_2017-08-31_at_10.21.23.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) Ratings Meets Requirements **Kayako** 8.1 8.1204 **Zendesk for Customer Service** 8.6 8.65,254 Ease of Use **Kayako** 8.4 8.4203 **Zendesk for Customer Service** 8.5 8.55,534 Ease of Setup **Kayako** 8.0 8.0136 **Zendesk for Customer Service** 8.0 8.03,390 Ease of Admin **Kayako** 8.0 8.0131 **Zendesk for Customer Service** 8.2 8.23,185 Quality of Support **Kayako** 8.1 8.1190 **Zendesk for Customer Service** 8.4 8.45,080 Has the product been a good partner in doing business? **Kayako** 8.3 8.3130 **Zendesk for Customer Service** 8.4 8.43,108 Product Direction (% positive) **Kayako** 7.1 7.1201 **Zendesk for Customer Service** 8.0 8.04,900 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 172 8.5 3,864 Ticket and Case Management Ticket Creation User Experience 8.7 155 | Verified 8.8(won by 0.1) 2610 | Verified Ticket Response User Experience 8.5 157 | Verified 8.7(won by 0.2) 2663 | Verified Workflow 8.1 149 | Verified 8.5(won by 0.4) 2621 | Verified Automated Response 8.3 144 | Verified 8.4(won by 0.1) 2419 | Verified Service Level Agreement (SLA) Management 8.0 129 | Verified 8.2(won by 0.2) 1949 | Verified Attachments/Screencasts 7.6 146 | Verified 8.4(won by 0.8) 2414 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Collaboration 8.5 147 | Verified 8.6(won by 0.1) 2435 | Verified Customer/Contact Database 7.8 56 8.3(won by 0.5) 1882 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow Management Not enough data 8.2(won by default) 19 Knowledge Base Management Not enough data 8.2(won by default) 14 Ticket Management Not enough data 9.5(won by default) 28 Queue Management Not enough data 10.0(won by default) 6 Inbox Management Not enough data 10.0(won by default) 22 Support Ticket Management Not enough data 9.5(won by default) 20 Email Management Not enough data 8.5(won by default) 11 Call Center Management Not enough data Not enough data Generative AI AI Text Generation 9.3(won by 1.7) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 392 AI Text Summarization Not enough data 7.6(won by default) 387 Generative AI Not enough data 6.7(won by default) 6 Agentic AI - Help Desk Autonomous Task Execution 9.4(won by 1.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 250 Natural Language Interaction Not enough data 7.9(won by default) 246 Proactive Assistance Not enough data 8.0(won by default) 248 Communication Channels Customer Portal 8.4 131 | Verified 8.5(won by 0.1) 2073 | Verified Email to Case 8.7 144 | Verified 8.8(won by 0.1) 2371 | Verified Live Chat Support 8.3 105 | Verified 8.4(won by 0.1) 1770 | Verified Social Media Integration 7.3 57 | Verified 8.0(won by 0.7) 1438 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Feature Not Available 8.0(won by default) 1348 | Verified Video Chat Not enough data Not enough data Platform Mobile User Support 7.7 83 | Verified 7.8(won by 0.1) 1392 | Verified Customization 7.9 115 | Verified 8.0(won by 0.1) 1793 | Verified User, Role, and Access Management 8.2 102 | Verified 8.3(won by 0.1) 1974 | Verified Third-Party Integrations 7.9 65 | Verified 8.2(won by 0.3) 1811 | Verified Reporting 7.4 132 | Verified 7.9(won by 0.5) 2425 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 7.7 128 | Verified 8.0(won by 0.3) 2439 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data 8.8(won by default) 8 Reporting & Statistics Not enough data 7.3(won by default) 11 Customizable Fields Not enough data 8.6(won by default) 7 Multi-Channel Communication Not enough data 10.0(won by default) 13 Task Automation Not enough data 9.4(won by default) 18 Interaction Tracking Not enough data 10.0(won by default) 10 Macros/Templated Responses Not enough data 10.0(won by default) 8 Reporting/Analytics Not enough data 8.1(won by default) 8 Workflow Automation Not enough data 8.5(won by default) 13 Chatbot Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.2 14 8.1 425 Productivity Tools Notes 8.2 13 8.6(won by 0.4) 327 Internal Discussion 8.7(won by 0.4) 13 8.3 324 Assignments and Tasks 8.3 13 8.4(won by 0.1) 312 Workflows 7.6 13 8.4(won by 0.8) 306 (There is a greater than 0.5 difference between this product's rating and its competitors) Templates 8.3 13 8.5(won by 0.2) 316 Integrations 8.5(won by 0.3) 13 8.2 312 Tagging System 8.5(won by 0.3) 13 8.2 346 Analytics Trends 8.2(won by 0.5) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 263 Performance Tracking 7.9 13 8.0(won by 0.1) 306 Email Tracking Feature Not Available 8.2(won by default) 293 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 7.1(won by default) 21 Decision Making Not enough data 7.4(won by default) 22 Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 139 8.3 2,705 Generative AI AI Text Summarization Not enough data 7.9(won by default) 204 AI Text Generation Not enough data Feature Not Available AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat 8.5 40 | Verified 8.6(won by 0.1) 950 | Verified Notifications 8.8(won by 0.4) 39 | Verified 8.4 964 | Verified Targeted Emails 8.1(tied score) 34 | Verified 8.1(tied score) 717 In-App Messaging 8.8(won by 0.3) 29 | Verified 8.5 735 | Verified Co-Browsing Not enough data 8.0(won by default) 518 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.9 115 | Verified 8.0(won by 0.1) 1793 | Verified Conversation Archiving 8.7(won by 0.2) 37 | Verified 8.5 846 | Verified Lead Development 8.1(tied score) 31 | Verified 8.1(tied score) 647 Knowledge Base 8.7(won by 0.2) 41 | Verified 8.5 898 Team Inbox 8.6(tied score) 37 | Verified 8.6(tied score) 827 | Verified Customer Profiles 8.5(won by 0.2) 39 | Verified 8.3 846 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 7.8 58 8.2 1,799 Generative AI AI Text Summarization Not enough data Feature Not Available Self-Service Experience Knowledge Base 8.6(won by 0.1) 48 8.5 1534 Searchable Articles 8.7(won by 0.2) 49 8.5 1446 Community Forums 8.5(won by 0.5) 39 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 1024 Mobile Optimization 7.1 8 7.7(won by 0.6) 648 (There is a greater than 0.5 difference between this product's rating and its competitors) Personalization 6.9 8 8.0(won by 1.1) 781 (There is a greater than 0.5 difference between this product's rating and its competitors) Self-Service Platform Branding 6.9 8 8.2(won by 1.3) 829 (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 7.5 8 8.2(won by 0.7) 853 (There is a greater than 0.5 difference between this product's rating and its competitors) Artificial Intelligence 8.5(won by 0.8) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 682 Integrations 7.3 8 8.2(won by 0.9) 815 (There is a greater than 0.5 difference between this product's rating and its competitors) Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.3(won by default) 63 Multi-step Planning Not enough data 8.3(won by default) 63 Cross-system Integration Not enough data 8.2(won by default) 65 Adaptive Learning Not enough data 8.7(won by default) 63 Natural Language Interaction Not enough data 8.6(won by default) 62 Proactive Assistance Not enough data 8.2(won by default) 63 Decision Making Not enough data 8.1(won by default) 63 AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data 8.3 119 Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data 8.4(won by default) 75 Contextual Response Generation Not enough data 8.1(won by default) 71 Sentiment Analysis Not enough data 8.2(won by default) 69 Knowledge Base Utilization Not enough data 8.3(won by default) 71 Multilingual Support Not enough data 8.2(won by default) 68 Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data 8.2(won by default) 70 Feedback Collection Not enough data 8.4(won by default) 70 Escalation Handling Not enough data 8.3(won by default) 71 Workflow Optimization Not enough data 8.5(won by default) 70 Automation Customer Interaction Automation Not enough data 8.7(won by default) 74 Feedback Collection Not enough data 8.6(won by default) 70 Document Processing Not enough data 7.9(won by default) 68 Autonomy Independent Decision Making Not enough data 8.1(won by default) 68 Adaptive Responses Not enough data 8.4(won by default) 67 Task Execution Not enough data 8.3(won by default) 69 Problem Solving Not enough data 8.3(won by default) 70 Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.2 897 Usability All-Employee Access Not enough data 8.3(won by default) 664 Supporting Documents Not enough data 8.3(won by default) 661 Two-Way Communication Not enough data 8.4(won by default) 637 Multi-Channel Communication Not enough data 10.0(won by default) 5 Reporting Priority Case Alerts Not enough data 8.3(won by default) 586 Trend Analysis Not enough data 7.9(won by default) 561 Performance Monitoring Not enough data 8.2(won by default) 645 Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.3(won by default) 175 AI Text Summarization Not enough data 7.2(won by default) 174 Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data 8.2 614 Responses Customization Not enough data 8.1(won by default) 465 Control Not enough data 8.1(won by default) 462 Route To Human Not enough data 8.3(won by default) 446 Menu bars Not enough data 8.1(won by default) 443 Drip sequences Not enough data 8.1(won by default) 352 Platform Live chat Not enough data 8.6(won by default) 470 Integrations Not enough data 8.3(won by default) 470 Branding Not enough data 8.3(won by default) 461 Analytics Not enough data 8.2(won by default) 464 Collection of information Not enough data 8.4(won by default) 452 A/B testing Not enough data Feature Not Available Role-based access Not enough data Feature Not Available Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.1(won by default) 110 AI Text Summarization Not enough data 8.1(won by default) 108 Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.1 1,098 Conversational Platform Personalization Not enough data 8.1(won by default) 861 Omnichannel Not enough data 8.3(won by default) 718 Contextual Engagement Not enough data 8.2(won by default) 681 Proactive Engagement Not enough data 8.2(won by default) 749 Support Automation Intelligent Routing Not enough data 8.1(won by default) 711 Seamless Escalation Not enough data 8.3(won by default) 756 Transcripts Not enough data 8.4(won by default) 717 Self-Serve Support Not enough data 8.1(won by default) 789 Generative AI AI Text Generation Not enough data 7.8(won by default) 202 AI Text Summarization Not enough data 7.8(won by default) 201 Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data 8.4 198 Messaging Channels SMS Messaging Not enough data 7.6(won by default) 77 Email Not enough data 9.1(won by default) 171 Voice Messaging Not enough data 8.3(won by default) 93 Two way messaging Not enough data 8.5(won by default) 101 Administration Scheduling Not enough data 8.2(won by default) 107 Triggered Notifications Not enough data 8.9(won by default) 155 Segmentation Not enough data 8.2(won by default) 110 Integrations Not enough data 8.4(won by default) 143 Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 7.9 120 Customer Support Text Not enough data 8.1(won by default) 83 Speech Not enough data 7.6(won by default) 76 Knowledge Base Not enough data 8.1(won by default) 86 Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data 8.1(won by default) 86 Customization Not enough data 8.2(won by default) 82 Intelligent Routing Not enough data 8.1(won by default) 83 Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data 7.8(won by default) 81 Language Not enough data 7.6(won by default) 79 Conversational AI Not enough data 7.6(won by default) 85 Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.4 843 Generative AI AI Text Generation Not enough data 7.4(won by default) 77 AI Text Summarization Not enough data 7.5(won by default) 78 Process Mentions Not enough data 8.4(won by default) 563 Tickets Not enough data 9.1(won by default) 744 Macros Not enough data 8.8(won by default) 694 Channels Email Not enough data 9.0(won by default) 744 Social Not enough data 8.4(won by default) 587 Live Chat Not enough data 8.7(won by default) 565 Phone Not enough data 8.2(won by default) 487 Text Not enough data 8.3(won by default) 421 Insight Surveys Not enough data 8.1(won by default) 540 Reporting Not enough data 8.3(won by default) 647 Visitor Activity Not enough data 8.5(won by default) 562 Help Desk Not enough data 8.7(won by default) 667 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 8.1 77 Generative AI AI Text Generation Not enough data 7.8(won by default) 67 AI Text Summarization Not enough data 7.7(won by default) 66 Workforce Management[Hide 117 FeaturesShow 117 Features](javascript:void(0);) Not enough data 8.7 28 Platform Customization Not enough data 8.7(won by default) 20 Integration APIs Not enough data 9.2(won by default) 14 Internationalization Not enough data 9.6(won by default) 8 User, Role, and Access Management Not enough data 9.5(won by default) 11 Activity Dashboard Not enough data 8.8(won by default) 11 Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Action Management Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Benefits Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Performance Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Compliance Management Not enough data Not enough data Training Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Orientation Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data HR Management Not enough data Not enough data Help Desk Management Not enough data Not enough data Mobile Access Not enough data Not enough data Payroll Management Not enough data Not enough data Document Management Not enough data Not enough data Job Description Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Assessment Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integration Not enough data Not enough data Initiative Management Not enough data Not enough data Workflow Management Not enough data Not enough data Community Management Not enough data Not enough data Employee Referral Management Not enough data Not enough data Candidate Management Not enough data Not enough data Workflow Management Not enough data Not enough data Communication Management Not enough data Not enough data Advertising Management Not enough data Not enough data Application Management Not enough data Not enough data Email Management Not enough data Not enough data Job Management Not enough data Not enough data Discount Management Not enough data Not enough data Pipeline Management Not enough data Not enough data File Management Not enough data Not enough data Job Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Compensation Management Not enough data Not enough data Employee Management Not enough data Not enough data Job Application Management Not enough data Not enough data HR Management Not enough data Not enough data Competency Management Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Job Description Management Not enough data Not enough data Evaluation Management Not enough data Not enough data User Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Workforce Management Platform Features Labor Forecasting Not enough data Not enough data Shift Scheduling Not enough data Not enough data Time & Attendance Tracking Not enough data Not enough data Absence & Leave Management Not enough data Not enough data Skills Management Not enough data Not enough data Succession Planning Not enough data Not enough data Workforce Analytics Not enough data Not enough data Self-Service Capabilities Not enough data Not enough data Mobile Shift Scheduling Not enough data Not enough data Team Communication Not enough data Not enough data Budgeting/Forecasting Not enough data Not enough data Automated Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Time Off Management Not enough data Not enough data Workflow Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Performance Management Not enough data Not enough data Payroll Management Not enough data Not enough data Attendance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Compliance Management Not enough data Not enough data Compliance Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Sick Leave Tracking Not enough data Not enough data Vacation/Leave Tracking Not enough data Not enough data Skills Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Shift Swapping Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Reminders Not enough data Not enough data Self Service Portal Not enough data Not enough data Employee Database Not enough data Not enough data Time Off Requests Not enough data Not enough data Approval Process Control Not enough data Not enough data Performance Metrics Not enough data Not enough data Employee Onboarding Not enough data Not enough data Document Storage Not enough data Not enough data Real-Time Data Not enough data Not enough data Data Import/Export Not enough data Not enough data Time & Attendance Not enough data Not enough data Drag & Drop Not enough data Not enough data Clock In/Out Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI Not enough data Not enough data Show 4 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Conversational AI - Conversational Commerce Platforms AI chatbots Not enough data Not enough data Messaging and Notifications Not enough data Not enough data AI agents Not enough data Not enough data Voice assistants Not enough data Not enough data Communication apps Not enough data Not enough data Platform integration - Conversational Commerce Platforms Ecommerce stores Not enough data Not enough data Sales channels Not enough data Not enough data Payment Platform Not enough data Not enough data Internal tools Not enough data Not enough data Analytics and Reporting - Conversational Commerce Platforms Conversational analytics Not enough data Not enough data Advance reporting Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Small-Business(50 or fewer emp.) 54.8% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 9.7% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business (50 or fewer emp.) 54.8% 40.7% Mid-Market (51-1000 emp.) 35.5% 45.9% Enterprise (\> 1000 emp.) 9.7% 13.3% Reviewers' Industry [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Information Technology and Services 26.2% Computer Software 15.4% Telecommunications 5.9% Internet 4.5% Computer Networking 3.6% Other 44.3% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% FAQs ## Kayako vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Kayako? Zendesk for Customer Service stands out for its higher reviewer satisfaction, broader adoption, and more robust support scores compared to Kayako. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Kayako](https://www.g2.com/products/kayako/reviews) | | --- | --- | | 4.3/5 (7032 reviews) | 4.1/5 (227 reviews) | | Mid-Market | Small-Business | | 8.0 | 8.0 | | 8.4 | 8.0 | | Ease of Use (526 all-time mentions) | AI Assistance (recent reviews) | ### How do the pricing models of Zendesk for Customer Service and Kayako compare? Zendesk for Customer Service is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Kayako. - **Zendesk for Customer Service:** Reviewers frequently mention that while Zendesk can be expensive, they feel the value aligns with the features and support provided, especially for growing teams. - **Kayako:** Recent reviews highlight frustration with pricing transparency and significant price increases, with some reporting costs rising to over $100 per agent per month and challenges justifying the spend to finance teams. - **Switching reasons:** Several reviewers cite moving away from Kayako due to unexpected price hikes and dissatisfaction with cost structure. ### What are the best alternatives to Zendesk for Customer Service and Kayako? The top three alternatives to Zendesk for Customer Service and Kayako are Hiver in Gmail, Fin, and Freshdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | Pricing can become expensive as you add advanced features | Ease of Use (526 all-time mentions) | | [Kayako](https://www.g2.com/products/kayako/reviews) | 4.1/5 (227 reviews) | Small-Business | Recent reviews highlight frustration with pricing transparency and increases | AI Assistance (recent reviews) | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Gmail integration and shared inbox management | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | AI-powered automation and ticket resolution | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Omnichannel support and ease of use | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Kayako? Buyers should prioritize ticket management, AI automation, omnichannel support, knowledge base capabilities, and reporting/analytics when comparing Zendesk for Customer Service and Kayako. - **Ticket Management:** Zendesk for Customer Service (Case Management: 176 all-time mentions), Kayako (recent reviews highlight smooth ticket assignment and prioritization) - **AI Automation:** Kayako (AI Assistance, AI Efficiency, AI Technology: recent reviews), Zendesk for Customer Service (AI features mentioned in recent reviews, but fewer all-time mentions) - **Omnichannel Support:** Zendesk for Customer Service (Omnichannel experience cited in recent reviews), Kayako (Omnichannel Unified Inbox: recent reviews) - **Knowledge Base:** Zendesk for Customer Service (Knowledge Base: 97 all-time mentions), Kayako (Knowledge Base & Self-Service: recent reviews) - **Reporting/Analytics:** Zendesk for Customer Service (Analytics and reporting mentioned in recent reviews), Kayako (Reporting cited as a trade-off in recent reviews) ### What are the pros and cons of Zendesk for Customer Service vs Kayako? Zendesk for Customer Service's headline strength is ease of use and workflow centralization, while Kayako's is AI-driven ticket automation and response quality. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), intuitive interface (203), centralized ticket management, robust knowledge base (97), and strong omnichannel support. - **Zendesk for Customer Service trade-offs:** Limited customization (159 all-time mentions), complexity in advanced configuration, and higher cost for advanced features. - **Kayako strengths:** AI Assistance, AI Efficiency, and AI Technology (recent reviews), rapid ticket resolution, and consistent response quality. - **Kayako trade-offs:** Not intuitive (recent reviews), clunky interface, weak reporting and analytics, pricing transparency issues, and declining support quality in recent years. ### Is Zendesk for Customer Service or Kayako better for small businesses? Kayako is better suited for small businesses based on its largest reviewer segment and recent small-business sentiment. - **Zendesk for Customer Service:** Largest segment is Mid-Market; reviewers note the platform can be expensive and complex for smaller teams, with some small-business users feeling they pay for features they do not use. - **Kayako:** Largest segment is Small-Business; reviewers highlight affordability for small teams and ease of adoption, though some mention recent price increases. ### Which Help Desk platform has better integrations? Zendesk for Customer Service is favored for integrations, with more reviewer-cited integrations and higher mention counts. - **Zendesk for Customer Service:** Integrations with Asana (4 all-time mentions), Sharepoint, and Azure DevOps are cited in recent reviews. - **Kayako:** Integrations are mentioned in recent reviews, but with fewer specifics and lower frequency; reviewers note a need for more integrations and some challenges connecting accounts and emails. ### How do Zendesk for Customer Service and Kayako compare on customer support? Zendesk for Customer Service scores higher on Quality of Support (8.4 vs 8.0), indicating a modest but consistent reviewer preference. - **Zendesk for Customer Service:** Reviewers frequently cite responsive support, helpful onboarding, and strong self-service resources, though some mention slow response times for complex issues. - **Kayako:** Reviewers describe onboarding support as a strength but note a decline in support quality, with some citing slow or unhelpful responses and challenges after company changes. ### Which is easier to implement, Zendesk for Customer Service or Kayako? Zendesk for Customer Service and Kayako are rated equally on Ease of Setup (8.0), indicating parity in implementation experience. - **Zendesk for Customer Service:** Reviewers describe the setup as straightforward for basic workflows, with extensive training resources, but note a learning curve for advanced configuration and larger deployments. - **Kayako:** Reviewers highlight fast onboarding, especially with dedicated support during setup, and mention that the platform is easy to implement for ticketing and knowledge base functions. ### Which product has better Tickets? Zendesk for Customer Service is favored for Tickets, with higher all-time mention counts and reviewer satisfaction. - **Zendesk for Customer Service:** Case Management (176 all-time mentions), Ease of Use (526), and reviewers consistently highlight efficient ticket tracking, assignment, and workflow automation. - **Kayako:** Recent reviews praise smooth ticket assignment, prioritization, and AI-driven ticket handling, but with fewer all-time mentions and some reports of interface and performance issues. Alternatives **Kayako Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport") [ TeamSupport ](/products/teamsupport/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)