--- title: Jitbit Helpdesk Reviews meta\_title: 'Jitbit Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Jitbit Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Jitbit Helpdesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Jitbit Helpdesk but has limited features. Are you part of the Jitbit Helpdesk team? [Upgrade your plan](https://my.g2.com/jitbit-helpdesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest * * * Seller [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) Discussions [Jitbit Helpdesk Community](https://www.g2.com/products/jitbit-helpdesk/discuss) Languages Supported Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish Solution Type Best-of-Breed Overview by Alex Yumashev (CEO/Founder Jitbit) Show More ## Pricing Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/jitbit-helpdesk/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Lisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa M.") LM Lisa M. customer service representative Enterprise (\> 1000 emp.) 8/12/2019 "I learn something new everyday." 3/5 What do you like best about Jitbit Helpdesk? I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: My recommendation to others using the Jitbit Helpdesk program would be to be patient and make sure you go through everything correctly the first time so you can develop good working skills as well as a good relationship with the program. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? I've realized that it Jitbit helps me take care of the customers with ease and very very few problems and my customers seem to be a little happier. The ticketing helps as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/2/2019 "Effective but clunky and uninituitive " 3/5 What do you like best about Jitbit Helpdesk? Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? clunky UI, slow to load, hard to set up, not great for task management, challenging mobile app Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: Make sure you are prepared for a learning cure and consdierable set up time to automate the best processes Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? we're fielding all bugs, product change requests, inquiries and communications with clients through helpdesk. Takes things out of emails to make time off easier for coverage and information more centralized Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Animation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Animation") CA Verified User in Animation Mid-Market (51-1000 emp.) 8/7/2018 "Yes" 3/5 What do you like best about Jitbit Helpdesk? One of the best softwares i have ever tried Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Nothing by the moment. I will tell you. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Tickets from people with problems on pc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/11/2018 "Used it for a IT support end user position" 3/5 What do you like best about Jitbit Helpdesk? The simplicity of JitBit made everything so much easier. It was plain and simple so you were able to navigate easily. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Sometimes it will automatically log you out. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Used it for tickets and solving tickets. It showed your stats at the end of how many tickets you have handled and how many your team members have handled. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 11/7/2017 "Good tool needing improvement" 3/5 What do you like best about Jitbit Helpdesk? Easy to use and easy to setup with no prior knowledge Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Lot of features needed to integrate with legacy systems needs work Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Customer support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Jitbit Helpdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Jitbit Helpdesk ](https://www.g2.com/products/jitbit-helpdesk/discussions/new) GU Guest User What is Jitbit Helpdesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/jitbit-helpdesk/discuss) ## Pricing Options Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 ### Company $1,899 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) Jitbit Helpdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/jitbit-helpdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-jitbit-helpdesk) ##### ##### Jitbit Helpdesk Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/jitbit-helpdesk/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [ACCESS Newswire vs Notified Investor Relations Websites vs Presspage for a public company evaluating investor relations website builder platforms: which gives the best combination of SEC-compliant web presence, press release distribution, and investor engagement tools?](https://www.g2.com/discussions/access-newswire-vs-notified-investor-relations-websites-vs-presspage-for-a-public-company-evaluating-investor-relations-website-builder-platforms-which-gives-the-best-combination-of-sec-compliant-web-presence-press-release-distribution-and-investor-engage)[What are the top robotic process automation tools for startups ?](https://www.g2.com/discussions/what-are-the-top-robotic-process-automation-tools-for-startups)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies) [Most reliable cloud monitoring tools for my app](https://www.g2.com/discussions/most-reliable-cloud-monitoring-tools-for-my-app)[What is the best software for easy payroll processing?](https://www.g2.com/discussions/what-is-the-best-software-for-easy-payroll-processing)[Pros and Cons Details](https://www.g2.com/products/jitbit-helpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)