The simplicity of JitBit made everything so much easier. It was plain and simple so you were able to navigate easily. Review collected by and hosted on G2.com.
Sometimes it will automatically log you out. Review collected by and hosted on G2.com.
The ticket assigning system is something anyone can look up to. For me it's the best so far. Review collected by and hosted on G2.com.
The mobile application of the Jitbit helpdesk need a lot of polishing in terms of service & responsiveness. Review collected by and hosted on G2.com.
Very speedy performance, interface is straightforward and cost is very cheap Review collected by and hosted on G2.com.
Mobile app is problematic and it is difficult to get support to respond. Review collected by and hosted on G2.com.
The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose. Review collected by and hosted on G2.com.
Improvement in the mobile app much needed. Review collected by and hosted on G2.com.
Very user friendly. No downtime or lagging. Review collected by and hosted on G2.com.
Inability to easily filter without specific keywords set up by admins. Review collected by and hosted on G2.com.
The web interface and email integration (the ability to create/reply to tickets via email) are my favorite features. Review collected by and hosted on G2.com.
The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. Review collected by and hosted on G2.com.
Ease of setup, ease of use. We needed a better ticket solution for our Library and this worked perfectly. Review collected by and hosted on G2.com.
cloud hosted. I would prefer a solution that we can use on premises. Review collected by and hosted on G2.com.
Extremely easy to use, quick set up. Everything u want to be automated can be Review collected by and hosted on G2.com.
Haven't used it enough to not like anything yet Review collected by and hosted on G2.com.
Simple - easy to implement and can be implemented within small organizations or large scale operations. Review collected by and hosted on G2.com.
Not as many features as it’s competitors. Review collected by and hosted on G2.com.
Jitbit provides the ability to create multiple technicians with one license. Also, the integration with active directory and Google apps makes user management a lot easier. Review collected by and hosted on G2.com.
When using active directory there is no log out button. Review collected by and hosted on G2.com.
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Pricing provided by Jitbit Helpdesk.
