Joyous Reviews & Product Details

Firstly this is a serious enterprise grade product, but you can buy it off the shelf without a long contract or sales process! That's wild. We use it for a combination of operational, transformation and employee engagement feedback. Including ad-hoc and continuous feedback. Secondly, the UX and ease of use for people responding to feedback, the conversational nature of the quick chat with AI and how they use AI to help with the config and the results makes the whole exercise far more efficient and scaleable than other alternatives. I love how simple and easy it is to understand and validate the insights as well. Sometimes you just want something to work and make sense. Also the built in action planning and automated notifications is very good and sophisticated, so it works with complex hierarches and you don't need to be the person in the middle asking people to log in and check things. We came out of years of working with one of the older and more established platforms in this area and it's incredible how much we used to put up with having to do manually and waiting forever to get actually clear on what we needed to do about feedback. Lastly, their customer support team is next level, they don't charge you for it and everything we've had a question or needed a favour they helped us in a matter of hours. I've never experienced that before. The lift this has taken off us, and the way it's made our large team of 10k plus people feel more connected to our core challenges has been well worth it. Review collected by and hosted on G2.com.

They didn't used to support fully anonymous and they were missing heatmaps and easily downloadable presentations, but that has since been added and done extremely well. So now there is very little that anyone could dislike about this product. It's so much better than a traditional conditional style survey, although they can do that too. So honestly there isn't anything. It's well worth switching to Joyous over any of the typical enterprise survey tools if you can. Review collected by and hosted on G2.com.

It is so insightful gaining perspectives of our kaimahi in bite size pieces. It allows for real time responsiveness and keeps our kaimahi front and centre. I also like how it themes the responses and gives scores by business area. Review collected by and hosted on G2.com.

Having to filter and copy for department reports, as opposed to just pushing a button for report and getting it all. Review collected by and hosted on G2.com.

I appreciate Joyous's AI-driven efficient feedback and action transformation capabilities, which are extremely practical. Its AI assistant can help draft clear research questions, intelligently follow up on feedback, avoid sensitive topics, and subsequently automatically organize feedback themes, extract key information, and generate detailed action plans, saving a lot of time on manually filtering and analyzing feedback. This makes the entire process from collecting employee feedback to implementing solutions efficient and smooth for companies. Additionally, I highly value Joyous's warm and flexible employee care features. It offers a variety of holiday and anniversary card templates and can automatically replace employee names using placeholders to achieve personalized cards. It also supports sending via multiple platforms like SMS and WeChat, and allows scheduling of send times in advance, which not only reduces the workload of HR but also makes employees truly feel the company's attention and care, effectively enhancing employee satisfaction. The installation and setup are also quite simple. Review collected by and hosted on G2.com.

Data analysis lacks depth: Although it can provide basic data statistics and report export functions, it lacks advanced data analysis capabilities. For companies that need to formulate human resource strategies through deep data mining, the existing data analysis functions are difficult to support their decision-making needs. Improve after-sales and feedback loop: Currently, there is a lack of convenient problem consultation channels. A dedicated online customer service channel and user communication community can be established, allowing users to consult operational issues in real-time and share usage tips. Additionally, establish a user feedback response mechanism to regularly announce the processing progress and iteration plans for user-suggested features, enhancing user engagement. Review collected by and hosted on G2.com.

It often feels like whiteboarding, but without the white board. It's less formal than email, making people more casual. There's less time spent on articulating a thought-out critique and more of a casual, "I think it could use more..." or "I don't like..." Review collected by and hosted on G2.com.

More in-depth metrics/analytics. For instance, the insights section will show how people feel about the culture/environment and, although helpful, the people who appear to be the most dissatisfied, don't "speak up." If there was a way to engage them or prompt them to speak more or even see a pattern to deduce what's wrong, that would be helpful. Review collected by and hosted on G2.com.

The regular questions.

The question type/s and content.

The transparency.

We get direct insights on the mood of the business with a very short turnaround, which also accumulates over time giving broader insights.

Simple user interface, very easy to use.

The style and vibe.

Response times to any issues or questions we raise. Review collected by and hosted on G2.com.

Not really dislike, but as the product develops would be good to have some drill-down options on the insights page.

Would be good to know who hasn't responded to a question, this can be an important signal of disengagement, particularly in a high-scoring business like ours, a person who does not share the common sentiment may be more inclined to opt-out rather than respond negatively. Review collected by and hosted on G2.com.

I like how user friendly and animated it is.I can see problems and take action immediately - I can actually just respond then and there. Or, I can take a deep breath and look at the insights, and think about future people strategy. Review collected by and hosted on G2.com.

t's the most expensive we trialled. But you get what you pay for. Also, we really needed to commit to use it. Without management buy in these tools are of less value Review collected by and hosted on G2.com.

Ease of use and transparency are the key.. Review collected by and hosted on G2.com.

Lack of ability to diagnose why people aren't completing surveys Review collected by and hosted on G2.com.