Link copied to clipboard # Kayako vs TeamSupport Comparison - What are their main differences? Share [ Export ](/compare/kayako/teamsupport/export.csv) KayakoTeamSupport[+ Add Product](#) Reviews **Kayako** [ 4/5(226) ](https://www.g2.com/products/kayako/reviews#reviews) **TeamSupport** [ 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews#reviews) Pricing **Kayako** Free Trial **$15** /agent/month · Inbox **TeamSupport** Free Trial **$29.00** 1 agent / month · Chat Support **Pricing Insights** from reviews Time to Implement **Kayako** 1 month Based on 62 responses **TeamSupport** 1 month Based on 133 responses Return on Investment **Kayako** 14 months Based on 52 responses **TeamSupport** 11 months3 months sooner Based on 72 responses Perceived Cost **Kayako** $$$$$ **TeamSupport** $$$$$ Average Discount **Kayako** 15%5% more **TeamSupport** 10% ![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako") ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. Pros & Cons **Kayako** [ AI Assistance (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254705&qs=pros-and-cons#reviews)[ AI Efficiency (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254805&qs=pros-and-cons#reviews)[ Not Intuitive (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254790&qs=pros-and-cons#reviews)[ Quality Issues (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254873&qs=pros-and-cons#reviews) **TeamSupport** [ Features (14) ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews)[ Ease of Use (13) ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews)[ Learning Curve (4) ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews)[ Slow Loading (4) ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) Integrations **Kayako** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ View all ](https://www.g2.com/products/kayako/integrations) **TeamSupport** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b3c9fa58e114b22449fe89ade77d91f/salesforce-crm-connector.jpg "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ View all ](https://www.g2.com/products/teamsupport/integrations) Screenshots **Kayako** ![Kayako screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/67781/expirable-direct-uploads_2Fabfedb51-2b19-43d3-a00b-74df299a6cd4_2FScreen_Shot_2017-08-31_at_10.21.23.png) **TeamSupport** ![TeamSupport screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1691231/AI-Ticket-Summary.png) Ratings Meets Requirements **Kayako** 8.1 8.1204 **TeamSupport** 8.7 8.7804 Ease of Use **Kayako** 8.4 8.4203 **TeamSupport** 8.8 8.8806 Ease of Setup **Kayako** 8.0 8.0136 **TeamSupport** 8.6 8.6400 Ease of Admin **Kayako** 8.0 8.0131 **TeamSupport** 8.8 8.8390 Quality of Support **Kayako** 8.1 8.1190 **TeamSupport** 8.9 8.9728 Has the product been a good partner in doing business? **Kayako** 8.3 8.3130 **TeamSupport** 9.2 9.2394 Product Direction (% positive) **Kayako** 7.1 7.1201 **TeamSupport** 8.9 8.9801 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 172 8.5 587 Ticket and Case Management Ticket Creation User Experience 8.7 155 | Verified 9.0(won by 0.3) 467 | Verified Ticket Response User Experience 8.5 157 | Verified 8.8(won by 0.3) 467 | Verified Workflow 8.1 149 | Verified 8.6(won by 0.5) 444 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Automated Response 8.3 144 | Verified 8.5(won by 0.2) 417 | Verified Service Level Agreement (SLA) Management 8.0 129 | Verified 8.4(won by 0.4) 327 | Verified Attachments/Screencasts 7.6 146 | Verified 8.7(won by 1.1) 449 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Collaboration 8.5 147 | Verified 8.8(won by 0.3) 450 | Verified Customer/Contact Database 7.8 56 8.7(won by 0.9) 352 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 9.3(won by 1.6) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 26 AI Text Summarization Not enough data 7.9(won by default) 26 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 9.4(won by default) 6 Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal 8.4 131 | Verified 8.6(won by 0.2) 358 | Verified Email to Case 8.7 144 | Verified 8.9(won by 0.2) 418 | Verified Live Chat Support 8.3 105 | Verified 8.4(won by 0.1) 261 | Verified Social Media Integration 7.3 57 | Verified 8.3(won by 1.0) 203 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Feature Not Available 8.5(won by default) 118 | Verified Video Chat Not enough data Not enough data Platform Mobile User Support 7.7(won by 0.1) 83 | Verified 7.6 154 | Verified Customization 7.9 115 | Verified 8.4(won by 0.5) 281 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) User, Role, and Access Management 8.2 102 | Verified 8.7(won by 0.5) 217 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations 7.9 65 | Verified 8.4(won by 0.5) 158 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reporting 7.4 132 | Verified 8.4(won by 1.0) 378 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 7.7 128 | Verified 8.6(won by 0.9) 388 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 139 7.7 334 Generative AI AI Text Generation Not enough data 6.7(won by default) 7 AI Text Summarization Not enough data 6.2(won by default) 7 AI Text-to-Speech Not enough data 5.0(won by default) 6 Generative AI Not enough data Not enough data Communication Pop-up Chat 8.5 40 | Verified 8.9(won by 0.4) 111 Notifications 8.8(won by 0.2) 39 | Verified 8.6 114 Targeted Emails 8.1(won by 0.1) 34 | Verified 8.0 49 In-App Messaging 8.8(won by 0.6) 29 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 63 Co-Browsing Not enough data Feature Not Available Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.9 115 | Verified 8.4(won by 0.5) 281 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conversation Archiving 8.7(won by 0.5) 37 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 79 Knowledge Base 8.7(won by 0.3) 41 | Verified 8.4 77 Team Inbox 8.6(won by 0.4) 37 | Verified 8.2 54 Customer Profiles 8.5(won by 0.4) 39 | Verified 8.1 61 Lead Development 8.1(won by default) 31 | Verified Feature Not Available Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 7.8 58 8.3 199 Generative AI AI Text Summarization Not enough data 8.1(won by default) 20 Self-Service Experience Knowledge Base 8.6(won by 0.1) 48 8.5 168 Searchable Articles 8.7(won by 0.2) 49 8.5 159 Community Forums 8.5(won by 0.6) 39 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 117 Mobile Optimization 7.1 8 7.9(won by 0.8) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) Personalization 6.9 8 8.9(won by 2.0) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) Self-Service Platform Branding 6.9 8 8.8(won by 1.9) 46 (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 7.5 8 8.8(won by 1.3) 47 (There is a greater than 0.5 difference between this product's rating and its competitors) Artificial Intelligence 8.5(won by 0.8) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 45 Integrations 7.3 8 8.3(won by 1.0) 47 (There is a greater than 0.5 difference between this product's rating and its competitors) Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.2 14 Not enough data Productivity Tools Notes 8.2(won by default) 13 Not enough data Internal Discussion 8.7(won by default) 13 Not enough data Assignments and Tasks 8.3(won by default) 13 Not enough data Workflows 7.6(won by default) 13 Not enough data Templates 8.3(won by default) 13 Not enough data Integrations 8.5(won by default) 13 Not enough data Tagging System 8.5(won by default) 13 Not enough data Analytics Trends 8.2(won by default) 13 Not enough data Performance Tracking 7.9(won by default) 13 Not enough data Email Tracking Feature Not Available Not enough data Agentic AI - Shared Inbox Autonomous Task Execution Not enough data Not enough data Decision Making Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.5 29 Conversational Platform Personalization Not enough data 8.4(won by default) 29 Omnichannel Not enough data 7.8(won by default) 27 Contextual Engagement Not enough data 8.5(won by default) 27 Proactive Engagement Not enough data 8.8(won by default) 28 Support Automation Intelligent Routing Not enough data 8.6(won by default) 28 Seamless Escalation Not enough data 8.7(won by default) 28 Transcripts Not enough data 8.6(won by default) 27 Self-Serve Support Not enough data 8.9(won by default) 29 Generative AI AI Text Generation Not enough data 8.4(won by default) 19 AI Text Summarization Not enough data 8.5(won by default) 19 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 8.5 11 Generative AI AI Text Generation Not enough data 8.6(won by default) 11 AI Text Summarization Not enough data 8.3(won by default) 11 Show 8 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data Not enough data Customer Information Customer Health Scores Not enough data Not enough data Customer Monitoring Not enough data Not enough data Customer Profiles Not enough data Not enough data Playbooks Not enough data Not enough data Customer Segments Not enough data Not enough data Product Engagement Not enough data Not enough data Surveys Not enough data Not enough data NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk Not enough data Not enough data Upsell Opportunities Not enough data Not enough data Custom Triggers Not enough data Not enough data Machine Learning Not enough data Not enough data Platform Reporting & Dashboards Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data Workflow Capability Not enough data Not enough data Notifications Not enough data Not enough data Customization Not enough data Not enough data Scalability Not enough data Not enough data Data Security Not enough data Not enough data Performance & Reliability Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Digital Customer Onboarding[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Process Automation Onboarding Flow Management Not enough data Not enough data E-Signature Not enough data Not enough data Data Capture Not enough data Not enough data Auto-Capture Not enough data Not enough data Identity Verification ID Scanning Not enough data Not enough data KYC Not enough data Not enough data Credit Check Not enough data Not enough data Agentic AI - Digital Customer Onboarding Decision Making Not enough data Not enough data Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);) Not enough data Not enough data Platform Health Score Not enough data Not enough data Customer Profiles Not enough data Not enough data Notifications Not enough data Not enough data NPS of Customers Not enough data Not enough data Predictions Service Quality Assurance Not enough data Not enough data Predictive Analytics Not enough data Not enough data Revenue Impact Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Sentiment Not enough data Not enough data Retention Not enough data Not enough data Behavior Analytics Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Loyalty Program Not enough data Not enough data AI Copilot Not enough data Not enough data Campaign Personalization Not enough data Not enough data Personalization Not enough data Not enough data Email Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Renewal Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Workflow Management Not enough data Not enough data Behavioral Targeting Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Engagement Tracking Not enough data Not enough data Task Management Not enough data Not enough data Feedback Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Support Ticket Management Not enough data Not enough data User Onboarding Not enough data Not enough data Lifecycle Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Campaign Management Not enough data Not enough data Real-time Alerts Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Cancellation Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Review Monitoring Not enough data Not enough data Customer Data Management Not enough data Not enough data Referral Tracking Not enough data Not enough data Customer Communication Not enough data Not enough data Churn Management Not enough data Not enough data Marketing Automation Not enough data Not enough data Referral Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data Messaging Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Small-Business(50 or fewer emp.) 54.8% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 9.7% [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport")](https://www.g2.com/products/teamsupport/reviews) TeamSupport Small-Business(50 or fewer emp.) 41.3% Mid-Market(51-1000 emp.) 45.6% Enterprise(\> 1000 emp.) 13.0% Small-Business (50 or fewer emp.) 54.8% 41.3% Mid-Market (51-1000 emp.) 35.5% 45.6% Enterprise (\> 1000 emp.) 9.7% 13.0% Reviewers' Industry [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Information Technology and Services 26.2% Computer Software 15.4% Telecommunications 5.9% Internet 4.5% Computer Networking 3.6% Other 44.3% [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport")](https://www.g2.com/products/teamsupport/reviews) TeamSupport Computer Software 24.7% Information Technology and Services 19.3% Financial Services 4.7% Internet 3.4% Telecommunications 3.0% Other 44.9% FAQs ## Kayako vs TeamSupport FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Kayako vs TeamSupport? TeamSupport stands out over Kayako for higher reviewer satisfaction in support quality, ease of setup, and overall rating, while Kayako's AI-powered ticket automation is its headline differentiator. | [Kayako](https://www.g2.com/products/kayako/reviews) | [TeamSupport](https://www.g2.com/products/teamsupport/reviews) | | --- | --- | | 4.1/5 (227 reviews) | 4.4/5 (891 reviews) | | Small-Business | Mid-Market | | 8.0 | 8.6 | | 8.0 | 8.9 | | AI-powered ticket automation | Customizability and robust reporting | ### How do the pricing models of Kayako and TeamSupport compare? TeamSupport is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Kayako:** Reviewers note confusion around per-resolution pricing and mention recent price hikes, with some reporting costs rising to over $100 per agent per month. - **TeamSupport:** Reviewers highlight satisfaction with value, noting the product's versatility and customization as justifying its cost. - **Switching reasons:** Several reviewers cite Kayako's pricing changes and lack of transparency as reasons for switching to alternatives. ### What are the best alternatives to Kayako and TeamSupport? The top 3 alternatives to Kayako and TeamSupport are Zendesk for Customer Service, Freshdesk, and Help Scout. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Kayako](https://www.g2.com/products/kayako/reviews) | 4.1/5 (227 reviews) | Small-Business | Recent reviews cite confusion and dissatisfaction with pricing transparency | AI-powered ticket automation | | [TeamSupport](https://www.g2.com/products/teamsupport/reviews) | 4.4/5 (891 reviews) | Mid-Market | Reviewers highlight strong value and customization for the price | Customizability and robust reporting | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Comprehensive feature set and scalability | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Ease of use and affordability | | [Help Scout](https://www.g2.com/products/help-scout/reviews) | 4.4/5 (431 reviews) | Small-Business | — | User-friendly interface and customer-centric design | ### Which Help Desk features should I prioritize when comparing Kayako and TeamSupport? Buyers comparing Kayako and TeamSupport should prioritize AI-powered automation, reporting, ease of setup, quality of support, and customizability. - **AI-powered automation:** Kayako is frequently cited for its AI ticket assistant and self-learning mode; TeamSupport is noted for AI features but with fewer mentions. - **Reporting:** TeamSupport is highlighted for robust and customizable reporting (6 all-time mentions); Kayako receives recurring complaints about weak reporting and limited customization. - **Ease of setup:** TeamSupport scores 8.6; Kayako scores 8.0. - **Quality of support:** TeamSupport scores 8.9; Kayako scores 8.0. - **Customizability:** TeamSupport is praised for custom fields and workflow adaptation (6 all-time mentions); Kayako receives fewer customizability mentions. ### What are the pros and cons of Kayako vs TeamSupport? TeamSupport's headline strength is customizability and robust reporting, while Kayako's is AI-powered ticket automation. - **Kayako strengths:** AI-powered ticket automation, SingleView™ customer history, omnichannel unified inbox, and self-learning mode. - **Kayako trade-offs:** Reviewers cite a clunky interface, steep learning curve, weak reporting and analytics, pricing confusion, and declining support quality. - **TeamSupport strengths:** Customizability (6 all-time mentions), robust reporting (6), ease of use (13), helpful support (9), automation (6), team collaboration (6), and strong onboarding experiences. - **TeamSupport trade-offs:** Some reviewers mention an outdated interface, limited integrations, and a complex reporting setup process. ### Is Kayako or TeamSupport better for small businesses? Kayako is a better fit for small businesses, as it is most frequently reviewed by small-business users and receives positive sentiment from this segment. - **Kayako:** Largest segment is Small-Business; reviewers highlight affordability and ease of adoption for small teams, though some note recent price increases. - **TeamSupport:** Largest segment is Mid-Market; reviewers from small businesses appreciate its organizational features but mention a steeper learning curve and more complex setup for smaller teams. ### Which Help Desk platform has better integrations? TeamSupport is favored for integrations, with reviewers citing more frequent and positive mentions of integration capabilities. - **Kayako:** Reviewers mention integration with email and APIs, but also note missing or incomplete integrations and a desire for more third-party connections. - **TeamSupport:** Reviewers highlight integrations with Jira and ServiceNow, as well as robust API support, with positive sentiment around automation and reporting integrations. ### How do Kayako and TeamSupport compare on customer support? TeamSupport outperforms Kayako on Quality of Support, with a 0.9-point advantage (8.9 vs 8.0). - **Kayako:** Reviewers report inconsistent support experiences, with several citing a decline in support quality and responsiveness after company changes. - **TeamSupport:** Reviewers consistently praise responsive, helpful, and knowledgeable support, with onboarding and ongoing assistance frequently highlighted. ### Which is easier to implement, Kayako or TeamSupport? TeamSupport is easier to implement than Kayako, with a 0.6-point advantage on Ease of Setup (8.6 vs 8.0). - **Kayako:** Reviewers describe a moderate learning curve and note that onboarding support is helpful, but setup can be slowed by interface complexity and configuration challenges. - **TeamSupport:** Reviewers consistently describe a straightforward and quick setup process, with strong onboarding support and minimal technical barriers. ### Which product has better Reporting? TeamSupport is the stronger choice for Reporting, with higher reviewer satisfaction and more frequent positive mentions. - **Kayako:** Reporting is cited as a weakness, with reviewers noting limited customization and difficulty building usable reports; reporting and analytics are a recurring complaint. - **TeamSupport:** Reporting is a headline strength, with a higher satisfaction score, 6 all-time positive mentions, and frequent praise for customizable and robust reporting features. Alternatives **Kayako Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **TeamSupport Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") [ LiveAgent ](/products/liveagent/reviews) ## Kayako vs TeamSupport When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall. - Reviewers felt that TeamSupport meets the needs of their business better than Kayako. - When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Kayako.