Compare Kayako and TeamSupport 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$15/agent/month
$29.00 1 agent / month
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansTeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansKayako vs TeamSupport
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that TeamSupport meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Kayako
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.1
203
8.7
804
Ease of Use
8.4
202
8.8
806
Ease of Setup
8.0
135
8.6
400
Ease of Admin
8.0
132
8.8
390
Quality of Support
8.0
189
8.9
728
Has the product been a good partner in doing business?
8.3
131
9.2
394
Product Direction (% positive)
7.1
200
8.9
801
Features by Category
Ticket and Case Management
8.7
155
|
Verified
9.0
467
|
Verified
8.5
156
|
Verified
8.8
467
|
Verified
8.1
148
|
Verified
8.6
444
|
Verified
8.3
143
|
Verified
8.5
417
|
Verified
8.0
129
|
Verified
8.4
327
|
Verified
7.6
146
|
Verified
8.7
449
|
Verified
8.5
147
|
Verified
8.8
450
|
Verified
7.8
56
8.7
352
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.6
358
|
Verified
8.7
143
|
Verified
8.9
418
|
Verified
8.3
105
|
Verified
8.4
261
|
Verified
7.3
57
|
Verified
8.3
203
|
Verified
Feature Not Available
8.5
118
|
Verified
Platform
7.7
83
|
Verified
7.6
154
|
Verified
7.9
115
|
Verified
8.4
281
|
Verified
8.2
102
|
Verified
8.7
217
|
Verified
7.9
65
|
Verified
8.4
158
|
Verified
7.4
132
|
Verified
8.4
378
|
Verified
7.7
128
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
8.5
40
|
Verified
8.9
111
8.8
39
|
Verified
8.6
114
8.1
34
|
Verified
8.0
49
8.8
29
|
Verified
8.2
63
Not enough data
Feature Not Available
Internal Use
7.9
115
|
Verified
8.4
281
|
Verified
8.7
37
|
Verified
8.2
79
8.1
31
|
Verified
Feature Not Available
8.7
41
|
Verified
8.4
77
8.6
37
|
Verified
8.2
54
8.5
39
|
Verified
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
8.6
48
8.5
168
8.7
49
8.5
159
8.5
39
7.9
117
7.1
8
7.9
45
6.9
8
8.9
48
Self-Service Platform
6.9
8
8.8
46
7.5
8
8.8
47
8.5
8
7.7
45
7.3
8
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and TeamSupport are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Kayako is categorized as Shared Inbox
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Onboarding, Conversational Support, Customer Success, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
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